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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ESPN, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN plus continues to not recognize that I have the service. I will try to view articles I have paid for and it will tell me I don't have the service despite being logged in. I have to call in every time this happens to get it reset so that I can view the articles I have already paid for. It feels like this happens every 2 weeks to 6 weeks. I have spent hours on the phone trying get this taken care of. They are able to fix it and then it happens again. My time is also valuable (as is your techs) and the amount of time I have to spend getting something resolved that I have already paid for repeatedly is unacceptable.

      Business Response

      Date: 09/19/2024

      Fan has been contacted.

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay for ESPN+ as part of a ****** bundle to view content that is not available as part of TV package (we pay for separate ******** for TV). When ESPN blocked content from ********, they also decided to block all live content on our ESPN+ account. Again, our ****** bundle subscription was made separately & has never been art of our ******** subscription (totally unrelated separate billing). Called ESPN+ Customer Support & advised this was due to ******** listed as our TV provider, and advised we would need to remove ******** as our provider in the setup menu. However, ESPN+ subscription menu would not allow this option. Apparently, ESPN+ requested this information under their contract with TV providers & failed to take the time to correct the software programing when they decided to block content broadcast on ******** broadcasts beginning tonight. Since our customer subscription for our ****** bundle is not discounted or contingent on our TV provider, blocking our access to ESPN+ programming is a breach of our end user agreement. Moreover, targeting subscribers for having ******** as a provider likely violates State & Federal consumer laws.

      Customer Answer

      Date: 09/03/2024

      ESPN+ currently still advertises that subscription will enable user to “stream live sports and espn+originals”. Moreover, **** is listed as one of the TV providers. Although we have **** subscription as part of our ****** bundle, espn+ will not even stream services with **** select as TV provider. ESPN+ support fails to provide any solutions, which at best is deceptive advertising, and at worse, fraudulent.

    • Initial Complaint

      Date:09/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN+ makes it intentionally difficult to cancel a subscription. It is easy to sign up, but nearly impossible to cancel. The website will tell you to talk to customer service chat, chat will tell you to call a phone number, the phone will ask you to verify obscure information from when you originally signed up (sometimes from decades earlier).

      Business Response

      Date: 09/03/2024

      Fan has been contacted.

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally address an unresolved issue with my ESPN+ subscription. I have been a subscriber to the ******* bundle, which includes ESPN+, since April. Prior to that I had a single subscription for just ESPN+. When I subscribed to the bundle, I cancelled the single. I had noticed that my account was still being charged, and I received confirmation that my single ESPN+ account would be canceled and a refund issued. Despite this assurance, I continue to be charged $11.72 per month. To date, I have been charged a total of $70.32, with no refund received.

      I have attempted to reach ESPN+ support multiple times over the past two days to resolve this issue, but I have not received any response.

      I urgently request that a full refund of $70.32 be processed immediately. Additionally, I require written confirmation that my ESPN+ account has been successfully canceled and that no further charges will be applied.

      Please address this matter promptly and provide confirmation of the actions taken.

      Business Response

      Date: 08/27/2024

      Fan has been contacted. Please reach back out to chat, SMS and phone as we do not have email support.

      Customer Answer

      Date: 08/27/2024



      Complaint: ********



      I am rejecting this response because:

       

      I let the representative that repeatedly called me know that I cannot talk while at work and that communication needs to be done via writing. Feel free to text me at ###-###-#### if your "email support doesn't work"



      Sincerely,



      ***** ****

      Business Response

      Date: 08/27/2024

      Please reach out for assistance with SMS via **************** at the fan's convenience. 

      Customer Answer

      Date: 08/27/2024



      Complaint: ********



      I am rejecting this response because:

      I have done this and am still not getting a response. Again, I expect a refund today.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN+ cotinues to bill me monthly for membership services when they were cancelled. Additionally, ESPN does NOT allow your information to be deleted from their website once you cancel. They are NOT authorized to re-bill me, but they have done so for the last 4 months! (4 x $10.99)

      Business Response

      Date: 08/26/2024

      Fan has been contacted.

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was charged $115.49 on July 8th. The account that it charged to does not belong to me, but to an acquaintance. I notified this person who immediately cancelled the subscription and sent me confirmation on July 9th. He attempted to get a refund but unable to get in touch with anyone. I attempted as well and could not. I am asking for the full $115.49 back to my personal bank account as I did not authorize this.

      Business Response

      Date: 08/26/2024

      Fan has been contacted.

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2024, I deposited $3,000 into my ESPN Bet account using bitcoin through my ***** account. Due to personal reasons, the ***** account I used to deposit the funds is not registered under my name; it has a username different from my own. After making the deposit, ESPN Bet suspended my account and has refused to allow me to use the account or withdraw my money.

      I have reached out to ESPN Bet customer support numerous times—at least hundreds of times—via email, chat, and phone to resolve the issue. Each time, they request documentation, which I have diligently provided. Specifically, I have sent them the following:

      My ***** bank statement
      A screenshot/picture of the deposit made to ESPN Bet
      Despite complying with their requests, ESPN Bet still refuses to release my funds or allow me to withdraw my money. It has been months since my initial deposit, and I am growing increasingly frustrated by their lack of resolution and customer support.

      I believe I have provided sufficient proof of ownership of the funds and have fulfilled every requirement they asked for. I am seeking the immediate reinstatement of my account and the ability to withdraw my $3,000 deposit.

      Desired Outcome:

      Immediate access to my ESPN Bet account
      The ability to withdraw my $3,000 deposit without further delay
      I am requesting the Better Business Bureau to assist in resolving this issue as ESPN Bet has failed to adequately address my concerns despite repeated attempts on my part.

      Thank you for your assistance in this matter.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the *** *** PPV on my mobile device. When trying to watch the event on any available streaming device, I was promoted to re-purchase the fight, despite being logged into the correct account that I had already purchased the event from. I tried to watch the event on several different devices, and was unable to watch on anything but my cell phone. The entire purpose of purchasing the event was to watch on my television, and since I was unable to do so, I think that a full refund would be appropriate. There is no reason that I should have to purchase the event multiple times when ESPN advertises that I can stream on additional devices and their own FAQ section specifies that purchasing on a mobile device should result in the ability to watch on additional devices that I am logged into. I tried to follow the instructions they provide on their website to resolve the issue, and their instructions were inaccurate and yielded no helpful results. I also tried to find a way to reach out to ESPN directly through a customer service ticket and the text box conveniently disappears once the web page is fully loaded.

      Business Response

      Date: 07/25/2024

        i called the fans number severally and My phone kept saying, " Dailed Number Is Invalid"  **********
      From what i can see, the fan must have gotten the Subscription through ***** and he was not able to resync the subscription, and that is why the *** *** doesn't show on ****** but it is showing in the media usage that he watched it. ********************

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN+ charged an annual subscription for 188.57. This was unauthorized and was done through ****** on 7/10/2024. I notified both ESPN and ****** via phone. ESPN said they did not have the money and to go to ****** which i did. ****** then got on the phone and verified that ESPN had not returned the money and they needed to release it so ****** could in turn return to me. ESPN spoke to ****** on the phone stating they would release it in 10 business day. Well they have not done so now saying they don't have the money ****** does. This has been going on for two weeks now and after staying on the phone with Daniel a representative from ESPN+ for 1 1/2 hours they now are saying they cant return the money. they have repeatedly stared in 10 business day ****** would have the money and still no money.

      Business Response

      Date: 08/08/2024

      Fan has been contacted.

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled this subscription after the ******** season ended in late April yet they continue to bill me. Only needed this for the *** season. Three months paying for no reason. Will resume in October but no need now. Refund needed. 3 ****** "transaction ID's" below for the 3 months I'm disputing.

      ***************** *****************
      *****************

      Business Response

      Date: 07/23/2024

      We have reached out to the customer. 

    ESPN, Inc. is NOT a BBB Accredited Business.

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