We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

LGND Supply Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/21/23 I purchased a shirt and key chain that cost $56.58 with tax and shipping. Business says it takes 7-10 days to fulfill. I’ve emailed couple of times, and text customer service per website. No response and order still is not fulfilled. Reviews on this business line up with current situation.

    Business Response

    Date: 05/09/2023

    *****, 

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly.  Due to the growth, we have decided to switch the fulfillment center and it is taking a little longer than we had expected.  We understand waiting can be frustrating, especially when you're excited about receiving your products.  Our sincerest apologies, please continue to be understanding and patient as we work hard on getting caught up on and sending out all orders. 

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I BOUGHT A $300 CASH BAG, IT TOOK OVER A MONTH TO GET IT. I JUST RECEIVED IT, I HAVE 2 TSHIRTS A LANYARD AND A STICKER PLUS $10 WHICH THE $10 ISNT THE PROBLEM BUT YOU GUYS ADVERTISED BETWEEN “$325-400” WORTH OF ITEMS.

    YOUR MOST EXPENSIVE TSHIRT IS $40 AND THATS THE BASO THAT AT 2- TSHIRTS THAT PUTS US AT $80

    THEN YOU HAVE THE LAYNARD THATS $15

    A STICKER $10

    PLUS THE $10 THAT CAME WITH THE BAG

    LETS ALSO INCLUDE THE BACKPACK THAT CAME WITH IT LETS JUST GO CRAZY AND SAY $75

    ALL IN TOTAL I GOT $190 WORTH OF ITEMS

    $190 SHORT

    HOW DID I PAY $300 FOR $190 DOLLARS WORTH OF ITEMS? I ACTUALLY PAID $240.75 BECAUSE OF THE PROMO FROM THAT LAST SHIPMENT BEING JUST AS LATE BUT NONETHELESS, STILL A $300 cash bag! That was literally advertised between ($325-400) worth of items not “up to $325” but actually $325-400.

    Business Response

    Date: 05/09/2023

    ***********, 

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly.  Due to the growth, we have decided to switch the fulfillment center and it is taking a little longer than we had expected.  We understand the frustration when it comes to not getting your money's worth, please allow us to get caught up on our end and allow us to make up what was lost.    

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered merchandise from this "company" which I emailed about 4,5, and 6 weeks after with NO reply! Either I've been scammed or this is the worst customer service ever!

    Business Response

    Date: 05/09/2023

    ****, 

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly.  Due to the growth, we have decided to switch the fulfillment center and it is taking a little longer than we had expected.  We understand waiting can be frustrating, especially when you're excited about receiving your products.  Our sincerest apologies, please continue to be understanding and patient as we work hard on getting caught up on and sending out all orders. 

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When im quoted 10 days for something, I expect 10 days...then you have the audacity to point the finger at a third party.. Refund my money and keep your overpriced merch!

    I held up my end of the deal by paying and you have not held up your end of the deal by fulfilling my orders.

    You cannot just take peoples money and not provide the goods or services paid for!

    Business Response

    Date: 05/09/2023

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly.  Due to the growth, we have decided to switch the fulfillment center and it is taking a little longer than we had expected.  We understand waiting can be frustrating, especially when you're excited about receiving your products.  Our sincerest apologies, please continue to be understanding and patient as we work hard on getting caught up on and sending out all orders. 

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/7/2023 I purchased a pair of Large pigment dyed joggers from their website to be entered into the contest they were advertising. I have not received the joggers or gotten a tracking code or even a confirmation that they have been mailed. I paid 80.00 dollars plus tax and shipping for a total of 94.70$. Order #******. I have tried numerous times now to contact the company to find out where my order is, and have gotten no response.

    Business Response

    Date: 05/09/2023

    ****, 

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly.  Due to the growth, we have decided to switch the fulfillment center and it is taking a little longer than we had expected.  We understand waiting can be frustrating, especially when you're excited about receiving your products.  Our sincerest apologies, please continue to be understanding and patient as we work hard on getting caught up on and sending out all orders. 

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ******.
    I followed a link to the sweepstakes this company is currently offering, but I found items on the website that I really liked, so I purchased them. A total charge of $113.66 on 01/04/2023.
    I haven’t received a tracking number nor have I received any shipping information.
    I emailed the company 6 different times with only 2 replies stating that fulfillment takes 6 days and an additional 3 for shipping. I should’ve had my order by now. I would settle for a full refund to resolve this issue.
    Please help me resolve this matter.

    Customer Answer

    Date: 01/30/2023

    ***** ****** ***** **********************
    ***** ********* ******* *** **** **** **
    *** ********** ***********************
    ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

     

    Package and purchase received.

    Thank you 

    ****** *****

LGND Supply Co, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.