Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eastern Account System was sent a letter to remove a collection on my consumer report. I sent Eastern Account System a letter requesting documentation, a signed contract, and or other documentation to support I have an agreement with their company or remove the collection item that is listed on my credit report ( ******** *** **********) They did not send me any documentation- I recently obtained a copy of my credit report and it is still listed. The amount of 260 dollars and late payment. I can not be late on an account I do not have with their company. Eastern account did not send me any documentation and they continue to report unlawful account(s) on my consumer credit report. I have supporting documentation that I sent.

  Business Response

  Date: 09/22/2022

  The debt in question is for the
  balance owed on a bill regarding ******* ***** ********* for service provided
  on 12/30/19.
  Eastern Account System did send notices to the address listed
  in this complaint. Bills were mailed by the original creditor prior to being
  placed for collections. Eastern Account
  System did send notices prior to and after the account had reported to the
  credit bureau agencies. Several attempts were made to reach you by phone as
  well without a response. Other than disputes made through the credit bureaus no
  other communications were received by you until September 2022. Validation of
  debt will be mailed today.
  We do have several different payment options, you can pay
  over the phone, on line at our website or mailing in the payment. If you opt to
  pay online the website is ***********************

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with *** ********** *** * ******* **** ********** ******* *** ***** (not a BBB member) up until I moved on April 15 2022 at which time we notified *** to disconnect service. Note the only service we had was internet service at the time but we did have cable service and internet service with *** up until 2021 when we switched it was just internet service. When we went to just internet service we were instructed to drop off cable equipment to ***** drop box on ******* *** *** location. Due to covid ***** office was closed. When I got to drop box it was locked, I was greeted by a manager who I gave the items and in turn he unlocked box and put my cable equipment in, I ask for a receipt but was told that I didn't need one because items would be actually logged in by there return department. This is important because we never received any documentation for any return equipment and this was ***** covid return policy because of social distancing. Once we notified *** we were moving we were informed of all charges which we paid. On April 30 2022 *** sent a bill which included our charges for the last month and some equipment they said we hadn't yet turned in. We called and informed *** the equipment that was on the bill was already turned in and was given to a *** contractor tech by the name of Joe Wilder ( his ph# is ###-###-####). We had really bad service with this company per ***** own service records. It seems we were paying for a one gigabyte service but which rarely worked so a lot of maintenance supervisors and techs came out to work on the issues. 40 plus service calls as per ***** on records. This can all be verified with ***** own maintenance supervisor Orlando (ph# ###-###-####) whom is aware we had no equipment that belonged to ***. We used all our own equipment. We had contacted ***. Eastern Account Systems has no right to make a claim. ***** reps never returned any of our calls but did say we have a zero balance. Do not have any items.

  Business Response

  Date: 09/20/2022

  Thank you for the supporting docs.  We will cancel the debt and send for removal from the credit bureaus.  Please allow approximately 4 weeks for the removal to show.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** *********. Im not working with no income. I cant pay anything at this time. Please stop sending letters to my address. My attorney wants to know why you keep sending me letters. Im not here to be harassed by anyone thank you. I will confornt a judge if I receive any mailings again. Write it off as a bad debt please.

  Business Response

  Date: 09/20/2022

  We will contact you no further

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is now the second time I have spent time out of my schedule to send a CERTIFIED letter to obtain proof of the debt in pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 {b} to have the letter returned. I spent several hours prior to certified letters to understand this debt and will not be proceeding with anything that is in writing due to the severe negative and frankly condescending manner some of the representatives choose to hold themselves too. The letters are always returned as "RETURN TO SENDER- NOT DELIVERABLE AS ADDRESSED-UNABLE TO FORWARD" but this is not only the same address I was able to locate this BBB file on, it is also the same address I have been successful with sending letters to in the passed (no response of course). I personally believe this company preys on people who are not educated in the system enough to understand their rights and if challenged in any matter outside of just paying or creating a payment plan, the company becomes very dismissive. This account has severely impacted my personal credit report and I have never officially refused to pay. If the company is not able to provide ANY of the following (calculations of owed amount, copies of paperwork confirming I agreed to pay, proof that statue of limitations as not already expired, proof of licensure to collect in ***********, license numbers and registered agent or agent of service and identity of original creditor) to me (written correspondence only), within 30 days, I will consider this debt invalid and all references to this account must be deleted and completely removed from all credit reporting bureaus (******** ******** *** ***** *****).

  Business Response

  Date: 09/19/2022

  We will be happy to send validation of this debt.  Our phone is *** *** **** and our address is *** **** ***** ** *********** ** *****

   

  Customer Answer

  Date: 09/26/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have already provided my mailing address and the requested details are already in my initial complaint.  I will not speak to anyone via phone as all communication is to be in writing as requested multiple times.  The company can utilize my information on file and send me to requested details by 30 days of the original complaint (that timeframe should be around October 19th).  Upon receipt of those requested documents, I can resume approval or denial of the response provided.
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 09/26/2022

  We weren't asking you for that information.  You said you couldn't reach us so we sent our contact info.  We have mailed the validation requested.

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m submitting a complaint to you today to inform you I was the victim of identity theft. I researched on how to remove the fraudulent accounts in my report and found that I need to visit ******* ***** ********* or ******************v to file a report and Per **** section 605b Credit Reporting Agencies are required to remove/block any accounts listed on an id theft report.

  Business Response

  Date: 09/19/2022

  The debt in question was the balance owed on a ******** communications account for service provided. Installed on 12/31/19 through 09/30/21 at the address **** ****** *** ******* **.  The account was placed for collections in July of 2021.
  If you believe this is a case of identity theft, it is required for you to:
  • File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email)
  • Once a police report has been filed, you will need to file a fraud report with client
  • It may also be required that the debtor have proof of residency during the time the account was active and in question  and a copy of the debtor’s driver’s license or State ID

  Thank you
  

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt of this account with ********. I do not have a contract with eastern account system they do not provide the original application like I asked.

  Business Response

  Date: 09/12/2022

  The debt in question is for the
  balance owed on a bill regarding ******** for service provided May of 2019 through
  May of 2020 to the same address listed.

  
  Eastern Account System did send notices to the address listed
  in this complaint, at no time was this correspondence
  returned as undeliverable. Bills were mailed by the original creditor prior to
  being placed for collections. Eastern Account
  System did send notices prior to and after the account had reported to the
  credit bureau agencies. Several attempts were made to reach you by phone as
  well without a response. Other than disputes made through the credit bureaus no
  other communications were received by you. Validation of debt has been
  requested from the original creditor and will be sent upon receipt.
  
  We do have several different payment options, you can pay
  over the phone, on line at our website or mailing in the payment. If you opt to
  pay online the website is ***********************
  

  Customer Answer

  Date: 09/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I have no connection to this debt I got no mail I would like to see the original application or I would like it to be tooken off my credit report 
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 09/12/2022

  Mail was sent to the same address that you have listed in this complaint. None of the letters were returned as undeliverable.
  Validation of the debt went out in today's mail. As of today, this balance remains valid and owed.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In all honesty, I have never received anything in the mail or a phone call from Eastern Account System regarding this collection at any time. I do not believe this debt is mine, which is why I reached out to Eastern Account System, yet I received no response in over 30 days which is a direct violation of the Fair Credit Reporting Act (1681). And according to FCRA Law this account shall be deleted (see attached law). If this debt collection is supposed to be mine, why when I reached out in July 2022, Eastern Account System failed to even respond or show proof of the debt?
  
  I do not believe this account is mine, and I accept no responsibility for this debt. However, since Eastern Account System has requested payment, I am willing to settle this debt with a payment amount of $150.00, which is over 50% of the amount due in return for this collection to be completely deleted from my credit reports.
  
  If Eastern Account System agrees to accept the $150.00 payment as satisfying this debt in full, and once paid, they agree not to list this debt as a “paid collection” or “settled account”, but agrees to remove/delete any and all references to this account from my credit reports (******** *********** *** ********) within 30 days of payment received, then, I will pay the $150.00 for settlement of this debt within 15 days by certified cashier’s check.
  
  If Eastern Account System accepts these terms, I ask them to send a written and signed agreement including the mentioned terms in this letter and the account number of the collection account from an authorized representative of their company written on their company's letterhead within 15 calendar days of this notice.
  
  If I do not receive a response within 15 days, I will withdraw this offer, and it will no longer be valid.
  
  I look forward to resolving this debt quickly. Please send the settlement agreement letter to the name and address listed below.
  
  Thank you,
  
  ***** ******
  ** ******** ****** **** ********* ** *****

  Business Response

  Date: 09/08/2022

  Eastern Account System promptly responded to the complaint you filed with the CFPB in August. 

  The response provided was: Eastern Account System is a third party collection agency that works on the original creditor's behalf. The debt in question is the balance owed to ******** for service connected on 07/13/2018 through 10/01/2018. The account was placed for collections January of 2019. An initial collection notice was mailed to you at no time was this correspondence returned as undeliverable. This collections allows time for you to dispute, validate or pay the debt prior to credit reporting. Several attempts were made to reach you by phone as well, there was no response. Other than, disputes made through the credit bureaus no other communications were received by you prior to your recent correspondence.
  Validation has been requested and will be mailed upon receipt.

  
  We have several different payment options, you can pay over the phone, on line at our website or mailing in the payment. If you opt to pay online the website is ***********************     

  Settlements are based on the guidelines provided by the original creditor.  This account can be settled in full for $200.20.

  Customer Answer

  Date: 09/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Thank you for your quick response. I agree to settle this debt for $200.20 as asked. However, I will do so only as a payment for deletion. In your response, you mentioned “settlements are based on the guidelines provided by the original creditor”. I do not understand what this means. Nevertheless, payment for this debt will only be made as a pay for deletion.
  Once I receive the written and signed agreement letter from an authorized representative on your letterhead, then I will submit the payment for $200.20 via mailed certified cashier’s check to the address of your company you provide in the pay for deletion agreement letter. I will not be calling in payment or paying online. I will only settle this debt by mailing in payment. Please include the correct address to submit payment, along with the agreement terms listed below. 

  
  Agreement terms: 

  
  You (Eastern Account System) will accept the $200.20 payment as satisfying this debt in full
  Once payment is received, you agree to delete this account in its entirety from all 3 of my credit reports within 30 days of receiving payment
  You will not leave this account on my credit reports marked as “paid collection” or “settled account”
  You will not relist this debt on my credit reports at any time in the future
  
  Again, I look forward to settling this debt as soon as possible.

  
  
  
  Sincerely,
  
  
  
  ***** ******

   

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two frivilous collections opened by *** *** and they finally fixed it, but Eastern Account keeps certifying the collection. They are unreachable. When I enter my number the system hangsup. I would like then to fix this and remove the collection ASAP

  Business Response

  Date: 09/01/2022

  We show both of these accounts as pif.  Because the pay date is close to the reporting date, we will send for removal of the credit bureau listing.  Please allow 4-6 weeks for the removal to show.

  Customer Answer

  Date: 09/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received anything about this debt, I have not gotten a call about it. And, I have already sent a letter on May 30, 2022, and Jul 1, 2022, with no responses that ask for details on what the collection is for! I noticed it on my credit karma, however, I can not get any details on this debt.
  
  As far as I'm concerned if since they can not send me an explanation of what is owed or why I think this issue is better resolved by writing off this debt without it be sold to anyone else.

  Business Response

  Date: 08/30/2022

  The debt in question was the balance owed on a ********** ******** *** account for service provided on 2/23/21. The account was placed for collections in July of 2021. Eastern Account System did send notices to the address on file, at no time was this correspondence returned as undeliverable. This date of service was processed by your insurance, *****. Validation was requested from the original creditor, due to the lack of response Eastern Account System has requested the account be removed from the credit reports.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:
  
  Account Name EASTERN ACCOUNT SYST Balance $1,145.00 Account Number ********

  Business Response

  Date: 08/30/2022

  Eastern Account System promptly responded to both complaints filed in the beginning of July.

  The response was as follow: The ssn listed on this account which was reported to the bureaus is different than the one provided in this complaint. Eastern Account System has requested this account, ******** be removed from your credit report.

  Updates were sent to the credit bureaus on 8/10/22

  Thank you