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Business Profile

Insurance Companies

Travelers Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Travelers Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Travelers Companies, Inc. has 123 locations, listed below.

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    Customer Complaints Summary

    • 880 total complaints in the last 3 years.
    • 276 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a travelers condo insurance policy that started 3/18/24 through a broker called the **** *****. the **** ***** was unhelpful and unresponsive when i had questions about my 3/18/25 policy renewal, so i called travelers directly to get the policy rewritten through travelers instead of the **** *****. i spoke at length with a travelers rep on 2/21/25 who said he'd get this done, but he didn't and then i had to call back, re-explain the whole situation, and work with another rep - gary r*** - who kindly got the policy rewritten. it was a whole bunch of extra work for me, and now my travelers account online shows two policies - the one i paid for directly through travelers (document attached in case you need the details) and the renewal policy through the **** ***** which i have not paid for and do not want. i'm reaching out for help in getting the **** ***** policy removed from my online account to avoid confusion. considering what a long and drawn out process this has been, i no longer want to go back and forth with travelers about this over the phone as its too time consuming and i have a full time job. thanks.

      Business Response

      Date: 03/27/2025

      Hello,

      Travelers provided a detailed response directly to the consumer on 3/27/25.

      Thank you.

      Customer Answer

      Date: 03/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ****

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It took Travalers 17 days after a non at fault vehicle collision to approve a rental car. On 02/09/2025 we filled a claim with travelers and called daily but unfortunately no or little response. On 2/24, Natalie reached out to inform us that a tow truck will be dispatched to pick up our vehicle for repairs and a rental car will be approved the next day. Fast forward to 02/27 when we got multiple voicemails from ******* ********* to bring in the vehicle and that there is no such arrangement with the insurance company , they called back again the next day which pressed us into calling a friend and have the vehicle towed ( voicemails to Natalie went unanswered).
      The 3rd of March was when Christopher ***** got in touch to inform us that the vehicle was totaled and we been going back and forth since. We sent multiple emails to justify what we were asking for.
      Fast forward to 03/14, we got a voicemail from John ( didn’t leave a last name) who is ending the rental on the 19th (without agreeing to a settlement ) and strong arming us into take it or leave it offer.

      The luck of communication was very disappointing, it was embarrassing to call our friends and ask for a ride to a grocery store. There were a couple of nights where we had to order ******** because we run out of groceries.
      Considering we come out of pocket with extra expenses and having to tow the vehicle ourselves, it’s only fair to get the market value of the vehicle ($10350.79). We ask either that or get an independent appraisal.
      Strong arming us into take it or leave it offer and threatening to end the rental in 3 days without a solution shouldn’t be their answer after leaving us high and dry 17 days without a vehicle.

      Business Response

      Date: 03/21/2025

      Good Morning,

      The complainant has been responded to directly via email.

      Thanks

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Travelers and its phone line agents have given me the worst experience over the last 3 months. I initially wanted a policy that was going to be billed through payroll deduction from my job. After setting everything up, my policy was “rewritten” and the payroll deduction was taken out. Well, after not being billed I was then told to pay for 2 months of services for a past due payment. Okay, I understood they made a mistake and made the payment. I then called them to make sure for month 3 that they withdraw through payroll deduction. Fine, they fixed it and I finally was billed through payroll deduction because policy was rewritten a third time and finally done right. HOWEVER, I am now being told I owe money for a previously suspended policy. Why? You all made this mistake in the first place. And now you want me to pay for a policy you all canceled? This first time experience with travelers is the worst I’ve dealt with through an insurance company. After my policy ends, I will be re-evaluating my decision to do business with you all.

      Business Response

      Date: 03/24/2025

      Hello, Travelers has provided a detailed response directly to the consumer on 3/24. Thank you 

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They lied to ** ********** ** ********* a bout paying me my money the deciding to steal my money
      And refuses to pay me for all my damages
      My claim number *******
      This company block my number and they block my email and refuses to pay me my money

      Customer Answer

      Date: 03/17/2025

      They refused to do the right thing 

      Business Response

      Date: 03/21/2025

      Hello,
      Travelers mailed a detailed response directly to the consumer on 3/20/2025.
      Thank you.

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Travelers hasn’t contacted me in a while regarding my my refund for my claim which is *******. In fact, if I didn’t call in then I wouldn’t have never gotten the case updated since the rep told me no one was working on it and it got transferred to him. This was disheartening. I need my deductible refunded and this claim completed. I shouldn't have to constantly be checking up on Travelers every week to get an update. The fact that they told me it wasn’t being worked on and they are sorry is sad. Please help me get this resolved.

      Business Response

      Date: 03/20/2025

      Travelers provided a detailed response directly to the consumer on 3/20/25

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They cancelled my entire policy without notification after sending me a demand letter to pay the entire policy’s cost for the whole year. After speaking to a customer service they said I was good as long as I was up to date on my payments. That’s a lie. They took another payment, kept most of the payment, and cancelled my policy.

      Business Response

      Date: 03/19/2025

      Good Morning,

      The complainant has been responded to directly via email on 03/19/2025

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They’re refusing to pay for every thing that happened during the accident. They’re saying the only thing they’ll pay for on the vehicle is the pointof impact not every damage from the accident on the vehicle.

      Business Response

      Date: 03/13/2025

      Good Morning,

      The complainant has been responded to directly via email on March 12th.

      Thanks

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Sept. 2024, travelers Ins./********* ***., increased my monthly bill to $219. I then called to cancel my policy. Traveler's/********* canceled my account, failed to verify my mailing address, and sent a bill to an address I have not lived in for over two years. Travelers/********* then sent me to collections for $219 without attempting to contact me via phone/email, which they have. I called to make a payment and they refused to help me after I called to make a payment. I didn't learn about a collection until I called to make a payment in Feb. 2025. I asked for my case to be reviewed by a supervisor, which they failed to do.

      Business Response

      Date: 03/06/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 3/5/2025.
      Thank you.

    • Initial Complaint

      Date:03/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2025 I contacted Travelers Insurance to cancel a renewal that was due on March 1, 2025. I received a written confirmation of the cancellation and verbal confirmation that I would not be charged. One March 4, 2025, Travelers deducted the amount of the renewal of $300.33 from my **** ** ******* account resulting in an overdraft and a overdraft fee fee from **** ** *******.

      Business Response

      Date: 03/12/2025

      Hello,

      Travelers provided a detailed response directly to the consumer on March 12, 2025. 

      Thank you.

      Business Response

      Date: 03/12/2025

      Hello,

      Travelers provided a detailed response directly to the consumer on March 12, 2025. 

      Thank you.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in to file a claim. I was assigned to adjuster Jennifer. I explained what happened and she immediately wanted to setup the inspection for the 26,27, or the 28th. I advised that I would get with my fiancé to do so. He called and said that she refused and stated that she needed documents first of pictures and receipts. I sent pictures because that is easy to get. I told her that I am still not in the location because there is no power. I would get the receipts as soon as possible. I tried calling her after a few days and left a message. I also sent a text and reached out to her supervisor Ashley. I never spoke to her only left a message. Jennifer called back and said that she was sick. Next she sent an email requesting a police report which I am working on. I advised I should have all documents by Friday if we could set up the inspection. She advised that she need all the paperwork before the inspection. I advised I understood, but she still has to come out and inspect. At this time I let her know that I will be escalating this. I also let her know that it seemed to me as if she was prolonging the inspection and hiding behind paperwork that she just informed me she needed yesterday. I called customer service to request a possible new adjuster because I don't think Jennifer will be able to do her job without being biased. I don't feel comfortable and don't want her on my property. I was transferred to Ebony that stated she was a Sr. adjuster and that I did not understand the process. Ebony continued to over talk me and would not let me get a word in so I requested her supervisor . I was told that she could not get me to her supervisor. She then proceeded to tell me that she had time today and she stated that she get off at 5pm and would hold the phone until then. She placed me on hold then came back and hung up in my face.

      Business Response

      Date: 03/04/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 3/3/2025.
      Thank you.

      Customer Answer

      Date: 03/04/2025



      Complaint: ********



      I am rejecting this response because: I did not receive a response from travelers. 



      Sincerely,



      ******* ********

      Business Response

      Date: 03/04/2025

      Hello,
      Travelers provided a detailed response directly to the consumer on 3/3/2025 via ****.
      Thank you.

    Travelers Companies, Inc. is NOT a BBB Accredited Business.

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