We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Franchise.

Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Franchise World Headquarters LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to order subway through there app because it's just easier to get it how I want it but the last couple times I have tried to order the app says there closed like today it was 4:58 pm on a Tuesday 2/6/2024 but there app says they closed at 5:00 pm around dinner time. I have contacted there customer support about fixing there tim for ordering like on the Saturday that it said they were only open from 7:00 am 7:30 am but I don't know if that got fixed I guess until they fix their app I'm not getting subway

      Business Response

      Date: 02/13/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:02/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********* purchase does not show under my Purchase history nor I ever received an email order notification.
      So my guess is that someone had access to Subway gift card system or my $50 Subway gift card was somehow stolen by whoever from ******, Subway or anyone else.
      I am sure Subway can check what store this was where 'in-store purchase' was made and check their security cameras.
      I live in Willoughby, Ohio and will gladly provide my driver's license picture if needed or anything else that may be required for me to get my $50 gift card balance back.

      See attachments for your own reference.

      Thank you,
      ***** *********
      ###-###-####

      Business Response

      Date: 02/07/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

      Business Response

      Date: 02/06/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****ded to me after filing multiple complaints. I would like for them to refund me the balance as they charged me for something I didn’t receive.

      Business Response

      Date: 02/06/2024

      Thank you again for giving us the opportunity to resolve this for you.

    • Initial Complaint

      Date:02/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I bought Subway on 1/31/2024 from the location at *** **** *** *** ***** ** *****. We had received coupons in the mail and we planned to use a coupon that gave us 2 footlong sandwiches for $12.99. When my wife arrived at the Subway, she was told both by an employee and also the manager that their Subway does not honor coupons. She was then charged ~$33 for both subs. Additionally, they messed up our orders. My order was missing pepperjack cheese and chipotle sauce, and my wife's order was missing lettuce and tomatoes. So not only did we end up paying 2.5x what we initially were to pay with the coupons, we also had faulty orders. I would like my $33 refunded and this Subway shop to be reprimanded and forced to accept coupons. Why are you all sending out coupons if you don't plan to honor them?

      Business Response

      Date: 02/01/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: the store has the ability to make the customer whole and the store has received the funds for the order I never received! Give me a gift card,y order or a refund. That's all I'm asking for.



      Sincerely,



      ******** *******

      Business Response

      Date: 01/28/2024

      The store is not responsible for giving refunds. We have no control over the mobile or web order service. We are third party. We are only there to make the order once its received through the system. However, if the system doesn't have the order come through the system we can't make the order if we don't have it. The online/mobile service is separate from the restaurant. The store doesn't have the access to go into the system to issue refunds as we are only third-party. Sorry for the inconvenience. The online service is the onky way to resolve this issue,  not the restaurant. We have said this many times through communication.

      Business Response

      Date: 02/05/2024

      Thank you again for giving us the opportunity to resolve this for you

    • Initial Complaint

      Date:01/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: NO REAL SOLUTION WAS PROVIDED.



      Sincerely,



      ******* *******

      Business Response

      Date: 01/25/2024

      Thank you again for giving us the opportunity to resolve this for you.

      Customer Answer

      Date: 01/25/2024



      Complaint: ********



      I am rejecting this response because: NO REAL SOLUTION WAS PROVIDED.



      Sincerely,



      ******* *******

      Business Response

      Date: 01/25/2024

      We understand that the location you visited
      recently was not participating in an offer, and because of that issue, your
      visit did not meet your expectations. All Subway® locations are individually
      owned and operated. Pricing, promotions and the acceptance of coupons may vary
      from location to location.  At Subway®, our goal is to meet or exceed
      expectations for every guest, every time. We know that we have let you down,
      and for that, our team at Subway® is sorry.


      We are continuously looking for ways to
      improve our restaurant experience for guests, and do appreciate your valuable
      feedback. In a separate message, we have issued a $5 eGift card. Instructions
      of use will also be provided along with the eGift card.

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ************ like an explanation as well as to why this happened.

      Business Response

      Date: 01/19/2024

      Thank you again for giving us the opportunity to resolve this for you.

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.