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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franchise World Headquarters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and company contacted me separately via email and provided gift card refund. I am satisfied with the solution.

      However, after I provided the evidence of their online account login issue (the old password can still login the online account even after changing password), I do not hear any response again from the company.

      Their online account system is still not safe to their customers, they did not respond anything regarding the potential company wide user data breach or any inside job.

      You can close this case now.




      Sincerely,



      **** ***

      online order email notifications, then I immediately changed my Subway online account password. But the third incident occurred again the next day. It turned out that even after changing the password, my Subway online account could be logged in with both the old password and the new password.

      Also I did not receive any email notification regarding unknown online account activities from Subway, they just let it happen. I further suspect that the Subway online system experienced a user data breach or something similar like inside job.

      I can provide all the necessary documents to support my statement above.

      Business Response

      Date: 01/19/2024

      Thank you again for giving us the opportunity to resolve this for you.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/11/2024 i went to the subway at **** ******* *** ***** *** **** ****** ** ***** to buy chips and then after my gift fell below $2.50 which then I asked for the gift card to be cashed out which is required by law in the state of ***** to do so when it hit $2.50 and below at request they said we don't do that here then I even showed them the state from subway showing states that require cash back at request which listed was *****

      Business Response

      Date: 01/12/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 3rd 2023 I received an email saying "You've successfully updated your account" despite not having logged into my Subway account for at least a year. About 30 minutes later I received another email saying an order had been placed through my account. Someone stole my account, and basically emptied my giftcard placing an order for $67.46 worth of food. I immediately called the store the order was placed at and informed them of the situation and that someone was going to be coming in to pick up stolen food. The girl that was on the phone did not care at all about what was happening, and when I asked to speak to the manager of the store, she told me, and I quote, to "Shut the fuck up", then hung up on me. All subsequent calls have gone straight to their voicemail. Thast same day I also tried every attempt possible to contact Subway, using the phone number on the back of my giftcard, which just tells you to log onto their website. Using the links they provide to contact them, which have gotten no results. Calling corporate which gets you no human. And submitting a complaint online, which they still have made no effort to respond to nor even acknowledge receipt of.

      Business Response

      Date: 01/12/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two sandwiches on the Subway app. It said it was ready, I go in and there is one other customer ahead of me. He was asking simple questions and the employee started cursing about him in ******* and getting mad about putting mayo in a little cup. When he asked what I wanted I said I had a pick up for an app order. He didn't even start it and was mad that I even asked. He then proceeds to, angrily tell me they don't have any turkey or any wheat bread (both of my sandwiches had those). I then asked if I could get refunded for my order. He looks at me and says "****** **** *****, you have to go online to do it!!!!!!" I then left while he's mumbling under his breath. I put in a refund request on subways website and have not even had any contact from them. This is not the first time at that location I have had problems not just with the employee, who doesn't seem like he wants to work there so he just acts rude and curses at people, but also with making a customer contact with Subway and not having anyone contact me back. I am wanting a refund for my meal along with I had used through the app some of my member points.

      Business Response

      Date: 01/11/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:01/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd purchased a Subway card from a Subway which was located in ********* ***. back in 2014 or 2015. (I do not recall the precise date when I'd purchased the card, but it was either 2014 or 2015.) The Subway where I'd purchased the card from no longer exists. I don't know the date that the Subway branch where I'd purchased this card had closed. Please not that there IS presently a Subway which is located in ********* *** this is a newer location, this is NOT the branch where I'd purchased this card from 9 or 10 years ago.
      On Sept. 5, 2021, I'd added $80.00 to my Subway card through the subway**** website. I did not spend any of the $80, and the balance on my Subway card is now $0.00.
      Subway DOESN'T currently have a customer service telephone number which enables customers to speak with live customer service representatives. I'd attempted to contact Subway's customer service department through their website in this past Dec. of 2023. On 3 separate dates I'd received auto-generated emails from them in which they'd told me that they have no record of my card (meaning that they've lost the records) and they'd suggested that I go to the store where I'd purchased this card from and discuss this issue with the staff who work at the store. Because the store that I'd purchased this card from no longer exists, it is not actually possible for me to go to that store.
      I am attaching a photocopy of my Subway card and a printout of my credit card statement from my bank account which verifies that I'd added $80 to my Subway card on 09/05/2021 (with account # redacted from my bank statement for security purposes).
      I would like to get the $80 either refunded or credited back to me. Please write to me at my email address *****-********@verizon.net or call me at my cell phone number (914) 602-1430, let me know if you need any further information or documentation from me for contacting Subway's offices for processing this refund. Thank you, -***** ********

      Business Response

      Date: 01/08/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

      Business Response

      Date: 01/02/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

      Business Response

      Date: 01/02/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

      Customer Answer

      Date: 01/03/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    • Initial Complaint

      Date:12/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have reached out and put into action, steps to resolve this.  If they do as they say they will, it will be resolved.



      Sincerely,



      ************ ******oice and told me to hold on. He then Spoke in ****** again to the other guy, came back to the phone and told me don’t call back again because they didn’t have a ********” order for me, his words. I the stated that they told me to call back and I demanded to speak to a manager. He the. Laughed at me and begin yelling at me in ****** which I didn’t understand. He then hung up in my face. I proceeded to call back over and over for thirty minutes since they would pick up the phone and then hang up in my face before I could talk. When they finally answered, and I told them I would complain to the HQ to get resolution. He replied and said “fuck off” and never answered the phone again that night. I went in the next day and was told the manager was busy and to come back. I finally gave up and resorted to filing this complaint to get resolution. I am a disabled Veteran and it’s hard for me to get around so this was both disappointing and triggering for my PTSD.

      Business Response

      Date: 12/19/2023

      Thank you for allowing us the opportunity to resolve this for you. 

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: I want a full refund.  I was treated with disrespect and lied to, and ran around



      Sincerely,



      ********* *****

      Business Response

      Date: 12/11/2023

      Thank you for allowing us the opportunity to resolve your inquiry.

      Business Response

      Date: 12/22/2023

      Thank you for allowing us the opportunity to resolve your inquiry.

      Customer Answer

      Date: 12/23/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********* *****

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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