Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 698 Customer Reviews
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Review fromLisa M.
Date: 03/26/2025
5 starsLisa M.
Date: 03/26/2025
The gentlemen who assisted me with my mail printing problem was knowledgeable, professional. Even though I was having issues on my end going through the steps, he continued to be patience and understanding.
Quadient, Inc.
Date: 03/27/2025
Hi ***** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromJesus
Date: 03/25/2025
4 starsJesus
Date: 03/25/2025
Keep up the great job and the great service and I appreciate your continue support and cooperation.Quadient, Inc.
Date: 03/26/2025
Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service ManagerReview fromSarah L.
Date: 03/24/2025
5 starsSarah L.
Date: 03/24/2025
Kavonja was incredibly helpful and went SO far out of her way to take care of my business today. We had not received our ink that was supposed to be auto shopped, and Kavonja informed me that there was an unpaid invoice when it was supposed to ship so it had not been shipped yet. She helped reinstate the order and then set a reminder for two days later to reach out to me to ensure I had received an order confirmation (which I did). We received our ink not even a week later. It's been a long time since I have received customer service to the level that I can't wait to send a survey to their employer. I have managed teams for close to 20 years and I promise this is an employee you don't want to lose. She is phenomenal.Quadient, Inc.
Date: 03/25/2025
Hi ****** thank you so much for reaching out to share your experience with our Customer Service Representative Kavonja! I am very happy to hear that Kavonja provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Kavonja's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromDrew O.
Date: 03/24/2025
5 starsDrew O.
Date: 03/24/2025
WINDY JEWELL SCURLOCK is absolutely phenomenal. Very attentive and an absolute delight to speak to. I have the issue I called about in the past that have taken days to weeks to get corrected and she had it fixed and good to go within just a couple of hours. I still can't believe how fast she got it resolved. She called me right away to let me know it was all done. She's the best.Quadient, Inc.
Date: 03/25/2025
Hi ***** thank you for reaching out to share your experience with our Customer Service Lead Windy! I am very happy to hear that Windy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Windy's manager. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromLynn M.
Date: 03/21/2025
5 starsLynn M.
Date: 03/21/2025
The service was Awesome! Austin did an amazing job setting up quickly and training us.Quadient, Inc.
Date: 03/24/2025
Hi ***** thank you for reaching out to share your experience with our Service Technician Austin! I am very happy to hear that Austin provided a great experience during the install. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromAmy O.
Date: 03/21/2025
5 starsAmy O.
Date: 03/21/2025
Mike, the Quadient rep who took my call was very helpful. He was nice on the phone and resolved my issue.Quadient, Inc.
Date: 03/24/2025
Hi **** thank you for reaching out to share your experience with our Customer Service Representative Mike! I am very happy to hear that Mike provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromMary O.
Date: 03/21/2025
5 starsMary O.
Date: 03/21/2025
The Customer Service I receive from Quadient is amazing. They help me get connected to the right person who can help me solve the issue I had.
Thank you to your staff.Quadient, Inc.
Date: 03/24/2025
Hi ***** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview from[email protected]
Date: 03/20/2025
5 stars[email protected]
Date: 03/20/2025
Such an incredible, refreshing experience working with Ms. Christy and Ms. Sarah H. of Quadient!
They both answered every question I had, and provided me with exceptional and professional service with extreme kindness while explaining available options and plans which met our small company needs.
Nicely done, Quadient. Thank you.Quadient, Inc.
Date: 03/24/2025
Hi ******, thank you so much for reaching out to share your experience with our Sales Representatives Sarah and Kristi! I am very happy to hear that Sarah and Kristi provided a great experience. I will share this wonderful feedback with their supervisor. Your business is important to us. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromFelix Y
Date: 03/19/2025
1 starFelix Y
Date: 03/19/2025
I have been with Quadient (Neopost originally) for about a decade. The current postage meter has been decertified by the **** as of the end of 2024 and is no longer compliant. Therefore, it can no longer be used for postage. They will not replace the machine without a new contract, so I told them I wanted to return it (39 mos into a 48 contract). They now want to impose a "termination" fee for the remainder of the contract. Getting anyone from Quadient on the phone is an excessive wait, the person you get has to refer you to someone else, and they referral never calls you back. Basically, I would not recommend this company due to the fact that they have poor customer service, have no loyalty to their customers and, most importantly, will try to impose fees and penalties every chance they get. I have been the one expending all of the effort to get this resolved while Neopost is happy to continue to bill me for a machine that is not fulfilling their end of the contract!Quadient, Inc.
Date: 03/24/2025
Hello ****** your feedback is very important to us. I am sorry to hear of your experience while trying to cancel your contract. We will review your account and reach out to you to provide further assistance. We will work closely with you to ensure we address all of your concerns. – Kimberly A*** Customer Service ManagerReview fromB&G
Date: 03/18/2025
5 starsB&G
Date: 03/18/2025
Thank you for your help in this matter! Not knowing what I needed on my end, Gerard came through like a champ!! He guided me through everything and was very nice. Thank you again!!Quadient, Inc.
Date: 03/24/2025
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Gerard! I am very happy to hear that Gerard provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager
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