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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 695 Customer Reviews

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    Review Details

    • Roxy V.

      Date: 05/09/2025

      Roxy V.

      Date: 05/09/2025

      Very professional representatives and very courteous. The representative who helped me, Simon was extremely knowledgeable with the postage meter machine we have, and he walked me through the steps perfectly to add funds and to check balance and other information related to our postage meter machine.

      Quadient, Inc.

      Date: 05/12/2025

      Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Simon! I am very happy to hear that Simon provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service Manager

    • Amanda F.

      Date: 05/09/2025

      Amanda F.

      Date: 05/09/2025

      Your Customer Service Team: Eddie, Tony and Bernice were absolutely the best!!! They were very professional, patient and knew how to navigate me through the steps to transfer my funds and change the new meter. I was very impressed with their knowledge!! Thank you to all!

      Quadient, Inc.

      Date: 05/12/2025

      Hi ******* *thank you for reaching out to share your experience with our Customer Service Representatives Eddie, Tony and Berenice! I am very happy to hear that Eddie, Tony and Berenice all provided a great experience and were able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Christine F.

      Date: 05/08/2025

      Christine F.

      Date: 05/08/2025

      The customer service rep was fast and friendly. My order arrived quickly, and it was CORRECT. We always receive the support we need from Quadient.

      Quadient, Inc.

      Date: 05/09/2025

      Hi *********, thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Mary S.

      Date: 05/08/2025

      Mary S.

      Date: 05/08/2025

      I had a great experience. The Gentleman that helped me walked me through the total process, after setting up my online account.

      Quadient, Inc.

      Date: 05/09/2025

      Hi ***** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Jennifer S.

      Date: 05/07/2025

      Jennifer S.

      Date: 05/07/2025

      I soke with Desare and she gave me enough information to complete the cancellation process.
      Thank you

      Quadient, Inc.

      Date: 05/08/2025

      Hi ********* thank you for reaching out to share your experience with our Customer Service Representative Desare! I am very happy to hear that Desare provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Michelle G

      Date: 05/06/2025

      Michelle G

      Date: 05/06/2025

      My expienence with Quadient was going well until I no longer needed the service and attempted cancellation two times.
      I haven't used the machine in over a year however, I was offered the option to pay a fee to cancle. I decided to stay in the contract a while longer to obtain a lower cancellation fee.
      I tried cancelling again February 2025 and was requested to pay the balance in full before I the account would be canceled. At that point the instructions to mail all equipment would be provided.
      I don't understand why I am continuing to be billed after submitting a cancellation request; I just received a late invoice for the month of May.
      It seems logical to terminate the billing process in order to settle the account.
      I tried calling the phone number located at the bottom of the bill I just received, the number is not in service.
      This is beginning to feel more and more like a scam not just terrible service.
      I feel that I'm being forced to remain in this contract or pay outrageous fees to cancel.

      Quadient, Inc.

      Date: 05/08/2025

      Hello ********* I am sorry to hear of your experience. Your contract does not reach maturity until November 22, 2026. You have Quadient Inc. invoices that are over 166 days past due, and Quadient Finance invoices that are over 120 days past due. We have not received a payment on your account since November 19, 2024. Once the past due balances have been resolved, we can help you complete your cancellation and close your account. Please contact our Accounts Receivable team at ***** ******** Option 4 or at us.******************************** for further assistance with your account and reference case number 05423239 so we can help. – Kimberly A**, Customer Service Manager

    • Jen J.

      Date: 05/05/2025

      Jen J.

      Date: 05/05/2025

      I spoke with Precious, and she was extremely patient and took care of the situation without any problem.

      Quadient, Inc.

      Date: 05/07/2025

      Hi **** thank you for reaching out to share your experience with our Customer Service Representative Precious! I am very happy to hear that Precious provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • LISA

      Date: 05/05/2025

      LISA

      Date: 05/05/2025

      Shannen was very helpful explained everything to me great job

      Quadient, Inc.

      Date: 05/07/2025

      Hi ****, thank you for reaching out to share your experience with our Customer Service Representative Shannen! I am very happy to hear that Shannen provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • ESTELLE N.

      Date: 05/05/2025

      ESTELLE N.

      Date: 05/05/2025

      Greta was so helpful and went above and beyond to help me with my order.
      Everything went smoothly.

      Quadient, Inc.

      Date: 05/07/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Greta! I am very happy to hear that Greta provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service Manager

    • Mary Ellen S.

      Date: 05/02/2025

      Mary Ellen S.

      Date: 05/02/2025

      Mike was very attentive to me when I called. He was very patient as well as understanding & I was very pleased with his professionalism as well as his great service. He was able to resolve my issue, and he was very pleasant at all times!

      Quadient, Inc.

      Date: 05/05/2025

      Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Mike! I am very happy to hear that Mike provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Mike's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    Quadient, Inc. is BBB Accredited.

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