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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franchise World Headquarters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,

      I sent an email regarding a problem I had with the app and ordering to Subway Corporate. This was almost two weeks ago. There was a 6.99 sub on the app, and when I went to order on the app it would not take any payment provided. However, when in the store, I paid using the same payment but was charged the regular price, almost twice as much! We paid over $39 for three sandwiches when it should have been closer to $21. I think this is terrible when you are forced to order ont he app to get a certain price and not in store, and when your app is not working properly I am ripped off. In addition, its terrible that you don't respond to my email. Is this the type of customer service you have? See email below, which was ignored.

      Guest Service Form Confirmation from **********
      Inbox

      ******************
      Fri, Aug 30, 3:12 PM (11 days ago)
      to me

      Dear *******,

      Thank you for contacting SUBWAY® Restaurants. Your feedback is important to the SUBWAY® brand and your recent inquiry has been forwarded to the appropriate areas for further review.

      Sincerely,
      Subway Guest Care Team
      ********************* ****** ***** ********* ** 08/30
      Card
      -$39.50$39.50

    • Initial Complaint

      Date:09/03/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the worst company ever!
      Their website NEVER WORKS. When I tap on order in the app, all items say "sorry not available at this location" which I know is crap. They deleted my account because my ipad decided to put a space between words in my password and there's no way to reset it so about 6k points down the drain... Subway is trash. They've become probably one of the worst companies ever and I really hope my town kicks them out and replaces them with something better.. ***** ***** is good. I've heard great things about ****** *****... anything but this trash company that doesn't give a damn about the customers

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RECEIPT ATTACHED

      With my family, I visited SUBWAY in ********** **. We ordered, paid and returned to the car. All can be seen on video: Please watch.
      In the car we opened our bag and found a salad that was improperly prepared (e.g. brown salad pieces and rotten looking chicken). I tried to return the salad to the teen workers but they said they had not been trained how to do refunds. The manager was not at the store and after 10 minutes of unsuccessfully trying to get a hold of a manger, I was told to write down my contact information and I would receive a call form the manager AND I WOULD GET A REFUND.
      I left the salad at SUBWAY and went home with my daughter hungry because her salad was left behind. The manager did not call and after phone calls to SUBWAY went unreturned, I went in to see the manager who told me, "We don't give refunds!" then promptly walked to the back around sight so that I was standing alone. THIS IS TERRIBLE CUSTOMER SERVICE AND THIS SUBWAY EMPLOYEE NEEDS TO BE RETRAINED. The woman who did this was mid 30's and African American and stated she was the manager and was not at the store often and often left the teens alone in charge of the store. This was a terrible family experience for my wife, kids, and me, Plus, we did not get the salad for a refund which equaled $14.87 but also got a lifetime of poor customer service memory. Please retrain the Subway manger who acted like an immature kid walking away from leadership and refund out $14.87. We did not get the salad we paid for and were exposed to poor leadership.

    • Initial Complaint

      Date:09/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Subway located at **** * *** *** ********** ** *****. On Friday 08/30/24, I went to Subway around 4:30pm. I wanted to purchase subs for Friday night dinner for me, my daughter and grandson because I received Subway coupons in the mail. When I tried to place an order and informed the female employee who works at this location that I had Subway coupons, she stated "We don't except Subway coupons, you have to pay regular price." As a native from the East Coast, I was appalled that she said that, because any Subway I visited in my **** ***** hometown always excepts coupons and always has many more customers. This Subway in ********* on **** *** ****** is always empty. I cannot afford Subway at the regular price and will not be returning to any Subway in the state of **** to purchase food.

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear SUBWAY Customer Service,

      I recently placed an online order with your restaurant and was quite disappointed with the experience. Upon receiving a call from an employee, I was informed that bread, tuna, and vegetables were unavailable, which was surprising as I have been a loyal Subway customer for over 20 years and have never encountered such an issue before.

      During the call, I inquired about the availability of these items and expressed my concern about the possibility of not being able to use my coupon. The employee mentioned they were new and suggested using the app to cancel the order. However, I found no option to cancel through the app. The employee then indicated they would speak to a manager but I did not receive any follow-up communication.

      I am concerned that this situation might be indicative of fraudulent activity, where customers are led to believe they cannot complete their orders or receive refunds.

      To resolve this issue, I request the following:

      A full refund for the order.
      An audit of this restaurant location by your headquarters to investigate the matter further.
      Thank you for your prompt attention to this matter. I look forward to your response.

      Sincerely,
      **** ********
      *** *** ****

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction : Aug 24th 2024
      Amount of Txn : 62.46$
      Someone logged into my subway account changed the Phone No and placed an order for 62.46$ for Delivery (With ********)

      After some struggle i contacted and the ******** driver was able to get the order cancelled.

      I contacted the store and tried reaching out to subway support(which doesnt even exist unlike ******** which has a live Chat option.) to get a refund.
      I contacted ******** thru my own account but unfortunately they asked me to reach out to subway.

    • Initial Complaint

      Date:08/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to fill out the online feedback form, but Subway requires a restaurant and specific order details, but there are none. I am trying to find out when the wrap is coming back. The flatbread or artisan bread, whatever it's called, is not good. It is dry, breaks apart, does not taste good and defeats the purpose of a lighter option, the wrap. I can get wraps at ***** ******, so that's where I go. I won't return to Subway until they are brought back. No store seems to know. They just say "no more wraps". If people aren't filled up by a wrap they can buy something else. Would like to know when the wrap will come back. Please email the response.

    • Initial Complaint

      Date:08/21/2024

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order via the internet for a Subway sandwich which I was going to pick up at 6:10 PM, and even though Subway approved my credit card for this order, it somehow was denied before my arrival. This is DISMAL customer service! I want to know why. I tried to contact the business on their Website, but they need a store number printed on the receipt. Since there was no receipt, I don't know the store number. The address of this store is **** * ***** ** ***** ***** ** ******

      Business Response

      Date: 08/21/2024

      Thank you for giving us the opportunity to resolve this for you.   An additional resolution has been sent to your email address.

      Customer Answer

      Date: 08/21/2024



      Complaint: ********



      I am rejecting this response because:

      They didn't address the reason this transation was cancelled. This was a tremendous inconvenience for me, and unless Subway gives me a free sandwich, I WILL NEVER BUY ANOTHER SANDWICH FROM SUBWAY EVER AGAIN!!!



      Sincerely,



      ***** *******

      Business Response

      Date: 08/26/2024

      Thank you for giving us the opportunity to resolve this for you.    An additional resolution has been sent to your email address. 

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited your store today located at **** ******* *** ***** in ********** ** *****. This is Subway # *******. My receipt states this was Term ID-Trans # **********. My total was $16.83 and was charged to my **** debit card ending in *****. This transaction was done today on 08/19/2024 at approximately 11:30AM. My name is **** *******. I came here today for lunch sandwich while in town training with my employer TTS. I ordered the Philly. The meat must have been real old. It had a horrible odor. I took a few bites and it was awful. My stomach was rumbling in under 30 minutes. I needed to be back in my training. I had no time to return to the store. I shared the experience with some of my fellow coworkers. I feel like I threw $16 in the trash as I could not eat. I would like a refund.

      Business Response

      Date: 08/20/2024

      Thank you for giving us the opportunity to resolve this for you.   An additional resolution has been sent to your email address. 

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue: I purchased a $25 Subway gift card on May 15th because they were running a promotion where if you buy a $25 gift card, you get a free 6-inch sandwich. I took the free 6-inch sandwich coupon to the Subway in ****** on July 24th, just before it was set to expire on July 31st. This location accepts Subway gift cards.The terms and conditions on the free 6-inch gift card state that it is redeemable at any U.S. location that accepts gift cards, which the ****** location qualifies for. Despite showing the gift card and its terms and conditions to the staff, and despite the staff calling the owner while I was in the store, the Subway location refused to accept the gift card. This has now caused the gift card to lapse.Request: I filed a complaint with Subway on July 24th through their complaint form, explaining the situation. It has been seven days, and no one has responded to my complaint. The lack of response means I will not be able to use the coupon before it lapses.At this point, I am requesting either:A full refund of the $25 gift card.A new gift card worth around $12, which is the maximum cost of a 6-inch sandwich at Subway, to appropriately use the benefit that I signed up for.Business Information:Business Name: SubwayLocation: *** **** ******* ******* ** *****Phone Number: ###-###-####Business Hours: Open daily from 8:00 AM to 9:00 PMAdditional Notes: I expect Subway to honor the terms and conditions of their promotional offers. The failure to accept the gift card as stated in the terms and conditions and the lack of response to my complaint are unacceptable. I look forward to a prompt resolution to this matter.

      Business Response

      Date: 08/07/2024


      Thank you again for giving us the opportunity to resolve this for you. An additional resolution has been sent to your email address. 

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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