Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 695 Customer Reviews
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Review fromGail M.
Date: 10/26/2023
5 starsGail M.
Date: 10/26/2023
Josue was very professional. He directed us to the appropriate person whom was able to help us.
Quadient, Inc.
Date: 10/27/2023
Hi ***** *hank you for reaching out to tell us about your experience with our Customer Service team! I am very happy to hear that we were able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromPat S.
Date: 10/26/2023
5 starsPat S.
Date: 10/26/2023
Skylar was very helpful and knowledgeable it was a pleasant experience.Quadient, Inc.
Date: 10/27/2023
Hi **** thank you for reaching out to share your experience with our Customer Service Representative, Skylar! We truly value your feedback and appreciate the time you took to leave us a review. Thank you for reaching out! – Kimberly Ali, Customer Service ManagerReview fromLori M.
Date: 10/26/2023
1 starLori M.
Date: 10/26/2023
The postage meter is very difficult to set up. I ask for help and am re-directed to call someone else whom I can hardly understand. I asked to cancel the lease and return the machine and was told I'd have to buy out the contract. I asked to speak to the Sales Manager's manager/supervisor and have not been allowed to. Just told "If you are unwilling to allow us to assist I can send you the cancel process for a termination quote to be sent to you". I would never recommend this company! Poor support and POOR customer service!Quadient, Inc.
Date: 10/27/2023
Hello ***** I am sorry to hear of your recent experience. Your feedback is important to us. We value your business and want to ensure all interactions with our Customer Service team resolve your concerns and meet or exceed your expectations. I will review your account and reach out to you directly to provide further assistance. You can also contact me directly at ****************** – Kimberly Ali, Customer Service ManagerReview fromCarrie T.
Date: 10/24/2023
5 starsCarrie T.
Date: 10/24/2023
Your customer service representative that helped me, Kala was amazing. She was very kind helpful all around just wonderfulQuadient, Inc.
Date: 10/27/2023
Hi ******* *hank you for reaching out to share your experience with our Customer Service Representative, Kala. I truly appreciate the time you took to leave us this wonderful feedback! I will ensure this is shared with Kala's manager. Thank you for choosing Quadient! – Kimberly A*** Customer Service ManagerReview fromAdrian M.
Date: 10/24/2023
2 starsAdrian M.
Date: 10/24/2023
My issue still has not been resolved. Please expedite your processes.Quadient, Inc.
Date: 10/27/2023
Hello ******* I am very sorry to hear your concerns have not been resolved. I will review your account and reach out to you to provide further assistance. You can also contact me directly at [email protected] – Kimberly Ali, Customer Service ManagerReview fromRegina
Date: 10/24/2023
5 starsRegina
Date: 10/24/2023
The person that I worked with was very helpful and patient. I received my order today and am back up and running. Thank you.Quadient, Inc.
Date: 10/27/2023
Hi ******, thank you for reaching out to tell us about your experience with our Customer Service team! I am very happy to hear that we were able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromLinda H.
Date: 10/24/2023
5 starsLinda H.
Date: 10/24/2023
I called twice with questions. The 1st call, I only had about a 5 minute wait and my questions were answered. On the 2nd call, there was no wait at all and again, my questions were answered.Quadient, Inc.
Date: 10/27/2023
Hi ****** thank you for reaching out to share your experience with us! Your business is important to us and our goal is to provide an exceptional experience. We truly value your feedback and appreciate the time you took to leave us a review. Thank you for reaching out! – Kimberly A*** Customer Service ManagerReview fromvictoria B.
Date: 10/24/2023
5 starsvictoria B.
Date: 10/24/2023
Josephine was very helpful, Iwas about to find out the Ink Cartridge Iwas trying to use was old and dried up. I had another cartridge I was able to use. She also told me the mailing machine would order a new cartridge when it was time.Quadient, Inc.
Date: 10/27/2023
Hi ********* thank you for reaching out to share your experience with our Customer Service Representative, Josephine! I am happy to hear she was able to help answer your questions and help with the ink cartridge. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromLauri J.
Date: 10/20/2023
5 starsLauri J.
Date: 10/20/2023
Very Helpful, took care of all my questions and provided all the information i needed.Quadient, Inc.
Date: 10/27/2023
Hi ****** thank you for reaching out to tell us about your experience with our Customer Service team! I am very happy to hear that we were able to help answer all of your questions. We truly value your feedback and appreciate the time you took to leave us a review. Thank you for choosing Quadient! – Kimberly A*** Customer Service ManagerReview fromLinda
Date: 10/19/2023
5 starsLinda
Date: 10/19/2023
gentleman was very nice and helpful was quick and easy fixQuadient, Inc.
Date: 10/27/2023
Hi ****** *hank you for reaching out to tell us about your experience with our Customer Service team! We truly value your feedback. – Kimberly A**, Customer Service Manager
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