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Business Profile

Mailing Equipment

Pitney Bowes Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pitney Bowes Inc. has 181 locations, listed below.

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    Customer Complaints Summary

    • 514 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pitney Bowes, acting as the partner company of my original shipper, received my package on May 17, 2024. The package was then shipped to ******** ******* May 18, 2024. Package arrived in ******* May 28, 2024. Estimated delivery to destination (me) May 24 to June 6, 2024. I have attempted to contact Pitney Bowes customer service to request tracing the package. I do not know if it is lost, stolen, or just delayed. It is impossible to speak to a customer service agent.
      **** tracking ********************************** ******** number ****************************

      Business Response

      Date: 06/24/2024

      06/24/24
      Hi
      *****,
      Thank
      you for your inquiry on **********************************, shipped from client **** *********
      (**** *****).  We have investigated the status of this parcel with our
      internal teams, and unfortunately they have confirmed that the parcel is lost.
      If it is found at a later date, we have requested that they still attempt
      delivery to you. We apologize for the inconvenience to you and we would
      encourage you to reach a resolution with your merchant according to their
      internal procedures. 
      Thank
      you.

      Sincerely,
      Wendy
      PB
      Client Support

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because: at the time I spoke with Amanda I was in a despondent state having just lost my husband of 45 years, which I informed her of. The reason for the new contract needed was:

      1)It was needed for the upgrade 

      2) The amount to lease it would increase.

      3) it was needed in order to change meters and continue my service.

      I depended on her for guidance, just as I depended on my daughter to make my husband’s funeral arrangements, because I was not mentally or emotionally able.
      She did not tell me that the contract was NON CANCELABLE FOR ANY REASON and that there would be a FEE to get out of this contract. Nor did she inform me that       their customer's service would no longer be assessable as it had been in the past. 

      This company is being highly unreasonable. And I don’t believe it is ethical to state that there is absolutely NO reason to discontinue a contract, unless you pay a fee.  If I am offering to return their merchandise, WHAT will they be losing?? 
      This is a form of extortion!!



      Sincerely,


      ***** ****** 

      Business Response

      Date: 06/07/2024

      **** **** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****


      *** *** * ********

      **** ********

      I am in receipt of consumer complaint # ********.
      Client opened Case ******** on 96/06/24. Client wrote: “I remember speaking with ****** *****, when she informed me
      that I HAD TO CHANGE METERS, and required a new contract. She seemed like a
      really nice person. This was six months after my husband passed, and I did
      not feel like debating the issue, so I sent the old meter back. I received
      the contract you sent, with my computer generated signature that ****** *ad me
      sign. I will not be bullied into staying with a company that no longer
      respect their customers wishes. I have kindly asked for a box to return your
      meter and I will not be paying a ransom to release me from this bogus agreement.


      The client is the only one that can auto sing the lease. The client
      is being offered a settlement to cancel the contractual lease. The client has
      that option.

      Mauricea,
      Client Advocate 

      Business Response

      Date: 06/19/2024

      **** ***** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****


      *** *** * ********

      **** ********

      I am in receipt of consumer complaint # ********.
      Client opened Case ******** on 96/06/24. Client wrote: “I remember speaking with ****** *****, when she informed me that I HAD TO CHANGE METERS, and required a new contract. She seemed like a really nice person. This was six months after my husband passed, and I did not feel like debating the issue, so I sent the old meter back. I received the contract you sent, with my computer generated signature that ****** *ad me sign. I will not be bullied into staying with a company that no longer respect their customers wishes. I have kindly asked for a box to return your meter and I will not be paying a ransom to release me from this bogus agreement.


      The client is the only one that can auto sing the lease. The client is being offered a settlement to cancel the contractual lease. The client has that option.

      Mauricea,
      Client Advocate 

      Customer Answer

      Date: 07/02/2024

      My Brother passed away on June 15th, (****** ********) and I am just seeing this message, which is the very same message they sent before. PLEASE REOPEN THIS COMPLAINT.
      This company as of today closed out my request to send me a box to return THEIR equipment.
      I am not able to use the equipment since they no longer off customer service support, and I do not wish to continue to do Business with a company that seeks to extort money from the customers in order to be released from a contract that they say “CAN NOT BE CANCELLED FOR ANY REASON”
      I would like for PITNEY BOWES to send me a box and take back their meter 

       

      Business Response

      Date: 07/18/2024

      Lease ******** was electronically signed 5/4/2023 and is due to end 10/31/2028.  A settlement offer to cancel the lease early was emailed on 6/4/2024 via Case ********.  

    • Initial Complaint

      Date:06/05/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      There is no correspondence from Pitney Bowes that I can see other than they received the complaint.  BBB, please review their response.  No offer to resolve or explain.  Simply replied they received complaint.  If I am missing a response somewhere, please let me know. 





      Sincerely,



      **** ******

      nd uploaded copies of the offer. He did not respond. I feel very strongly this is false advertising. The cost he offered Our Send*** * **** meter terms on my first attempt to respond to the offer available are below. As you can see this is far and above the offer. We feel they should be made to honor the offer. They are still offering it to us.



      63 month- $96.02

      60 month- $97.15

      48 month- $106.13

      36month- $121.18

      24 month- $152.17

      Business Response

      Date: 06/19/2024

      ***** ****

      ****** ******** ****** ** ***********
      ******* **********
      ******* ********** **********
      ** ****** ***


      *** *** * ********



      Dear *******,

      I am in receipt of BBB complaint: ********
      Thank you for contacting Pitney Bowes. Case ******** has been
      opened regarding your complaint.

      Thank you,
      The Advocate

      Customer Answer

      Date: 06/25/2024

      PB has not responded to this matter other than to say they received the complaint.  Their promise to get back within 7 days has fallen by the waste side.  Nothing has been resolved.  If I am missing a message from them, please let me know, but that is all that I am seeing.

       

      Thank you,

      **** ******

      Office Manager

      Customer Answer

      Date: 06/25/2024

      I have just returned from vacation and I do have an email from Pitney Bowes stating:

      Hello ****,

      Attached is an
      agreement matching the pricing offered by the web. Please print and fill
      out the signature portion and send back for processing. Thank you!

      Elon R**
      Sales Manager
      Sending Technology Solutions

       

      We accept this offer and the case may be closed.

       

      Thank you,

      ****

    • Initial Complaint

      Date:06/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The package has been located and is in the possession of **** for delivery to my residence.  This matter is resolved.

    • Initial Complaint

      Date:06/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early April my grandparents and I switched to **** as our cell phone carrier. Upon receiving new phones, I received the incorrect phone. **** was helpful as far as processing the exchange and sent me a return shipping label through ****/Pitney Bowes for the incorrect phone. On April 16th, I dropped off the package containing the incorrect phone to my local post office in ********** **.

      2 months later my elderly grandfather had a $1000 charge posted on his account for the unreturned phone. Thankfully, I still had the tracking number to proof of delivery. I tracked the item and it said it was given to **********/Pitney Bowes on April 17th. I attempted to contact them but their automated answering service has ran me in circles not allowing me to talk to an actual representative to clarify why my package has still been undelivered for nearly 2 months according to tracking through **********/Pitney Bowes.

      It seems this is a common problem with this carrier service and I refuse to let their mistake con an elderly loved one out of $1000+.

      Business Response

      Date: 06/11/2024

      **** *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ****** *********
      ** *****

      **********  ********

      **** ********

      Thank you
      for your patience while we researched parcel ID **********************.

      We have
      contacted **** to provide them with the updated tracking details and have
      requested that they work with the customer according to their internal
      procedures at this point.

      We
      apologize for the inconvenience this has caused. Please reach out to ****
      once again for assistance.

      Thank You,

      Rebecca
      Client Advocate Team
       

    • Initial Complaint

      Date:05/31/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a long time customer with pb and was offered a new meter for 3 months free meter as indicated in the attatchment we were told to get a email which never came until a few days later claiming we don't have ur information.
      What we are your cutomer for years
      now they don't want to honor anything they said we have no service and the meter has my money in it.
      Plz assist

      Business Response

      Date: 06/05/2024

      **** **** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****


      *** *** * ********

      **** ********

      I am in receipt of consumer complaint # ********.

      The client’s contract has been terminated. Once the meter is
      returned via return kit any funds in the meter will be returned to the entity it
      was used from. Example: If a credit card was used, the funds will credit back to
      the card.


      Mauricea,
      Client Advocate

    • Initial Complaint

      Date:05/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      While I agree with the response that the tracking of the package has been recently updated, this is not satisfactory. As noted in the attached screenshot showing the tracking detail of the package, there has been no update since it has departed the facility on 6/3/24. Where is the package now on 6/5/24? Pitney Bowes has been in possession of the package for 24 days, and based on the response has no idea when I will be receiving my package. I will not be satisfied until I receive my package that has been paid for.




      Sincerely,



      ******** ******

      Business Response

      Date: 06/03/2024

      **** ** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ******** ******
      ** *****

      **********  ********

      **** ********

      The parcel with tracking number, ********************************** has recently been updated online.  The tracking
      reflects the parcel has left the ****** ********* ** facility.

      This is the only update we can provide at this
      time.  Please follow the tracking details
      online for further information.

      Thank You,

      Rebecca
      Client Advocate Team
       

      Customer Answer

      Date: 06/06/2024

      My package was delivered today, 6/6/24. This was the outcome I was looking for.

    • Initial Complaint

      Date:05/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26 2024 I made an online order from ******** ******. My order shipped on April 29, 2024. My estimated delivery date was May9, 2024. Everything was going smoothly until my package arrived at Pitney Bowes in ******* *******. The system says the package left but I don’t believe that is true. Someone within the facility or company gotta be stealing because upon researching I found out everybody has this same issue with Pitney Bowes. My package has not move and there is no tracking information updated. The tracking number is ******************************. I would really like to know where is my package. Pitney Bowes should not be carrying citizens mail if someone is being untrustworthy to the company.

      Business Response

      Date: 05/22/2024

      *** *** ****

      ****** ******** ****** ** ***********
      ******* **********
      ******* ********** **********
      ** ****** ***


      *** *** * ******** 



      **** ********

      * ** ** ******* ** *** ********** *********
      Thank you for contacting Pitney Bowes regarding parcel
      ******************************, shipped from ********** ******. We have
      researched this parcel. It was processed at our *******, ** hub facility on 30
      April and shipped to **** on 01 May. Unfortunately, **** states that they did
      not receive it with the other shipments sent that day. As such, it appears
      unlikely that the parcel will progress further toward its intended recipient.
      We apologize for this delay and request the customer to contact their merchant
      for further assistance via their internal processes.

      Thank you,

      Respectfully,
      Benjamin T*******
      Client Support
      Analyst

    Pitney Bowes Inc. is BBB Accredited.

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