Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
• 

  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

• 

  FreeShipping.com

  Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive advertising. Apparently after ordering a holiday gift in 2022 I "opted in" for a free "trial" membership to freeshipping****. Not only would I not want or need a free trial membership I would not want to subscribe to anything triggering an auto payment for failure to notify a business. This is very deceptive and this practice should be discontinued. At $19/mo this seemingly minimal amount I'm sure has impacted many consumers unwittingly. I am disappointed in myself for not catching this sooner which I'm sure the company completely banks on capturing months of charges by consumers before they catch on. Very disappointed this deceptive business practice is allowed to go on.

  Business Response

  Date: 10/11/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *****. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on December
  2nd, 2019, after making an online purchase on ************, Ms. ***** was
  presented with an ad banner promoting our FreeShipping**** program. Ms. ***** clicked
  on the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program at no cost for 30 days. The terms on that page, titled “Offer Details,”
  explained that if she did not cancel her subscription by the end of the trial,
  her subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *****’s membership was
  canceled at her request on 10/7/23. This membership has been canceled and fully
  refunded for $610.00. The remaining credit will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *****.

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was issued a charge of $16.95 for a Rewards Member program which i did not sign up for nor am I interested in. I am told I will be charged 16.95 per month and I want it stopped and a credit issued to my credit card.

  Business Response

  Date: 09/27/2023

  I write regarding
  the above-referenced complaint submitted to your office by Ms. *****. We regret
  any confusion or inconvenience she experienced when doing business with our
  company and trust that this letter will address her concerns.   
  
  Our records show
  that on August 26, 2022, after making an online purchase at **********, Ms.
  ***** was presented with an offer for free shipping for joining the Member
  Rewards program. The offer included the program terms, which explained that if
  she did not cancel her membership by the end of the free 30-day trial, her
  subscription would automatically continue, and the monthly subscription fee of
  $16.95 would be charged to the credit card used to make her purchase. 
  
  Our records show
  that she completed the registration process by providing her e-mail and
  agreeing to the program terms. Shortly thereafter, we sent Ms. ***** a welcome
  e-mail to the e-mail address she provided upon enrollment that included full
  information on how she could access and enjoy her program benefits and
  reiterated the program billing terms. 
  
  We have not
  received any direct correspondence from Ms. ***** concerning her membership.
  
  We have canceled her
  account and we did issue a full refund of $220.35 back to her this should post
  to her account within 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *****.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FREESHIPPING**** has madeat least 3 attempts to charge my ***** ***** credit card for a service that I DID NOT REQUEST. Fortunately, the bank declined the transaction. However, the fraud attempt has resulted in new credit cards having to be issued. Then, all automatically-billed vendors have to be updated with new ingo. What a hassle! Somehow, this company got my new card info and attempted to bill that card.

  Business Response

  Date: 09/22/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. ********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on August 31st, 2023, after making an
  online purchase, Mr. ******** was presented with an ad banner promoting our
  FreeShipping**** program. Mr. ******** clicked on the banner and arrived on our
  order registration page, which provided full details about our money saving
  membership program and how he can try the program for 7 days at the trial fee
  of $2.00.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue, and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund of the $2.00
  trial fee back to Mr. ********’s account. This refund will post in 2-5 business
  days.
  Again, we regret any inconvenience this may have caused Mr. ********.

  Business Response

  Date: 09/22/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. ********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on August 31st, 2023, after making an
  online purchase, Mr. ******** was presented with an ad banner promoting our
  FreeShipping**** program. Mr. ******** clicked on the banner and arrived on our
  order registration page, which provided full details about our money saving
  membership program and how he can try the program for 7 days at the trial fee
  of $2.00.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue, and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund of the $2.00
  trial fee back to Mr. ********’s account. This refund will post in 2-5 business
  days.
  Again, we regret any inconvenience this may have caused Mr. ********.

  Business Response

  Date: 09/22/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. ********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on August 31st, 2023, after making an
  online purchase, Mr. ******** was presented with an ad banner promoting our
  FreeShipping**** program. Mr. ******** clicked on the banner and arrived on our
  order registration page, which provided full details about our money saving
  membership program and how he can try the program for 7 days at the trial fee
  of $2.00.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue, and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund of the $2.00
  trial fee back to Mr. ********’s account. This refund will post in 2-5 business
  days.
  Again, we regret any inconvenience this may have caused Mr. ********.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business wrongfully charged my **** account $19.00 and $2.00
  without my authorization I already reported as fraud to my Bank

  Business Response

  Date: 09/18/2023

  I write in regard to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on August
  24th, 2023, after making an online purchase online, ****** ********
  was presented with an ad banner promoting our FreeShipping.com program. Mr. ********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how he can try
  the program for 7 days for $2.00.  The
  terms on that page, titled “Offer Details,” explained that if he did not cancel
  his subscription by the end of the trial, his subscription would automatically continue,
  and the monthly subscription fee would be charged to the credit card account
  that he provided. 
  
  Our records show that he
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  
  We received a dispute for
  the $19.00 membership fee from Mr. ********’s bank on 8/31/23. At that time, we
  canceled the membership and accepted the dispute, allowing for the refund of
  $19.00. The $2.00 trial fee has also been refunded as of 9/18/23, this credit
  will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a subscription in March. They have continually charged my credit card sine then. They are now saying they have no record of my call and and accusing me of lying. The service don’t even work as stated. I was still charged for shipping by the company and I was also supposed to get free 2 day service and that was not provided. I tried to cancel online and that service was down everytime I tried. I just want my money back from the time I canceled until now. This is a total scam

  Business Response

  Date: 09/08/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ******. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on December 12th, 2022, after making
  an online purchase on ***********, Mr. ****** was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ****** clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program with the trial
  fee of $2.00 for 7 days.  The terms on
  that page, titled “Offer Details,” explained that if he did not cancel his
  subscription by the end of the trial, his subscription would automatically continue,
  and the monthly subscription fee would be charged to the credit card account
  that he provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ****** a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  This membership has been canceled effective 9/8/23. As a
  courtesy, I have issued a full refund back to Mr. ******’s account.  The total refund will be $125.00 and will
  post back within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. ******.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know company was even on my credit card. I have disputed the charges on the card.

  Business Response

  Date: 08/28/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on May 19th,
  2023, after making an online purchase online, Ms. ******* was presented with an
  ad banner promoting our FreeShipping**** program. Ms. ******* clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how she can try the program for 7
  days for $2.00.  The terms on that page,
  titled “Offer Details,” explained that if she did not cancel her subscription
  by the end of the trial, her subscription would automatically continue and the
  monthly subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *******’s membership
  has been canceled and fully refunded as of 8/28/23. The refund of $78.00 will
  post back to the card on file in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *******.

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For nearly a year Freeshipping has been billing my credit card monthly for essentially no service. I do not recall intentionally signing up for this service and have no sign in information. Since June I have been trying to cancel this service. In an extensive email conversation they have repeatedly insisted they cannot find my account information, despite sending my name, email address, address, and credit card information. I just talked to them for 45 minutes, receiving exactly the same story. I think this is basically a scam.

  Business Response

  Date: 08/25/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Unfortunately, we have been unable to locate a membership
  under the name, address, email or card information provided previously by Mr.
  ********. A customer service representative last responded on July 11th 2023 requesting additional information to locate the membership however we have
  not yet received a response. We have sent a follow up email in order to look
  into this further and cancel and refund the mentioned account.
  Again, we regret any inconvenience this may have caused Mr. ********.

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I supplied freeshipping.com all the information they asked for: my email, my wife's email, our address, a screen shot of the billing information from my credit card company, and the first five and last four digits of my credit card. They wrote several times saying they could not find my account.  This is incomprehensible to me.  They are perfectly able to access my credit card account and withdraw a fee for services never used each month but can't find my account? I spoke yesterday with a very polite representative of the country, gave the same information -- everything she asked for -- and still got the same response, no record of my account (beyond, of course, my billing information)  This seems to me an intentional effort to prevent me from closing this account.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received any checks from free shipping since I have moved. They keep sending my checks to my previous address so none of my checks have been received or cashed. I received my first check in august 2023. Since May of 2022 I have not received any of my earnings including for the check of May 2022 . So I am asking free shipping to send me a check for the earnings of last year and the months of may, june, and july of 2023.
  My second complaint is I purchased several groupons and free shipping is not paying out the cash back on it. It was declined due ineligible due to restrictions found on the site. I went through freeshipping and made the purchases on the groupon website for each purchase. I dont know what is happening but I have always done the samething and its always been paid out. I also made a purchase at ******** and that purchase is also not showing up.

  Business Response

  Date: 08/17/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. **********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Savings payout are issued to the address on file, members
  are able to update their address at any time by logging into their
  FreeShipping**** account and updating their personal information. We will have
  any outstanding checks reissued to the address provided. The new check will be
  issued in 5-7 business days.
  FreeShipping**** obtains all of your cash-back purchase data via our participating retailer
  network. We determine, at our sole discretion, whether or not a purchase made
  through a FreeShipping**** participating retailer qualifies for cash back. We reserve the right to deem a
  purchase ineligible for cash back if a participating retailer fails to report a
  transaction to FreeShipping**** or if it withholds payment to us for any reason. We will be happy to reach out directly
  to look into the mentioned cash back that was declined due to retailer
  restrictions.
  Again, we regret any inconvenience this may have caused Mr. **********.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents are elderly. And where Christmas shopping online. ***** . She was somehow signed up for a monthly membership for 19.99. I called in. The lady told me it happens all the time. It's very confusing people think they are just using there ***** Cash. But they have been paying for a membership monthly they didn't even know they had , didn't use. Since before last Christmas. They need a refund. They are on a fixed income. And a refund of more than just the August fee.

  Business Response

  Date: 08/17/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ****. We regret any confusion or inconvenience they
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on December
  7th 2022, after making an online purchase on *********, ***** ****
  was presented with an ad banner promoting our FreeShipping.com program. Mr.
  **** clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how he can try
  the program for 7 days for $2.00.  The
  terms on that page, titled “Offer Details,” explained that if he did not cancel
  his subscription by the end of the trial, his subscription would automatically continue,
  and the monthly subscription fee would be charged to the credit card account
  that he provided. 
  
  Our records show that he
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Mr. **** a welcome e-mail to the
  e-mail address he provided upon enrollment that included full information on
  how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  
  Ms. ****’s membership has
  been canceled and fully refunded for $125.00. This remaining credit will post
  in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused.

  Customer Answer

  Date: 08/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website using deceptive tactics to trick people into signing up for free shipping without disclosing that you will be billed monthly indefinitely. I do not remember ever signing up for this website or receiving ANY services but have found over $200 in the past year+.

  Business Response

  Date: 08/14/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on March 12th, 2022, after making an
  online purchase on *************, Mr. ***** was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ***** clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program for $2.00 for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *****’s
  account.  The total refund will be $242.00,
  and the remaining credit will post back within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *****.

  Business Response

  Date: 08/14/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on March 12th, 2022, after making an
  online purchase on *************, Mr. ***** was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ***** clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program for $2.00 for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *****’s
  account.  The total refund will be $242.00,
  and the remaining credit will post back within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *****.