Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

241 total complaints in the last 3 years.
86 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have already contacted Subway twice about this issue, but they will not respond to any of my inquiries. On 4/18/2023, I visited store #*******, intending to use a Subway gift card, as I currently have three cards with a balance. After finishing my order, I attempted to pay with one of the gift cards, and was told it had a $0 balance. I then tried the other two cards, and one by one, this happened with those two gift cards as well. I apologized to the cashier thinking this was my mistake, and paid with a credit card instead. However, when I got home, I checked all the balances online and all three had funds, as I had thought. So, now I want to know why I was told these cards had a $0 balance, and what I can do to use them in the future (since apparently the cashier and/or the system does not know how to use them). Additionally, I would like a refund to my credit card as I should not have needed to use it in the first place.
Business Response
Date: 05/15/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 05/22/2023

Complaint: ********

I am rejecting this response because: A representative reached out to me regarding this issue and I responded to their message asking for additional clarification. However, I have not received a response to my message. I would like for the business to follow up with me regarding this case.

Sincerely,

***** ****
Business Response
Date: 05/30/2023
We reached out to see if there was anything additional we could assist with and have not received a response. Please reach back out to us if we can further assist.
Customer Answer
Date: 06/04/2023

Complaint: ********

I am rejecting this response because: The business states that they did not receive a response from me, but I did respond to their email communication. My email was sent on 5/25/23 at 2:44 PM, PDT. I would like a follow-up so I ask that the business please look again for my response.

Sincerely,

***** ****
Business Response
Date: 06/05/2023
Hello,
We are not showing a response. Would you mind responding again so we could further assist?
Thank you,
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, So I been trying to reach subway customer care about this issue but theirs no one to get a hold of. So, I help an older man around the house with yard work and stuff and get paid in subway gift cards. ***, subway has an app that you can transfer gift cards to other gift cards. So, I get a lot of gift cards from this one guy for helping him. To make things easier so I don’t have so many gift cards to keep track of when I get a subway gift card from him. I use the app to transfer the balance so I have it all on one card. Well Sunday night (April 30th), I transferred it over and then my subway gift card got frozen. I been trying to contact them to let them know of the issue. but no response back. I need this fixed and my gift card unfrozen. Taking a customers money away is not right. Please help get this resolved and unfreeze my card. There should be like $50 and something cents on the card.
Business Response
Date: 05/03/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 05/03/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

****** ****

im very confused on what your saying here. My gift card number was frozen ending in **** and I’m wanting it unfrozen so I can use it.
Business Response
Date: 05/03/2023
Your card has been unfrozen. Thank you.
Customer Answer
Date: 05/03/2023
Yea I saw the message you all sent this morning I didn’t see it when I responded earlier to the case if was after lol. Thank you for resolving this, I’m completely satisfied now!

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund. I went to the store, after submitting an online order and they said they couldn’t fill the order because all of the meat in the the store was bad. I asked the girl in the store for a refund she told me I had to get in contact with cooperate. No one has reached back to me and it's been over a month. This is absolutely ridiculous. I work hard for the money so I spend it wisely. But the fact that I have submitted multiple request on multiple platforms and nobody has tried to refund me my money for a product that was NEVER given to me is OUTRAGEOUS. That literally fraud.
I’ve tried to contact the location, submitted customer service requests, contacted them via doc media, it’s disgusting that these people are getting away with taking peoples money, something that an average person goes to jail for. It’s the principle of the fact, you were unable to fulfill your end OF YOUR CONTRACT, refund my money.

Original message:
I want a refund. I went to the store and they said they couldn’t fill the order because all of the meat was bad. I want my money back

Order #
A**********
Order Date
February 18, 2023
Pickup
Sat, Feb 18 at 06:10 PM

4225 **** ****** **** **** ****** *** ***** *************
Payment Approval #:
064846

Your order
ITEM

QTY

PRICE

AMOUNT

Footlong Tuna
Italian Herbs & Cheese, Toasted, Pepper Jack, Lettuce, Tomatoes, Cucumbers, Green Peppers, Red Onions, Spinach, Black Olives, Honey Mustard.

1

8.49

8.49

Footlong Steak & Cheese
Italian Herbs & Cheese, Toasted, Pepper Jack, Green Peppers, Red Onions, Lettuce, Spinach, Tomatoes, Black Olives, Roasted Garlic Aioli.

1

9.19

9.19

Discount Applied

-4.24

Offer:

BOGO 50% off Any Footlong or Footlong Melt

Subtotal

13.44

General sales tax

0.95

Order total

14.39 *****************************************************
Business Response
Date: 05/03/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Initial Complaint
Date:04/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order ********-B3 on 4/26/2023 for $40.64 through the mobile app. The money was deducted from my account and then my order was canceled by Subway. Subway does not have a phone number, you hav3 to submit an inquiry. I tweeted them and no response. I tried calling the store over 20 times and no answer. I want a refund if my money
Business Response
Date: 05/02/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff LO
Consumer states he has over $100.00 balance on gift cards. He added them to his account on the website but they keep removing the balance due to some security issue or inactivity. The consumer has been unable to resolve the matter.
Business Response
Date: 04/25/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
initial order placed on 4/3/2023 for pickup at *** * ******* ** in ****** ** store#*****; i asked for it to be ready around 5;20pm; i arrived at the store before 5 and apologized but could i get my order as i miscalculated my availability; the employees all (3 of them) claimed they had receive no order; i received the e-mail telling me my order was ready for pickup when i arrived home; i live 25 miles away from ***** and i was on my way home from a medical appointment; ***** is on the way; i paid with **** $5 and the balance with gift cards (around $2); i requested a refund using the contact us link for subway; first on 4/3, again on 4/11, again on 4/15, again on 4/21; same message each time: your msg has been reviewed and sent to the people responsible; and have not had a word as of now 4/22;order # ********-81; payment approval # 07610C, ###-###-####; same information was provided to customer service on all 4 occasions; each msg i received came from a noreply account so unable to respond directly
Business Response
Date: 04/26/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Subway Gift Card that I have reloaded and used for years has been closed with funds on the card (~$70)
Tried to contact Subway but there no longer a provision to TALK to someone, only digital customer care.
I have filed my concern online customer care 3 times over the past few weeks, but no response.
Business Response
Date: 04/21/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 04/21/2023

Complaint: ********

I am rejecting this response because: the response only thanks for the opportunity to resolve - there is no resolution.
I also received an email from Subway Guest Services asking for the GC number so they can research.

Sincerely,

****** *********
Business Response
Date: 04/24/2023
Thank you for reaching back out. We have reissued your gift card.
Customer Answer
Date: 04/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the replaced gift card and verified. Thanks to the BBB - there was no action taken in a couple of weeks until the BBB complaint was filed.

Sincerely,

****** *********
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March I purchased a subway promotion for $15 which allowed me a special price on subway footlong each day for the month of April. I made the purchase and was informed I could start using in April and it would be in my rewards. Whether on my app or pc account I will get an error message saying it can't retrieve my awards when I try to pull it up. I have submitted 6 emails to their customer service and I only get canned responses that doesn't ever address my issue. It's not 3 weeks into a month and I'm not getting what I paid for. Subway does not provide a customer service contact # and drives everything on-line to a CS that I don't feel is even staffed. I fear this issue could be with others with the app and they never get resolved but just let it go because it's too much trouble. Subway needs to be held accountable for poor business practice
Business Response
Date: 04/19/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 04/19/2023

Better Business Bureau:

After filing a complaint, the company quickly contacted me and resolved the issue satisfactory to me.

Thank you for the help

Sincerely,

**** ********
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 new $25 gift cards with zero balance. I submitted a claim at Subway website a week ago and never heard back.
Business Response
Date: 04/18/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 04/23/2023

Complaint: ********

I am rejecting this response because:
***** gift card pin was not scratched. It is a new card. Please double check.

Sincerely,

****** ******
Business Response
Date: 04/24/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Initial Complaint
Date:03/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A fraud activity showed up on my subway account on 03/26/23 1:30PM.
Some one in ** order a sub and picked it up. I was charged $12.31 on my credit card.
I live in ** I've been trying to contact subway HQ and the subway store in ** but impossible to get them.
HQ does not have a phone # and never respond to emails request.
That subway store does not answer phone at all.
I need subway to investigate and refund my charge ASAP
Business Response
Date: 03/30/2023
Thank you for allowing us the opportunity to resolve your inquiry.
Customer Answer
Date: 04/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** ***

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Franchise World Headquarters LLC is NOT a BBB Accredited Business.