Complaints
This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 745 total complaints in the last 3 years.
- 205 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Flowers were ordered on 2/11/2025 for delivery on 2/16/2025. On 2/21/2025 I was informed that the flowers were never received by the recipient. I had to reach out to FromYouFlowers and found out that the order was never delivered because there apparently were no florists to deliver.
If I had not double checked with the recipient, the flowers would have never been delivered.
The company refused to give me a refund of the agreed amount which was only 10% and was not even the cost of the delivery. They also said that they would re-deliver but that has yet to be seen.
Business Response
Date: 02/26/2025
A supervisor has contacted the customer, and this has been resolved. We left a voicemail and sent an email confirming delivery. The customer was given a refund of $18.95, which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further.
Sincerely,
From You Flowers
Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #********* was placed from From You Flowers and was to arrive on 2/15 and it didn't. I received notice of delivery it had, but my mother confirmed that it had not. After contacting customer service, the flowers were delivered on 2/16-- and I was given a "credit" for the delivery fee which has an expiration date. I visited my mother on 2/22 and saw the flowers. Disappointed to see the bulbs are the size of the nail of my index finger. This was not how they were advertised. I requested refund on 2/23 & was promised 50% refund and a redelivery on 2/25. Attached is a photo of the flowers received (the pink vase) & flowers purchased in background are a local purchase for comparison in size. I also included a copy of ad.
Order#601014419 A separate purchase with *** was made 2/19/25. for delivery to funeral home on 2/20/25 but did not. I called 2/21/25. I was told I would be callled back did not get a call back. I called 2/22/25 and agreed to cancel the order for a refund since they had not delivered and missed the wake (2/21) and now funeral (2/22). There is a credit pending in my bank account.
I realized that a pattern of non- deliveries (2 additional prior orders ) and became curious if From You Flowers and *** were affiliated. I just became aware today that From You Flowers and *** merged in 2023. Thes two orders from recent years-an order for my deceased mother in law’s funeral and another delivery that never arrived while my mother was hospitalized.
I am a customer who follows up on the statuses of my purchases. This is now the 4th non-delivery.
I have informed From You Flowers/*** of this issue and they've agree to reimburse me as stated above. I want BBB to be informed and to investigate. I'm losing trust of this company. Are the flowers being delivered as stated?
I would like Better Business to confirm that From You Flowers/*** will honor what they have stated and not issue a "credit" to my account that requires another purchaseBusiness Response
Date: 02/24/2025
The issue has been resolved after the customer spoke with a supervisor. A 50% refund has been processed and should appear in their account within 1-3 working days, depending on their credit card provider. Additionally, we have confirmed that the redelivery was successfully received by the intended recipient on February 24th, 2025. If there is anything else we can assist with, please let us know.
Sincerely,
From You FlowersCustomer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers on 2/17/25 online from From You Flowers and they still have not been delivered. I have received multiple emails apologizing but they have done nothing to correct this issue and just say they will deliver the next day but still no delivery. It was flowers for my mother’s birthday in a different state. I live in ** while my mom lives in **. They have had plenty of time to fix the issue but they refuse to deliver the flowers I purchased without a reason. No bad weather in the area of delivery. They said they would send an apology not, make the bouquet bigger but haven’t done so.Business Response
Date: 02/21/2025
A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. In addition, a complementary arrangement was placed for delivery March 4,2025. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lied to me about them delivering my products after i emailed and called multiple times. Then a few days later said they lied and would send a new one and still haven't recieved anythingBusiness Response
Date: 02/19/2025
A supervisor has contacted the customer, left a voicemail, and sent an email. The customer has been refunded in full, which should be credited to their account within 1-3 working days depending on their credit card provider. We also confirmed that the intended recipient received the order on February 19th, 2025. Please let us know if there is anything further with which we can assist.
Sincerely, From You FlowersInitial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I PLACED AN ORDER FOR FLOWERS FOR GUARANTEED DELIVERY ON 2/13 OR 2/14. AS OF 2/18 I HAVE RECEIVED 3 EMAILS TELLING ME THE FLOWERS WERE DELIVERED. ONE EMAIL WAS SENT PRIOR TO 2/18 TELLING ME THAT THE FLOWERS WERE RECEIVED ON 2/18. THESE FLOWERS WERE A "GIFT" FROM MY DAUGHTER'S **** ****. A GIFT FROM HEAVEN FOR VALENTINES DAY. THIS ENTIRE EVENT HAS BEEN DESTROYED BY THIS COMPANY AND THEY ONLY SAY SORRY AND THEY WILL APOLOGIZE TO MY DAUGHTER. THEY HAVE BLATANTELY LIED TO ME 3 TIMES IN EMAILS SAYING SHE GOT THE FLOWERS. THIS COMPANY IS A SCAM. I PAID $52.34 LITERALLY FOR NOTHING.Business Response
Date: 02/19/2025
The customer has spoken to a supervisor and this has been resolved. We have issued a full refund back to the customer's account; the refund typically will post in 1-3 business days, based on their credit card provider. As an extended apology we have offered a complimentary arrangement to be shipped by our grower as we are not able to deliver locally at this time. Please let us know if there is anything further, we can assist with.
Sincerely, From You Flowers
Customer Answer
Date: 02/20/2025
The company guaranteed me delivery on 2/19/25 and yet failed again. They sent me an email indicating they are not guaranteeing delivery on 2/20/25. They also guaranteed that the same arrangement, but larger, would be delivered. The email today showed a completely different arrangement. The arrangement I ordered included a very specific flower chosen because of the premise of the order to begin with. They did refund my money. However, they have sent me 4 different emails indicating the flowers were delivered, and those were all inaccurate. Then promised delivery on 2/19/25, they failed. Then promised the very arrangement that I ordered but larger, again they failed. I even spoke with them yesterday indicating I wanted to see the arrangement BEFORE it was sent out and they told me that was not necessary becauses they were having the florist replicate the esact order I placed.Business Response
Date: 02/21/2025
A supervisor has reached out to the customer and left a email and sent a email. Unfortunately on February 19th we where still not able to reach any of our affiliated local florist and did arrange to have an arrangement shipped for delivery February 20th. As we could not reach the customer at the time of that call we proceeded with the shipped floral arrangement so that we did not delay again. As the customer was not satisfied with that we were able to finally speak to a local florist February 20th and arranged a local delivery of the correct arrangement. At this time both arrangements have been delivered. Please let us know if there is anything further we can assist with.
Sincerely,
From You Flowers
Customer Answer
Date: 02/21/2025
Complaint: ********
I am rejecting this response because no one ever phoned me from the business to discuss the issues. I only received email responses to my messages sent and I had one phone conversation where I initiated the call and I was refused to be permitted to speak with a supervisor.You may close the case as there is nothing that con be done at this point. They did deliver two arrangements, over a week late from when the first was to be delivered. They missed their deadline, they sent me four emails indicating that the arrangement had been delivered and those were all inaccurate. It is a shame that this experience was so terrible.
I will never use the business again and will leave a detailed review as to why.
Thank you for your efforts in bringing this matter to resolution. Time is something that can never be replaced. Hopefully they take a bit more pride in their work and even more pride in actually doing what they say they are going to do.
Sincerely,
****** *********Business Response
Date: 02/21/2025
We attempted to contact the customer again but had to leave another voicemail. We have confirmed a full refund of $52.34, which may take up to 3 business days to reflect in the same account used. Additionally, both complimentary orders were delivered yesterday.
Please let us know if there is anything else we can assist you with.Sincerely, From You Flowers
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers to be delivered before noon on feb 14th I paid extra for the before noon delivery. It’s now Feb 17 flowers still not delivered. Call was told only supervisor could issue refund. Have been placed on hold several times supervisor never answeers. Want a refundBusiness Response
Date: 02/19/2025
A supervisor has contacted the customer, left a voicemail, and sent an email. We have issued a full refund back to the customer's account; the refund typically will post in 1-3 business days, based on their credit card provider. Please let us know if there is anything further, we can assist with.
Sincerely, From You Flowers
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order on 2-5 for Valentine’s delivery on 2-14. Shipping label was not printed until 2-14. Won’t get my package until 2-17. I don’t want rotten and old strawberries and wilted roses. Contacted foryouflowers and they said it was *** fault. Contacted *** and they said they didn’t receive the package until 2-14 after hours. Husband spent 200 dollars and all that foryouflowers said as they can give him a 20% discount. Won’t be using foryouflowers anymoreBusiness Response
Date: 02/19/2025
A supervisor has contacted the customer, left a voicemail, and sent an email. We have issued a full refund back to the customer's account; the refund typically will post in 1-3 business days, based on their credit card provider. Please let us know if there is anything further, we can assist with.
Sincerely, From You Flowers
Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Ordered a bouquet from From You Flowers Feb 13, 2025; received email 9:49 am confirming delivery date Feb 14 [pdf “Receipt From You Flowers”]. bottom of email says “We guarantee the florist arranged flowers will be delivered today”
-Called company at 7:58 pm EST to ask re: delivery as web shows “Delivery scheduled. Arriving Friday, February 14.” Spoke to employee Akash who checked status & said flowers would not be delivered. Asked him to find any florist, employee said no flowers could be delivered until Mon. asked why did they take order if they don’t have supplier, why advertised on website that orders can be placed/delivered on 14 Feb, why system showed order is en route & why they didn’t inform me; told him I don't want the flowers
-company sent emails on Feb 14 8:31 am & 2:13 pm [pdf “Promotional eMail] offering lastminute orders
-company website says “Valentine’s Delivery Available All Weekend! Shop Now” filters 319 items available for delivery to ZIP ***** [png Screenshot (451)] 8:23 pm on Feb 14
-website shows delivery available Sat. & Sun. for $2.99 [png Screenshot (452)”] at 8:23 pm Feb 14
-phone Screenshot 9:12 pm [jpg: Phone] on Feb 14 & website Screenshot [png: Screenshot 456] 5:38 pm on Feb 15 show flowers “Arriving Friday, February 14” despite cancelling
-website [png: “Screenshot (457)”] shows company guarantee “If one of our florists lets us know that your selected delivery time and/or date cannot or will not be met, we will contact you as soon as possible to inform you of the situation:” company failed to inform us, caused undue stress & prevented me from making alternate arrangements
-website should be updated promptly to accurately reflect failure to deliver; company should COMMUNICATE with customers so they can make alternate arrangements if unable to fulfill contract & remove false advertising promising same-day delivery & false guarantees they'll inform customers. Company should compensate me for this unprofessional and unreliable experienceBusiness Response
Date: 02/18/2025
The customer has spoken to a supervisor and this has been resolved. The customer was refunded in full, which can take up to three business days to appear on their method of payment. We have also noted his order with a $75 complimentary florist-designed arrangement to be used at his discretion. Please let us know if we can assist with anything further.
Sincerely,
From You FlowersCustomer Answer
Date: 02/18/2025
Business reached out this morning. Offered refund and credit on the account for any future purchase, which I accepted. How do I proceed if I still want BBB to follow up with the business re: updating their system to ensure timely communication with customers via their website and reaching out to customers in event of a failure to deliver, so future customers do not face a similar situation?Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/13/2025, we received a box of a dozen multi color roses. I trimmed them and placed in water with the packet of preservatives. The next morning (2/14) there were 2 roses completely wilted and a few more looking a little wilted. By the 2nd day, nearly half the dozen were beginning to wilt and one broke off!
When I emailed the customer service they responded with a 30% discount for a future purchase/ and gave me a $6 credit.
This is a ridiculous solution when nearly half the roses were wilted by day 2!!!
At the minimum they should offer a 50% or more refund!!! Disappointing for sure!!Business Response
Date: 02/19/2025
A supervisor has contacted the customer, left a voicemail, and sent an email. We have issued a full refund back to the customer's account; the refund typically will post in 1-3 business days, based on their credit card provider. Please let us know if there is anything further, we can assist with.
Sincerely, From You Flowers
Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/15/2025 I purchased flowers to be delivered to my mother for a belated Valentine’s Day gift. What pulled me in was the “same day delivery” and the flowers looked beautiful online. I completed my $80.00 purchase and would track periodically throughout the day, as I was excited for them to arrive. I then received an email saying that the flowers were delivered but they were not. After sending an inquiry through their customer service options, they then emailed me saying someone would reach out after investigating, which still has not happened. Now coming online to see similar stories is disheartening to say the least. As well as it being Valentine’s Day, my father and her now late husband passed two years ago and has a birthday this week which was the other sentiment behind sending the flowers. Even if they were to be delivered now, it’s too late because she won’t be home to get them and they will die outside on her porch in the cold weather. I am seeking a full refund but have not heard from them at all. Sincerely hoping I can get my money back!Business Response
Date: 02/19/2025
A supervisor has reached out to the customer. We have left a voicemail and sent an email. The customer was refunded in full which can take up to three business days to appear on their method of payment. We have also noted their order with a $75 complimentary florist-designed arrangement to be used at her discretion. Please let us know if we can assist with anything further.
Sincerely, From You FlowersCustomer Answer
Date: 02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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