Reviews

Review Details

• Review fromRonald S

  Date: 05/14/2025

  1 star

  Ronald S

  Date: 05/14/2025

  I brought the thicc suds and the rubber & vinyl super shine, they shipped the two jugs in a box without bubble wrap and the thicc suds leaked all in the box it was a mess the postmaster put it in a bag, I’ve been ordering from them a long time over a year and didn’t know about protection insurance but that’s wrong to ship things any kind of a way especially two big jugs in a single box. I’m not happy with this at all.

  LGND Supply Co, LLC

  Date: 05/20/2025

  We’re really sorry to hear about how your order arrived, and even more disappointed to know we let down a loyal customer like you. Shipping two large jugs without proper padding was absolutely not up to our standards, and we completely understand your frustration.
  We appreciate your continued support over the past year, and we want to make this right. We'd be happy to offer you a replacement for the damaged item or a store credit, whichever you prefer.
  Please send me an email at [email protected] with your order number and your preference, and I'll take care of it right away.
  Thank you for bringing this to our attention—we're committed to doing better.

• Review fromCarrington A

  Date: 05/14/2025

  1 star

  Carrington A

  Date: 05/14/2025

  Do not use the buy now pay later functions on the website the company that they use sold my information to a third party company trying to open up loans in my name and trying to get me to buy other products they offer you something called shop pay and then that company's is owned and operated or affiliated with affirm and then that company took my information and sold it to another company which is contacting me via email and phone trying to get me to open up loans do not use the buy now pay later function just pay for whatever you're buying otherwise these people will never leave you alone

  LGND Supply Co, LLC

  Date: 05/20/2025

  We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Your concerns are valid, and we take them seriously—especially when it comes to the security and privacy of our customers' information.
  To clarify, the "Buy Now, Pay Later" option on our site is offered through **** ***, which is a service provided and managed by ******* a reputable third-party payment provider. While we offer this feature for convenience, we do not have access to or control over how Affirm or its partners use customer data once it is submitted through their system.
  That said, we understand how frustrating and concerning unwanted contact can be. We strongly encourage you to contact ******** support team directly to report the issue and ensure your information is secure. You can also opt out of any marketing or communication through their settings.
  We truly appreciate your feedback and will review this matter with our team to ensure we're doing everything we can to protect our customers. If there’s anything we can assist with on our end, please don’t hesitate to let us know.
  Thank you again for taking the time to share your experience.

• Review fromRaymond G

  Date: 05/13/2025

  1 star

  Raymond G

  Date: 05/13/2025

  I ordered a 155.24 on May 1 2025 and it still has not shipped yet I love the company but this has left a very bad taste in my mouth so I will never by anything form thim again I will stick with grunt style im going to put a fraud alert to my bank

  LGND Supply Co, LLC

  Date: 05/19/2025

  We’re truly sorry to hear about your experience and completely understand your frustration. This delay is unacceptable, and we sincerely apologize for the inconvenience it has caused, especially to someone who has supported us in the past.
  We’d never want to leave a loyal customer feeling this way, and we’d appreciate the chance to make things right. If you’re open to it, please reach out to me directly at ***************** with your order number so we can resolve this as quickly as possible.
  Again, we apologize for the poor experience and appreciate you sharing your honest feedback. We hope to have the opportunity to earn your trust back in the future.

• Review fromPeter T

  Date: 05/09/2025

  1 star

  Peter T

  Date: 05/09/2025

  If I could give no stars I would. This company appears to be a scam. I placed an order in November 2024. They took my money and never shipped me the product. I reached out several times through their website, by email and phone. I received a reply that they were looking into it and would get back to me but now no reply and it’s been 7 months! They legit stole my money!!

  LGND Supply Co, LLC

  Date: 05/12/2025

  Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. This is absolutely not the standard we hold ourselves to, and we understand your frustration. We sincerely apologize for the lack of follow-up and the delay in resolving your issue.
  Please email us again with your order number and the subject line “URGENT ORDER ISSUE” so we can escalate this to our team immediately. We want to make this right and ensure that you receive your order and are fully compensated.
  Thank you for your patience, and again, we apologize for the inconvenience.

• Review fromPaige D

  Date: 05/07/2025

  1 star

  Paige D

  Date: 05/07/2025

  Worst customer service. Is a scam. Will not send you what you ordered and doesn’t refund you.

  LGND Supply Co, LLC

  Date: 05/09/2025

  We are truly sorry to hear about your negative experience, and we understand your frustration. This is certainly not the level of service we strive to provide. We would like to make this right and address your concerns as quickly as possible. Please reach out to us directly with your order number so we can investigate and ensure a resolution — whether that’s fulfilling your order or processing a refund. Your satisfaction is important to us, and we are committed to resolving this for you.

• Review fromJohn H

  Date: 05/05/2025

  1 star

  John H

  Date: 05/05/2025

  This company is awful. They are non responsive and do not ship their orders in a timely manner if at all. Based on the reviews on this site, I would even say that they submit fake reviews too in order to boost their rating. It is a shady company and I would not recommend them at all. All I want is what I ordered 20 days ago, or my money back.

  LGND Supply Co, LLC

  Date: 05/09/2025

  We are very sorry to hear about your experience and understand your frustration. This is not the standard we strive for, and we take your concerns seriously. We want to make this right by getting your order to you. Please send us a direct message with your order number so we can personally investigate and resolve this as quickly as possible. We also want to assure you that all of our reviews are from real customers, and we are committed to building trust through honest service and transparency. Thank you for bringing this to our attention.

• Review fromJenna F

  Date: 04/29/2025

  1 star

  Jenna F

  Date: 04/29/2025

  DO NOT order from this company. They do great advertising but false promises. I placed an order on 4/11/25 for a 100$ mystery box and it’s now 4/29. They say shipping is 4-12 business days and it has been over that. Showing it still hasn’t shipped and I sent an email and left a voicemail and still haven’t received a response. I never leave reviews on anything but this one I had to. Reading prior reviews dating back to 2023 and this seems to be a constant issue with basically automated apology replies. At some point I hope the apologies stop and they fix an almost 3 year ongoing issue.

  LGND Supply Co, LLC

  Date: 05/09/2025

  We are very sorry for the delay and the lack of communication you’ve experienced. We understand how frustrating this is and truly regret that we did not meet your expectations. Your order and your time are important to us, and we take full responsibility for the delay. While we are working to improve both our shipping process and response times, that does not excuse the inconvenience you’ve faced. Please send us a direct message with your order number so we can personally look into your case and get this resolved. We appreciate your honest feedback. it helps us grow and do better for our customers.

• Review fromMatt L

  Date: 04/29/2025

  1 star

  Matt L

  Date: 04/29/2025

  Don't use them!! They send an XL guy a small shirt and don't want to do anything to fix the issue. They are crap and don't have any customer service!!!

  LGND Supply Co, LLC

  Date: 05/09/2025

  We are very sorry to hear about this experience. That is definitely not the standard we aim to uphold, and we apologize for the inconvenience. If you received the wrong size, we want to make it right. Please reach out to us directly with your order number so we can look into this and work on a solution. We take your feedback seriously and appreciate the opportunity to fix the issue.

• Review fromNicholas M

  Date: 04/27/2025

  1 star

  Nicholas M

  Date: 04/27/2025

  I hate to put a 1 star but it’s crazy to me they are doing the backpack exclusive limited shenanigans and make it seem like if you don’t win you’re gonna get $399.00 worth of stuff and it’s not even close!! The backpack is something you could get off amazon for $30 I got two shirts and a hoodie so maybe there’s $140 a car scent and some stickers and $5. Purchasing it I knew it was a gamble of what to get but if people aren’t gonna win at least make the stuff worth $400?? even without winning if this stuff was worth the 400$ that would be okay but 2 shirts, a hoodie, scent spray and some stickers just doesn’t add up. Also takes a month to get your order. Save your money!! If you’re gonna enter in it buy stuff separately.

  LGND Supply Co, LLC

  Date: 05/09/2025

  We appreciate you taking the time to share your feedback, and we are truly sorry to hear that you were disappointed with your experience. Our goal with exclusive drops like the backpack bundle is to create something exciting and rewarding for all participants, whether or not they win the grand prize. We understand your concerns about the value, and we will definitely take your comments into consideration as we continue to improve future drops. We also apologize for any delays in shipping — that is not the experience we want for our customers. Thank you again for your input; it helps us grow and do better moving forward.

• Review fromDalton L

  Date: 04/22/2025

  1 star

  Dalton L

  Date: 04/22/2025

  I placed an order over a month ago haven’t recived tracking or any information other than confirmation of purchase it was over $300 . I’ve tried customer service emails and phone calls . What a joke of a company

  LGND Supply Co, LLC

  Date: 05/09/2025

  We are very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. Please know that your concern is important to us, and we want to make it right. If you could send us a direct message with your order number, we will prioritize your case and get you an update as soon as possible. We appreciate your patience and the opportunity to resolve this for you.