Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 516 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes failed to deliver a package to me and its tracking has not been updated for a week. The package had reached my state more than a week ago is stuck in *** ****** since then. I called their customer service over phone and they were useless.
I want them to
1) provide me with up-to-date status of my package
2) deliver my package as timely as they can
My package's tracking number is **********************************.
In the screenshot below, you can see that the package has been stuck in their ****** ********* ** facility for a week.
Business Response
Date: 12/27/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ***
*** ****** ** *** ****
********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
We are
showing tracking ********************************** has
been delivered.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 12/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/22/22 I brought my **** *Phone1* *** *** to the ******* Post Office located on **** ***** *** ******* **, to be shipped back as a prepaid return. I received a tracking number to give to **** and as a record. I called **** and gave them the information. Several weeks later I received a box in the mail with a letter and a phone [******** flip phone] from **** stating my phone was not a valid **** one. Correct as the phone I returned was a ******** ******. I called **** on multiple occasions to complain and no one believed me nor attempted to assist but after speaking with a 5th person, I was told that I needed to speak with the post office. On that call no one could give me options to make sure my phone was not used. I had them shut it off and placed as a Blacklisted phone. [Making the phone unusable]. The next day I went to the post office to file a complaint. They were not helpful and wouldn't take my complaint nor could they tell me who picked up my package other than it was picked up by an outside company on 10/26. When you look at the 2nd receipt given to me on 12/6 from the post office it shows a payment of $2.31 payment type 4 and the weight is different, 13 oz, my package was a free return and weighed 12.1 oz. I called the post office Cus Ser# to complain and was told that a company called Newgistics picked it up and I had to call them to complain [denied again to file a complaint] I called the # for Newgistics 1-877-860-5997 , and received no response. Someone from Newgistics or the ******* PO ,stole my phone and replaced it with an old one. I received the tracking number **********************. The box I received from **** had a phone that weighed 4 oz. The Post Office had my package from 10/22 (Sat) to 10/26 (Wed). I check Newgistics tracking [same tracking #] and it shows picked up 10/24 {different dates}
I will be billed $319.99 on 1/3/23 by **** if not resolved. I have attached my receipts and findingsBusiness Response
Date: 12/19/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** **********
** ************ ***
******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.Thank you for contacting Pitney Bowes.
We were able to trace the barcode in our system and can only provide minimal
details, as we are not provided any consumer information in these transactions.
Pitney Bowes received the parcel from the **** on 31-Oct, weighing .3351
pounds, which translates to 5.36 ounces. The consumer states that they
shipped the parcel to **** weighing 12-13 ounces.
Unfortunately, this means that if there
was a switch made, it would have occurred before Pitney Bowes received the
package.Attached is the image for our minimal data for this parcel.
We regret we are unable to assist further
in this matter.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their products don't work, they have sent new replacement machines and they charge you to put postage money on your account and when they send you a replacement machine they refund the money on the machine and then charge you to put money back on the machine. Sending payment, they take 14-29 days to credit your account, then they charge you $39.99 for a late fee and charge you interest on the amount owed, contacted customer service and was lectured about making payments on time. She blamed the delay in processing payment due to COVID and the USPS. Money goes to a lockbox and I don't know who processes the payments. This machine is costing us $5,000 for the term of the contract and we are out this money, they will not let me out of the lease, got a lecture on that too from their customer service and it is definitely not saving us money but costing us a lot of money. You lease the machine but you never own it. Then when it breaks down they guarantee their technical team will be in touch (you can't call and get service and the service is generally comes from another country) last time they took and hour and a half and the day was over, today we had to go to the post office and purchase stamps because again the machine is not working. I want this machine gone, when it does require repairs you have to do them yourself you get a phone call and then you are required to repair or replace, set up the new unit. I have spent hours of my employers time with this machine and I can't get my work done because I have to try everything they suggest before your case gets escalated. Now I am escalated and they said it can be 7 days until I hear back from them. THIS IS NOT ACCEPTABLE AND THIS COMPANY IS VERY GREEDY!Business Response
Date: 12/20/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
*** *** ***
***** ***** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
The client would need to pay a settlement to fulfill the lease
obligation. Our apologizes, but we would
not be able to terminate the agreement without a settlement.
The clients lease began on December 30, 2019 and will end March
29, 2025. The client has been using the
equipment as well as making payments to fulfill the lease obligation.
Pitney Bowes has made all efforts to work with the client on
service issues. Cases have been created
and resolved. The client has the option
to create cases online as well as submit payments for their lease agreement
through their online account.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has been “in transit” for a month it has sat at the same location for over a week. It a Christmas present that I paid extra for expedited delivery. You can’t get a hold of anyone neither by phone nor email. I have been patient but I’m over it. Please please help me. My tracking number is
42*****************************691. I would truly appreciate your help as I don’t know where else to turn. The retailer states I have to contact the delivery service and as previously stated that impossible. I ordered early to avoid this issue as it is my sons only Christmas gift he asked for. Please help.
Thank you
******** ******Business Response
Date: 12/19/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** ******
***** ********** ******
******* ******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
We are showing the package has been delivered. The package was delivered by **** on December
16, 2022.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered shampoo on November 23 from a company called ******** ** ******. It shipped November 30. It has been sitting in a Pitney bowed **** ***** in ***** **** ****** **** (according to the tracking) since December the 3 That is one state away from me and no update and it is now December the 9. 7 days is not an acceptable amount of time with no movement of the package.Business Response
Date: 12/14/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
**** ******* **** **
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
Unfortunately, due
to the time elapsed, there are no further details available.
Kindly contact
your merchant retailer for further assistance and resolution according to their
internal processes. We apologize for any inconvenience caused by the lack of
available updates.
Thank you,
Rebecca, Client
AdvocateInitial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov. 23rd I placed an order for a gift from ******** which is located in ********. I was given the tracking number ********************. Based off the tracking information, this package was picked up by customs broker in US on Nov. 28th and was delivered to the Pitney Bowes facility in ****** township, *** ****** on Dec. 1st. The package then left the ****** township facility and was delivered to the Pitney Bowes facility in ***** *********** **** on Dec. 3rd. Today is now the 8tg, so my package has been sitting at the facility for 5 days. I called the customer service line and they said they could not give me any more information and that I would need to contact the seller. This didn't make sense as I have proof that Pitney had possession of my package. I attempted to contact the seller, ********, however they speak ******** and I obviously do not. We could not understand each other so, I sent the seller an email. I then called Pitney Bowes back and let them know what I was able to do. They still could not help me and assumed no responsibility for my missing package. I am not sure what else to do at this point as they are unwilling to look into this further. So I just cut my losses and assume I'll never get my package? I don't understand why they even have a service department if they can't tell me anything other than what I can see myself of the tracking website. I'm highly frustrated about this as this is not the first time I've run into an issue with Pitney Bowes delivery service.Business Response
Date: 12/13/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ********
***** ****** **
*********** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
The package is reflecting delivered. There is no issue regarding the delivery of
this package.
Due to the increase in shipping and online ordering, packages
may have delayed delivery.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We've tried several times to cut ties with Pitney Bowes, in our last complaint we were told we would be sent a box to return equipment and we would no longer be charged for any services and our account would no longer owe anything. This lasted a couple of months and now we are receiving letters from debt collections. We have not used Pitney Bowes Services in over two years. There should not be a pending balance. Pitney Bowes Account #**********Business Response
Date: 12/08/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
*** * ****** ****
*** ******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint ********.
The
collection notices the client is receiving is for an unpaid balance on the Purchase
Power account. The client utilized Purchase
Power to refill the postage machine, but not paid for the postage. Purchase Power is a line of credit the client
used to refill their equipment.
Attached
are the statements with the (2) postage refills of $100.00 and only receiving
payment for one of the refills. The
refill done on December 18, 2020; Pitney Bowes never received payment for. The balance has now accumulated fees. Pitney Bowes made numerous attempts to
contact and work with the client on this open balance, our attempts were
ignored.
The collection
is now with a third-party collection agency.
The client will need to work with:
***** * ******
************
Thank you,
Rebecca, Client AdvocateCustomer Answer
Date: 12/08/2022
Complaint: ********
I am rejecting this response because:I had a case with the BB in February/March of 2020 (BBB Complaint Case#
******** (Ref#****************************) where we went through all of this. We were never able to get a return mailing box to return equipment. When we finally went through the BBB you sent a return shipping box and we went through the past charges and cases (including cases that were deleted by your company in your company case log, I kept messages and case numbers) and we were told the account was terminated and there were no longer any amounts due on the account. You did not have a valid contract, it was not signed by the business owner. We've already been through all of this and we will not be paying any more fees or late charges related to the fees you illegally charged.
Sincerely,
***** ********Business Response
Date: 12/08/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
*** * ****** ****
*** ******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint ********,
rebuttal.
To reiterate,
the collection notices the client is receiving is for an unpaid balance on the Purchase
Power account. The client utilized Purchase
Power to refill the postage machine but did not pay for the postage utilized for
their business. The collection activity
on the Purchase Power account is valid.
The
previous BBB was regarding the lease account.
The lease account was terminated, and a return kit sent. The lease account and Purchase Power are two separate
areas of the business.
The balance
on the Purchase Power account was due in February 2021. Pitney Bowes made multiple attempts to
contact the client regarding the Purchase Power balance. The termination process on the lease
agreement did not begin until September 2021.
Pitney
Bowes considers this matter resolved. The
client will need to work with third party collections on the balance.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package from a third party that was sent out for delivery on 11/26. It went to Pitney Bowes and they were suppose to bring it to **** for final delivery. The shipping never updated past 11/26, meaning the package was either stolen or a small change lost. If the package was lost it’s ridiculous that the workers are so careless with their customers things that they misplace a large package within 24 hours or receiving it. I reached out to their customer service after 10 days of no update, and after being on hold for 30 minutes, they told me no knew information. They told me the package was still on the way and I shouldn’t reach out to Pitney Bowes and only the company I ordered from. They cannot take responsibility for their actions and act dumb or direct me to talk to the other parties involved, even though the package was lost when they were responsible for it. If I had any say in who handled my package, I would never have picked Pitney Bowes because they are careless. I hope to never use them again as I cannot reorder what I originally ordered and I cannot get my money back. I hope this doesn’t happen to anyone else. My tracking number is **********************************Business Response
Date: 12/14/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******* ** ****
************ ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
Thank you for your patience while we researched parcel
**********************************.
The
barcode was escalated to our ********** ** facility team, who performed a sweep
of the warehouse floor and shipping containers and verified that the parcel is
not in their possession.
Unfortunately,
due to the time elapsed since the last activity, we are unable to provide any
further information beyond what is shown in tracking at this time.
We request you
to kindly contact your retailer for further assistance and resolution according
to their internal processes. We apologize for any inconvenience caused by the
delayed parcel.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 24th, I was contacted by a salesperson from PB by the name of Michael D*****, he promised a replacement machine if I signed with PB for an additional 36 months, I waited over a month for the new lease that never came, I escalated the case to his manager Bryan B*******, it has been two weeks and no reply, I feel PB is in breach of contract and I want to end my lease with them and move on, I have been a loyal customer for 20 years, and I hate ending up like this, this has soured my experience with PB so much that even if I have to pay extra I want to cancel my contract and move on. I have not been able to use my meter for two months I have no ink and did not want to buy more since I was getting new equipment, their customer service has really declined.
My PB account is ********** for *** ****** ****Business Response
Date: 12/15/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ******
*** ******* **
*** ********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
The client signed a restructure on the current
lease agreement. We did not see a
mention of new equipment. If the client
would like to terminate the lease agreement, there would be a settlement owed.
If the client can provide emails/documentation
from either Michel or Ryan, we would be happy to review. However, we see no cases regarding new
equipment or a new lease agreement.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product through spoiled child and they use pitney bowes for shipping. this company keeps packages and claims they are delivered through ****. contacting **** and they are still awaiting items. called pitney bowes and the wait time is forever. then the guy is rude and says the company needs to contact them even though i have tracking information the refuse to answer any questions. just to be clear.....i placed an order through spoiled child in mid november. the items was sent out through pitney bowes shipping on november 20th. the items was "delivered" to **** in ***** on november 22nd. The items has not moved since then. Called **** and they have not received the package. A replacement order was placed and the package is supposed to be delivered but it is still showing it sitting in canal **********. i live in ****** ***** ********** is 1.5 hours away. my stuff is not moving. this company is horrible!Business Response
Date: 12/06/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ***
* ***** **
******* ** *****
*** *** * ********
**** ********
* ** ** ******* ** ******** ********* *********
The consumer did not provide a tracking
number, so we are unable to assist.
Thank you,
Rebecca, Client Advocate
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