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Business Profile

Online Retailer

VIB-07

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for VIB-07's headquarters and its corporate-owned locations. To view all corporate locations, see

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VIB-07 has 2 locations, listed below.

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    • VIB-07

      47 Bell St Glastonbury, CT 06033-1718

    • VIB-07

      36 Russ St Fl 3 # 936 Hartford, CT 06106-1520

    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered back in late September, got email it would be shipped out oct 5th, it wasn't. Got another email it was delayed and would be upgraded & shipped out nov 5th. I asked for tracking number they said they didn't do tracking numbers at the time. They clearly lied because I got a tracking number through fedex but they delievered it to some address over 2 hours away from me. I emailed again and they said "well it says it was delievered". So I emailed again with the screen shot of my order at check out with the right address. I explained that I called fed ex and they said that it was an issue on vib07's end because the address they provided didn't match the one sent it. I emailed them again and they admitted fault but wouldn't offer to refund or exchange product, just that they were "looking into it" and "will let you know when we have an update" I still have yet to hear anything and it's been almost 2 weeks.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Vib plate for 199.00
      I asked the company to cancel my order, no response.
      Then I received a tracking number for the product, it eventually said delivered, but I never recieved my product.
      I emailed the company, actually got a response saying they would look into it
      Now today I'm getting another charge of 39.99, still no product, did not approve of this new charge.
      I talked with my bank and they said I signed up for a monthly subscription of some sort, no where on my purchase did it say it was a subscription so that was false. But the company is now charging me monthly, and I still never recieved a product.

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their trade name VIB07 has been ghosting me since the first day of issue. I ordered Oct. 11. I did everything correctly on my side. I have contacted them and the shipping carrier. The shipping carrier said it is VIB07 fault for labeling the tag wrong. I have sent many emails to VIB07 trying to resolve this matter. I'm looking for a full refund at $199.

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fraud and does not actually mail anything to you. They continually make you think the ***** shipment is true but your product got delivered to the wrong address. With further inspection on the photo, the product isn't even correct. After researching there is hundreds of others in the same situation with the same issue of the "product" being delivered to the wrong address. This company somehow is using ***** to make it look legit.

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 26th, 2024 I ordered a Vibration Plate from this company with EXPRESS shipping. My order didn't ship until November 17th and then said it was delivered on November 20th. It was delivered to the wrong address (not by the mail carrier) because the company shipped it to a completely different address. This was confirmed by *****. The company is continuing to tell me they are working to resolve the issue by getting the package back... but they keep leading me on. I have requested a new package to be sent or to be sent a refund but apparently those aren't viable options for them. I'm frustrated and feel like they are scamming me, especially after reading the other complaints here.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as previous complains, I was told that they have backorders and that i need to wait. I was patiently waiting for over a month, then they finally provided the tracking number which would be trackable but wouldn't show the end information (name, address).
      At the day of the delivery, I received an email that my package was delivered. Which off course, was not! The photo of the delivery shows a completely different building with no number of it.
      In my case it was an easy verification with the FedEx, because an agent was able to verify that the tracking number belongs to a completely different person and a different address.
      I immediately filed fraud with my CC.
      Beware!!!!

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was delivered to the wrong place and I cannot get in touch with customer service.. They only have an email ***************. This is totally unacceptable I want my package.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product received updates with the shipping confirmations and delivery confirmation and even a picture of a fake porch with a delivery that didn’t even match the box size… They refuse to respond to messages at this point and I want my money back

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my order. I order it on October 6. They it was shipped out on the 12th. The tracking number was for a different address. I have sent 3 emails but no response

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this business on September 29th. I started reaching out to them about my order after not receiving it on October 6th. They were supposedly having major delays, which I understood because the product had become super popular. After weeks of going back and forth with updates, I finally received a tracking number and tracked my package only to see it was delivered to someone in ** ***** **. I am in ******** **. I emailed them about this and requested a refund at that point. They emailed me back and in the email they confirmed that I had the correct tracking information for my order and they confirmed my shipping address. That was it. Nothing else was stated. So I emailed them again asking for an update on my refund and now they have gone radio silent. This is the worst experience I have ever had with a retailer and now I am out of $200 for a product I never even got to try. I'm not even sure I can dispute the charges with my bank at this point because I did a pay in 4 plan. I just advise that NO ONE shop with this place ever again.

    VIB-07 is NOT a BBB Accredited Business.

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