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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.54

    Average of 695 Customer Reviews

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    Review Details

    • Lesli T

      Date: 07/01/2025

      Lesli T

      Date: 07/01/2025

      READ THE FINE PRINT! We needed to return our postage machine due to cut backs and the machine was just not cost effective to keep any longer. Our annual lease was expensive and you have to pay for replacement ink cartridges which is also crazy expensive ($200 per cartridge) so we thought we would break our lease and return the machine. Turns out you cannot break their leases. Not without a hefty fee. They wanted us to pay $3700 to break our contract. They gave us no alternative but to buy out the lease. I have never come across any rental that did not have a termination clause. Shame on me for trusting the salesperson who did not thoroughly explain the lease terms and me for not reading the fine print. Lesson learned. Also, pay attention to the lease term on your contract. Our last lease was three years so I assumed I was renewing for the same. We got stuck with a 60 month term. Again, I put too much trust in my salesperson and did not read the fine print.

      Quadient, Inc.

      Date: 07/02/2025

      Hello Lesli, I am sorry to hear of your experience. Your lease contract does not reach maturity until August 14, 2029. The early termination quote is only applicable if you elect to terminate the non-cancelable agreement before your contract maturity date. Please contact our Accounts Receivable team at ***** ******** Option 4 or at [email protected] if you have any questions or if you need further assistance with your early termination quote. — Kimberly A*** Customer Service Manager

    • Angela T.

      Date: 06/27/2025

      Angela T.

      Date: 06/27/2025

      Excellent service! I appreciated her assistance and explanations of the late fee and finance charge. With the current mail service, I appreciated the reasonable response to my questions and request.

      Quadient, Inc.

      Date: 06/30/2025

      Hi ******* thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly Al** Customer Service Manager

    • Chris N.

      Date: 06/27/2025

      Chris N.

      Date: 06/27/2025

      Extremely pleasant experience. She was very patient and couldn't have asked for better customer service.

      Quadient, Inc.

      Date: 06/30/2025

      Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly Ali, Customer Service Manager

    • Lori

      Date: 06/27/2025

      Lori

      Date: 06/27/2025

      It was a pleasure to speak with Ofelia. She is friendly and very professional. She helped me fix the problem with the machine, in a kind, patient and efficient manner. Thank you for this opportunity to express how delightful it was to work with Ofelia.

      Quadient, Inc.

      Date: 06/30/2025

      Hi ****, thank you for reaching out to share your experience with our Customer Service Representative Ofelia! I am very happy to hear that Ofelia provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Ofelia's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A*** Customer Service Manager

    • Regina

      Date: 06/24/2025

      Regina

      Date: 06/24/2025

      Great customer service, answering all my questions and patient. Great company.

      Quadient, Inc.

      Date: 06/26/2025

      Hi ******* thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A*** Customer Service Manager

    • david

      Date: 06/20/2025

      david

      Date: 06/20/2025

      mike represented you exceptionally was patient with fact i didn't know my way around the computer and helped me figure out how to get a signature on a document and return it. it took a lot longer than it should have.

      Quadient, Inc.

      Date: 06/23/2025

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Mike! I am very happy to hear that Mike provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Mike's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager

    • Marlene B.

      Date: 06/19/2025

      Marlene B.

      Date: 06/19/2025

      Darcy was very helpful finding the correct account for termination and return of postage machine. Multiple addresses, delivery differences, were confusing. She also informed me of the process which I very much appreciated.

      Quadient, Inc.

      Date: 06/23/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Darcy! I am very happy to hear that Darcy provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager

    • KK R.

      Date: 06/17/2025

      KK R.

      Date: 06/17/2025

      Vula was very helpful, polite and personable. I am confident my request will be handled.

      Quadient, Inc.

      Date: 06/23/2025

      Hi **, thank you for reaching out to share your experience with our Customer Service Representative Vüla! I am very happy to hear that Vüla provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Vüla's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Cheryl B.

      Date: 06/17/2025

      Cheryl B.

      Date: 06/17/2025

      Flora was nice and was able to answer my question very quickly. I was satisfied with the conversation.

      Quadient, Inc.

      Date: 06/23/2025

      Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Flora! I am very happy to hear that Flora provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Kris P.

      Date: 06/10/2025

      Kris P.

      Date: 06/10/2025

      Desare was very good. She answered all of my questions and was very polite and professional.

      Quadient, Inc.

      Date: 06/11/2025

      Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Desare! I am very happy to hear that Desare provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

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