Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ESPN, Inc.

  935 Middle St ESPN Plaza Bristol, CT 06010-1000

• 

  ESPN, Inc.

  PO Box 641793 Omaha, NE 68164

• 

  ESPN, Inc.

  1230 Washington St Newton, MA 02465

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to watch a ********* football game and it was advertised on ****** as being available in the ESPN+ app- I downloaded and paid and found that the game was in fact NOT available to stream in the app. I immediately requested a refund (within 15 minutes of making the purchase) and was denied. I tried escalating it and they kept replying that I should reach out to customer service, however because they have a no refund policy I was unable to reach an agent, it just kept telling me no so I left a review in the *** ***** where the developer left a link to a customer service “chat” that didn’t exist. They falsely advertise what is available in this app and I have been trying for 3 months to get my money back to no avail for something I didn’t use.

  Business Response

  Date: 01/31/2025

  Hi *****, will you please provide the email associated with your ESPN+ account, and our customer care team will look into this for you. 

  Thanks, 
  ESPN Fan Support

  Customer Answer

  Date: 01/31/2025

  The email associated with my account is ****************. I also attached the ***** receipt with receipt id to the original BBB complaint.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed gif the espn subscription for 11.99 to watch lives games. I couldn’t watch any of college playoffs. It said al I had to do was login and it didn’t work so want refund. It is useless

  Business Response

  Date: 01/13/2025

  Hi ****, 

  We apologize for your troubles, and understand your frustration in not being able to watch the ******* ******** ******* games on ESPN+, as they aired exclusively through TV Providers. 

  We looked up your account to see how we can assist you in cancelling your subscription, and noticed you purchased your ESPN+ subscription through the ***** *** *****. This means  our agents at ESPN cannot cancel your subscription for you, but here is a link to canceling through ***** self-service:

  **************************************

  Let us know if you have any other questions or concerns. 

  Thanks, 
  ESPN Fan Support

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ESPN+ on January 10, 2025 to watch the **** ***** v *****. I signed up with no problem until the game started and I could not watch the game on ESPE+. I got a message stating I need a network provider. No where was there any info stating I needed a provider. I have a ***** **** TV. I tried to log into my ESPN+ over 50 times trying to cancel ESPN+. I could not cancel ESPN+. ESPN+ charged my acct $11.99 plus taxes. I want my $11.99 plus taxes back into my account and CANCEL my ESPN+. I feel ESPN+ is taking the publics money. They have no support a person can call. I send a message to the following ***********************************. no response. Thank you for taking the time to read this complaint.

  Business Response

  Date: 01/13/2025

  Hi *****, 
  
  We apologize for your troubles, and understand your frustration in not being able to watch the ******* ******** ******* games on ESPN+, as they aired exclusively through TV Providers. 

  
  We looked up your account to see how we can assist you in cancelling your subscription, and noticed you purchased your ESPN+ subscription through ****, and not directly from ESPN. This means our agents at ESPN cannot cancel your subscription for you. However, below is a link to ****'s step-by-step subscription cancellation guide. 

  
  ******************************************
  
  

  
  Let us know if you have any other questions or concerns. 

  
  Thanks, 
  ESPN Fan Support

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a monthly subscription for ESPN+ bundled with ******* and ****. I have this so I can watch out of market *** games for which ESPN owns broadcast rights and promotes under the ESPN+ brand. The ESPN+ mobile app will not not allow me to log in to my account to view these events. It provides me an option for a one time link but it never sends me that link to my email address even though it says it has and eventually tells me I’ve made too many attempts. Support never helps and even if I do get through to someone in support they eventually stop trying to help me. Most of the time I can’t even get through or get any response from them. I still can’t aces my account through their mobile app despite paying every month.

  Business Response

  Date: 01/13/2025

  Hi *****, 

  We apologize for the inconvenience this has caused you and for our being unable to adequately assist you when you reached out to Fan support. 

  One of our Tier 2 support agents will contact you today at the email you provided to rectify any issues you have outstanding. 

  Appreciate your patience and we will be in touch with you as soon as possible. 

  Thanks,
  ESPN Fan Support

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought through their website. Monthly charge, as a standalone service. when i went to log in it required a tv provider. i do not have one. Espn is useless to me. i canceled my monthly service but they wont refund the money i have already paid for a product i can not watch. Sounds like a scam service.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th 2024, I signed up for one month of ESPN plus subscription service at $10.99 a month. This was to watch a sporting event called the soccer tournament. The subscription was cancelled right after with a confirmation from the ****** **** store and even when reviewing the ****** **** store active subscriptions, it shows that this subscription expired on July 8th, 2024. Recently I noticed my credit card account had a pending charge of $11.99 from ESPN and looking back, I noticed that ESPN has continued to charge me between $10.99 and $11.99 every month since June and failed to cancel my subscription. I first called ESPN on January 6th 2025 around 4:00 p.m. est. And talked to Ifunanya with reference number RVW603-XZEMV. I was requesting a refund for these charges and provided proof of cancellation and charges. They offered me one month and when I refused because I wanted the full thing refunded dating back to August, they hung up on me.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to ESPN for 1 month during the ******* dispute which was September 2024. I cancelled my subscription that same day because it said you pay for the whole month as soon as you subscribe. I never logged into the site since that day and kept getting billed for the service even though I continued to call their 800# and complained about the charges to which I was told that I kept reactivating my account. I never logged back on after the one day where i signed up and realized it auto renews when this is not something I would accept and that's why I cancelled it, they kept renewing me and charging me and this is not acceptable!!!

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  I signed up for ESPN+ at $69.99 a year 3 years ago.
  This year they charged me $109.99 and said the discount I had originally gotten was over.
  Not sure that is true but either way here is my deal.
  I am originally from ******* and signed up for ESPN+ to watch ******, and specifically the ******* ***** *****.
  
  I live in the *** **** area so the **** *******, **** ********* and **** ****** games are blacked out. (I knew that when I signed up)
  
  But now there is this issue of games being specifically broadcasted on "*** *******".
  When games are on the "*** *******", you can only watch it on a TV, on the *** channel and NOT on ESPN+.
  The issue I have with that is that, I did the math, so far in the first 3 months of the season the ***** ***** have played 10 times already on the network!
  That means out of all the games since the season started in October until the end of December, which is 38 games, I could not watch 14! 10 on "*** *******", and 4 blacked out for regional games.
  That is almost half the games!!!
  I've called and fought with them but to no avail. I just don't want to pay for a service that I can seldom use!
  
  I'll attach the info I've collected for data.
  "*** *******" games:
  10/12- ********
  10/19- *******
  10/21- **********
  10/22- **** *******
  10/26- ******
  11/16- ******
  11/24- ****
  12/7-********
  12/14- *** *****
  12/28- ******** (yet to play)
  
  Regional Blackouts:
  10/10- ******
  12/10- ******
  12/21- ********* (yet to play)
  12/31- ********* (yet to play)
  
  There are 32 teams in the ***. Through roughly 40 games the "*** *******" should not have had the ***** 10 times!
  And I don't know what the rest of the season will look like as you can only check the TV schedule so far.
  
  Thank you.

  Business Response

  Date: 12/18/2024

  Hi ******, we understand your concern and appreciate the level of effort you have put forth to share the full context with us. 

  Due to rights restrictions with the ***, ESPN+ cannot air any nationally broadcasted games outside of the ESPN family of networks live. These include games on ***, *****, and *** *******. These games are all uploaded the following day to the ESPN+ Schedule and Replays portal on both the app and the website. We understand this can be frustrating, but if you're able to wait (and not accidentally see the score!) you can view ***** games that were on *** ******* after one day on ESPN+.

  You can also check *** ***** **** ** ****** on the ESPN App immediately following the conclusion of each ***** ***** contest to see if their game has been posted. 

  Let us know if there are any additional questions you may have about your ESPN+ subscription, and we will work to address them accordingly. 

  Thank you, 
  ESPN Fan Support

   

  Customer Answer

  Date: 12/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I understand that. I'm asking why one team plays so many games that are nationally televised? There are 32 teams. One team does not need to be on 10 times in hand a season. 

  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered ESPN+ on March 23 of 2024, only to watch the **** ********* ************ ******. My cousin was ********* in the finals for the ********** ** ****. That's all I ordered it for, then I canceled the service. Here's the problem though, the service actually didn't get canceled, although I canceled it. I didn't even notice it until October. That's when I called and tried to cancel it again. The customer service rep assured me that it was canceled but said that there was no way that they could refund my money for the other months because they didn't have proof I tried to cancel it before. I was advised to see if my credit card company could do anything to help me, and that I could ultimately dispute it if I wanted. After calling my credit card company to discuss what they could do, I was told that a dispute was really the only thing they could help me with. I really didn't want to have to go so far as disputing the charges, without further attempting to resolve the issue directly with espn. So, I decided to call them back to see if we could work something out. I had a very serious family emergency, so I actually didn't call them again until December 9, and guess what.......... I would have never found out if I didn't call back and somehow ask the right questions, but come to find out the service still wasn't canceled! So, again, I told them that I wanted it canceled immediately and for sure this time. Again, I was assured that it would be canceled. Now I have to call them back to make sure that it was canceled, because I don't trust that they will actually cancel it. I have also contacted my credit card company to block any future charges from them and to file a dispute. Here's the main issue, I tried to cancel this service two times and yet they've kept charging me each month since March 23 of 2024, when that should have been the only month of service. They won't refund me the money that they have been charging me.

  Business Response

  Date: 12/11/2024

  Hi there *******, we apologize for your troubles and appreciate your patience in getting this resolved. 

  We can confirm that both your active subscriptions (ESPN+ and ****) were cancelled on December 9th. If you have any further questions, please follow up on this thread and we can have a care supervisor reach out to you at the email address you provided. 

  Thanks, 
  ESPN Fan Support

  Customer Answer

  Date: 12/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  ESPN has skipped the main issue and as avoided my request for refund of all the months they have been charging me when my subscription was supposed to be canceled. I ordered ESPN only to watch one event, which was the **** ******** ********* ******, that occurred on March 23rd, 2004. After that event, I canceled the subscription. For some reason it didn't go through and get canceled. I didn't notice until October and then tried to cancel it again. Again they did not cancel it so I called December and I guess now it's finally canceled. I am still requesting to be refunded for every month after my March 23rd payment because it was supposed to be cancelled

  Proof that it was supposed to be canceled after the **** event is the fact that I purchased the subscription on March 23rd, the day of the event. I also attached screenshots of my cousin ***** ******* ******** page proving that he was ********* in the finals that night, March 23rd, 2024.  Also further proof that it was supposed to be canceled after that event, and then even a second time canceled in october, is the fact that ESPN does have on file that I called in on October and that I was advised to resolve the unapproved payment issue with discover card. Common Sense tells you that if I called in in October not wanting the service and wanting recompense for the charges, and was told to take it up with my credit card company, that I would have wanted it canceled right then. I'm telling you as a fact, I requested for it to be canceled during that October phone call. Yet, it still wasn't canceled. If they made one mistake, why is it hard to believe that they made the first mistake not canceling it when I first wanted to after the **** championship finals.  final lee, the last bit of proof is that I called on December 9th complaining about all of this, of course, finally it was canceled then. 

  I am still requesting refund of every month after my initial payment, that I was charged, and further I'm requesting for even that first month recompense, for time, stress and anxiety. We have had several severe family emergencies, one of which was my 19-year-old son being hospitalized, in a coma, not supposed to make it come in hospitalized for over two and a half months, from which I am suffering mental and emotional anguish. This issue is furthering that and taking my time. If I am not refunded everything I've paid, I will have to contact an attorney. Thank you.

  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 12/11/2024

  Mr. *****, with respect to your situation and the undue hardship your family has faced, we will go ahead and process a full refund for you. 

  Please understand we seek to follow all protocols and procedures to mitigate the risk of fraudulent behavior. In this case it appears we were unable to originally verify the initial attempts to cancel your subscription back in March after your cousin's ********* matches. We apologize for any additional trouble this has caused you. 

  The full refund is being processed and should deposit back to your original method of payment within 1-3 days. 

  We hope your son is doing better! 

  Thanks,
  ESPN Fan Support

   

  Business Response

  Date: 12/11/2024

  Correction - it should take between 5-10 business days for the refund to process. 

  Cheers, 
  ESPN Fan Support

  Customer Answer

  Date: 12/27/2024

  The company did refund me the money for not disconnecting my service when I initially attempted to do so. Although I had to go through stress and time, and had to dispute the charges with my credit card company and file the complaint with the Better Business Bureau to get it done, they did resolve it eventually.  Still not satisfied, but not disgruntled. No one should have to go through all that to get their money back.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sunday 12/01/2024, I used ESPN’s betting app, ESPN BET. I placed a 5 leg wager. I am a full time sports bettor so I am comfortable with a loss and stick to my units or go well below them. This is a complaint for a less than capable sports betting app that has constant glitching and issues keeping up with real time events. The first 4 legs of my wager went a bit shaky, but overall well. I was offered a cashout in the amount of about $2,997 at halftime which was 2x my initial wager. I pressed the green tab of the cashout i was offered by the odds makers & it was not allowing me. I tried to email support thinking it would be more effective as I was waiting in queue for a representative. I thought “okay no one has reached out to me i’ll just cash out for the next available option which was a little over $2300 & it still did not work. I was now panicking. I do not have connectivity issues, I do not have phone issues, this was a blatant scam or fraudulent practice done by this app in order to refrain me from taking profit. My father is a lawyer & he told me if it was available for a cashout, the sportsbook should keep a record associated with my bet ID that must be produced in court if requested & any screenshots / videos i collected during this time will be supportive in a case against this company. I had the same wager on another sportsbook ($950 wager/ 2700 cashout) at halftime & I was able to cash out easily without issue. Score of the DEN & LA game was 59 to 59 even so it should have been no problem to cash out. Once i finally got hold of rep they said “I understand your frustration and would be as upset if I were in your shoes. I realize you're just trying to resolve the issue.” And provided no help. One time a similar situation happened with Fanduel and within 30 mins they corrected my account balance. Do not ever use this sportsbook, there are boundless amounts of books that offer real customer service!