Online Retailer
LGND Supply Co, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 83 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a “mystery backpack” from this company which is advertised to contain $325 to $400 dollars worth of apparel and accessories. I placed this order on 7/4/23. After checking and seeing that my order was still to be processed on 7/22/23 I requested that my order be canceled due to the extremely long processing time. The company refused to cancel my order and issue me a credit because my order entered my name into an online sweepstakes. On 8/4/23 I received my order consisting of 1 hat, 1 shirt, 1 keychain, 1 flag, 1 lanyard, 1 backpack, 2 air fresheners and 2 stickers. I contacted the company again to report that the contents of my order in no way reached the advertised value of $325-$400. I received no response. I again contacted the company on 8/7/23 with the same complaint and again received no response. I contacted the company again on 8/10/23 with no response received.Business Response
Date: 09/05/2023
****, I am so sorry for the lack of communication on our part. If you can please forward your email thread over to ***************** so we can hopefully better assist you. Thank you and a bigger thank you for your support.
Customer Answer
Date: 09/06/2023
Complaint: ********
I am rejecting this response because:
You have not proposed any resolution to this complaint. Just asked me to send yet another email to a different email box.
Sincerely,
**** ******Business Response
Date: 09/07/2023
By sending the threads, we can personally reach out to customer service in regards to the issueInitial Complaint
Date:08/02/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 1 2023
ORDER #******
July 01, 2023 08:10PM
Product
SKU
Price
*****i
Legend
Decal
***********
$10.00
Limited
Mystery
Cash
Backpacks
- 2XL /
Mystery /
Backpack
******2XL
$305.00
According to the website
ORDER HISTORY
Order: # ****** Date: July 01, 2023
Payment
Status: Paid
Fulfillment
Status: Unfulfilled
Delivery was supposed to be 7-10 days however they haven’t even fulfilled the order yet. I have tried multiple times to contact anyone, but but no response. I would like my money backBusiness Response
Date: 09/05/2023
I apologize for the inconvenience and mis information that was informed when promoting the product. We had just experienced our largest giveaway so the manufacturers are playing catch up due to the high volume of orders. I thank you for your support.
Customer Answer
Date: 09/05/2023
Complaint: 20412221
I am rejecting this response because: I received a backpack, a t shirt and a hat. There was some stickers and 5 dollars in a envelope. I spent almost 500.00 on this and got 200.00 dollars worth of merchandise. Not what you guys advertised. False advertising is still a crime I thought.
Sincerely,
***** ******Business Response
Date: 09/06/2023
Devon,
It has been brought to our attention about the backpacks that are going out and we have reached out to the manufacturers to ensure they are properly packed with the value to which it is advertised. I apologize about the lack of products that were received and we are working on the issue. We hope to continue to have your support moving forward.
Initial Complaint
Date:07/31/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've placed an an order with the company almost 3 weeks ago, to potentially win a vehicle, the contest is over and the company has yet to even ship or fulfill my order that I purchased. When I contact the company all they say is I'm sorry and it will be fulfilled as soon as possible, their last contest I purchased the same thing and had the order within 2 weeks now this one's going on over 3 weeks and they're not being compliant with me and they are saying they do not offer refundsBusiness Response
Date: 09/05/2023
******, we have had a rapid increase in sales especially with this giveaway being one of our biggest. They are slowly getting to each customers order, you will be hearing back and you will be getting your product. I want to thank you for your support.
Initial Complaint
Date:07/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 26 2023, I purchased a product from this company. They haven't shipped my item and have been ignoring me. It was over a $300 purchase. Please helpBusiness Response
Date: 09/05/2023
*****, I would like to thank you for your support and apologize for the lack of communication. Due to the high volume of purchases being made or manufacturers are playing catch up, but I promise you will be getting your product that was bought along with updates to when it will be shipped! I want to thank you for your support and try our best to provide A+ customer service.
Business Response
Date: 09/05/2023
*****, I would like to thank you for your support and apologize for the lack of communication. Due to the high volume of purchases being made or manufacturers are playing catch up, but I promise you will be getting your product that was bought along with updates to when it will be shipped! I want to thank you for your support and try our best to provide A+ customer service.
Customer Answer
Date: 09/05/2023
Complaint: ********
I am rejecting this response because:this was the same response they sent me 3 weeks after placing the order. This is there attempt to make it like they care.
Sincerely,
***** *****Customer Answer
Date: 09/05/2023
Complaint: ********
I am rejecting this response because:this was the same response they sent me 3 weeks after placing the order. This is there attempt to make it like they care.
Sincerely,
***** *****Business Response
Date: 03/05/2025
Hello Mr. *****,
I sincerely apologize for the very delayed response to your complaint and for the frustration caused by the late delivery of your order. We truly regret any inconvenience this has caused.
After reviewing our records, we confirmed that your order (#******) was delivered to your address at ***** ***** ****** ******** ******* ********* ******** ****** ****** ******* with tracking number **************************.
Under normal circumstances, we would have been happy to offer you a replacement or store credits to resolve this issue. However, since you have already filed a chargeback claim with your bank, we are unfortunately unable to proceed with any further action on our end.
If you have any questions or need additional assistance, please feel free to reach out. We appreciate your understanding and apologize again for any frustration this situation may have caused.
Best regards,
Marc
LGND Supply Co.Initial Complaint
Date:07/24/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a backpack from this company for entries on a truck giveaway on June 24th 2023. It costed $328.00. My item has not been shipped or filled at all for that matter. I contacted them via email and can't get any update from them. I've seen several other complaints regarding the same thing. I would really just like a refund. I charged this to a credit card which I now how to pay on with out having the product I ordered. I feel that they are scamming multiple people. I would like a refund. Please and thank you for your timeBusiness Response
Date: 09/05/2023
********, I apologize and do want to acknowledge that we too have seen a lot of complaints about the back pack orders. They are one of our best selling products that are bought in such high volumes. Our customer service is trying everything they can to keep up and they will get back to you. You will receive you purchase. I personally want to thank you for your continued support for us.
Initial Complaint
Date:07/21/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased merchandise but never receivedBusiness Response
Date: 09/05/2023
*******, I just please ask for your patience, I promise you will be receiving your product. We are playing catch up on our end to fulfill and ship out all orders. Thank you for your continued support.Initial Complaint
Date:07/10/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for 6-10 day shipping and never received my items. As well when I messaged them they had told me they never even had the merchandise and would be purchased or bought after the fact. I think that's false advertisement and poor business.Business Response
Date: 08/11/2023
Inform the customer that there has been a high volume of purchases made in such little time that our manufacturers and customer service is trying to catch up with everything.
Thank you!
Initial Complaint
Date:05/23/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction - 05-03-23. I placed an order with LGND in reference to a giveaway they were having for a truck (LGND 34 Giveaway). The company offers customers the chance to get extra entries if they buy something from them (which I did). I ordered a spray scent (new car odor) and a cotton candy colored hoodie. Order # ******. I have communicated via email with this company's customer support and was informed a partial order was sent out (the spray - I already received this on 05-13-23) but the hoodie has not been shipped out yet as of 05-23-23. I have requested a refund for the hoodie more than once since I do not believe it will be shipped out....but the customer service ("Edemer") is not listening and keeps offering to reach out to the fulfillment department to see what is going wrong. I just want the refund....not a cycle of runaround emails promising to figure the issue out.Business Response
Date: 09/05/2023
*******, if you can please send a screenshot or forward your email thread with customer service to *****************. I want to thank you for your support.
Initial Complaint
Date:05/22/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a backpack from this company on April 28th 2023 for $300. I never got any shipping information and I’ve tried on numerous occasions to contact this company but I can’t get through to anyone. I looked at reviews from others and they have the same problem. One guy has been waiting two years for his order. I’m just looking for my money back. Thank you for your help and time. It’s much appreciated!Business Response
Date: 09/05/2023
I apologize and do want to acknowledge that we too have seen a lot of complaints about the back pack orders. They are one of our best selling products that are bought in such high volumes. Our customer service is trying everything they can to keep up and they will get back to you. You will receive you purchase. I personally want to thank you for your continued support for us.
Initial Complaint
Date:03/07/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on February 10th for a hoodie and was told 7 to 10 days. It has been more than enough time for them to get my product ready and shipped out. I emailed them and they took a little while to respond and said it was because of shipper problems. So I waited a little bit longer to see if my order was going to be processed and shipped out and still nothing. I've been reaching them over and over and over and they refuse to answer emails and they don't have a phone to call. So now it's going on a month since my transaction and they refuse to answer my emails or to do the right thing. I'm being purposely ignored and not responded to and that is a sign of bad business practice and a lack of integrity. Customers spend a lot of money on products, and they have no good business ethics otherwise they would be doing the right thing every time not just sometime. I will never ever purchase from this company again and I will recommend to people not purchase from them since they cannot do the right thing.Business Response
Date: 05/09/2023
*****,
We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly. Due to the growth, we have decided to switch the fulfillment center and it is taking a little longer than we had expected. We understand waiting can be frustrating, especially when you're excited about receiving your products. Our sincerest apologies, please continue to be understanding and patient as we work hard on getting caught up on and sending out all orders.Customer Answer
Date: 05/09/2023
Complaint: ********
I am rejecting this response because: Although you are growing a business. You can choose to be proactive and notify people ahead of time about the situation. It's not excusable to not communicate until it's convenient for you. If customers are unhappy with your business ethics, than do the right thing and offer a refund and go your separate way! You chose to keep people money and then hide behind your fine print to do bad business practices. I will never recommend to anyone to do business unless they are willing to gamble on this company. Thanks for a computer generated generic response!
Sincerely,
***** ****
LGND Supply Co, LLC is NOT a BBB Accredited Business.
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