Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Travel Agency

Nawas International Travel Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

3.31/5 stars

Average of 39 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromSue P

    Date: 11/13/2024

    5 stars
    Provided a wonderful experience with a trip to ****** *** *** ***** *****, October 2024!
  • Review fromDonna K

    Date: 11/06/2024

    5 stars
    In September 2024 I traveled to ******* with a group from *** ******* ******* Nawas arranged the trip and all the hotels they booked were wonderful. Nawas also utilized https://************* for the coaches. Our Tour Manager Colum was fantastic. He took wonderful care of us and kept us on schedule every day. He educated us on Ireland’s history and culture and gave us ample time to shop along the way. He also took extra time to show us other sites of interests during our daily travels. High marks to all! It was a memorable trip!
  • Review fromNadia B

    Date: 10/14/2024

    1 star
    Fitch group trip. For the money I spent, I was not impressed. The flight was the worst that I had ever taken. I requested an upgrade long before tickets were booked, but then was told to book through the airlines. The airlines had no one at the airport the morning of departure and the group struggled to use the kiosks available. Worst airline ever and worse yet we were fed hot pockets for breakfast that morning. At one point on the trip we were late checking into our hotel and our reservations were given to another group under a similar name. That being said the rooms that were left, the tour guide decided to make his own room arrangements leaving one person who paid for a private room to bunk with her daughter and son in law, and he took her private room for himself. When told there was a list for room break outs he said thats how he wanted it. Nawas needs to reimburse the woman. I ended up on a pullout in two hotels in a row due to him messing with our arrangements. I guess I wasn’t supposed to know. The consistency of comfort break requests on the bus because the tour guide kept telling the group in 30 mins but then didn’t stop for 3 more hours. These people are not young. Too much time spent on the bus not leaving enough time to site see or shop is beyond my understanding. Never having enough time for lunch in a country where food is not fast is not good planning. Not stopping at appropriate places to eat but then tour guide goes off to someplace else to actually eat; with the bus. We were late to every single appt. Going to city center for two hours, back on the bus ending the day in a hotel so far away you can’t get back to it to shop. Too many hotels were off the beaten path. The one day we had to our selves in the country was ruined by poor planning on the guides part. Also the tour guide left one couple behind to take a cab to the hotel. This was my first group trip/tour, it was my last. Better planning and a better guide, maybe a better trip.

    Nawas International Travel Service, Inc.

    Date: 10/15/2024

    Thank you for this review. We talked to ** ***** who said ****** the guide was wonderful and that the tour was very good and we have had reviews from others who gave a similar review. We are sorry that it did not meet up to your expectations but travel can be subjective.
    NAWAS Travel
  • Review fromEarl D

    Date: 10/06/2024

    1 star
    Horrible service! I reported needing gluten-free meals on the form provided and they company did Nothing! They schedule multiple buses to go to the same places at the same time so that long lines are your strongest memory. Thankfully the Hosts were wonderful.

    Nawas International Travel Service, Inc.

    Date: 10/08/2024

    Dear ** ********* thanks for your comments...We know that you traveled with Rev H**** and he told us the tour was outstanding. We did request Gluten Free meals and we are sorry that local suppliers did not listen to the instructions. ****** is one of the hottest and most in demand destinations and there is little we can do about the crowds...This is the same in **************.******* and much o* ******* Thanks and best wishes...NAWAS Travel
  • Review fromMolly H

    Date: 08/12/2024

    5 stars
    We had a fantastic time in ****** *** ****** on our recent trip with NAWAS. This was our second time traveling with this company (we went to ******* ***** *** ****** in 1995) and we were not disappointed! It was very organized and hotels and meals were excellent. It was our first time on a cruise ship, too, and we loved it! Our guide in ****** was a wonderful lady named ********* She was pleasant, professional, knowledgeable and caring…I would give her an A+ rating (unless there is a higher grade I could give). I couldn’t be happier with our experience. Thank you, NAWAS!

    Nawas International Travel Service, Inc.

    Date: 08/13/2024

    Thank you so much for your wonderful 5 Star review. We hope you will travel with us again in the near future. Have a great summer...
  • Review fromDIANE P

    Date: 07/26/2024

    5 stars
    The 11 day trip to ******* that was put together by NAWAS Travel was flawless. Even a last day worldwide computer glitch that delayed our return flight was handled well and we returned home safely.
    Our tour escort met us at the Berlin airport upon arrival and guided us through our entire visit until parting from us to board our return flight home from ******* She was witty, informative and full of tips to enjoy our tours and our free time.
    Our bus driver for 8 days was very skillful and always prompt to pick us up at the appointed place after we toured a sight.
    Food and lodging arrangements were quite acceptable and enjoyable. Each day a local tour guide met us and gave us a walking tour of important sights. They were each energetic, communicated in English and gave us wonderful experiences in each of the towns we visited.
    I would gladly go on another trip with NAWAS Travel if the opportunity arises.

    Nawas International Travel Service, Inc.

    Date: 07/29/2024

    Dear ** *********.Thank you for your wonderful critique of the tour. We are grateful for the 5 stars....All of us at NAWAS appreciate this and we are glad to know you had a wonderful trip. NAWAS Travel
  • Review fromJodine K

    Date: 07/24/2024

    5 stars
    We had an awesome tour guy and very skilled bus driver! Thankyou!

    Nawas International Travel Service, Inc.

    Date: 07/25/2024

    Dear ** *********..We are glad to know that you had a great trip to ******* *** ******** with NAWAS and Rev. Mohr. Most of all it is good to know that you were very happy with the guide and the driver. Thanks for letting us know and for the 5 STAR RATING....best to you...George K*****/NAWAS Travel
  • Review fromAndrea P

    Date: 07/11/2024

    5 stars
    Great company I have been on 2 pilgrimages with namws so far. Thank you for everything

    Nawas International Travel Service, Inc.

    Date: 07/12/2024

    Dear ** *******..thank you so much for your great review. We hope to serve you again very soon and with best wishes...NAWAS TRAVEL
  • Review fromMargaret E

    Date: 07/11/2024

    4 stars
    I just returned from my third trip with NAWAS. I will say that the host and the guide make all the difference. After my first trip in 2022 to Germany, I wasn't impressed, but I went on a second trip - this time to Israel in February 2023. That trip was great and our guide Johnny was absolutely wonderful. On the Israel trip we had a different host, too and that made a difference as well. On that trip, my only complaint would be that the lunches were predetermined and pretty expensive.
    In June 2024 I went with NAWAS to Greece and Turkey. This time the host was the same and our main guide was Emily. Emily did a very nice job. The rooms were great - Actually a Marriott 3 of the nights. Food was very good. The tour and the cruise were as described in the brochure. The bus was comfortable and airconditioned. Our rest stops were timely and at very nice locations. My only complaint would be related to certain group members who insisted on being late at nearly every opportunity. There's always one!! Nothing that NAWAS could control. Overall, I would travel again with NAWAS.

    Nawas International Travel Service, Inc.

    Date: 07/12/2024

    Dear ** *********.thank you so much for your great review. We are glad to know that you had a great trip and we hope you will travel with us again and again.
    NAWAS TRAVEL
  • Review fromElizabeth B

    Date: 07/11/2024

    5 stars
    Excellent travel agency to travel with. Well organized, accomodating and very communicative from beginning of the decision to take the trips with their company.

    Nawas International Travel Service, Inc.

    Date: 07/12/2024

    Dear ** ****** thank you for your kind comments and we are glad to know that you were very happy with our services. We hope you will travel with us again and many thanks..
    NAWAS TRAVEL

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.