Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 695 Customer Reviews
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Review fromSophia M.
Date: 10/05/2023
5 starsSophia M.
Date: 10/05/2023
We just bought a new office building, which came with a new zip. Quadient was exceptional in helping me change everything in the meter. She literally walked me through line by line. Very professional, kind, patient and understanding that I knew nothing! She made this so easy for me. Thank you!!!
Quadient, Inc.
Date: 10/06/2023
Hi ******* thank you for reaching out to share your experience! I am thrilled to hear our Customer Service team delivered a great expereince and helped resolve everything for you. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromLANA W.
Date: 10/02/2023
5 starsLANA W.
Date: 10/02/2023
Jasmine was very helpful and nice. She took care of our issue quickly.Quadient, Inc.
Date: 10/05/2023
Hi ***** thank you for reaching out to share your experience! I am happy to hear our Customer Service Representative, Jasmine, resolved your issue quickly. We truly value your feedback and appreciate the time you took to leave us a review. Thank you for reaching out! – Kimberly A*** Customer Service ManagerReview fromDorothy B.
Date: 10/01/2023
5 starsDorothy B.
Date: 10/01/2023
A breath of fresh air. Dealing with our previous company was never excruciating. Trying to get a live person was never easy and communication left much to be desired. So glad no-one ever returned my call to renew our lease.Quadient, Inc.
Date: 10/05/2023
Hi Dorothy, thank you for reaching out to share your experience! Your business is important to us. Thank you for choosing Quadient! – Kimberly Ali, Customer Service ManagerReview fromEsther
Date: 09/29/2023
5 starsEsther
Date: 09/29/2023
Janet was very helpful and professional. Thank you very much JanetQuadient, Inc.
Date: 10/05/2023
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative, Janet! We truly value your feedback. I am happy to hear Janet provided a great experience! – Kimberly A**, Customer Service ManagerReview fromJulia J.
Date: 09/29/2023
5 starsJulia J.
Date: 09/29/2023
QUADIENT IS FORTUNATE TO HAVE SUCH INFORMATIVE, PATIENT, PROFESSIONAL EMPLOYEES.Quadient, Inc.
Date: 10/05/2023
Hi ***** thank you for reaching out to tell us about your experience with our Customer Service team! We truly value your feedback and appreciate the time you took to leave us a review. Thank you for reaching out! – Kimberly A*** Customer Service ManagerReview fromAnita H
Date: 09/28/2023
1 starAnita H
Date: 09/28/2023
Do not ! Do not!
Use quadient
Scam
They had us scammed for five years.
You can’t get out of it even after 5 years.
They continue to debit bank account.
TerribleQuadient, Inc.
Date: 09/29/2023
Hello ****** thank you for reaching out. I am very sorry to hear of your recent experience. The integrity of our customer service, our products, and our billing practices are very important to us. We want all of our customers to feel valued and in good hands. I will review your account and reach out to you directly to provide further assistance. Please feel free to contact me directly at ****************** – Kimberly A*** Customer Service ManagerReview fromdawn c.
Date: 09/27/2023
5 starsdawn c.
Date: 09/27/2023
I received excellent customer service from Angelic, she was very helpful.Quadient, Inc.
Date: 09/29/2023
Hi ***** *hank you for reaching out to share your experience with our Customer Service Representative, Angelica! We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromsherry
Date: 09/27/2023
5 starssherry
Date: 09/27/2023
service rep was wonderful. she solved my problem very quicklyQuadient, Inc.
Date: 09/29/2023
Hi ******* thank you for reaching out to share your experience! I am very happy to hear our customer service team helped resolve your concerns quickly. We truly value your feedback and appreciate the time you took to leave us a review. Thank you for reaching out! – Kimberly A*** Customer Service ManagerReview fromLyndora C.
Date: 09/26/2023
5 starsLyndora C.
Date: 09/26/2023
My experience with Laura was great! She was very helpful and professional.Quadient, Inc.
Date: 09/27/2023
Hi *******, thank you for sharing your experience with Laura, our Customer Service Representative. I am happy to hear Laura was able to help! Thank you for reaching out. – Kimberly Ali, Customer Service ManagerReview fromKinderUSA U
Date: 09/26/2023
1 starKinderUSA U
Date: 09/26/2023
In our 20 years of operations in ******* this is the only time we have encountered such unethical, dismissive behavior from a company alleging to provide a service.
I have been leasing from them for 4 years. I received a call from their sales rep informing me the machine I am using must be traded out for a new one. I informed him I did not need a new machine and did not want to pay any more money. He said that leased amount would not change.
Of course, that was not true. The bill came and its $30 more than the $39.99 represented. The sales rep said his manager approved the old amount, but I am still being charged $69.99. I have tried for THREE MONTHS to resolve this to no avail.
I have now filed a complaint with the AG's office.Quadient, Inc.
Date: 09/29/2023
Hello, your feedback is very important to us. I am very sorry to hear of your recent experience. I will review your account and reach out to you directly to provide further assistance. Please feel free to contact me directly at ****************** – Kimberly Ali, Customer Service Manager
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