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Business Profile

Online Retailer

LGND Supply Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

3.96

Average of 193 Customer Reviews

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Review Details

  • Justin S

    Date: 01/11/2023

    Justin S

    Date: 01/11/2023

    I ordered a surprise goodie bag supposedly containing $325-$400 worth of merchandise in it! I paid $325 for this goodie bag! 4 weeks later it arrived at my house and when I opened the box it only had a hoodie, shirt and hat all in which was total valued at $125 on their website, it also came with a small LGND duffel bag and a sticker that’s not worth the remaining merchandise that they owe me! I tried to contact the company on all the social medias and commenting on there posts, for the past week and have not been bothered with a response or an apology regarding this situation! I put my trust in this company to get what I paid for to be let down when the package arrived with only a 1/3 worth the money I put in! Please contact LGND Supply CO. So this situation can be handled and not happen to anyone else! Thank you for reviewing!

    LGND Supply Co, LLC

    Date: 05/09/2023

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly, due to the growth we have decided to switch fulfillment centers and it's taking a little longer than usual. We understand waiting can be frustrating, especially when your excited about receiving your orders. Our sincerest apologies please continue to be understanding and patient as we work hard getting caught up on send out all orders!

  • Nathan F

    Date: 12/30/2022

    Nathan F

    Date: 12/30/2022

    I would love to write a review to discuss how great this hoodie is, but unfortunately, I never received it. I was emailed on Dec. 4th asking me to correct my address (our street address has been tweaked some, so some places recognize it, and some don't). I emailed Lgnd back on Dec. 13th with the alternate address and they replied that they had fixed it. They shipped my hoodie on Dec. 19th to a TOTALLY DIFFERENT address in a DIFFERENT CITY!!! Now my almost $100 hoodie is owned by someone else, and they are probably wearing it! I have sent 5 different emails to LGND asking for this to be corrected with NO RESPONSE. I thought this company was more reputable than this, but I guess not!!! I will NEVER order from them again and I will advise all my truck loving buddies not to as well, because apparently, they will get screwed by no fault of their own!!!

    LGND Supply Co, LLC

    Date: 04/03/2024

    Hi ******* I would like to express our sincerest apologies for the distress and inconvenience you have experienced due to the mishandling of your order.
    The situation you've described regarding the incorrect shipment of your hoodie is absolutely unacceptable, and I understand the frustration and disappointment it has caused. Please know that we are taking your feedback very seriously and are immediately looking into how this mistake occurred to prevent it from happening again in the future.
    Again, our apologies for the inconvenience and disappointment this has caused. We value you as a member of our community and look forward to having the opportunity to restore your faith in our brand.

  • Spencer R

    Date: 09/08/2022

    Spencer R

    Date: 09/08/2022

    I have contacted them via email about my package that I ordered a month and a half again and I have heard nothing back. Terrible customer service!!

    LGND Supply Co, LLC

    Date: 05/09/2023

    We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly, due to the growth we have decided to switch fulfillment centers and it's taking a little longer than usual. We understand waiting can be frustrating, especially when your excited about receiving your orders. Our sincerest apologies please continue to be understanding and patient as we work hard getting caught up on send out all orders!

LGND Supply Co, LLC is NOT a BBB Accredited Business.

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