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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 433 total complaints in the last 3 years.
  • 202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a collection account in full to Eastern Account System in April 2024. Since then, I’ve made multiple good-faith requests for a goodwill deletion, which were all denied. I understand the debt was valid, and I’ve taken full responsibility by paying it off.

    However, the continued reporting of this collection is causing significant harm to my ability to qualify for a mortgage. My **** 2/4/5 scores — the ones mortgage lenders use — are 35–40 points lower than my **** * score because of this single item.

    Eastern states they “do not do pay-for-delete,” but this rigid policy fails to account for consumers like myself who have resolved their debts in good faith and are seeking fair credit rehabilitation.

    I respectfully request a goodwill deletion of this fully paid account from all 3 credit bureaus. This would reflect the account’s resolved nature and allow me and my family to move forward with our home purchase. Thank you for your consideration.

    Business Response

    Date: 05/09/2025

    An one time exception has been made and we have requested the accounts be removed from your credit.

    Customer Answer

    Date: 05/09/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reported debt contains incorrect information, making it invalid and disputable.

    Business Response

    Date: 05/09/2025

    This account was recalled by the original creditor in October 2024. The bureaus were update in November 2024. We have not reported to the bureaus since. Please follow up with credit bureaus.

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account reflects errors, such as an incorrect balance or date, which require correction

    Business Response

    Date: 05/08/2025

    Other than a dispute made to the credit bureaus directly, we
    have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf.
    **** placed an account in collections in January 2023 with a $191.81
    balance owed for service provided through October 2022.
    The service address was  **** ****** ** *** ****  ********* **.  The account was disconnected for non payment.  The last payment was made prior to disconnect
    and the final prorated bill being generated. 
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Eastern account system a debt collections agency reported 3 DIFFERENT delinquent notices on my credit report for an home Internet service plan. This is deliberate consumer fraud Eastern account systems first reported a month to month plan to be overdue for nearly two(2) years. How could any services remain active and any recourse would be void because after not paying, my services should be revoked. I have bank statements which can show I actively paid for 2 years. This collection agency than next reported half a year of delinquency on this month to month plan even after my initial dispute to all credit bureaus and even the provider claimed an error was made.
    The main issue with my claim is all collections are supposedly verified so all three times the amounts and length of time changed those were verified (false).
    I cant nor should any consumer trust Eastern account systems they wont even give true statements in their processes which is only deliberate consumer fraud. I just wont fall to this pressure because it will continue in the future, eastern account systems own statements should void this collection. This same scenario of false debt was applied to the mobile phone service I had with same provider on a month to month plan.

    Business Response

    Date: 05/08/2025

    I promptly responded to your review and validation of the
    debt owed was emailed to the email address you provided.
    We also reviewed all incoming phone logs, and the number you
    listed did not come up.
    We are not reporting the debt owed three times, Eastern
    Account System reports to the three credit bureaus.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.
    ******* placed an account in collections in December 2024 with
    a $84.50 balance owed for service provided that began in April 2021 through June
    2024.
    The service address was **** ************ ** ** *** **
    ******* ** that you listed here in this complaint. 
    This account was also placed with another agency prior to Eastern
    Account System
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

    Customer Answer

    Date: 05/08/2025



    Complaint: ********



    I am rejecting this response because: Completely avoiding what is being stated I claimed that three different delinquencies were reported with different time frames on a month to month plan. I never stated nothing about different credit agencies regardless your info is not validated. Now eastern account is divulging false info because all the disputes I made were from eastern account systems. These complete lies they’re trying to defend, twisting words to compel someone into submission. After I switched from this provider they claimed my home services and mobile services were overdue on a month to month plan by over a year let’s be serious 



    Sincerely,



    ******** **********

    Business Response

    Date: 05/09/2025

    Your claim was not ignored, I responded. We are not reporting the debt
    three times; Eastern Account System reports to the three major credit
    bureaus which is completely legal.  One acct reported to each bureau. Per the original creditor, the balance is valid and owed. Validation of the debt owed has been sent to you.

    Customer Answer

    Date: 05/10/2025



    Complaint: ********



    I am rejecting this response because: I am making it aware that I have had numerous attempts from collections agency in regard to services I had with this mobile & internet provider. I did everything on my part to end services return all equipment and was told my account was in good standing. Eastern account should truly due their own due diligence and confirm why this same provider claimed varying overdue balances before this latest collection. This misinformation that was provided to eastern account by services provider is invalid, a month to month  plan is overdue from what. The information that is provided by eastern account does not verify anything but an unsubstantiated claim. 

    Sincerely,



    ******** **********

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ***** **************. I do not have a contract with Eastern Account System Inc., they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 05/08/2025

    Document has been uploaded.

    Business Response

    Date: 05/08/2025

    Other than this complaint, we have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.
    ******* placed an account in collections in October 2024 with
    a $139.63 balance owed for service provided through March 2024.
    The service address was **** ********** **  ******* **.  The last payment was made prior to disconnect and the final prorated
    bill being generated. 
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the phone number for Eastern Account System multiple times over the past couple of weeks and was never able to speak to a live person. I ended up calling ******* to explain to them that I had paid the balance and returned my equipment. If Eastern Account System is not available to talk to the individuals it is attempting to collect a debt from, they should not be in business.

    The phone number listed on the website is Toll-free: ###-###-#### - This phone number does not get you to a real person ever.

    The phone number listed on the notice is ###-###-#### which I am in the process of dialing now. This "business" Eastern Account System is not being managed properly in accordance with regulations and needs to be held accountable for the deceptive business practices.

    Business Response

    Date: 05/06/2025

    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.  We are staffed and speak to consumers all day long.  We have representatives available 8:30am to 7pm EST.  There are prompts to follow prior to speaking to someone.  We also offer live chats, online and email communications. Eastern Account System is a third-party collection agency that works on our client’s behalf. We do not own or purchase any debt. We cannot adjust or alter the bill in any way. ******* placed an account in collections in February 2025 with a $295.80 balance owed for service provided that began through December 2024.
    There was a $200 payment reported by the original creditor leaving a balance of $95.80. Your dispute has been forwarded to the original creditor. If the balance is deemed as owed, validation of the debt owed will be sent to you.

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********. I do not have a contract with the collection agency attempting to collect this debt. I have never signed a contract and they have not provided me with the original contract as requested.

    Customer Answer

    Date: 04/29/2025

    11/2024 I was called by this collection agency.  Spoke to Joseph.

    Business Response

    Date: 04/30/2025

    You spoke with a representative in May 2022 and February 2023. On both occasions, You refused to verify that we were speaking to the right party. We are required to verify that we are communicating with right party before discussing or disclosing any information. I am sure you can understand why. We do not have a representative working with Eastern named Joseph. All calls are monitored and recorded. Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus. Eastern Account System sent a notice allowing
    time to dispute, pay or validate the debt prior to credit reporting to the same
    address you have listed here. At no time were the notices returned
    undeliverable. The notice was sent without a response.

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an ******* ****** ********* on my credit report for collections in the amount of $1,993 that Eastern Account System is trying to collect. I called Eastern and they told me to call ******* ******. ******* ****** said that they have no record of any amount like this owed on my account. They said it was a fraud. I want to report this company and have this collection removed from my account.

    Business Response

    Date: 04/29/2025

    ******* ****** placed an account in collections in October
    2024 with a $1992.88 balance owed for service provided through September 2020.
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response. 
    The account was written off to collections.  Please make sure you are contacting Xfinity
    Mobile (and not the *************** ***** ********) They would have advised you of the steps needed to claim fraud.
    Per the original creditor, if this is indeed a case of
    identity theft:
    File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email) 
    Once a police report has been filed, you will need to file a fraud report with client
    It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID

    Eastern has ceased all communications, including credit reporting. Please follow up with the original creditor.Eastern Account System. Eastern Account System is a third party collection agency that works on our client's behalf, we cannot alter or edit the bill in any way. We do not purchase or own the account.

     

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a letter from your company stating I owe a debt for the following account:

    *** *********
    Account Number: ********

    I am formally disputing this debt. The letter was dated within the last 30 days, and under the **** **** ********** ********* *** (*****) and **** ****** ********* *** (****), I have the right to request proper validation of this account. Please confirm that I actually owe this debt and provide all supporting documentation (** *** **** **** * ** **** **** * *****). If needed, contact the original creditor to get the correct info.

    Until you can verify this debt, I am requesting that you stop all collection activity and do not report this to any credit reporting agencies. If it’s already been reported, you must update the report to show it's disputed or have it removed until the matter is resolved.

    If you can’t validate the debt, please send written confirmation that it has been removed and will not be reported. If you believe the debt is valid, then I expect full proof—like a signed agreement, billing records, and payment history—to show I’m responsible.

    Also, please do not contact my employer, family, friends, or neighbors. I do not want to be contacted by phone at home or work. All communication must be in writing.

    Please confirm that you’ve received this notice within 14 days.

    Business Response

    Date: 04/15/2025

    Eastern Account System sent a notice on 1/31/25 allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response. ***! placed an account in collections in January
    2025 with a $495 balance owed for unreturned *********.Validation of the debt owed has been requested and will be sent to you.

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* cable communications . I do not have a contract with Eastern Account Systems. The did not provide me with the original contract as I requested

    Business Response

    Date: 04/14/2025

    Prior to this complaint, we have never heard from you.
    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.

    Customer Answer

    Date: 04/17/2025



    Complaint: ********



    I am rejecting this response because:You claim this is the first time hearing from me, but I tried to work with the Original Creditor directly and never received ANY written notice , email or phone call from Eastern prior to this being reported to my credit. Before you reported to my credit , I never heard from you all !!!! This violates ***** *****, and I have now I must escalate this matter due to lack of compliance !




    Business Response

    Date: 04/17/2025

    Eastern Account System is not the original creditor. Prior to this complaint, we did not hear from you. We are not *******.  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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