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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 695 Customer Reviews

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    Review Details

    • Mary K.

      Date: 05/02/2025

      Mary K.

      Date: 05/02/2025

      Windy is so amazing to work with!!! She worked through a supply order struggle and refused to give up. Windy strives for complete success and satisfaction. She is an Angel to me!

      Quadient, Inc.

      Date: 05/05/2025

      Hi ***** thank you for reaching out to share your experience with our Customer Service Lead Windy! I am very happy to hear that Windy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Windy's manager. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Paul V. C.

      Date: 05/01/2025

      Paul V. C.

      Date: 05/01/2025

      I have been in business for 43.5 years. Chelsea M****** courteous, professional, patient, thorough and total follow-through-service is at a level I have never experienced.
      Chelsea Mesey took care of everything in a matter of days vs. over a year with others at Quadient. She 'closed' Quadient's continuous erroneous billing for a machine that I returned over a year ago (IS-280) and finally managed to correct Quadient's use of a contract, for my new machine, the iX-1 Series, that did not exist (I provided my signed contract again, which I had been resubmitting for over a year). Fantastic.
      I was so frustrated with Quadient based on my previous experiences, I was ready to leave and pay more with FP. When she asked if there was anything else, I mentioned that my cartridge did not work. She advised me that it was still under warranty. Who does that? A very honest and customer-oriented person.
      You need to hire more like her and fire those that cannot communicate or could care less about accuracy and customer satisfaction.
      Training is but one aspect in customer relations and retention.. She's a natural.

      Quadient, Inc.

      Date: 05/02/2025

      Hi ***** thank you so much for reaching out to share your experience with our Customer Service Lead Chelsea! I am sorry to hear of your previous experience. I am very happy that Chelsea provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Chelsea's supervisor. Your business is important to us. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Jeannie C.

      Date: 05/01/2025

      Jeannie C.

      Date: 05/01/2025

      Darcy was amazing! She was able to take care of all the questions and problems I was having. If I need to call customer service again, I hope I get Darcy!

      Quadient, Inc.

      Date: 05/02/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Darcy! I am very happy to hear that Darcy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Darcy's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Maria G.

      Date: 05/01/2025

      Maria G.

      Date: 05/01/2025

      Had a wonderful customer service experience with Quadient; Ms. Ashley D. was an absolute pleasure to speak with and resolved our issues seamlessly.

      Quadient, Inc.

      Date: 05/02/2025

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Ashley! I am very happy to hear that Ashley provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Ashley's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Cynthia P.

      Date: 04/30/2025

      Cynthia P.

      Date: 04/30/2025

      Julio was amazing. He was super patient, helpful, and kind. He went above and beyond to make sure I received all the help I could need.

      Quadient, Inc.

      Date: 05/01/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Julio! I am very happy to hear that Julio provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Joseph S.

      Date: 04/30/2025

      Joseph S.

      Date: 04/30/2025

      Very courteous, professional and answered my questions. I did not have to wait long which is important to me.

      Quadient, Inc.

      Date: 05/01/2025

      Hi ******* thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly **** Customer Service Manager

    • Gail

      Date: 04/28/2025

      Gail

      Date: 04/28/2025

      Once I was actually able to reach someone, which did take forever, this particular representative was excellent. Unfortunately, I cannot say the same for your sales team, who drops the ball after the new equipment has been ordered. Not good at all!

      Quadient, Inc.

      Date: 04/29/2025

      Hi ***** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. I am sorry to hear of your experience with the sales team. We will call you to learn more about your sales experience to determine how we can improve this process. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Tony R.

      Date: 04/25/2025

      Tony R.

      Date: 04/25/2025

      Brianna was great to deal with. She was very helpful and answered all of my questions.

      Quadient, Inc.

      Date: 04/26/2025

      Hi ****, thank you for reaching out to share your experience with our Customer Service Representative Brianna! I am very happy to hear that Brianna provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly ***, Customer Service Manager

    • Leanne S.

      Date: 04/24/2025

      Leanne S.

      Date: 04/24/2025

      Teresa helped answer questions and provide the information requested. She was pleasant and professional during the call.

      Quadient, Inc.

      Date: 04/26/2025

      Hi ******, thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am very happy to hear that Teresa provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly ***, Customer Service Manager

    • Debbie W.

      Date: 04/23/2025

      Debbie W.

      Date: 04/23/2025

      Oscar was very helpful with all of my questions and he set me up as the main contact for our location and to get the ink cartridges.

      Quadient, Inc.

      Date: 04/26/2025

      Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Oscar! I am very happy to hear that Oscar provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    Quadient, Inc. is BBB Accredited.

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