Business Profile

Insurance Companies

The Hartford Financial Services Group, Inc.

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Complaints

This profile includes complaints for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

742 total complaints in the last 3 years.
249 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hartford Insurance is not paying my Short Term Disability Benefits for the full 4 Weeks. I will be out for Surgery and Recovery for 4 weeks. Hartford insurance is only paying for 9 days of benefits. The company uses misleading and deceptive business practices on policy holders when submitting a claim. I had documentation from doctor sent to Hartford Insurance stating 4 weeks of recovery time.
Customer Answer
Date: 11/04/2024
Please close this complaint, ********, due to it has been resolved by the business.

Thank You,

****** *******
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unbeknownst to me, Hartford inserted the name of an individual into my policy that is completely unfamiliar to me. I do not know, nor have I ever authorized any change or inclusion of anyone into my policy as I am the "Sole" driver of my vehicle. Absolutely no one other than myself has any access to my vehicle. The monthly exorbitant insurance payment is on "Auto-Pay" in order to avoid any problems/lapse with my policy. Therefore, it stands to reason that unless I have requested a change to the policy (written or expressed), or have been in an accident, it is unreasonable for me to assume my policy has been altered or cancelled by The Hartford. However, this is exactly what has happened. Hartford cancelled my policy and further damaged my credit rating and continue to cause my insurance rates to skyrocket ($700 per month for a 2006 vehicle which is more than full coverage on a brand-new vehicle).

I'm a retired social worker on a fixed income who continues to be victimized by big corporations. Even when big corporation has erred, they refuse to acknowledge or take responsibility for their actions and damages caused. This in an injustice, abuse of power and a dismal business practice.
Business Response
Date: 08/12/2024
****** *** ****

******* *********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** *****         ******* *****
        *** **** *******     ********

This letter will respond to your August 1, 2024 letter on
behalf of Ms. *****.

We have reached out to this customer to work directly to
address her concerns.

Thank you for the opportunity to be of assistance. If you have any other questions, I may be
reached directly, toll free, at ###-###-####, extension *******.

Sincerely,

Kishala
B**********

Kishala B**********
Consumer Affairs Advocate
Hartford Underwriters Insurance Company
*** ******** ****** *********
********* ** *****

Customer Answer
Date: 08/15/2024
The question I have asked repeatedly and am continually told by Hartford that "it is not a concern" when in fact it is a major concern because Hartford's actions caused the cancellation to my policy, damage to my credit score and financial hardship. The question I have asked numerous times is why this ****** ***** was associated with my policy, Hartford's only response is "he shares the same address". I live in a housing complex where THOUSANDS of tenants reside and SHARE the same address. Therefore, Hartford's explanation of "we share the same address" makes absolutely no sense and Hartford's practice continues to cause irreversible damage and is extremely irresponsible.
Business Response
Date: 08/19/2024
****** *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

***          ******** *****              ******* *****
                *** **** *******            ********

**** ******* **********

Thank you for your August 15, 2024 follow up letter on behalf of
Ms. ***** regarding her Automobile Insurance Policy.

I have spoken with her regarding the additional concerns she
shared.

If you have any additional questions, you may reach me at
###-###-####, extension *******.

Sincerely,

Kishala
B**********

Kishala B**********, Consumer Affairs Advocate
Hartford Underwriters Insurance Company
*** ******** ****** *********
********* ** *****
Initial Complaint
Date:07/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I decided to change from ***** auto insurance to **** The Hartford as their online advertising claims a $500+ benefit for doing so. That same online advertisement continues to this day. In Feb 2024 I signed with the Hartford to begin auto coverage beginning March 1st 2024 in the amount of $790 for one year. I was billed for 6 months in the amount of $395 which I paid. I received from The Hartford a new bill which I assume is for the next 6 months for the amount of $449. There was no warning or explanation which I now understand is The Hartfords tactic to instigate a bait and switch fraud and remain insulated from legal action due in part to their attorney base and improperly trained customer service representatives.
Business Response
Date: 07/22/2024
**** *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

***      ******** *****                                ****** *****
            ****** ******** ****** *****              ********

**** ******* **********

I
am writing in response to your July 15, 2024 letter on behalf of Mr.
*****. We have reached out to him directly
to address his concerns.

Thank
you for bringing this matter to our attention.
Please reach out to me if you have any additional questions. I can be reached by phone at ###-###-####,
extension *******, or by mail at the address below, or by email at ************************************

Sincerely,

Kishala B**********

Kishala
B**********
Consumer
Affairs Advocate
Hartford
Insurance Company of the Southeast

The
Hartford
*** ******** ****** *********
********* ** *****
Initial Complaint
Date:07/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to complain about the Hartford insurance. I am currently with them I have renters plus car insurance. I am 68 years old have no accidents or tickets on my record I have a clean driving record yet this company is charging me $191 a month was $219 until I added more deductions to my policy for my 2019 Chevy Impala that I and currently financing it's a used vehicle that I got at 140,000 miles and is 5 years old this car is not worth no $191 month for full coverage and that's for the minimum of everything I don't even have rental car or new car replacement heck I don't even have full glass coverage it's the freaking minimum and I'm being charged $191 a month!!! I have family and friends who play less then I do for their 2019 2020 vehicles and they have rental car and new car plus towing and glass they pay $120 a month for their insurance. and they cant use Hart Ford like me cause they aren't ofld enough yet. This insurance company is supposed to save seniors like me money I should be paying what their paying or less lol. I don't understand why I a 68 year old woman has to pay so much when my record is clean have not had any claims with you either ? The car is 5 years old has 160,000 miles on it and the coverage I have is the bare bones minimum? I would like to have someone explain to me why other than we are charging you for other people who can't drive good lol don't punish me and make me pay more cause of other people who can't drive that's not right. I want my insurance lowered down I feel like your scamming me and I'll know if after this policy is up if my insurance goes up even though I'm a clean driver.
Business Response
Date: 07/09/2024
Thank you for bringing this matter to our attention. I contacted Debra Allemani and her son directly to address their concerns regarding the policy billing.
Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, **** *******, called Hartford to get car insurance for my granddaughter. I talked to an agent, she asked for policy number which is # ***********. I gave her my granddaughter's information. When she finished I told her I would call her back for the okay. I started to get her name again and the phone dropped the call. I proceed to call granddaughter to see if she could the amount of $400 month. She said okay. I called right back, I talked to another agent when I called back, she asked for my policy number and had to give her the same information. She asked me did she stay with me. I told her no. Then she said I couldn't put her on my insurance. I told her, the other agent said I could. She told me no. On the 29th of May $483 dollars were taken from my checking agent. I called ,talked to a Supervisor, explained my situation and he stated he would get back with me. He called almost three wks later and left a message I didn't understand. My granddaughter got insurance with other grand mom the same day the agent told me I couldn't do it if she don't live with me. I talked to several Supervisors, they all told me they will call me back. The last call was on June the 15 to a Supervisor and the call dropped. I would like my money returned to me I don't have insurance from them. They can't choose for me were my money go. I have missed paying my bills because of them, interfered with my credit score.
Customer Answer
Date: 06/27/2024
I just setup my phone again, because it was hacked and all my information was wiped out. I just saw the date the money was taken , on May 28, 2024. Evidently it was taken right away and I informed her to wait until I called back. I didn't get to talk to her, so she should have called me back. After the other agent told me I definitely couldn't put my granddaughter on my insurance I thought it was done.
Business Response
Date: 07/01/2024
Thank you for notifying us of **** *******'s concerns. We are currently working with Ms. ******* directly to address their concerns regarding her billing.
Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against The Hartford Insurance Company regarding a serious issue I encountered with their service.

I submitted online request, 2/26/2024 to The Hartford and received an auto quote of $1318 for a six-month policy for an auto and home insurance bundle. On June 19, 2024, I contacted The Hartford and spoke with one of their licensed representatives to proceed with purchasing the policies. During this conversation, the representative recalculated the quote and informed me that the price would actually be $1097 for the six-month period.

I provided all the necessary information requested by the representative. Subsequently, I was directed to an automated system to complete the payment process. However, after completing the payment, the charge reflected was $1318, not the $1097 that was quoted to me over the phone.

The next day June 20, 2024, I contacted The Hartford's customer service to resolve this discrepancy. To my dismay, they were unable to locate the quoted price of $1097 and instead provided a new quote of $1297.24. Three different prices in a 24 hour period. This inconsistency in pricing and the inability to honor the quoted price has caused me significant frustration and inconvenience.
I request an immediate adjustment of the payment to reflect the quoted price of $1097 and a refund of the difference, totaling $200.
I believe The Hartford should take necessary steps to ensure that their representatives and systems deliver accurate and consistent information to avoid similar issues in the future.
Business Response
Date: 07/01/2024
**** ** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** **** ****** *******
****** ******** ****** ***** ********

**** ******* **********

I
am writing in response to your June 20, 2024 letter on behalf of Mr.
*******. We have reached out to Mr.
******* directly to address his concerns.

Thank
you for bringing this matter to our attention.
Please reach out to me if you have any additional questions. I can be reached by phone at ###-###-####,
extension *******, or by mail at the address below.

Sincerely,

Kishala B**********

Kishala
B**********, Consumer Affairs Advocate
Redpoint
County Mutual Insurance Company

The
Hartford
*** ******** ****** *********
********* ** *****
Initial Complaint
Date:06/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4, 2024 I switched my insurance carrier to The Hartford aka ****. Got both auto and home insurance. Thus complaint is solely about the auto insurance policy.
On March 4, 2024 I paid $450 which was to cover the next six months.
On the phone with salesperson at The Hartford on March 4,2024 we discussed the **** insurance indepth. I have Medicare and am entitled to be exempt from this portion of the policy. Before we hung up , I asked her again if we were OK with the ****, she said yes. I asked do you need anything else from me, she said no.
About a week later I got a bill saying I owed $142....I called the Hartford asking what this was all about, and was told they put **** back on bc they didn't have my medicare card.I relayed to her the above that the woman had said we were all set with ****. Also while on the phone with her sent a copy of my Medicare card. She put **** back on. Yet I still owed $51.00. She said she was going to email another depth and have this $51 taken off. She said she would call me in three days. 10 days pass and I called Hartford asking why she didn't call. This lady told me it takes longer than three days and that she would take over the case and she would call me in three days. About 10 days later I again called the Hartford asking why she didn't call me back. This woman said she was taking over the case and would call me back in three days. About 10 days later I recieved a cancelation notice from Hartford over the $51. I again called the Hartford trying to explain all this. She put me on hold for 24 minutes, came back on and told me I needed to pay the $51 and she would call me in three days to refund the money. She never called.
Today I go on the Hartford site and it now says I owe $12 and I will owe $192 next month.
I have tried all day to get through to them and have been unable.
I want my $51 paid back to me and this $192 and $12 taken off as I don't owe them anything.
Business Response
Date: 06/27/2024
**** *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** *******
****** ******** ****** ***** ********

**** ******* **********

I
am writing in response to your June 20, 2024 letter on behalf of Ms. *******. We have reached out to Ms. ******* directly
to address her concerns.

Thank
you for bringing this matter to our attention.
Please reach out to me if you have additional questions. I can be reached by phone at ###-###-####,
extension ******* or by mail at the address below.

Sincerely,

Kishala B**********

Kishala
B**********
Consumer
Affairs Advocate
Hartford
Insurance Company of the Southeast

The
Hartford
*** ******** ****** *********
********* ** *****
Customer Answer
Date: 06/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:06/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My new homeowner's insurance policy has doubled. I tried calling the company and an automated message said I have calling after hours, which I am not.
Business Response
Date: 06/27/2024
**** *** ****

******* *********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** **** *******
*** **** ******* ********

**** *** **********

Thank
you for your June 19, 2024 letter on behalf of Mr. *******.

We
are currently working with this customer to address the concerns he shared
regarding his home policy.

We
appreciate you reaching out to us in an effort to assist Mr. *******. If you have any other questions, I may be
reached directly, toll free, at ###-###-####, extension *******.

Sincerely,

Kishala B**********

Kishala
B**********
Consumer
Affairs Advocate
******** *** ******** ********* ******* ** ********
*** ******** ****** *********
********* ** *****
Initial Complaint
Date:06/10/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the Hartford through my employer *** *** *** ***. I pay the premiums on the ***. I have 2 physicians recommending that I am out of work for 8 weeks or longer due to bulging disc in my back putting pressure on my sciatic nerve. I am an Occupational therapist and my job requires a lot of lifting. My doctors made note that I can’t lift over 5 pounds at this time. I had a recent surgery to try and help improve the pain. The Hartford paid my first 2 weeks and cut me off before I had even had my surgery. I filed for an extension and have provided them with all necessary paperwork they have requested. Every time I call them I get sent to a voicemail and no return calls. I paid for this insurance coverage and now they are failing to provide what I paid for!
Customer Answer
Date: 06/10/2024
I was contacted by the Hartford company today June 10th and they have resolved my issues. Thank you so much!
Melissa Charles
Initial Complaint
Date:06/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Hartford financial services group provided me with auto insurance. I agreed to cover two cars full coverage at a rate $265.88 per month. I called them to request a quote to add my daughter to one of the cars. At that time they began charging me $726.97 per month. I was not aware of the new charge until the bill arrived.

Once I received the bill for almost $500 more every month, I called the hartford and asked them what was going on. They added my daughter without my authorization and just began charging me the additional $500. I informed the representative at that time that my daughter was not driving any car yet and that I would find another insurance provider. I stated at that time if they would not restore my account to be billed the original agreed upon charge, then I would need to cancel. The cancellation was never processed and my account was never corrected. Instead the Hartford sent me another bill and when I did not pay, I was sent to collections. Now I am being harassed by a collector. I have contacted both the Hartord and the collection company, but the Hartford has stated to me that they are permitted to increase my charges to anything they want and it is my responsibility to pay. This is completely unacceptable to me as a consumer. This is an insurance company trying to bully me as a consumer into paying for something that I never agreed to or requested.
Customer Answer
Date: 06/06/2024
A representative from The Hartford just called me again today 6-6 at approx 1pm MST. The person on the phone wanted to argue about if I had other coverage and that they had a right to increase my rate by $500 without notification and add a driver to my policy against my will.

I would like them to cease all activity and be held accountable for they reprehensible actions.
Business Response
Date: 06/10/2024
**** *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ****** ********
****** ******** ****** ***** ********

**** ******* **********

I
am writing in response to your June 4, 2024 letter on behalf of Mr.
********. We have reached out to Mr.
******** directly to address his concerns.

Thank
you for bringing this matter to our attention.
Please reach out to me if you have any additional questions. I can be reached by phone at ###-###-####,
extension *******, by mail at the address below, or by email at ************************************.

Sincerely,

Kishala
B**********
Consumer
Affairs Advocate
**** **** **** ********* *******

The
Hartford
*** ******** ****** *********
********* ** *****

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