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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 432 total complaints in the last 3 years.
  • 202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have collections reported account on my credit report that does not belong to me. I have tried to reach out countless times both via phone call and direct message from the website and have had no luck. I called the original creditor and they say they have no record of the billing in the system. They told me to contact this collections company and I am unable to reach anyone.

    Business Response

    Date: 11/21/2022

    We can't find your account under your address or phone listed on this complaint.  Can you give us more information so we can help you?  Also our number is ###-###-####, there should be no trouble reaching someone at that number during daytime hours.

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for these corrections to be made on my credit report

    Business Response

    Date: 11/10/2022

    All of our info matched yours except the updated address.  We have updated that now and marked the info as disputed.

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a collection debt notice on 11/7/2022 with an "as of" date of 10/31/2022.
    The letter was addressed to a 14 year old.
    There is no information about the actual debt claim or date of service involved, and the account # they provided is not a working account number of ours.

    I contacted the company to inform them of this. Their response was that I could contact whomever had engaged them. I responded that they were not allowed to send debt collection notices to a minor, and that they should recall it, ensure and confirm that they have not filed anything that will appear on a minors credit history, and - if there is in fact a debt - send the information and details to me.

    I was told that they couldn't do this.
    I asked again and the person working for the company hung up on me.

    I called back several times and was put to their VM system.

    Business Response

    Date: 11/08/2022

    We are sorry for the confusion.  We have already cancelled the account and blocked it from credit reporting. 

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* and do not have a contract with Eastern Account System. They do not provide me with the orginial application like I asked.

    Business Response

    Date: 11/08/2022

    We've never heard from you or spoken to you.  There is no application but we would be happy to send you a copy of the bill as ******* is maintaining that it is still due.

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All notices for collection appear to be fradulent as all notices received do not cite my name as it would appear on providers medical records, does not reflect my account number with the medical provider, nor reflects any charges billed previously by the medical provider for services received. The collection notices also do not reference a date for when services were supposedly received. In addition, all charges from the medical provider have been paid in full by my insurance. I have attempted to contact the medical provider on several occasions since May 2022 to confirm their records reflect a zero balance due and whether they contacted Eastern Account System of Connecticut (EASC) for collection. I have not received any return phone calls or emails from the medical provider and have not been able obtain a "real" person on the phone to discuss the concern. Thus, no payment is being made to EASC as no such payment is due. I have not contaced EASC are requested in their communications as I believe their efforts are fradulent, and I do not wish to potentially compromise my computer or phone systems.

    Business Response

    Date: 11/04/2022

    Eastern Account System works on behalf of the original
    creditor, Eastern cannot adjust or modify the bill (including the name)
    The debt in question is for the balance owed for service
    provided from ******* ***** ********* on 3/10/22.
    Prior to being placed in
    collections with Eastern, the original creditor mailed several bills.
    Eastern Account System did send notices to the address listed
    in this complaint, at no time was this correspondence
    returned as undeliverable. Additional notices were sent and several attempts
    were made to reach the consumer by phone as well, without a response.
    Due to the nature of the
    bills and to protect your privacy and for security purposes additional
    information is required. Verification of your date of birth is needed.  Please
    contact me - Becky R******* * Becky_***************************** Once verified, Validation of debt can be mailed today.
    All other communications
    have ceased and the account will report as a disputed account.
    We do have several different payment options, you can pay
    over the phone, on line at our website or mailing in the payment. If you opt to
    pay online the website is ***********************

    Customer Answer

    Date: 11/04/2022



    Complaint: ********



    I am rejecting this response because:

    I did not receive any services from ******* ***** ********* on 3/10/22.  If Eastern cannot adjust or modify the bill (including the name), they should reach out to ******* ***** ********* requesting confirmation as to the individual for whom the collection applies as the name, account number, and amount due does not reflect any to which the undersigned ever incurred.

    The undersigned has also not received ANY bills from the original creditor for services rendered 3/10/22 or in the amount Eastern has stated is due (most likely because they were never incurred).  If attempts were made to reach the undersigned by phone, no messages were left.

    As a result, I still question the validity of the correspondence received, and thus do not agree to provide my full birthdate.  I will compromise and send my birth month to the individual whom responded to this compliant.

    Sincerely,




    ******* *****

    Business Response

    Date: 11/07/2022

    We can and do want to help but need you to verify your identity first for us to disclose the validation.  Please verify dob as requested so we can help.

  • Initial Complaint

    Date:10/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Eastern Account Systems and do not have a contract with them as well as never provided me with the original application like I asked.
    In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
    15 U.S.C 1681 section 602 A. States I have the right to privacy.
    15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
    In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

    Business Response

    Date: 11/01/2022


     I have requested validation of debt from the
    original creditor and it will be mailed upon proper verification.
    Due to the nature of the bills and to protect your privacy and for security
    purposes additional information is required. Verification of your date of
    birth and/or last four of your ssn is needed.Please contact me - Becky R******* * ***********************************  

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under USC 1681g, delete this within 15 days.

    EASTERNACCO 364694XX $1,200.00

    Business Response

    Date: 10/21/2022

    The debt in question is for the balance owed for service
    provided from ******* at the same address listed in this complaint. Service was
    provided through 10/18/2021. The account was placed for collections in June of
    2022, when we called in July we were advised not to call again.  Eastern Account System ceased all calls.  The account also lists the same email address
    you have provided in this complaint
    Eastern Account System did send notice of the debt.
    Validation of debt will be mailed today.
    We do have several different payment options, you can pay
    over the phone, on line at our website or mailing in the payment. If you opt to
    pay online the website is ***********************

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eastern account system Account 00000xxxxxxxxxxx
    I have no knowledge of this debt I did not receive notice of debt. I did not receive notifications of this debt. I no written contract with this agency. No validation of this debt. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.

    Business Response

    Date: 10/18/2022

    Eastern Account System is a
    third party collection agency that works on the original creditor's behalf. The
    debt in question is the balance owed on an **** account for service and
    unreturned equipment. The account was placed for collections 08/31/22. An initial
    collection notice was mailed at no time was this correspondence returned as
    undeliverable. Several attempts were made to reach you by phone as well, there
    was no response.
    Validation of the debt has been requested from the original
    creditor and will be mailed upon receipt.
    We do have several different payment options, you can pay
    over the phone, on line at our website or mailing in the payment. If you opt to
    pay online the website is *********************** 

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw my credit report and I noticed that there are inaccurate and fraudulent accounts that I needed to report and correct by your company. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:

    Account Name EASTERN ACCOUNT SYSTEM Balance $465.00 Account Number ********

    Business Response

    Date: 10/04/2022

    Please email m** **********************************
    To protect your privacy, please include your previous address
    and last four of your ssn.
    I will do my best to resolve this for you. 
    Once verified, I can send validation or advise you of the
    fraud protocol, if this is indeed identity theft.

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    15 U.S.C 1681 section 602 A. states that I have the right to privacy.
    15 U.S.C 1681 section 604 A section 2 also states a consumer reporting agency cannot furnish an account without my written instruction .
    15 U.S.C 1692C without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction a debt collector may not communicate with a consumer in connection with the collection of any debt.

    Business Response

    Date: 09/29/2022

    A consumer's permission or instruction is not required to report an account to the credit bureaus.

    Customer Answer

    Date: 09/29/2022



    Complaint: ********



    I am rejecting this response because:

    That is not what was stated. My rights have been violated, 15 U.S.C 1681 section 602 A states that i have a right to privacy which has been violated due to the reporting of this information. 15 U.S.C  1681 section 604 A section 2 states that a consumer reporting agency cannot furnish an account without my written instructions which weren't obtained from me by this company. 15 U.S.C 1692C states that without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. I have been contacted multiple times by this company with regard to this debt without my permission therefore this debt needs to be removed from all credit bureaus.  




    Sincerely,



    ******* *******

    Business Response

    Date: 09/29/2022

    Thank you for your response. Eastern Account System is a third party collection that works on our client's behalf. Your contact information has been removed and Eastern Accounts System has ceased all efforts to contact you As of today, this balance remains valid and owed. The consumer’s permission to report to the credit bureaus is not required. It is noted and will report to the credit bureaus that you are disputing this account.

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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