Complaints

This profile includes complaints for MBI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MBI, Inc.

  501 Merritt 7 Norwalk, CT 06851-7000

  
• 

  MBI, Inc.

  47 Richards Avenue Norwalk, CT 06857

  
• 

  MBI, Inc.

  677 Connecticut Ave. Norwalk, CT 06857-0001

  
• 

  MBI, Inc.

  PO Box 371323 Pittsburgh, PA 15250-7323

• 

  MBI, Inc.

  78 Technology Park Dr Torrington, CT 06790-2596

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/23 i called PCs Stamps & Coins to place a order for three ****** ******** ****** **** coins. I gave the code numbers the flyer To Marybeth who answered she said the cost was $ 513.00 a coin for a **** grade. I said to her that the flyer is saying $ 313.00 she said she will call me back after she talks with her supervisor i asked if i call talk to her supervisor and she said i can not. After a hour or so, I called PCs Stamps & Coins back because i did not hear from her, a different lady answered the i said i'm interested in the three ****** ******** ****** **** ***** **** she ask me for the code on the flyer she said the coins are $ 513.00 a coin i said i would like to buy all three MS64 1882,1883,1884 She ask if i want to make payments and i said no i would like to pay for all three now she gave me a price of $ 1674.00 i gave my Debt card (Visa ) she ran the card and said to me great everything went thought you will receive the coins in 7 to 10 days.
  The next day Marybeth called me back from PCs Stamps & Coins and said she talked to her supervisor the coins were $ 989.00 two payments. I Said to her i paid for the coins all ready for
  $ 1674.00 payment was made. i will receive them in 7 to 10 days she ask me for the lady name i said i did not ash her, But Marybeth saw the order was place in her computer. Ask me to hold on so her can talk to her supervisor after about 10 mins. she said her supervisor the coins where $ 989.00 i said to her when the other lady in your office billed my credit card it became a legal Document or Contract Of Sale and the sale was final. Marybeth said they will refund me the money i and i want the coins that i ordered on 8/4/23 i have a copy of my bank statement where PCs Stamps & Coins charged my Debt Card ( Visa ). So to me the sale was final. I would like Delivery of the three ****** ******** ****** **** ***** **** dates 1882 ,1883 ,1884
  Thank you for looking into this.

  Business Response

  Date: 08/23/2023

  Thank you for
  forwarding this complaint to us. Mr. ******** contacted us by telephone on
  8/2/23 to place his order for a set of coins. Our representative inadvertently
  quoted Mr. ******** an incorrect price per coin that was lower than the actual
  price. Nevertheless, we will honor that quote. 

  Mr. ********
  will receive his shipment within 2 weeks. 
  
  Please
  feel free to contact us with any further questions

  Customer Answer

  Date: 08/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** * ********

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MBI,Inc .whoever they are has pulled $40.00 out of my checking account on June13,2023 electronic check #****.Don't know who they are and did not have my approval or or knowledge on how they got my account.Like my money back, *** ****

  Business Response

  Date: 06/20/2023

  Thank you for forwarding this complaint to us. This payment was not an automatic withdrawal but rather we received this check #**** by mail along with three other checks: #****, #**** and #**** on 6/12/23. We contacted the complainant by phone on 6/16/23 at which time they advised us that they had not placed any orders with The Danbury Mint. Since Mr. **** did not mail us these checks, we suggest he contact his financial institution for assistance in disputing and obtaining copies of these checks.
  
  Sincerely, 
  Beth R***
  The Danbury Mint 
  Customer Service Manager
  ************ **** ****
  
  

  Customer Answer

  Date: 06/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  *** ****

  Customer Answer

  Date: 06/20/2023

  I *** **** rejected the response because none of those checks are mine and I did not ingage in any business or ordered anything from this company.Calling my banks fraud dept again today and may have to close my account.Don't pull any more out of my account.!*** ****

  Customer Answer

  Date: 06/21/2023

  ***** ***** ****** ****************************
  ***** ******** **** *** **** **** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

   

  *** **** complaint #********,the bank is closing out this account today so hopefully no more further withdrawals.Thank you BBB,*** ****

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been sending goods that were not ordered and with bills requiring payment.
  I have previously asked them to discontinue doing so.
  In the past,, they have done business with my elderly brother with dementia and I believe are taking advantage of him.
  I am his court appointed guardian and conservator.
  When trying to locate the company on your business finder this address for them does not come up.

  Business Response

  Date: 06/14/2023

  Thank you for forwarding this complaint to us. We have received four orders by mail from this name and address since November 2022. We received written correspondence, addressed to the Danbury Mint, on 4/19/23 to stop accepting orders from this name and address. At that time, the Danbury Mint account was shutdown. However, he also had an order with outstanding balance with our sister company, *** ****** * *****. *** ****** * ***** was contacted by phone on 5/31/23 at which time we shut down the account and, as requested, sent a postage paid label to return the recent shipment. 
  
  We regret any inconvenience this has caused and believe this matter to be resolved. Mr. ****** can contact me directly should he have any questions. 
  
  Sincerely, 
  Beth R***
  The Danbury Mint 
  Customer Service Manager
  ************ **** ****
  
  

  Customer Answer

  Date: 06/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PCS Stamps & Coins has been harassing and threatening me for months over a payment for an item I did not receive. I have been a customer for years and spent thousands of dollars with them. I have written to them on several occasions that I never received this item, and will not pay for something I do not have. This company auto ships items at will, and makes it very hard to stop them. I have returned shipments, requested cancellation of services and after many attempts, got them to stop sending unwanted items. I want their harassment and threats to cease.

  Business Response

  Date: 06/14/2023

  Thank
  you for forwarding this complaint to us. Mr. ************* orders have all been
  canceled. We have not received any recent communication from him until
  this notice. He has a balance remaining on his account in the amount of
  $19.95 for an item that was shipped prior to his cancelation.  However, now that we are aware that he did
  not receive this shipment, we have cleared the balance due and closed his
  account. He will receive no further billing notices from us.
  
  Please
  feel free to contact us with any further questions. 

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  danbury mint mailed my grandfather a slip for a personalized jacket marketed as "a thank you for your service" making it seem as though the jacket is free. i scoured the paperwork tirelessly and helped my grandfather mail it in. weeks later we recieved a jacket and a several hundred dollar bill for a service we never agreed to. no payment agreement was made prior.
  After talking to customer support at the danbury mint they refused to honor their "thank you for your service" offer of a gift and instead started swearing and hung up on me when i brought up their BBB ratings. weeks later,we reviece the first attempt at a debt collection from a third party.
  i would like to know how a company can bill someone for something they never agreed to pay for in the first place. theres no grounds for this to be sent to collections as there wa NEVER any agreement for payment of any kind.

  Business Response

  Date: 05/26/2023

  Thank you for forwarding this complaint to us. We received an order by mail on 02/22/2022 from Mr. *********** grandfather, Mr. ****, for a Military Fleece Jacket.  The offer says Special Pricing Deal: 4 monthly installments of just $35.20 (that’s only $129 + $11.80 shipping & handling).
  
  We were contacted by phone on 3/31/2022 regarding the invoice for payment included with the shipment. At that time, we sent a postage paid label to return the Jacket.  We did not receive the returned merchandise and, as a result, Mr. **** was contacted by our Collection Agency. 
  
  We called Mr. ********* on 5/22/2023 in response to a voicemail he left with our Collection Agency. At that time, we explained the pricing and, in an effort to resolve this matter, we cleared the balance from the account to stop further billings from us and our Collection Agency. He seemed satisfied and we believe this matter to be resolved. He can contact us directly with any questions.
  
  

• Initial Complaint

  Date:04/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had a commercial or ad and in the fine print they signed me up for a subscription that I didn’t want or agree to. I spoke to them to cancel it, returned their merchandise and they are still smarting to bill me for it.

  Business Response

  Date: 04/27/2023

  Thank you for forwarding this complaint to us. Mr. ***** enrolled in the Gold and Silver ******* Half Dollars Collection via an order on our website on 11/30/22. This collection consists of monthly shipments which is why he was sent another coin in January and March. 
  His order was cancelled on 3/6/23 following a phone call to our Customer Service department. We also sent him a postage paid label to return the unwanted March shipment. We regret if we misunderstood his request if he also wished to return the January shipment, for which he received the billing reminder. The January shipment was initially charged to his credit card but that charge later rejected on 3/19/23.
  In an effort to resolve this matter we have cleared the balance for the January shipment and his order remains cancelled.
  We regret any inconvenience this has caused and believe this matter to be resolved. 
  
  Sincerely, 
  Beth R***
  The Danbury Mint 
  Customer Service Manager
  800-243-4664 ext. 4337
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a book that was IN STOCK, over a month ago. Was already charged and paid in full, website says 6-10 days for shipping. I was not notified of any updates on my shipping status after those 10 days. (No late shipping notification, etc.) I had to email customer service about 2 weeks after it should've shipped. They said they would ship it out soon. "Soon" was apparently over a week later. Later, my order status said it would ship out on April 8th (over a month after ordering and paying). Now on the 9th it says 24 hours to 72 hours. I don't trust a word they say, this product wasn't cheap, it was over $200 for this single book. It was supposed to be a birthday present and it is going to be very late, because I was lied to twice about the promptness of the shipping and handling process. I would've never ordered if I knew I wouldn't receive my product until 2 months later. I was intending to order the ** ********* collection and a few other books from them, but at this rate with the lack of transparency I will not be ordering anything from them again.

  Business Response

  Date: 04/13/2023

  Thank
  you for forwarding this complaint to us. We apologize for the delay in shipping
  the book to Mr. ********. The book was not in stock when he placed his order.
  He was sent a letter on 3/17/23 advising of the delay and that the book would
  be delivered in April. The book shipped on 04/10/23 by ******* *******. The
  tracking number is: ************ and was delivered on 04/12/23.
  
  Please
  feel free to contact us with any further questions. 

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I purchased books and requested a monthly payment plan. Unfortunately my card was stolen and had to be replaced. 3 charges showed up on my account so I assumed everything was good until I received a notice in December. I called and we discovered the charges were bounced back and I needed to update my card info. This was January. I updated and was told I would be charged monthly and the process would start over (per my request so that I didn’t receive multiple charges in one month). I then received 3 repeat charges in March in the same day. Once again I called and the woman I spoke with nonsensically say the computer glitched out and did this and that she would “personally reverse all but one of the charges and make sure she placed the rest of the charges once a month”. I very thoroughly for the third time explained I could not afford more than one charge a month. I been laid off from my job and finances are really difficult. Not only did none of this happen but I was charged FOUR more times just a couple days later. I was on vacation and this completely maxed out my card so it was declined at a dinner I was at with family and friends. Humiliating. This time I emailed EP only to be met with a horrendous response that took no ownership of the situation and blamed me for something I have no control over. Lina did say she would refund the charges however it’s been 3 days and NOTHING has been reversed. This customer service is abhorrent and I no longer want these books. They are more trouble than they’re worth and I will let everyone know never to purchase from EP if this issue isn’t resolved. If this is not resolved by the end of the week I will report this to my credit card company as unauthorized.

  Business Response

  Date: 04/11/2023

  Thank you for forwarding this complaint to us. We apologize
  for any frustration or embarrassment that this has caused Ms. *******. When she
  placed her order in September 2022, the charges on her credit card declined.
  She contacted us in November with a new credit card number. Although 3
  installment payments were due, we told her we would accommodate her request and
  charge one payment per month until complete. Due to an error on our part, after
  the November charge was processed, the next payment was not processed until
  March 15, 2023. Unfortunately, since all payments were past due, the balance of
  her payments charged at one time.

  
  We refunded Ms. *******’s credit card for the multiple charges
  on 03/28/23. In addition, we have reached out to Ms. ******* directly and have
  mutually agreed to a courtesy credit for one installment payment. She agrees
  that she will be responsible for the remaining 2 payments which will be charged
  to her credit card on 04/15/23 and 05/15/23.

  Again, our apologies for the error on our part. Please feel
  free to contact us with any questions. 

  Customer Answer

  Date: 04/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a copy of ******* **** on 11/9/2022, for approximately $40. The email for the advertising promotion I received specifically mentioned there to be the "opportunity, yet no obligation" to purchase additional books. There was never any disclosure of any subscription, as is necessary for subscription services. However, on 12/9/2022, I was charged approximately $130 under the same order number for a book I did not order. I noticed the charge on 12/12/2022 for this unordered merchandise and requested cancellation of this fraudulent order from my account. I received confirmation of the transaction cancellation that same day. However, the charge was reapplied on 12/14/2022 and I receive a copy of some random Hoffman book I did not want and did not order on 12/16/2022. I reached out to Easton Press on 12/17/2022 to ask for a refund and they indicated they would mail me a return label to return the book so they could send me a refund. However, even as of today, 2/10/2023, that return label still has never shown up! I opened a credit card dispute on 12/24/2023 due to the non-receipt of this label within a reasonable mailing time. That credit card dispute is still processing but the company has been constantly mailing me bills asking me to give them my credit card information so that they can recharge me $130 for this book that I did not order! They can't send me a return label, but they certainly can send me billing statements! I want these billing mailings to stop and the assurance that I will not be responsible for the cost of this product I did not order and am still unable to return.

  Business Response

  Date: 02/16/2023

  Thank you for forwarding this complaint to us. We are sorry
  to hear that our marketing was not clear to Mr. *****. He is correct-he is
  under no obligation to continue receiving books. However, the initial offering,
  as well as the letter enclosed with his first shipment does explain this is a
  collection and a book will ship monthly.

  
  Mr. ***** canceled his order on our website on 12/12/22,
  however, the second book was already prepared to ship and could not be stopped.
  He contacted our Customer Service department on 12/19 at which time a postage
  paid return label was sent to him to return the unwanted book. A second postage
  paid label has been requested to be mailed to him since he indicates he has not
  received the first one.

  We processed one charge to his credit card in the amount
  of $130.43 for the 2nd book. However, since he disputed the charge
  with his credit card company for the 2nd book and a chargeback was
  issued on 1/9/23, there is no refund due upon receipt of the return.

  
  Attached is a copy of the letter that was enclosed in Mr.
  *****’s first shipment indicating that he would receive additional books.

  
  Please feel free to contact us with any further questions.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/29/2023. I bought a coin from PCS for $59,99 of of their website and got an email starting same. When I looked at my debit card invoice I was billed $59.99 and then another $124.90. when I call them up about it they said I didn't check the box. What box? I didn't get a reply. I told them to cancel the order and refund me the $59.99 and the $124.90 they took from me. Do not ship the coin. Today I got the coin and with it a receipt for $124.90. $119.99 with $5.00 shipping. ***. I ordered one coin for $59.99 with free shipping.( I have the email and the add for it saved) I did not at any time order or authorized any coin for $119.99. They ripped me off for as lease $124.90. I want my money back.

  Business Response

  Date: 02/17/2023

  Thank you
  for forwarding this complaint to us. Our apologies to Ms. ****** for the error
  in placing her order. She is correct; she should have been charged $59.99 for
  the price of the coin that she ordered but she was incorrectly charged
  $124.90.  This was due to a system error
  on our part.
  
  When she
  contacted us on 01/30/23 to cancel her order, the coin had already shipped and
  could not be stopped.
  
  We have
  given Ms. ****** a full refund to her credit card in the amount of $124.90 on
  2/7/23.  We have also sent a postage paid
  return label to her so that she may return the coin.
  
  Again,
  our apologies for the error and for any inconvenience this may have caused.

  Customer Answer

  Date: 02/21/2023

  
  ***** ***** *** ********************
  
  ***** ******* ******** *** **** **** **
  
  *** ********** ***********************
  
  ******** ***** ***
  
   

  Thank you For your help in getting my money back.

  *** ***** ******

   

  *****