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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franchise World Headquarters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/5/24 I went to the subway in **** ********* ** **** ****** **** I ordered 2 pepperoni pizzas I asked the subway employee did they have sausage and he kept saying sauce so there was a big language barrier so I told him the toppings for my pizza when it was time to pay I scanned my phone and the employee was saying something but I could not make out what he was saying I said I do not want to use my points I took my debit card out and put it into the machine and he gave me my receipt when I looked at my receipt on 7/7/24 I saw where the employee used my points when I told him not to because I just wanted to save them up I emailed subway on 7/7/24 and told them what had happened and as of 7/28/24 I have not heard anything from subway

      Business Response

      Date: 07/29/2024

      Thank you for giving us the opportunity to resolve this for you.   An additional resolution has been sent to your email address. 

      Business Response

      Date: 07/29/2024

      Thank you for giving us the opportunity to resolve this for you.   An additional resolution has been sent to your email address. 

      Customer Answer

      Date: 08/04/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

      Customer Answer

      Date: 08/04/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:07/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5th Subway sandwich was ordered using app for $9.15 at 8:50pm. When arrived, shop was closed despite the hrs saying they were open until 10pm.

      There is no customer service phone number for Subway. My first email was returned by an employee of the restaurant saying they did not take orders past 9pm and to contact the app for a refund.

      All further contact to the app customer service email has since been unanswered.

      $9.15 spent in exchange for nothing with no refund option easily requestable, nearly a week now without acknowledgement.

      Business Response

      Date: 07/22/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:07/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The location displays build your own menu offerings. They will not honor the displayed prices and charge high priced options.

      Business Response

      Date: 07/11/2024

      Thank you for allowing us the opportunity to resolve your inquiry.

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I placed an order on the app with my debit card and received an error saying it could not process my order. I proceeded to try again and after a few attempts I was worried something wasn't right and checked my back account and was charged 3 times for my order. I went to the subway store and they said they had no record of my order. They said there was nothing they could do. I am out 92.33 and yet subway never received my order. I would like to be refunded this asap. I have proof this amount was taken out of my bank account.

      Business Response

      Date: 07/01/2024

      Thank you for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

    • Initial Complaint

      Date:06/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the app on 6/12/24 at 2:30 pm. I intended to pick it up on my way to work. Right after I ordered I realized that it was the wrong location. I would not be able to make it to the ***** location and still be to work on time. I selected the contact option on the app. It gave me a phone number to call for the store but I would just get a buzzing sound every time that I tried to call. I tried several times to contact them and cancel the order. Because they don't have adequate contact information I was unable to. They charged my card for the order even though I did not pick it up! I've tried to contact them through the customer service contact email twice. Once on 6/14/24 and once on 6/18/24. The store phone number does not work and they have not responded to any of my attempt to contact them through customer service. I want my money back!

      Customer Answer

      Date: 06/26/2024

      I didn't put the store location that I ordered from. **** ** ***** **** ***** **** ********* *** *****. The restuaurant phone number is listed as ###-###-####, although I have not been able to get through with that number.

      Business Response

      Date: 06/27/2024

      Thank you for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

    • Initial Complaint

      Date:06/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY DAD HAD 57.49 LEFT ON THIS CARD. HE USED IT NEXT ON 3/18/2024 AT STORE NUNBER ***** IN ************* AND WAS TOLD ONLY .6CENTS WAS LEFT! WE HAVE BOTH RECEIPTS. THE STORE MANAGER "JESSICA" IN ELKTON SAID CORPORATE DOES NOT CARE AND OFFERED A FEW COUPONS WHICH SHE DIDNT EVEN SEND AND NOW DOESNT ANSWER HER PHONE. THIS IS RIDICULOUS AND VERY BAD CUSTOMER SERVICE. WE WANT THE $57 BACK!!!

      Business Response

      Date: 07/01/2024


      Thank you again for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to subway in ********** ** on 6-07-24 at about 12 noon, I tried to order through the app, 2 subs, and used the 50% off bogo deal, it told me it “could not process my payment” so I tried it again, same issue, so I went inside, bought the subs, no big deal. Today, check my bank account, I was charged 18.74 two times. plus my $25 charge for the subs I received. My subway app doesn’t say I have anything on my order history.

      Business Response

      Date: 06/12/2024

      Thank you for allowing us to resolve this for you. An additional resolution has been sent to your email address.

    • Initial Complaint

      Date:06/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get resolution an issue from MAY 10TH... I am not getting any help.

      Business Response

      Date: 07/09/2024

      Thank you for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

      Customer Answer

      Date: 07/09/2024



      Complaint: ********



      I am rejecting this response because: I have not been reached out to and I have not gotten a refund for monies owed. 



      Sincerely,



      ******** ****

      Business Response

      Date: 07/10/2024

      Hello, We have reached out to you from our Guest Service email with additional details. Please reply back to that email directly with any additional concerns.

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On june 4 2024 i placed an order as a guest thru the subway app, and i was charged the order NOT SURE WHAT HAPPENED BUT IT was supposedly voided by their website for some odd reason so i tried again and got Order #: ************ on their app, the first order never gave me any order number i was charged for two orders and the second order that was handled by ******** never arrived i spoke to ******** who said they refunded the store THE STORE DOESNT ANSWER THE PHONE OR MY CUSTOMER SERVICE MESSAGE, THERE IS 0 SUPPORT FOR ONLINE ORDERS FOR SUBWAY, I WILL NOT LET ANYONE ROB OR SCAM ME SUBWAY REFUND MY TWO ORDERS ONE NEVER DELIVERED AND ONE WAS VOIDED BY UR WEBSITE I HAVE NO IDEA WHAT HAPPENED AND I GOT CHARGED TWICE 25.82 i never got ANY ORDER RETURN MY MONEY PLEASE AND FIX UR APP THIS IS THE LAST TIME IM ORDERING THIS WAS SUCH A HORRIBLE EXPERIENCE PLEASE TELL UR STORE TO REFUND BOTH ORDERS UNDER CARD **** PLACES JUNE 4 2024 AT AROUND 3PM UNDER THE NAME HANDATMYDOORONLY FOR MY ADDRESS **** ****** *** *** *** ONE SAID IT WAS VOIDED AND I WOULD GET REFUNDED BUT I WAS CHARGED AND POSTED I FEEL SCAMMED I NEVER GOT ANY ORDERS

      Business Response

      Date: 06/11/2024

      Thank you for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

      Customer Answer

      Date: 06/11/2024



      Complaint: ********



      I am rejecting this response because:

      I do not want this gift card im not taking chances where this happens ******** refunded the store so they need to Return my funds back the only funds i got back where the funds from the voided order not the non delivered order

      Sincerely,



      ***** ****

      Business Response

      Date: 06/12/2024

      Refund has been processed. An additional resolution has been sent to your email. Thank you for allowing us to resolve this for you!

      Customer Answer

      Date: 06/13/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:05/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my son to purchase a footlong steak and cheese sandwich from your restaurant in *******, **** ***** **** *** **** ****** ** ***** on 5/27/2024 approximately 12:00pm. I didn’t want my bread toasted which I texted my son and he read it to the sandwich maker the way I wanted it. The sandwich maker, didn’t warm the meat up, gave it to me cold! I called to ask why did they give me a sandwich without heating up the meat? The sandwich maker Rita, wanted to be a comedian and sarcastic about the situation! I told her I don’t think it’s funny when I’m spending my money on something and it’s not right. She continued being sarcastic and funny, which i didn’t like and felt offended! I tried to file a complaint on your website but didn’t have the store number and when I called the restaurant, no one answered the phone. Haven’t been to Subway in a few months, but if this is how they’re treating customers, then it will be an even longer time!

      Business Response

      Date: 05/29/2024

      Thank you again for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

      Customer Answer

      Date: 05/29/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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