Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 516 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package has not been recieved by **** for final delivery. Pitney Bowes had picked up the item on 10/26/22 and it departed from them on same day to never be found again.
Tracking # ************************** Seller has reached out with no resolve. (Per Seller)
After reading through many complaints this seems to be a common occurrence and it's shameful for a company to just "lose packages" at the rate they do. Someone should investigate them for theft...or a class action suit for negligence.
Business Response
Date: 12/06/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** * ******
**** ****** **
***** ***** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
After further research of your
parcel, both by Pitney Bowes and the ****, we have determined that due to
the time elapsed since the last update, this parcel is unlikely to progress
further toward its destination.
Please contact the merchant or
retailer you purchased the item from for further guidance and options.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new phone for my son on 11/7/2022. With the purchase, I was to return the "trade-in" device. I used the label in the box and dropped the package off to the post office on 11/21/2022. The package was given to Pitney Bowes on 11/23/2022. There is no information in Pitney Bowes system except package was delivered on 10/7/2022. I believe the 10/7/2022 package was from my daughters insurance replacement device being returned.
Where is my package dropped off on 11/21/2022?
**** tracking: ******************************Business Response
Date: 12/06/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
**** ******** **
*********** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
The consumer will need to contact
**** Resolution Department ************.
The client did not provide which company the trade in was for, we are only
assuming **** as this is the business we work closely with on returns.
It seems the consumer was provided a
tracking label that may have already been used.
We are only able to see the package was received October 7th,
2022.
Thank you,
Rebecca, Client AdvocateCustomer Answer
Date: 12/06/2022
Complaint: ********
I am rejecting this response because:*** does not deliver phones. This device was picked up by Pitney Bowles representatives. It clearly shows on **** website. Pitney Bowes is 100% responsible to deliver to ***.What did your agent do with my package ? My next step is lawsuit if you do not tell me where my package is.
Sincerely,
**** ******Business Response
Date: 12/13/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
**** ******** **
*********** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********, rebuttal.
This barcode was last scanned at a
**** facility on 11/23; however, it has not yet been received & processed
by our facilities. Unfortunately, we are unable to provide information beyond
what is shown in **** tracking at this time.
For further assistance & resolution,
please reach out directly to **** customer service. Their phone number is **************. We apologize for any inconvenience.
Pitney Bowes considers this matter
resolved.
Thank you,
Rebecca, Client AdvocateCustomer Answer
Date: 12/13/2022
Complaint: ********
I am rejecting this response because: how can the post office give a PITNEY BOWES employee the package and Pitney Bowe not know where the package is.I’ve already talked to *** executives office and they said it’s out of their hands. I’ve also contacted **** (Your **** Service Request #********) and they say it’s out of their hands.
sounds to me like a Pitney Bowes employee ceased an opportunity to steal a package.
**** has confirmation they gave it to your representative. There is no record after this
please tell me how *** is going to resolve this
my next action is a lawsuit again Pitney Bowes and the employee who picked up my package from ****. I am sure the post office has cameras. I have the receipt of my item being dropped off.
Sincerely,
**** ******Business Response
Date: 12/19/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
**** ******** **
*********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
This
barcode was last scanned at a **** facility on 11/23; however, it has not yet
been received & processed by our facilities.
Unfortunately,
we are unable to provide information beyond what is shown in **** tracking at
this time.
For further assistance & resolution,
please reach out directly to **** customer service, ************* We
apologize for any inconvenience.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a $900 item on **** from the **, I am in *** following is the track info: "********************************** Copy Add to Informed Delivery
Latest Update
Your item departed a shipping partner facility at 1:02 am on November 16, 2022 in ****** ********* ** *****. This does not indicate receipt by the **** or the actual mailing date. ""
It is now December 2, and I am only a few hundred miles from the apparent location of the item I purchased . no updates, NO DELIVERY, NOTHING!!Business Response
Date: 12/06/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** **********
********* **
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
We are showing the package has been
delivered. There was no issue with the delivering
of this package.
Thank you,
Rebecca, Client AdvocateCustomer Answer
Date: 12/06/2022
Complaint: ********
I am rejecting this response because: In fact there IS an issue contrary to the wording of the Pitney Bowes Letter.It IS NOT acceptable that it took 21 (TWENTY ONE) DAYS TO DELIVER THE PACKAGE FROM *** ****** TO *** *****
ABSOLUTELY TERRIBLE SERVICE!
Sincerely,
**** **********Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package on the 4th of november and it is now the 28th and there have been NO updates on the tracking since Nov 10. After calling the company as I was told to do after contacting the seller, who has no information about the package, I was basically told to go fuck myself and that “Pitney Bowes is not a customer facing company” which is laughable because of how terrible this courier service is. A package research case was opened and closed by **** on the 22nd which shows that the package is in ******* but for some reason they haven’t given it to **** yet. Tracking: **********************************Business Response
Date: 12/06/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ****
**** ** **** **
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
After further research of your
parcel, both by Pitney Bowes and the ****, we have determined that due to
the time elapsed since the last update, this parcel is unlikely to progress
further toward its destination. Please contact the merchant or retailer you
purchased the item from for further guidance and options.
Thank you,
Rebecca, Client AdvocateInitial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order was placed on 9/14/22 and via website it says the item I ordered is basically on back order and expect the item to ship within 15-20 days. I waited the allotted time frame plus an additional 5 days to maybe see if they would email me with tracking. I reached out to them in regards to my order and they gave me the run around. The first tracking number they gave me was a false tracking number. When I reached back out to them to tell them about it they said the tracking number should update sometime that week but it never happened. I paid $272.36 for the item which were a pair of Pink Balenciaga Croc Rain Boots. I got tired of the run around and the back and forth with them so I decided it's time to take action. I have attached the item purchased from the merchant along with the emails with me reaching out to them about my item. When you call Pitney Bowes a customer service representative states they are not allowed to give us an update on our tracking and that I need to reach out to the merchant to have them call and get that information. I would just like to have my item delivered and that they stop giving me the run around.Business Response
Date: 11/22/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
*** ***** ***
*********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********.
Pitney
Bowes never received this package. The tracking number **********************************
was never inducted into our network. Per
the tracking number, electronic shipping information is all that was received.
The
consumer will need to reach out to the merchant for resolution. There was no package ever received for
shipping.
Respectfully Yours,
Rebecca, Client AdvocateInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a cardigan from *** on 11/08 for the amount of $25.78. I received my tracking information shortly after my purchase. Every few days, I would track my order and was happy to see that it would get delivered to me on the 16th via Pitney Bowes. Well, I never received my order. Their tracking states that it was delivered to me at 6:55 and that’s not true AT ALL because I was home all day on the 16th (see attached photo for reference). No one knocked on my door nor left a package. I tried numerous times to contact this company and it’s been unsuccessful. I will never shop with a company that uses this company as their shipping method. I don’t know where my package is at but I know it’s not in the hands of the person who paid for it (ME).Business Response
Date: 11/22/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******** ** *** *
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********.
Pitney
Bowes does not deliver consumer packages.
Pitney Bowes is merely the “middleman” between the retailer and the final
delivery carrier (normally ****).
Please
visit ****.com and enter in the tracking details. The carrier that delivered the package will reflect.
We
were not able to verify, as no tracking number was provided.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 11/22/2022
Complaint: ********
I am rejecting this response because I reached out to **** and they never received the package. Secondly, my name isn't "*******", and three, I will no longer buy from a company that has you as a "middleman"
Sincerely,
****** *****Business Response
Date: 11/23/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******** ** *** *
******* ** *****
*** *** * ********
**** ********
* ** ** ******* ** ******** ********* ********** *********
Pitney Bowes did not deliver your package. We do not do any delivering of any
packages. The delivery of packages are
handled by a carrier such as ****, **** *****, etc.
Please provide the tracking number and we can
look up the tracking details and inform you of with whom delivered the package to
your home. Pitney Bowes did not deliver
your package to your home.
All BBBs are addressed to the Dispute Resolution
Specialist. ******* Henderson is the Dispute
Resolution Specialist; thus, all BBBs are addressed to him within this
letter. We are aware your name is not *******,
but Shanta.
Respectfully Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered items from ****** x ***** which were shipped out on 11/822 using Pitney Bowes. The last update in the package was 6 days ago saying that the package left a facility 4 hours from my delivery address. There is no way for me to open a case through Pitney Bowes to see what is happening with my package. The package was supposed to be delivered yesterday on 11/17/22 but was not and I have still received no updates. Tracking **********************************Business Response
Date: 11/28/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *********
*** ****** *** ***
************* ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
The tracking
number reflects the package has been delivered.
The package was delivered on November 26th, 2022.
Respectfully
Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been trying to connect our replacement machine to no avail. We have been given multiple different case numbers. The most recent case # ******** was put in an internal investigation. A few days later I call back, still under investigation. I call back again and was told the case was closed. We have not been able to use services despite paying for the service. At this point we want to cancel but PitneyBowes wants us to pay a fee for terminating our contract before the lease is up. Frankly we would like a refund for the months we have been unable to use the machine (July 2022 - present) but at the very least we should not be required to pay an early termination fee.Business Response
Date: 12/02/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ******
** *** ** ***** ***
********* ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
A specialist
within our contact center reached out to the client. Deb is working with the client directly on a resolution
with equipment issues.
Our apologizes the
length of time it has taken to reach someone.
Respectfully
Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased package from **** on October 26, 2002. Handled by Pitney Bowes delivery service is now at Customs cleared in ******* on November 1, 2022 with no movement since. No updates, no way to contact customer service, NOTHING. I want the package located and delivered.
Tracking number ********************Business Response
Date: 11/29/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *******
** ******** *****
******* ** *** *** ******
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
We reached out to
the transportation team. The transportation team has confirmed that the package
will not progress any further. Please have the buyer contact **** customer
service for further options.
Respectfully
Yours,
Rebecca Rastall, Client AdvocateCustomer Answer
Date: 12/03/2022
Complaint: ********
I am rejecting this response because:What gives Pitney Bowes the right to decide if a package will not move anyfurthe?
Customer purchased item with the expectation it will be delivered. **** did their part fulfilling the order. Seller did their part shipping the order.
It is Pitney Bowes responsibility as a logistics company to deliver that package to the customer.
A reputable company does not pick and choose what packages will or will not be delivered. The package belongs to the customer who purchased it. Move it forward to the rightful owner.
****** *******Business Response
Date: 12/05/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *******
** ******** *****
******* ** *** *** ******
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********, rebuttal.
We understand the frustration. However, the resolution remains the same. The transportation team has confirmed that
the package will not progress any further. Please have the buyer contact ****
customer service for further options.
Respectfully
Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company lost package while in transit but ‘cannot put a trace because we’re not a customer service team’
If you can’t help, why bother having a customer service number ?
What a horrible company. Lose packages and don’t give a damnBusiness Response
Date: 11/28/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ******
** **** ***
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint ********.
After extensive
research of this tracking code, it appears unlikely that the parcel will
progress further due to the timeframe that has already elapsed. Your
merchant or retailer can provide further assistance and resolution for the
issue at this time.
Respectfully
Yours,
Rebecca Rastall, Client Advocate
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