Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 514 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You all never sent me any notification stating that I needed to respond to such (on the 17th of May). Typically, there's an email notifying me of such. Never received it from the BBB.
Business Response
Date: 05/17/2024
*** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** **********
***** *****
******** ** *****
********** ********
**** ********
The ad is accurate, the SendPro Mailstation is being
billed $29.99 a month, however Pitney Bowes is invoicing the client quarterly.
I do see an open case for Pitney Bowes to change
the billing cycle from quarterly to monthly.
Thank You,
Rebecca
Client Advocate TeamCustomer Answer
Date: 05/25/2024
The BBB never sent me a notification informing me to respond back (ironically, the same day I sent in the complaint). The issue still isn't resolved, so why would I ignore such??? Please do better than what you have done!!!Initial Complaint
Date:05/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We canceled our service over 6 weeks ago, before our lease renewal. The ticket was never worked and PB still charged us for the next three months of service, even though we cancelled before renewal. On April 9, we were charged the $688.36.
We have opened 5 tickets with them and all tickets get closed with no reply from anyone and today, still no refund. They had no issue charging us to leave their service and demand immediate payment.
We demand they refund the three month lease fee immediately.Business Response
Date: 05/20/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
The advocate has escalated the client’s case ******** for a refund of $688.36.
The advocate will monitor this case for 10 days. Better Business Bureau will be
notes with any updates.
Thank you,
M. B******
Advocate.Business Response
Date: 05/20/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
The advocate has escalated the client’s case ******** for a refund of $688.36.
The advocate will monitor this case for 10 days. Better Business Bureau will be
notes with any updates.
Thank you,
M. B******
Advocate.Initial Complaint
Date:05/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********.Business Response
Date: 05/16/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
* ** ** ******* ** *** ********** ********
**** ********* *******
Thank you for reaching out on parcel
(**************************) shipped from *******. After research with our internal teams for
this parcel, unfortunately the parcel was not located. If the parcel is found at a later date, we
have requested that the parcel is processed and delivery to you.
Thank you,
M. B******
AdvocateInitial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order through ********* on 4/16/24, and the package was shipped through Pitney Bowes. The package was intended to be handed over to ****, but has been stuck at the Pitney Bowes facility since 4/22/24. I attempted to reach out to both the merchant and Pitney Bowes. Pitney Bowes customer service did not provide any information or updates on the whereabouts of my package.
The tracking number is **********************************Business Response
Date: 05/16/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** **** *** ********
***** **** ***** **
***** ***** ** *****
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********
Good afternoon ***,
Thank you for your inquiry on
**********************************, shipped from *********. After research with our internal teams and
external partners, **** has confirmed the receipt of this parcel today (May 14)
and it is anticipated to reach its destination within the next few days. We
sincerely apologize for the inconvenience caused by the delay in delivering
this parcel to you.
Thank you,
M. B******
AdvocateInitial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:Good morning,
I'm writing to you with an update regarding my package. Yesterday, May 8th, at 1:00 PM, the package finally received an update showing "Customs clearance completed."
Additionally, **** Support confirmed that once the package arrives in my location and clears customs at the airport, it will be collected by Pitney Bowes.
As I have received an update, I will be closing this matter.
Thank you for your assistance.
Best regards.
Business Response
Date: 05/08/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********* ***
**** ****** **
******** ** *****
********** ********
**** ********
This parcel has not been inducted into the Pitney
Bowes Network. Currently, only the shipping
label as generated. The parcel is not
reflecting shipped. Secondly, the parcel
appears to be with ****, ****** ****** – not Pitney Bowes.
The consumer will need to contact **** for
further parcel update information. There
is nothing further Pitney Bowes can assist with.
We consider this matter resolved. The consumer needs to contact the merchant
for further details.
Thank You,
Rebecca
Client Advocate TeamBusiness Response
Date: 05/17/2024
*** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********* ***
**** ****** **
******** ** *****
********** ********
**** ********
Our response is the same as the previous response.
This parcel has not been inducted into the Pitney
Bowes Network. Currently, only the shipping label as generated. The
parcel is not reflecting shipped. Secondly, the parcel appears to be with
****, ****** ****** – not Pitney Bowes.
The consumer will need to contact **** for further
parcel update information. There is nothing further Pitney Bowes can
assist with.
We consider this matter resolved. Please
close complaint ********. The consumer needs to contact the merchant for
further details.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: they totally ignored all the correspondence sent to them since January with no response. All they had to do was state to me what their understanding of the contract I signed in April 2020, how it somehow went beyond 4 years to July when the contract states 4 years or 48 months. I am sorry they could not communicate with their client and I had to come to better business bureau to get a non-response and lack of kindness causes me to have to find a more responsive provider. I wish they actually cared about their client's needs. I am paying for the additional months, but very sad they do not care enough to answer phone or inquiries. I would have loved to work out better equipment to meet my needs but they did not care enough to respond to anything. They only wanted to extend the lease and not find out if other equipment was better suited or answer any simple questions. Please send the package to return your equipment at the appropriate time. This is your formal notice, no other notice is required.
Sincerely,
****** ******Business Response
Date: 05/09/2024
*** **** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Clients contractual lease ends 09-JUL-2024. Attached is the
final invoice that needs to be paid so the termination can process. I have also
attached the late fee associated with the lease payment being late. If the
client pays the last contractual invoice-attached-within 10 days. Pitney Bowes
will waive the late fee.Client must refer to the first payment they made to this lease. The contract didnt commence on the day it is signed. Your first payment was July 2020. That is when the contract commenced. Case closed.
Thank you,
M. B******
AdvocateBusiness Response
Date: 05/16/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Clients contractual lease ends 09-JUL-2024. Attached is the
final invoice that needs to be paid so the termination can process. I have
also attached the late fee associated with the lease payment being late. If the
client pays the last contractual invoice-attached-within 10 days. Pitney Bowes
will waive the late fee.
This case is closed. Client must respond or risk third party
collections.
Client must refer to the first payment they made to this lease.
The contract didnt commence on the day it is signed. Your first payment was
July 2020. That is when the contract commenced. Case closed.
Thank you,
M. B******
AdvocateCustomer Answer
Date: 05/16/2024
Complaint: ********
I am rejecting this response because: Case closed! Nothing on the contract says it started July. But as you say case closed. Just send me the box to return the equipment to you by July so that I do not pay another cent to you. Thank you for your lack of customer service. You could have talked to me and clarified this when I kept sending requests and tried to call. Why did I have to come to Better Business Bureau for you to care enough to respond? But no one cared enough to pick up the phone nor respond to my many requests. You simply threw out my written inquiries as if I never inquired and my certified letter went with no response. I thought you were a great company, but obviously I am not worth talking to or responding to.
Sincerely,
****** ******Business Response
Date: 05/20/2024
*** **** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Clients contractual lease ends 09-JUL-2024. Attached is the final invoice that
needs to be paid so the termination can process. I have also attached the late
fee associated with the lease payment being late. If the client pays the last
contractual invoice-attached-within 10 days. Pitney Bowes will waive the late
fee.
Client
must refer to the first payment they made to this lease. The contract didnt
commence on the day it is signed. Your first payment was July 2020. That is
when the contract commenced. Case closed.
Your only case ******** for
request to terminate was opened by ** *******. She noted that you called in to
terminate your contractual lease. This is the note from you:
On 04/10/24
“I already sent a letter in January requesting termination and
need to obtain the box to return the equipment. Thanks. I want to return the
equipment before I would owe another lease payment on 4/4/24. I am not
requesting early termination. Another solution provider.” That is when Ms. *******
advised there was one final invoice then she could proceed with the request to
terminate.
Your account is now 31-61 days past due. Please make payments as
soon as possible to avoid further fees and or third party collections.
Thank you,
M. B******
Advocate.Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Update: package is with ****! thank you for your attempt to help, it is greatly appreciated!Business Response
Date: 05/06/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
**** ****** ***
****** ****** ** *****
********** ********
**** ********
The parcel is expected to be delivered today, May
6th, 2024 by 5:30pm.
There was never an issue with the delivery of
this parcel.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item purchased on ****. Shipped PBI Global Shipping. Item states it was delivered on 5/3 at 8:30am. No one delivered anything. No picture of item at my door was emailed. **** says it was delivered. This is a scam delivery service. Someone is taking the goods from within or lying.Business Response
Date: 05/06/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ********
***** ********* **
****** ** *****
********** ********
Pitney Bowes does not do any delivering of
parcels. The consumer with need to work with
**** for a refund if the parcel was not delivered.
Pitney Bowes does not deliver parcels.
Dear *******,
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Companies like PB, has changed to where you can only contact them via chat.
I had to open 7 cases to get them to stop emailing a dead person.
Cant get them to stop billing me for something I return in DEC 2023.This is the prime example of where customer service took a dump in the US. No one , absolutaly no one wants to chat. give me a human now. Their call center must be asia cause no one speaks english as a first languauge.
Can't get a manger on the phone. was told 10-15 mins its now 2 hours later.
They should not be allowed to deal with ****** ****** postage, we have enough issues with the postal service as is. This is mainly a complaint about horrible customer service.Business Response
Date: 05/03/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
** *** ******
******* ** *****
********** ********
**** ********
In reviewing the clients account, the client does
currently have an active lease agreement.
The invoices that are generating from the active lease account.
Agreement ********** is active and is currently billing
to the client. Attached is the lease
invoice that is currently billing for the client, as well as the signed lease
agreement.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package has been stuck in shipping limbo for far too long.Business Response
Date: 04/29/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** ********
** *****
********** ********
**** ********Hello, thank you for reaching out regarding parcel *****************************.
This
tracking number is not coming up within our system or on the **** website. The screen shot provided was cut off and the
full parcel number may not be displayed.
Please
provide and tracking number and we will investigate further.
Thank You,
Rebecca
Client Advocate Team
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