Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 513 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item on **** and the item has been stuck at this facility since March 8th. I contacted **** about it and received a response and a conclusion, (which was getting a refund for it being lost for so long). I've seen other people have this same issue at this location of packages not being delivered and lost at this facility. The tracking number for the item I purchased was: ********************
Business Response
Date: 04/03/2024
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ********
** *****
********** ********
**** ********
The consumer did the proper steps for resolution. The consumer needed to reach out to **** for a
refund on the parcel they did not receive.
Per the tracking, it appears the parcel was never
officially inducted into our network.
The parcel only cleared the import gateway at *** airport.
There is no further information we can provide.
Thank You,
Rebecca
Client Advocate TeamBusiness Response
Date: 04/03/2024
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ********
** *****
********** ********
**** ********
The consumer did the proper steps for resolution. The consumer needed to reach out to **** for a
refund on the parcel they did not receive.
Per the tracking, it appears the parcel was never
officially inducted into our network.
The parcel only cleared the import gateway at *** airport.
There is no further information we can provide.
Thank You,
Rebecca
Client Advocate TeamCustomer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Customer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:03/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Day.
Pitney Bowes has continued to contact me regarding payment of a service I NEVER used. This has been an ongoing issue for several months now and I have contacted them on 3 different occasions regarding the same issue. All 3 times they have recognized and acknowledged that I have never used their service and that they will get this account removed however, month after month this company continues to present me with a bill for there service. I would like Pitney Bowes to please stop requesting payment for their service that I do not and have never ever used. During all 3 calls I was informed that the calls were being recorded so I know they have data collected from all 3 of my requests to remove this and them saying that it will be done. The account number shown for my account on this bill in my hand is ******************* if this helps in finding more information. Every time I spoke to a rep I tell them over and over I never used their machine or their purchase power.Business Response
Date: 04/05/2024
***** *** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
**** *** ***
*** **
********* ** *********
*** *** * ********
**** ********
* ** ** ******* ** *** ********** *********
The Purchase Power account **************** has a balance of
$265.83. The balance is all fees and has been waived to a $0.00 balance and the
account is closed.
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes run shady business. First of all their equipment never works right, always off line, cartridges always leaking. Then they make it next impossible to fix the rising issues making the equipment useless. We had to get rid of that boat anchor while it was sitting for 6 months all the while they never forgot to send leasing charges. Final straw was when after returning their brick back to them they kept on billing us for canceled account, ignoring the fact that everything was returned! Now they have a goal to send us a letter from some collection agency with outrageous amounts ?? no way I’m going to pay you! If anything, you owe me money for your useless equipment and inability to pick up a phone!Business Response
Date: 03/25/2024
*
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********. The balance is the
client is referring to is the Purchase Power Line of Credit *****************
This account had unpaid postage that has now gone over 210 days past due. Pitney
Bowes no longer has this account as agents tried for 180 days to resolve with
the client. The account is now with a third-party agency and the client will
have to contact them directly to clear the balance. This case is considered
closed.
Thank you,
Missi B******
AdvocateBusiness Response
Date: 03/25/2024
*
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********. The balance is the
client is referring to is the Purchase Power Line of Credit *****************
This account had unpaid postage that has now gone over 210 days past due. Pitney
Bowes no longer has this account as agents tried for 180 days to resolve with
the client. The account is now with a third-party agency and the client will
have to contact them directly to clear the balance. This case is considered
closed.
Thank you,
Missi B******
AdvocateInitial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We returned their junk machine after the lease. Requested a refund for postage balance. Once Pitney Bowes replied stating they would refund the $50.2. Not sure what happend, but someone reactivated the automatic ACH withdrawal and withdrew $350.00 for postage on 03.14.2024 and again on 03.21.2024. The account was closed 02.28.2024. I filed a request for a refund of $350.00 on 03.14.2024 and again 03.21.2024. Received an email stating Pitney Bowes rejected request because the account number was invalid and a phone number was given to contact Customer Care Center at ###-###-####. I contacted the phone number and is disconnected. REALLY? So I tried callin* ************* and it is totally automated and references you go their website.
I am leary of even posting this because BBB rates them as an A+. I don't know about anyone else filing, but I have always known A+ to be a zero miss! Pitney Bowes has 888 and counting.Business Response
Date: 03/21/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** *** * ********
Dear *******,
I am in receipt of BBB complaint: ********. Pitney Bowes can
confirm that the clients Postage By Phone account number is ********. They have
a credit of $350.00 and can us this link to request.
******************************************************************
Case closed
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 03/22/2024
Complaint: ********
I am rejecting this response because: First off it is $700.00 not $350.00. Pitney Bowes did two ACH payments for $350.00 (03.14.2024 and 03.21.2024). This was turned on after our account was closed by an employee at Pitney Bowes; therefore, Pitney Bowes should have the "COURTESY" to correct their mistake and automatically refund the customer. I attempted to request a refund, but the refund request wants an account that does NOT exist on our closed account. The number that was provided to me via an email is a phone number that is not longer in service and when you call the main phone number it is all voice automated. NICE CUSTOMER SERVICE! TAKE THE INITIATIVE AND REFUND THE MONEY...IT WAS PITNEY BOWES MISTAKE!!!!!!!!!
Sincerely,
Pam DBusiness Response
Date: 03/28/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** * ****** **** **
*** ***
********** ** **********
****** ******
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
The client can request
any credits they have by clicking the link. Please refer to account # ********
when requesting your refund. Refunds can only be done by the client at the link provided. Case Closed.
******************************************************************
Thank you,
Missi B******
AdvocateInitial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I chose to retire from my medical practice after 49 years. Pitney Bowes supplied a postage meter machine that is no longer needed. I contacted Pitney Bowes for the method of terminating use and returning the meter. I was given a quote of $2,831.51 required for return shipping instructions. They refuse to send me either an address for shipping OR any container. We recently received a notice from them that the machine no longer met ******* **** requirements and that the meter needed replacement. Since I was retiring and no longer required the machine, I did not instruct them to replace the office machine.
My office manager and I spent hours attempting to resolve the issues only to be placed in chat rooms with Bots and agents unable to act beyond transferring from desk to desk. (I retained the texts of my chats today.) The advice from one agent was to find someone else to take over the lease rather than settle. I was also told that the equipment was still "not obsolete".
Pitney Bowes customer service is awful but their price gouging of a retiree is atrocious. They refuse to accept their "not obsolete" (but suboptimal for **** standards) and they refuse to offer me a method to ship this meter. I get "Case numbers" for reference but no true efforts at resolution beyond sending an unreasonable charge for nothing.
Time and money have been demanded by Pitney Bowes without honest or good faith attempts to end this, except for thousands of dollars demanded.Business Response
Date: 03/25/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********. Attached is a copy
of the client's active contract. Please provide the official “letter of
dissolution”. We will provide that to the business office. The chat example
that was provided by the client is an “error”. This error is not grounds for terminating
a contract without penalty.
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/03/2024
***** ****** ****** ********************************
***** ******** ***** ** **** ***** **
*** ********** ***********************
******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
******
**** *********** *******Immediately, after your last communication with me, I received communication from PitneyBowes with a settlement offer far less than their demand. I sent the check to them but DID NOT receive any further word of their receipt, nor directions to return the business machine. This morning I received a demand email from *********** ***** **** in ***** *** ***. dated 4/2/2024.
Please do not close this matter. The PitneyBowes communication to ********** ***** ******** ******* ****** will be attached to this communication.
Thank you.
Sincerely,
*** ******
Business Response
Date: 04/17/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
**** ********* ** **
******** ** *****
********** ********
**** ********
The client is working with the business
unit.A settlement is owed to fulfill
the lease obligation. Was a reduced settlement letter received by the client from Pitney Bowes?
Thank You,
Rebecca
Client Advocate TeamInitial Complaint
Date:03/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes is charging a $53.00 equipment return fee for the return of my postal meter, which I have leased for approximately 25 years. Their messages to me state:
"Per the terms and conditions of your contract, there is an equipment return fee due in the amount of $53.00."
However, the lease/contract that they have sent to me contains no such terms. I have repeatedly requested that Pitney Bowes send me a copy of a signed contract that includes such terms. Instead, they have summarily closed my dispute case without responding to my request.
As it stands now, I am seeking the dismissal of these charges, which I do not believe were ever agreed to in a signed contract. However, if Pitney Bowes can show me evidence of a signed contract that includes such terms, I am perfectly willing to pay the bill.Business Response
Date: 03/21/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
***** **** ****** **
******* ** **********
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********
I have enclosed a copy of the client’s contract and highlighted
where they can go online for more terms and conditions as stated in the
contract.
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 03/21/2024
Complaint: ********
I am rejecting this response because:Pitney Bowes has sent a copy of signed lease from 2018 which makes no reference to a $53 equipment return fee. The lease agreement provided makes reference to a previous 'existing' lease, but mention of an 'equipment return fee'.
I request a copy of an earlier lease with my signature that references an 'equipment return fee'.
Sincerely,
****** * ********Customer Answer
Date: 03/22/2024
Please close this complaint. Payment has been made, complaint has been resolved.Initial Complaint
Date:03/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ended our lease of the Pitney Bowes meter on 2/19/2024. I've spoken to multiple service and technical support team members to schedule pick up of the old, outdated meter. No one is helping me to get this meter picked up. I've been put on critical action, expedited, fast-tracked, and escalated. Yet, no one knows when the meter will be picked up. I was given a scheduled date on 3/13/2024 that they were finally going to pick it up on 3/14/2024, and when I called today to confirm, no one had even actually scheduled for the meter to be picked up.Business Response
Date: 03/21/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** ************* ****
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
A work order for pick has been issued and assigned to the
install/ Pick-Up coordinator on 03/20/24. ***********. The business unit is actively working
on this meter pick up.
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********Initial Complaint
Date:03/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are a small law firm with a Pitney Bowes mail scale, and we are closing the business. We have been with them for 13 years, resulting in over $15,000 in revenue. We are formally filing a Dissolution Certificate the the Secretary of State of *********a to end the law firm legal services. In order to cancel our account Pitney Bowes has quoted us an unconscionable amount of $2,300 simply to RETURN the equipment and close.Business Response
Date: 03/21/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** * ***** ** **** *
********** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Client has an active contractual lease. Contract # **********.
Settlement process has been offered. See attached contract. This matter is
closed. Client can work with the business unit that has provided this information.
Thank you,
Missi B******
AdvocateInitial Complaint
Date:03/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package I ordered never made it to ****! It stated that I will receive my order on Feb 18th 2024 and it still states that message. It left their facility on the 13th of February and still **** has not received it on their end. I’m not the only one that’s complained about packages coming from them never being delivered and/or packages being opened/stolen.Business Response
Date: 03/20/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *****
** *****
********** ********
**** ********
Thank you for contacting Pitney Bowes on behalf of ***** ***** for
parcel ID **********************************.
We have investigated this parcel with our facility staff. They have
verified that this parcel was processed and shipped to **** on 13 Feb.
Unfortunately, **** states that they did
not receive this parcel into their network for delivery to the consumer. Given
the elapsed timeframe since the last update, we must request that the customer
contact the merchant from who they purchased the item for a full resolution
according to their internal procedures.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My lease is expiring on a postage machine I have had in lease with Pitney Bowes. I have given proper notice several times dictated by contract. I have used their website to do so as instructed. I started this process December. The lease end March 31st. They have not processed my request over and over. I have met my requirements and owe them $0 . I called several times and keep getting sent to the sales dept. Yesterday after numerous calls and transfers I got client relations. Chris told me she had submitted the cancellation and I would get a confirmation email with 48 hours. I did not. They also erased some of my cancellation cases in the online records and the one where she told me it would show the closing notes does not and now I can't get in it. They are playing games and not doing what they should .Business Response
Date: 03/18/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
The client’s lease is canceled. Pitney Bowes Billing waived the
meter return fee, invoice **********, for $54.00. This case is now closed.
Thank you,
Missi B******
AdvocateBusiness Response
Date: 03/18/2024
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
The client’s lease is canceled. Pitney Bowes Billing waived the
meter return fee, invoice **********, for $54.00. This case is now closed.
Thank you,
Missi B******
Advocate
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