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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Franchise.

Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically, I have frequented a specific Subway location but I have found that I have been charged incorrect prices. The employees at the location don't speak good English and so I need to speak with someone that actually understands what I'm saying. I am requesting a refund because I have also had some bad service as well.

      Business Response

      Date: 07/26/2023

      Thank you for allowing us to resolve your inquiry.

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to order a footlong sub in the subway app for $14.87, and the app showed payment failed, but I was charged for the order anyway. No receipt, nothing. I want my money back.

      Business Response

      Date: 07/13/2023

      Thank you for allowing us the opportunity to resolve your inquiry. 

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an extremely upsetting experience at a local franchise and reached out to the owner to discuss my experience. I simply wanted to -provide feedback about the behavior of both staff members that were on duty, and request a full refund for the order I purchased as both sandwiches were mostly bread which isn't what I had paid for.

      Well, the owner was just as rude as the staff at his store. He was dismissive, defensive of his staff and their actions, and at one point accused me of being a liar.

      Clear that there was no reasoning with him, and that he planned to take no action to assist me with my request for a full refund (under $20), I filed a complaint with the BBB. No surprise, he never responded, nor took any kind of action, and the complaint was closed without a resolution.

      At that point, I felt that it was necessary to go higher. I sent a request & received a call from someone named Aziza. Once I explained the entire experience to her, she seemed to be very receptive and concerned. She advised me that she would further look into the situation and get back to me with a resolution.

      I never heard back from her. I ended up reaching out to her several times, leaving a couple of voicemails. She never responded. I submitted a new request to be contacted by someone from corporate again. Aziza ended up calling back to advise me that she had been sick and out of the office, but confirmed that she had my refund and would reach out when she returned to the office.

      That was weeks ago. I have yet to hear from her yet again, and have made multiple attempts to contact her by phone and text. Her actions speak louder than words and she's made it clear she has no intention to follow up like she had advised she would.

      So, can someone who is willing to assist me please contact me to provide the refund Aziza confirmed I will receive? This has been ongoing for over 2 months.

      I have additional details available if needed, including the receipt.

      Business Response

      Date: 07/12/2023

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered using app I have a screen shot of the order saying it is READY FOR PU. get to **** ***** *** ** ***** I am told they are closed, I say I have a order waiting, she said no you don't we do not have any bread, and rather rude about it. I asked what to do she said call customer service.
      can not find a customer service number.
      I would like my money back, I would like to be removed from your email.
      Thank You
      ***** *****
      ###-###-####
      That is the email I tried to send to subway

      Business Response

      Date: 07/07/2023

      Thank you for allowing us to resolve your inquiry.

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      I would like to file a complaint again Subway at the address:
      **** ********** **** ** **** * *** *********** ** ***** ****** ****** Pertaining to the inappropriate behavior of the worker who claims to be the owner of that subway.
      I walked peacefully into subway and saw the female worker and the male worker yelling at each other, they saw me and I ordered the type of sandwich I want. While ordering, the female worker started loudly interrupting me to ask me where I am from, repeating the question many times and not paying attention to my order, then she told me that she is the owner of this subway and yelled at me again in a load voice saying where I am from? After I paid for my sandwich, she took the receipt and threw it in front of my face, and yelled at me saying “You are lier.” How can a subway owner yell at customers in a humiliating and disrespectful way and tell them they are lier? Before interning she was yelling at her husband who was standing next to her. I am sure she comes from a vulgar background that makes her treat customers in a humiliating and disrespectful way. I am sure she is a psychopath! I wonder how Subway allow such people to open a Subway franchise and distorted the “Subway” image and reputation.
      There are 88 reviews for that subway on **** and all of them are negative reviews. It appears that all customers who enter that subway have a bad experience.
      Please check out Subway’s reviews

      *****************************

      Suggested solution:
      1- I strongly encourage Subway management to take away the franchise ownership from that rude woman because she is hurting the image of Subway.
      2- Refund of the 1 sandwich I purchased which is equivalent to $14.74 only
      (please see attached receipt)

      Eating that sandwich was like eating poison. Due to her disrespectful and rude treatment, she is ruining customers’ days.

      Business Response

      Date: 07/11/2023

      Thank you for allowing us the opportunity to resolve your inquiry. 

      Customer Answer

      Date: 07/11/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ***

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/27/23, I ordered four Pickleball Club sandwiches from Subway's app to be delivered to me by ********. I spent a total of $60.02 on four sandwiches, sales tax, delivery fee, service fee, Prop 22 and driver's tip. I spent $35.02 on my credit card and $25.00 on a Subway gift card I received for my birthday. These sandwiches were to be delivered by Gonzalo, the delivery driver of ********. I ordered the sandwiches at approximately 3:30pm and it was to be delivered at 4:09pm. I received a phone call from Gonzalo asking me where we're located. I told him we're near the Pickleball courts at the end of the parking lot and I would be waiting for him. It was getting close to 4:30pm and still haven't received my order and I tried calling him but he wouldn't answer the phone. I contacted ******** and talked to a customer service rep named Grace and told her about the situation. She said the driver left the delivery at the Senior Center Office which is nearby. I walked down to the Senior Center office to ask about the delivery and they said they didn't receive any delivery from Subway. They said to check with another office, which I did but it was closed. I called ******** and Grace said the driver was to send me a picture of the delivery and that he left if outside the office. I went back and look outside the offices and there was no delivery. ******** emailed Subway a request for a refund on my behalf as well as I have contacted Subway numerous times and received only an automated emails. I contacted my credit card company recently and I've received the $35.02 I spent with my credit card but still haven't received the $25.00 on my Subway gift card. The order number is: *********** and Subway's store number is ******. This has gone on for almost a month and still hasn't been resolved by Subway. I would like a refund of the $25.00 Subway gift card since I never received the four sandwiches.

      Thank you,
      ******* ****

      Business Response

      Date: 06/23/2023

      Thank you for allowing us the opportunity to resolve your inquiry. 

      Customer Answer

      Date: 06/23/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ****

    • Initial Complaint

      Date:06/01/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 18, 2023, I placed a mobile order for a sandwich at $15.39 (Order Number ***********). I paid with a credit card and was charged. The pick up time showed 1:45pm. When I got to the restaurant 3 blocks away to pick up the sandwich at the specified time, there was 1 person working and a line of people. Obviously, the employee had no time to greet me nor ask me for help with my mobile pick up order. I patiently waited, then finally, I said I'm picking up a mobile order and she simply said she had no time getting to it as you can see from the line.
      I simply left the store without confrontation, walked 3 blocks back to my office and decided to go back in 30 min. Keep in mind, I have limited lunch time from my job.
      When I returned back to the store over 40 min later, still one person working and still another line. And, the employee simply said, she still did not have time for my order. I couldn't believe that first come first serve is not the basis for Subway. Even though there are people coming in to order sandwiches, they should honor previously ordered mobile orders as well. Once again, without confrontation, I asked her to cancel my order.
      Quite honestly, I was upset about what happened to my order, my walk back and forth between my limited lunch time, but even worse, this Subway charged me for an order that I did not receive.
      I went on the Subway App to request for refund, the owner of the store, Manouk T********* responded back to my complaint which seemed to be very generic / automated email response. All in all, he stated that the complaint was forwarded to the appropriate team, apologizing for what had happened. Well, since then, I've never heard back. That was it. I re-addressed this issue 4 other time through the very poorly created Subway App which does not even have a customer service section.
      There is something very wrong about this company and its customer service.
      This is ridiculous and I need my refund.

      Business Response

      Date: 06/02/2023

      Thank you for giving us the opportunity to resolve your inquiry. 

      Customer Answer

      Date: 06/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ***

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 13th, 2023 and the app had an error where it didn’t save the correct location to place my order. It instead sent it to another location over 20 hours away from me. There’s no option to cancel the order. And even though it was the Subway apps fault they have ignored me reaching out on ******** *********, ********, *****, and their support forum. And the ***** I got simply said they would do better even though I was robbed of my money and never received the order I paid for. I had to replace my order again just so I could have food. I demanded a refund and have been ignored. This is theft of my hard earned money. I waited a week and I am frustrated and angry.

      Business Response

      Date: 05/22/2023

      Thank you for allowing us the opportunity to resolve your inquiry. 

    • Initial Complaint

      Date:05/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was falsely charged on April 15th, 19th, and 30th. I’ve tried reaching out to support at the time of the charges but haven’t gotten any reply! I absolutely did not authorize this!

      Business Response

      Date: 06/13/2023

      Thank you for allowing us the opportunity to resolve your inquiry.

      Customer Answer

      Date: 06/13/2023



      Complaint: ********



      I am rejecting this response because: I still haven’t been contacted by the business in regards to my issue. Just updating this ticket so it’s not closed for inactivity on my end.



      Sincerely,



      ******** ******

      Business Response

      Date: 06/14/2023

      Hello, 

      We spoke yesterday regarding your concern's and provided you with a gift card.

      Thank you,

      Customer Answer

      Date: 06/14/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My apologies for denying the initial response yesterday as I thought it was another company responding to me. They did provide me a gift card for the amount and reached out to the owner to see about getting the money back to my debit card.



      Sincerely,



      ******** ******

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred my two Subway gift cards and both of them are now gone from my screen. I have two requests:

      (1) Please show the one remaining Subway gift card on my account which would allow me to use it to pay for food
      (2) Do not freeze my cards every time that I transfer the gift cards.

      Business Response

      Date: 05/15/2023

      Thank you for allowing us the opportunity to resolve your inquiry. 

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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