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Business Profile

Retail Florist

From You Flowers, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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From You Flowers, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 746 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for my mom and paid to have them delivered the day before Mothers Day, May 10th, as I was going to be out of town and not able to spend it with her. I was following up on the tracking on the day they were to be delivered and there was a *** link that stated they wouldn’t be delivered until Tuesday, May 13th which is 3 days late. I immediately contacted customer service and let them know about the *** link and they assured me that a florist was in route to deliver them that day. I kept asking them to please look at the order as there was a *** tracking link attached to it. They just kept insisting a florist was going to be delivering them. So I waited and when my mom had not received the flowers I contacted customer service again and they just said they were sorry and would call my mom and apologize and give me a $10 credit to use toward their service again. First of all I don’t appreciate being told a florist was delivering them when it was *** all along and then the flowers don’t arrive on time. My mom finally received the flowers on Tuesday which I had let her know to stay close to home as they would be delivered that day. She had only left the house for 10-15 minutes for an appointment when *** delivered the flowers and left them in the direct sun on her front porch. There are plenty of shaded places that the ****** drivers put packages all the time. When she opened the box the flowers wee wilted and already browning. Two days later the irises never opened. I contacted customer service again and sent pictures of the flowers and at first they offered 30% refund and then after going back and forth went up to 50%. I don’t believe a credit of $34 on a $95 is sufficient when the flowers are not only late, but arrive wilted where she couldn’t even enjoy them. Also I don’t appreciate customer service lying to me stating they were in route by a florist the day they were supposed to be delivered when they were not all along.

      Business Response

      Date: 05/21/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers   

    • Initial Complaint

      Date:05/19/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for flowers on 15 May 2025. I received an email stated that the flowers were delivered on 16 May 2025. However, the recipient never received them. I emailed the company on 17 May 2025 inquiring if they had visual evidence (photo) that the flowers were delivered to the correct address and recipient. The response I received was:

      "Thank you for your recent order. We are pleased to inform you that your order going to Sung Bounthavong was delivered May 17th at 9:30 Am."

      This was strange since the previous email stated the flowers were delivered on 16 May 2025.

      I sent another emailed explaining that the flowers were, in fact, not delivered to the recipient. The response from the company was:

      "Thank you for your recent order. Please accept our sincere apologies for any inconvenience this may have caused. We will thoroughly investigate this situation and get back to you as soon as possible with our findings.

      Thank you for contacting us, and rest assured, we will get back to you as soon as we have more information."

      I am not satisfied with this response, and I would like to have a full refund on my order.

      Business Response

      Date: 05/20/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Additionally, the delivery was made on May 16th. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers  

      Customer Answer

      Date: 05/20/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The delivery was actually two days later on Sunday, 18 May 2025 and not on Friday, 16 May 2025 as stated in the response.

      The pre-mature notice that the delivery was made created a lot of confusion both for the company and myself. I'm not sure what occurred, but it stems from a delivery system notification issue. If the delivery system was accurate, I would not have reacted. Rather, I would have waited for the delivery. The pre-mature notification that the delivery was completed prompted a response from me.

      Regardless, the outcome is satisfactory to me. 





      Sincerely,



      **** *********** 

    • Initial Complaint

      Date:05/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a bouquet for my Mother In Law to be delivered by Mother’s Day - the order says delivery on 5/10 or 5/11. Got a call on 5/10 that they had to find a new florist for the area and that they would be delivered the next day on 5/11 instead. Thought it was no big deal, but now it’s 5/16 and the flowers have still not been delivered! If they can’t do the order then they should just tell me that and refund me instead of lying and having me wait and be disappointed. Totally ruined what was supposed to be a nice surprise for Mother’s Day. Will never be buying from them again.

      Business Response

      Date: 05/19/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered three $90 bouquets to be delivered on mother's day. One of the orders never arrived, so three days later I reached out to the company. They apologized and said they would give me half of my money back, plus upgrade my order for my loved one. This would have been fine if it had actually happened. They did not refund me 50%, no apology letter sent, and what my grandmother received can only be described as a $20 bouquet from a grocery store. I reached out again, and they refunded me for the entirety of the order. I then reached out to the other two recipients and asked for photos of their delivery. They also received products that were not at all what was ordered. What was supposed to be a full and colorful bouquet was a small handful of dying flowers that did not even fill a small vase. This company is scamming its customers into making a purchase based on photos and then sending a few cheap flowers in its place.

      Business Response

      Date: 05/16/2025

      A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a review on fromyouflowers.com they contacted me who was gifted the flowers and the person who gifted the flowers to me. They said they would send another arrangement. They didit is still nowhere near like it should be. I have pictures. I’m over this. They just need to refund the person who gifted me the flowers.

      Business Response

      Date: 05/19/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers   

      Customer Answer

      Date: 05/19/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *****

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased flowers and chocolates to be delivered for a friends birthday on a specific date. The delivery charges were equal to the item charges, but the items were delivered late. Because they were in transit for so long the flowers were wilted once they finally arrived and the chocolates were melted. Poor customer service. The agent led me to believe the delivery charges would be refunded but they were only offering me a credit, which I have no interest in pursuing, I would like an refund since the order was not delivered on time nor was it in good shape due to the delayed delivery.

      Business Response

      Date: 05/19/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers   

      Customer Answer

      Date: 05/20/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ****

    • Initial Complaint

      Date:05/15/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the transaction on May 3.
      Flowers were to be delivered on May 10.
      They were not delivered.
      On May 11, I contacted From You Flowers. They said they would figure out what happened and get back to me. I did not receive any updates.
      On May 14, I contacted From You Flowers again. They said they would figure out what happened. I requested the name of the florist so I could contact them. The florist does not exist.
      I do not feel as if my problem will be solved.
      I have been charged for my order.

      Business Response

      Date: 05/16/2025

      A supervisor has contacted the customer and left voicemails and sent emails. A 50 percent refund has been processed, which typically will be posted in 1-3 business days, depending on your credit card provider. Additionally, the delivery was made on May 16th. Please let us know if there is anything further we can assist with.
      Sincerely,
      From You Flowers  

      Customer Answer

      Date: 05/16/2025

      My product was finally delivered. Thank you for your prompt response and support.

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my wife flowers for Mother’s Day. When the flowers showed up they were already browning and covered in bug larvae. They also advertised a big bouquet of flowers and when received only had maybe 6 main flowers and the rest was filler. I reached out to the company and had no luck getting resolved.

      Business Response

      Date: 05/16/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bouquet of flowers to be delivered on 5/13/2025 and they were not delivered. I'm afraid that I've been scammed

      Business Response

      Date: 05/14/2025

      A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    • Initial Complaint

      Date:05/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flower for my mom for Mother’s Day. I was given a delivery date of 5-11-25 . I checked the tracker on said date to insure it was on track for delivery and it was bumped to 5-12-25 by 6pm . Upon the time frame expiring I called customer service which proved to be the worst experience! I was told that the arrangement would be upgraded and that a credit would be given and that someone would personally see to the delivery being made on 5-13-25 . I also waited to 6pm and checked with my mom to see if she had received her flowers which she didn’t. I called Customer service again and had no resolution! By the way it’s a 3rd party service and are extremely rude , hard to understand, and incredibly condescending! This was a terrible experience and these people should not be allowed to continue to do business. Terrible customer service!

      Business Response

      Date: 05/15/2025

      A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. In addition, we have offered a complimentary arrangement which can be used at their discretion. Please let us know if there is anything further we can assist with.
      Sincerely, From You Flowers

    From You Flowers, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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