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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 695 Customer Reviews

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    Review Details

    • Zach R.

      Date: 04/11/2025

      Zach R.

      Date: 04/11/2025

      Precious was a pleasure to work with. She fully understood our circumstances, was very empathetic and made it a very positive experience for us.

      Quadient, Inc.

      Date: 04/14/2025

      Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Precious! I am very happy to hear that Precious provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • James M.

      Date: 04/11/2025

      James M.

      Date: 04/11/2025

      I had a ink cartridge that had gone bad and the company replaced it without hesitation! The postage machine is relatively expensive in a time when most communications are done by email...so this willingness to help out meant a lot to me. Thanks!

      Quadient, Inc.

      Date: 04/14/2025

      Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Chris G.

      Date: 04/10/2025

      Chris G.

      Date: 04/10/2025

      Initially I was having a very difficult time getting what I needed. However once Windy S. in the Customer Interaction Center stepped in I was able to get what I needed. She knew what I needed and how to get it, follow up repeatedly until my issue was resolved, and was courteous and a pleasure to work with. Windy gets 5 stars, which makes up for the poor service I had prior to connecting with her.

      Quadient, Inc.

      Date: 04/11/2025

      Hi ****** thank you for reaching out to share your experience with our Customer Service Lead Windy! I am sorry to hear of your previous experience. I am very happy that Windy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Windy's manager. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Shawn

      Date: 04/09/2025

      Shawn

      Date: 04/09/2025

      Greta was very pleasant and helpful. Greta handled my request fast and accurately.

      Quadient, Inc.

      Date: 04/10/2025

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Greta! I am very happy to hear that Greta provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • B Y.

      Date: 04/09/2025

      B Y.

      Date: 04/09/2025

      After 2+ years of attempting to CLOSE our account (and collecting payments for RETURNED equipment ) I have to file yet another request to close our account and still wait 7+ business days for a reply!!! VERY POOR customer service!!

      Quadient, Inc.

      Date: 04/10/2025

      Hello ****** I am very sorry to hear of your recent experience. Your feedback is important to us. Thank you for taking the time to speak with us today. We will continue to work closely with you to ensure all of your concerns are fully resolved. – Kimberly Ali, Customer Service Manager

    • Michele

      Date: 04/08/2025

      Michele

      Date: 04/08/2025

      Ashley was a joy to work with to resolve my issue. She was friendly, courteous and professional.

      Quadient, Inc.

      Date: 04/09/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Ashley! I am very happy to hear that Ashley provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Jill N.

      Date: 04/03/2025

      Jill N.

      Date: 04/03/2025

      Technical was very good about getting another machine out because the first one failed to recognize the ink cartridge. I will set up my new one and it should be better now.

      Quadient, Inc.

      Date: 04/07/2025

      Hi ***** thank you for reaching out to share your experience with us! I am sorry to hear of the issues you experienced with your first machine. I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager

    • Roberta H.

      Date: 04/03/2025

      Roberta H.

      Date: 04/03/2025

      Desare was kind and helpful in resolving my issue. She could see my problem more clearly than I and set about resolving it immediately.

      Quadient, Inc.

      Date: 04/07/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Desare! I am very happy to hear that Desare provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Treasa B.

      Date: 04/03/2025

      Treasa B.

      Date: 04/03/2025

      Wendy was so awesome to work with. Very patent and kind and helpful. I would get her 10 stars if I could.

      Quadient, Inc.

      Date: 04/04/2025

      Hi ******* thank you for reaching out to share your experience with our Customer Service Lead Windy! I am very happy to hear that Windy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Windy's manager. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Jameson K.

      Date: 04/03/2025

      Jameson K.

      Date: 04/03/2025

      Precious was extremely helpful! She got the customer service question figured out very quickly. I'd say that the touch-tone menus to actually GET to a real person, were extremely difficult and time-consuming to navigate through. The actual people are fantastic; the system is quite broken.

      Quadient, Inc.

      Date: 04/04/2025

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Precious! I am very happy to hear that Precious provided a great experience and was able to help resolve everything for you. I am sorry to hear of the difficulty you encountered with the phone menu. I will share this feedback with the team. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    Quadient, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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