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Business Profile

Insurance Companies

The Hartford Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hartford Financial Services Group, Inc. has 82 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 261 Customer Reviews

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    Review Details

    • Harry S

      Date: 01/19/2024

      Warning - The Hartford cancels auto insurance policies for non-payment. No surprise here, but consider the circumstances. This insurance company prides itself on catering to the elder community and partners with AARP. As a result of their seemingly company policy, if a customer misses their 6-month premium payment, their policy is cancelled WITHOUT NOTICE. In my case, I thought I set my premium to be automatically drawn from my VISA account. I received a single premium notice to my email in November for a January 11 payment. One week after the anniversary, I noticed that the payment was not made by VISA and my policy was cancelled WITHOUT NOTICE. No warning email - I was driving around without insurance for a week.. Had I been in an accident during that time I might have become financially destitute. My opinion is that The Hartford treats all of its customers - young or old - with the same insensitivity. Just to rub salt in the wound, my7 day past due policy was not able to be restored, late penalty or not.

    • Carmen A

      Date: 01/18/2024

      I should've checked the reviews, They get 0 stars!!!
      Never in the 38 years I've been driving in any state that requires you to have insurance, have I gotten in my vehicle and not been secure in the fact that I'm insured. I'm highly disappointed in Hartford for how it has handled my policy. I enroll, I pay, and I request auto-pay. Initially, we had issues when I set up the account, the payment was not taken, I received a letter, I called and we discussed what may have happened. I made the payment, requested they get us on auto-pay. Why auto-pay? Because, I like the security in knowing that we can put my funds into an expense account for all our bills and the assurance that payment will be made. I never thought that payments to any of our expenses were not being made, because I never got an email or phone call to such. Not one phone call or email from Hartford for an entire year that payment was not received on our policy. I find out via a letter that came from the NC Division of Motor Vehicles, stating that they were informed, not the insured, seriously, that our policy ended on 11\9\23. What type of business is this? And, I'm trying really hard to be polite and professional right now, because I literally cussed at the agent when I spoke with him regarding this matter. I thank God I'm not a reckless driver, that none of the aforementioned things happened. There was no regard for us as customers to even contact us to say, "sir, ma'am, our records show Hartford has not received your payment. Is there an issue we need to be aware of?" That's customer service. I checked my emails yesterday, and all year I received nothing but advertisement emails. And, I happened upon an email, just one, indicating our insurance was expiring. That's on me, I'm bad with emails and my inbox is cluttered so I admit I miss emails. What a disgrace of a business!

    • Andrea K

      Date: 01/16/2024

      The competency of employees is extremely poor. I received a new quote for condo ins. and paid for it with a credit card over the phone. One policy should have been cancelled while the new (paid for policy) should have been put into place on the specified date. Instead they cancelled the new policy. I figured this out after another email came in to renew the policy that should have been cancelled. I called again to get a new policy in place and cancel the old one, an hour later the cancellation associate can not find my new policy that I again paid for with a credit card over the phone. This was all done on the same call. The price is great, the service or training is lacking! I am still on hold with them as I write this review. No solution has materialized after being on the call for 1 hour and 20 minutes and continuing. If your time is worth more that your money, I suggest using another company.

    • Jeff C

      Date: 01/12/2024

      Have had Hartford for about five years now. Wife passed and removed her as a driver and my bill went up a few dollars. Said because I no longer have the multi-driver discount. What? More drivers equals more risk. Anyway, added my oldest son to my auto policy when he received his license at 18 a year later and it doubled. Expected this for a young driver and since I had called and asked them when will he need to be added and they told me when he gets his license. Since 16, he was on a permit. First a learners permit then a POP (provisional operators permit). I have another son who just turned 17 on the 6th of January and is on his POP and they want to add him which is doubling what we pay now. I've spoken to Hartford about this and they say he has a "graduated license". No! He has a permit! Look at the verbiage! And I have never heard of a "graduated license"! Hartford can't explain why they didn't add my oldest when he turned 17 and was on a POP because he was on a permit! Just being greedy and wanting more money but I will be taking my business elsewhere.., auto and home! Do not recommend AARP/Hartford to anyone! I have not renewed my AARP for over a year now and definitely won't be!
      I also would give zero stars but have to give them the 1 star pity!

    • Courtney V

      Date: 01/11/2024

      I would give no stars if I could. A driver under their policy hit my car resulting in it being totaled. Police report states their driver was at fault. It’s been 3 weeks and they have refused to claim liability and I have had NO progress on this claim. They made me pay out of pocket for a tow to the storage yard and the storage fees as well as the tow to the collision center (about $600 total, which I still have not been reimbursed for). The adjuster assigned to the claim never answers her phone or emails and is dodging my insurance company.

    • Bill B

      Date: 01/09/2024

      Delay Delay Delay Delay. Not call back. Then call back with wrong information. Then call back with unrelated information. Then say they will cover. Then say they wont. Then say they will. They say they wont. Then dont. Then said a check for an amount that is insultingly low and make no sense. The worst.

    • Na K

      Date: 01/09/2024

      Just wanted to let you know this.. and also when I emailed them(the below) it came back.. I will be telling everyone who referred them get out…
      I was reported today you pulled a credit report on me- Without my authority to do a hard credit report is unethical and believe illegal ….and it’s your lose This insurance would have been under my husband to begin with due to the fact I’m disability… you will be receiving bad reports from me to AARP and also to my bank that had referred you… you are the reason there is issues and inhuman judgment
      Disappointed consumer.

    • Yvette W

      Date: 01/05/2024

      I have been out of work since June 5, 2023 due to a chronic illness. Throughout the 6 months I was on short term disability with Sedgwick, I found their processes were very easy to follow. The Sedgwick representatives were always kind and resourseful whenever I had questions and concerns. There was only one instance of my paycheck being short and the case manager expedited the remaining amount to be deposited in my account within 48hrs. I transitioned to The Hartford on Dec 5, 2023. Their processes have been difficult to follow and inconsistent on their part. Each time the required documentation has been submitted, additional documentation has been requested. My physicians have constantly complained about getting multiple requests from The Hartford for the same documentation. Each time documentation is requested from my providers I am required to pay a $50 fee. I have paid $200 so far and I have only been with The Hartford for 1 month. The assigned case manager has consistently been out of office, I have rarely ever had the opportunity to speak directly with her. The other case managers lack any care or concern and never have any useful answers to my questions and concerns. Based on my experience, which has been horrible so far, it is my opinion that The Hartford basically forces you to return to work so they will not have to pay the claims. They deserve zero stars, but that is not an option.

    • Jennifer L

      Date: 01/05/2024

      They deserve ZERO stars. Multiple flagrant violations of ERISA without any repercussions. Excessively poor customer service - inability to follow through timely. Typos and disinformation abound without acknowledgement of any inaccuracies or mistakes. Absolutely incompetent employees compounded by totally ignorant leadership. Documentation sent does not require proofreading or spellcheck. They don't even care when they spell their own employer's name wrong (Harford vs Hartford) and they REFUSE to admit to the misspelling!!!
      Devious intent to confuse claimants by failure to use common English (heavy reliance on company jargon) terminology or define unknown acronyms. I had to hire an attorney just to get copies of my policy!!! Finally received after more than 6 months of written and verbal requests. Still waiting since June 2023 for accurate calculations of reimbursement requirements.
      Added bonus - they maliciously outsource a third party (******) to seek Social Security Disability benefits without disclosing the claimant's responsibility to pay for these unnecessary services until AFTER the service concludes - misleads disabled to believe these services are inclusive to their disability insurance polices.

    • Susan T

      Date: 01/02/2024

      Since 2000 I’ve had insurance for my car and 2002 for my home with The Hartford. I paid yearly or every six months and never missed a payment or was late. Between the two I filed three minor claims.
      This fall I never received a bill for the second half of my home insurance due in November and had forgotten about it. In December I received a letter saying they canceled my home insurance. I would have paid it when I called but they said it was canceled.
      This seems unreasonable and a bit extreme. Or is it the normal practice of insurance companies?

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