Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 700 Customer Reviews
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Review fromjoe
Date: 05/06/2024
1 starjoe
Date: 05/06/2024
non-existent customer service. Did not return call. Account login using information provided did not work. Machine has to be hooked to a wired connection to work. Can't find the postage size I need on the machine.
Quadient, Inc.
Date: 05/08/2024
Hello **** your feedback is very important to us. I am sorry to hear of your experience. I reviewed your account and noticed you were able to successfully login on 5/6/24. It looks like our Customer Service team reached out to you to provide the steps to process a postcard. A member of the management team will reach out to you directly to ensure everything has been resolved. – Kimberly A*** Customer Service ManagerReview fromLucinda
Date: 05/03/2024
5 starsLucinda
Date: 05/03/2024
I called Quadient four times in the last two months and no one was able to help me. Teresa did it! We have two accounts and she was able to help me distinguish which one is which and separated them so I was able to see both on line. She also got the names changed, waived a late fee and interest because I made a payment to the wrong account. She was GREAT!!!!Quadient, Inc.
Date: 05/06/2024
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am happy to hear Teresa provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Teresa's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromVicky E.
Date: 05/02/2024
5 starsVicky E.
Date: 05/02/2024
Excellent customer service. Felt valued and appreciated. All my questions were answered and resolved.Quadient, Inc.
Date: 05/03/2024
Hi ****** thank you for reaching out to share your experience with us! Your business is important to us. You are valued and appreciated. I am thrilled to hear our Customer Service team reflected this during your interaction. I am glad we were able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromCheryl T.
Date: 05/01/2024
5 starsCheryl T.
Date: 05/01/2024
Precious is absolutely the best. You are very lucky to have her on your team. She is not only super professional but also personable which is hard to find. She deserves praise and a reward for her excellent customer service skills! I look forward to every time when I call, she picks up the phone.Quadient, Inc.
Date: 05/03/2024
HI ******* thank you for reaching out to share your experience with our Customer Service Representative Precious! I am happy to hear Precious provided a great experience. I will share this wonderful feedback with Precious's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromValerie
Date: 04/30/2024
5 starsValerie
Date: 04/30/2024
Marcelo was very personable and knowledgeable when we needed assistance with our Quadient postage meter. His patience and understanding of the matter were very much appreciated. Thank you, Marcelo!Quadient, Inc.
Date: 05/01/2024
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Marcelo! I am happy to hear Marcelo provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromLisa P.
Date: 04/29/2024
5 starsLisa P.
Date: 04/29/2024
Anthony helped me with my problem in a timely mannerQuadient, Inc.
Date: 05/01/2024
Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Anthony! I am happy to hear Anthony was able to help resolve everything for you quickly. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromD.B.
Date: 04/25/2024
5 starsD.B.
Date: 04/25/2024
Ms. Lakeasha W****** saved the day for Quadient. While my organization has been with Quadient for over 10 years, we have been very disappointed in the last 12 months since signing a new 3 year lease. Customer service with our Loyalty Account Manager was HORRIBLE as soon as the ink dried. Our organization collected unexpected charges, and no one would help us or explain why we received those charges. We kept getting directed to the website. Everyone passed the buck that we were directed to. Finally connected with Ms.W****** after 8 months of asking for help and in less than 15 minutes our account was adjusted, corrected and now we are moving in the right direction with our new 3-year lease. If it had not been for Ms. Lakeasha W****** this company would have received 0 stars. She single handedly saved this account and my desire to work with Quadient moving forward. This individual is smart, kind, compassionate, caring and funny and most importantly has LISTENING SKILLS and RESOLUTION SKILLS. Thank you Ms. W*******Quadient, Inc.
Date: 05/01/2024
Hi ******* thank you for reaching out to share your experience with us! I am sorry to hear of your prior experience. We value your business and want to ensure all interactions with our Customer Service and Sales teams exceed your expectations. I am very happy that Lakeasha was able to help resolve everything for you. I will share this wonderful feedback with Lakeasha's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromDS
Date: 04/25/2024
5 starsDS
Date: 04/25/2024
We have had a really difficult time finding resolutions with Quadient, inc. We spoke to Lakeasha and she was THE BEST!! She may have saved our relationship with wanting to work with your company in the future! She found a resolution to our issue. And even though she no longer works with the customer service department went above and beyond to resolve everythig for us. She is a gem for the company!Quadient, Inc.
Date: 05/01/2024
Hi ******, thank you for reaching out to share your experience with us! I am sorry to hear of your prior experience. I am very happy that Lakeasha was able to help resolve everything for you. I will share this wonderful feedback with Lakeasha's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromVdelgado
Date: 04/25/2024
5 starsVdelgado
Date: 04/25/2024
Teresa was extremely kind and helpful, she understood my stress and took care of my issue right away. it has been one of the most pleasant costumer experiences in my life.Quadient, Inc.
Date: 05/01/2024
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am happy to hear Teresa provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Teresa's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromLISA B.
Date: 04/24/2024
4 starsLISA B.
Date: 04/24/2024
After posting my last review of our return issue with Quadient, they contacted me & were able to quickly and professionally correct the issue at hand. Our company has used NeoPost/Quadient for many years and will continue to do so for many more.Quadient, Inc.
Date: 04/24/2024
Hi ***** thank you for reaching out to share your experience with us! Your business is very important to us. Thank you for being a loyal Quadient customer. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager
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