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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 433 total complaints in the last 3 years.
  • 202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The listing reflects interest and penalties from an expired promotional agreement.

    Business Response

    Date: 06/04/2025

    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. There is not a promotional period. Other than a disputes made to the credit bureaus directly, we
    have never heard from you.
    **** placed three accounts in collections for unreturned
    equipment and services provided.
    EAS # ******** (*** acct # ********) for service provided through
    February 2019.
    EAS # ******** (*** acct # *********) for service provided through
    March 2024.
    EAS # ******** (*** acct # *********) for unreturned equipment.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debts owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account references a fraudulent ****** loan obtained using my stolen ID.

    Business Response

    Date: 06/02/2025

    The account on your credit report is not related to a ****** loan. **** placed an account in collections in January 2023 with a $191.81
    balance owed for service provided through October 2022.
    The service address was the same that you listed here in this
    complaint (attached).  The account was
    disconnected for non payment.  
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing a invalid account reported by Eastern Account System on my credit report. This acccount is inaccurate, unverified and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher can not provide proper validation, it must be deleted per federal law.

    Business Response

    Date: 05/27/2025

    Other than a dispute made to the credit bureaus directly, we
    have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. We do not own or purchase any debt. Your
    permission is not required to report a debt owed to the bureaus.
    ******* placed an account in collections in November 2024 with
    a $205.17 balance owed for service provided that began in April 2021 through April
    2024.
    The service address was **** ********* **  **** ***** **.  The last payment was made prior to disconnect
    and the final prorated bill being generated. 
    This account was also placed with another agency prior to Eastern
    Account System
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (1-800-750-6343), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called my minor daughter 4 times. I contacted them on 4/10/2025 to tell them to stop and they have decided to continue to call her. They leave no information or voice mail. They have been informed she is a minor. I tried to go to their website and they only have a chatbot that doesn’t work or I have to call again during business hours. I want them to stop calling my daughter. Her number is **********

    Business Response

    Date: 05/27/2025

    The number was removed as a wrong number and will not be called again.

    Customer Answer

    Date: 05/27/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ****

  • Initial Complaint

    Date:05/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing this debt with EASTERN ACCOUNT SYSTEM I . I do not recognize this debt and have no contract with this company. I demand that this account be removed from my credit report."
    This company has falsely reported an account to my credit report. I have no knowledge of this account and have requested proof of ownership, such as a signed contract, but they have been unable to provide any. This inaccurate information is negatively impacting my credit score and financial well-being.

    Business Response

    Date: 05/23/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt.
    ******* placed an account in collections in January 2025 with
    a $353.27 balance owed for service provided that began in April 2021 through July
    2024.
    The service address was **** ** ***** **  ***** **.  T The last payment was made prior to disconnect and the final prorated
    bill being generated. 
    This account was also placed with another agency prior to Eastern
    Account System. The same email address provided is also  listed on the ******* account.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection agency is reporting old debt as new. My bill was issued on December 14th, 2020 with ******** with a remaining balance. In January of 2021 the bill was sent to collections and bought out by the creditor EASTERN ACCOUNT SYSTEM, INC. The reporting states account status has been reported and opened only since October 2nd, 2024. The creditor is not reporting 100% accurately and credit reporting laws ensure that bureaus report only 100% accurate credit information.

    Business Response

    Date: 05/20/2025

    We do not collect on ********'s behalf. ******* ****** placed an account in collections October 2024 with a balance $1005.67. We just recently received a letter from you seeking a settlement. A representative will reach out to you.

    Customer Answer

    Date: 05/21/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $107 collection account in full to Eastern Account System in February 2019. I’ve made multiple good-faith requests for a goodwill deletion, which were all denied. I understand the debt was valid, and I took full responsibility by paying it off. However, the continued reporting of this collection is causing significant harm to my ability to qualify for a mortgage as I am now married and we are looking to purchase a home. My FICO scores are almost 100 points lower than my Vantage scores because of this single item. Eastern states they “do not do good will deletions” or “pay-for-delete,” but this rigid policy fails to account for consumers like myself who quickly resolved their debts in good faith and are seeking fair credit rehabilitation. I respectfully request a goodwill deletion of this fully paid account from all 3 credit bureaus. This would reflect the account’s resolved nature for nearly 6 years now and allow me and my family to move forward with our home purchase. Thank you for your consideration.

    Business Response

    Date: 05/20/2025

    **** placed an account  in collections in February 2019 with a $106.76  total balance owed for service provided. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting.. At no time were the notices returned undeliverable. The notice was sent without a response.  Additional notices were sent as well as calls placed; the account was not paid until August 2019.  You were advised at the time that the account would update to paid in full. You were also advised this 5/15/25 by two different representatives as well.   Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.

    Customer Answer

    Date: 05/20/2025



    Complaint: ********



    I am rejecting this response because:

    As Eastern has agreed, the debt has been paid in full. I am again requesting a good-will deletion of this account from my credit report. The final *** bill (and subsequent notices both from *** and Eastern) were sent to an address at which I no longer resided. I had moved across town and the mail was not forwarded to my new address. Once I was aware of the collections via phone call, I paid the debt. I would be very grateful if this small collection would be removed from my credit report from all 3 credit bureaus so that I can qualify for a mortgage. I am trying to be a good mom, buy a home for my family, and want to set us up for the best financial success possible.



    Sincerely,



    ***** ****** *******

    Business Response

    Date: 05/21/2025

    The address was updated.  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting.. At no time were the notices returned undeliverable. The notice was sent without a response.  Additional notices were sent as well as calls placed; the account was not paid until August 2019.  You were advised at the time that the account would update to paid in full. You were also advised this 5/15/25 by two different representatives as well.   Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This third-party debt collector failed to follow proper procedure in handling account

    Business Response

    Date: 05/20/2025

    Other than disputes made to the credit bureaus directly, we
    have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    **** placed two accounts in collections in November 2019 with
    a $735.67 total balance owed for service and unreturned equipment.  
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting.. At no time were
    the notices returned undeliverable. The notice was sent without a response.  Additional notices were sent as well as calls
    placed; there was not a response.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was sent for collections and when it was in dispute. The company failed to contact the collection agency as promised on 12/18/2024. ***** ** * ***** ** **** (the original account holder) told me that he and his supervisor had put the item in dispute, and I would receive a call in 2-3 business days. I still have not received a call.

    Each time I call, I ask the company to read the notes on my account. They fail to do so.

    I contacted the company via chat and phone multiple times in July of 2024. My internet connection was going out constantly and it has been happening since the end of June. I work from home. I had to use my phone hotspot while I was paying for their home internet service. I was using my phone hotspot to run a company.

    I cancelled my service and returned all equipment as required.

    Most of the city I live in has quit using this service. I did not miss one payment with this company for the entire time that I had the service, and this type of treatment is unacceptable.

    Experian has removed this from my credit report, recognizing that it is invalid. As of 5/14/25 Eastern Account Systems have begun to call me again and also send text messages.

    Business Response

    Date: 05/15/2025

    Eastern Account System is a third-party collection agency
    that works on our client’s behalf.  We do not own or purchase any debt. We cannot adjust or alter the balance/account in any way. We have forwarded your dispute to the original creditor and if the balance is deemed owed; validation will be sent to you.

    Customer Answer

    Date: 05/15/2025



    Complaint: ********



    I am rejecting this response because you purchased the alleged debt and are acting on behalf of the original company. I have no agreement with you. If you’re continuing to contact me about this matter, you are responsible for handling the complaint.



    Sincerely,



    ****** *******

    Business Response

    Date: 05/16/2025

    Eastern Account System is third party collection agency. Per my previous response, we do not own or purchase debt. We did reach out to the original creditor as I said we would. The account was credited/adjusted and it has been requested to be removed from credit reporting. Please allow time for the bureaus to update your reports.

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account was reported before the debt validation period expired.

    Business Response

    Date: 05/15/2025

    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. **** placed an account in collections in December 2020 with a $819.12 balance owed for service provided through September 2020.
     Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable The notice was sent without a response.
    Several calls were placed and additional notices sent to you. Other than disputes made to the bureaus directly; we have never heard from you.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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