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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franchise World Headquarters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sandwich on line . I picked it up went home and opened it. No product but lettuce was on there and tons of mayonnaise and some other unknown sauce. So I called back and I was told the sandwich maker was on break rudely. I couldn’t eat **** **** and the took my money

    • Initial Complaint

      Date:11/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from Subway on their online site $31.40 worth of food 09/24/2024 715 PM order#***********. Looks like order was supposed to be coming from **** ****** **** ********* ******** , but was never received. I called number listed on Subway online site and it went to a voicemail that had not been set up. Could not get through on any number listed online so sent inquiry to Subway Customer Cares 4 times. They too my money but brought me nothing, never called or canceled order just no show. Now they don't even have the decency to respond to and inquiries, including through BBB. This is theft and I want my money back. This is the most horrible customer service I have ever been shown.

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I occasionally receive small Subway egift cards from my credit card provider, usually $5 at a time. Not a big deal but it pays for most of a sandwich for lunch. I don't have a smartphone, so I print the ecard. Not a single Subway restaurant in my area knows how to redeem a printed egift card, and their readers can never pick up the QR code. I've already tried contacting Subway about this issue with no resolution to date(****************** ***********). I opened an account on subway.com and entered the latest egift card under payment options. I placed an order that totaled $7.53 and tried applying the egift card. It said there wasn't enough funds on the card for the order and reloading extra funds onto the card wasn't available. Using the gift card and remainder in cash wasn't an option. I had a second egift card on the account that would've covered the total cost, but the website didn't allow me to use both ecards. I then entered credit card information so the balance of the order could be charged once the gift card was deducted. No, it charged the whole order to my credit card with no way to immediately cancel the order even though it was placed an hour before the pick up time.

      My complaint is that Subway doesn't allow a way to redeem the e-gift card, either in-store or online. This is such a small amount but it happens every time I receive one of these silly cards and I'm beyond annoyed. Subway sells these egift cards on the website so why doesn't anyone know what to do with them? And why on earth can't a gift card be combined with another form of payment??

      Customer Answer

      Date: 11/27/2024

      The company has not responded to my complaint but I did get a message from CAS-2735261-T7L6N4 CRM:0758306 confirming the balance of my ecard and suggesting I buy a physical card they could then transfer the ecard balance to.  So rather than invalidating the ecard and sending me a physical card with the same balance, they want me to buy another gift card.  In the meantime, I'm telling everyone about this ridiculous situation and nobody is surprised.

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order via Subway website for the amount of $30.65 for the following location for pickup - **** * ****** ***** ********** *** *****, when I arrived the restaurant advised they were completely out of materials to make both sandwiches and advised they could not provide a refund. They stated that a refund could be obtained through the website but I have been unable to locate said refund request spot. I submitted an email to Subway on 10/5/2024 and have not received a response other than an automated one. I just want a refund for the sandwiches I did not receive.

    • Initial Complaint

      Date:11/06/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 4 I sent an email to there coorporate office regarding there app because I went to there Glendale location to redeem a deal that was on my app it was an 8.99 Footlong Meal Deal I approached a female employee I asked her about it cause I wanted to order it and she says to me that you have to order it online? when on the app it didn't indicate that I also spoke to a female manager and she said the samething that you have to purchease the meal online when I showed her the deal on the app and it didn;t indicate anything about purchasing that meal online then I emeiled there coorporate office and this is the response I recieved "

      Team Subway
      This email was sent by the organization that owns the logo shown.
      www.medallia.com
      From:
      *******************************
      To:
      *** ****

      Sat, Oct 5 at 11:26 PM

      Dear *** ****,

      I want to take a moment to thank you for contacting me and sharing your feedback regarding our mobile app.

      I apologize that you had a negative experience with our app. I appreciate your feedback and can assure you the team that is responsible for the app has received this information and will take it into account, as we are always looking to improve the quality and functionality."

      Thank you for choosing Subway® restaurants.

      Team Subway
      Manager


      As you can see they want to scam there customers and deceive them Subway needs to be investigated for there negligence and for again scamming there customers on there app

    • Initial Complaint

      Date:11/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several issues with Subway over the past year. There has been multiple times I've placed orders that were made wrong and have also had terrible experiences in the restaurant (including an employee trying to fight customers). I have filed several tickets with their support and have gotten ZERO response. There is no way to call them, no way to email them directly, nothing. They have NO customer services what so ever. They only have the ability to file a ticket online, that is the only option. Now they owe me a refund because they were out of bread and I didn't get my order. I'm not getting answered about that either. So not only have the ripped me off in the past, I pretty much just got robbed now. I've learned my lesson, I don't know how this is a legitimate business....

      Customer Answer

      Date: 11/05/2024

      I have received the refund, however there has been no reply back from Subway corporate. This isn't the only issue I've had with Subway when it comes to complaints and issues. There are 2 other submissions that have never even been acknowledged that happened within the past 6 months or so. I had to end up going to the store and talking to a manager which took more time and money out of my pocket. Something needs to be done with their customer service issue, well lack of customer service may I say. I don't want any compensation from them, I just want this fixed. There are way too many similar issues you can find online regarding Subway.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the store area supervisor and GM three times now. Virginia area supervisor told me she would make the order right. I emailed her back and asked her what she was going to do to make it right. I have not received anything. I ma very much into customer service and this is not acceptable. Below are the messages.
      Dear ****** *****,

      I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

      I understand that your recent visit did not meet your expectations due to questions about the pricing of certain menu items. I know that I have let you down, and for that, my team at this Subway® restaurant is truly sorry.

      I am always looking for ways to improve the experience for my customers and I shared your feedback with my team to prevent this from happening again.
      Please come back at your convenience and we will fix this order for you. I'm sorry this happened
      Thank you for choosing Subway® and we look forward to seeing you soon.

      Virginia L****
      Supervisor
      Thank you for your response. I am 100 percent into customer service. My son was trying to surprise me with supper, the app said one thing, and then they charged him another thing. I looked into it and it looked like that deal was not available at all restaurants, they should have never made him take the meal. We can't afford $25. for 2 sandwiches. Then all he got was one bag of chips, not two or drinks. I feel like I was overcharged about thirteen dollars. How do you plan on making this right so that I will know. Thank you for your time, ******
      was wondering if you received this. I asked you how you were gonna make up for when you offered. Please respond. This is the second email. Thank you ******

    • Initial Complaint

      Date:10/18/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On sunday , oct. 13th 2024, at about 12:50pm i placed order online to be picked up at 2p. My credit card was charged $9.52 and i received my confirmation email for order placed. When my friend went there to pick up order that was already paid for, employee/manager there told him there was no order in my name. We were on the phone and i told him im looking at the confirmation email. They asked if i placed it at the right store. I told him to thell them i did and repeated my address and they're address that was on the email. Needless to say they said they had no order for me and that they couldnt give me a refund since i ordered online or through the app. Had to call the app directly. The app has no direct number for customer service. You have to fill out form and they will pass on information to whoever. I sent email that same day and i got the standard generated email, "we received your request, do not reply to this email". It's oct. 17th 2024 and i have yet to receive a call or email from subway.
      This complaint is about the app or online ordering and corporate customer service and not about the restaurant itself since they have no control over the app.

      Customer Answer

      Date: 10/18/2024

      Actually i don't know if this was a coincidence or they received an email or letter from you that quick but the same day i filed complaint with BBB the owner of the franchise, the email said company owner Jay ****, emailed me wanting all my order information so they could issue me a refund. So i guess I'll check my credit card statement and see if it has been refunded yet.

      Customer Answer

      Date: 11/05/2024

      Have you heard anythinf from subway. Its been over 2 weeks since i contacted them through their app which is the only way to contact them. I received an email from the owner a few minutes after i received the BBB response from my initial complaint with the owner wanting all information about my purchase so he could credit my account but as of today 11/5 my account still hasn't been credited

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had multiple gift cards stores in the Subway app for more that $200 . Some one raided my account and stole all of them . Since there were multiple I do not have the gift card numbers. Is there a contact number where I can talk to someone . This is purely a case of Fraud!! Some one went into my account and used all my gift cards .
      Please I want to talk to someone so that my money is restored. It is very hard earned money

      I have sent this message to Subway multiple times but no response. There is no phone number to contact them. The only number I have ###-###-#### which i tried several times but not one comes on the phone.
      I have asked them top contact me vis phone but no response . I am attaching the email.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered two Mexicali footlong subs, which were supposed to include avocado, a variety of toppings, and two sauces on the side, as clearly indicated on the receipt. Unfortunately, both subs were missing the avocado, the sauces, and possibly several other toppings, leading us to discard them. When I contacted the owner, he did not offer a refund; instead, I had to request one.
      This issue occurred on October 1, 2024, and as of today, October 6, 2024, no refund has been issued. Upon checking with my credit card company, there is no indication of an incoming refund. The owner was uncertain about the timing of the refund, and to date, I have not received it.
      I am requesting the Corporate office to investigate my complaint about this location (Restaurant #*****). I want to ensure these issues are addressed for future customers who might face similar problems at this location:
      1. I called the store at 2:06 PM on October 1st to ask for a refund, but no one answered. This has been a recurring issue at this location, as no one ever seems to pick up the phone. I urge the corporate office to test this by calling the store themselves. I have no issues reaching other locations.
      2. The owner of this location is not customer-centric and is quite rude. I suggest the Corporate office send a mystery shopper to experience this firsthand. Additionally, the owner has not managed the store well; the oven was broken for several weeks in the past, affecting customers who prefer toasted subs. Many customers left upset because it took a long time to fix the oven.
      3. The owner does not issue refunds and tells customers to request a dispute instead.
      I hope the Senior Corporate Executive Leadership team can resolve all three issues I have expressed here.

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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