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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 695 Customer Reviews

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    Review Details

    • Stephen L

      Date: 11/09/2023

      Stephen L

      Date: 11/09/2023

      Great Job fixed my machine in a timely fashion and also help with a 2nd machine.

      Quadient, Inc.

      Date: 11/14/2023

      Hi *******, thank you for reaching out to share your experience with us! We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Karen M.

      Date: 11/09/2023

      Karen M.

      Date: 11/09/2023

      Flora went above and beyond her duty to assist and help me with my dilemma. I really appreciated this because customer service has changed, and I am glad to see that someone has patience and was knowledgeable about my issue and helped me. Flora did her job and was pleasant will assisting me. Thanks Flora

      Quadient, Inc.

      Date: 11/14/2023

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representative, Flora. We appreciate the time you took to leave us this wonderful feedback! – Kimberly A*** Customer Service Manager

    • Lolita T.

      Date: 11/09/2023

      Lolita T.

      Date: 11/09/2023

      While speaking with Sterling he was very informative and helped me with my account number.

      Quadient, Inc.

      Date: 11/14/2023

      Hi ******* thank you for reaching out to share your experience with our Customer Service Representative, Sterling! We truly value your feedback. I am happy to hear Sterling was able to help resolve everything for you. – Kimberly A*** Customer Service Manager

    • Jessica C

      Date: 11/07/2023

      Jessica C

      Date: 11/07/2023

      Quadient Inc. is terrible. We are canceling our accounts with them because they add erroneous charges to our account and the customer service representatives are extremely rude. We have made several attempts to rectify the issues with this company and they give us the run around and continue to compound charges. They repeatedly send bills out to us after they are due to be paid and when we send them the checks to pay them they add late charges because they sent the bill to us after it was due to be paid. We requested to be set up on the online system so that we could get ahead of the bills, which they did set us up, but their online system has 2 different links for billing. They never explained that until after I called our individual account rep. We had to go through the sales team to get the information for our account rep because customer service refused to provide us the information and refused to escalate our requests. Once I got in touch with our rep, she said that she hears these complaints all the time from multiple customers. She did explain the online billing set up and she was polite. However, her supervisor was snarky and rude in her response about the issues. This company is an absolute disappointment and we will be reaching out again to figure out how to cancel our accounts because each person tells you a different cancelation policy. One rep said you had to submit it in writing 90 days before the actual cancelation date. The other said you have to call customer service and they have to do it. No one seems to actually know what we are supposed to do.

      Quadient, Inc.

      Date: 11/14/2023

      Hello ******** I am very sorry to hear of your experience. We value your business and want to ensure all interactions with our Customer Service team resolve your concerns and meet or exceed your expectations. I will review your account and reach out to you to provide further assistance. You can also contact me directly at k.************.com – Kimberly Al** Customer Service Manager

    • Christine M.

      Date: 11/06/2023

      Christine M.

      Date: 11/06/2023

      Very good customer service from all employees involved. I would recommend this service to another village.

      Quadient, Inc.

      Date: 11/07/2023

      Hi ********** thank you for reaching out to tell us about your experience with our Customer Service team! We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Mae A.

      Date: 11/06/2023

      Mae A.

      Date: 11/06/2023

      It was GREAT! I wish I could get Mike A. every time I have to call .

      Quadient, Inc.

      Date: 11/07/2023

      Hi ***, thank you for reaching out to share your experience with our Customer Service Representative, Mike! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Xander

      Date: 11/06/2023

      Xander

      Date: 11/06/2023

      Tara B***** was of great help to me and my team. I had called several outlets trying to resolve this billing issue we had (which turned out to be a non-issue), including some other Quadient outlets, but no luck. Tara was able to drill down directly to the heart of the problem with her knowledge and expertise. What we were racking our brains over for the past 48 hours was resolved in minutes, thanks to her.

      Quadient, Inc.

      Date: 11/07/2023

      Hi ******* thank you for reaching out to share your experience with our Customer Service Representative, Tara! I am very happy to hear that Tara was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Sandra L.

      Date: 11/04/2023

      Sandra L.

      Date: 11/04/2023

      Josue, the customer service rep who helped me during my recent call was exceptional! He walked me thru how to fix my problem with my Quadient postage machine and took the time to explain why it happened in the first place. Not that it is often, but every time I have had a question, a Quadient representative has been able to help me --- with what seemed to me, a smile on their face!

      Quadient, Inc.

      Date: 11/07/2023

      Hi ******* thank you so much for reaching out to share your experience with our Customer Service Representative, Josue! I will certainly share this wonderful feedback with Josue's supervisor. We appreciate the time you took to leave us a review. Thank you for choosing Quadient! – Kimberly A*** Customer Service Manager

    • Julia J.

      Date: 11/04/2023

      Julia J.

      Date: 11/04/2023

      Professional prompt customer service.
      Patient, helpful, employees. An excellent experience.

      Quadient, Inc.

      Date: 11/07/2023

      Hi ****** thank you for reaching out to tell us about your experience with our Customer Service team! Thank you for reaching out to share this wonderful feedback. We appreciate the time you took to leave us a review. – Kimberly **** Customer Service Manager

    • Jessica R.

      Date: 11/03/2023

      Jessica R.

      Date: 11/03/2023

      Very patient and helpful whenever I call. They have such personable customer service reps, I am a happy customer!

      Quadient, Inc.

      Date: 11/07/2023

      Hi *******, thank you for reaching out to tell us about your experience with our Customer Service team! I am happy to hear we were able to help. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    Quadient, Inc. is BBB Accredited.

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