Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  137 Bolton Rd Vernon, CT 06066-5536

• 

  Ticketfaster.com

  Baltimore, MD 21201

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on ************ (**) for notification of when tickets went on sale for a ************** ********* concert. On 9/8/23, I received notification from the ************** ********* fan page and purchased 2 tickets; however, instead of taking me to **, the link on the notification required a phone app that linked to ************ (**), which used the same graphics and trade dress as **. Being that it was on a phone app, I only noticed the deception when reviewing the emailed receipt and requested to cancel the transaction a week later. ** refused even though they indicated they had not actually acquired the tickets to sale me YET. Instead they offered to resale the tickets after they first acquired them for me. To make it crystal clear, before they had tickets to sale, they refused to cancel the transaction. I contacted my bank (Truist) to dispute the charge but was told I had to wait until the event took place. So I waited until after the concert occurred and contacted my bank again to dispute the transaction only to be told since I "authorized" the charge that I could not dispute the claim even though I did not use the tickets and I followed the instructions given me by the bank. ****** / ****** is easy to miss - especially when reviewing seating and being rushed to purchase the tickets before the 4 minute reservation expired while using a CELL PHONE app. This is straight up fraud.

  Business Response

  Date: 03/12/2024

  We are not affiliated with event organizers (artists, venues, teams, etc) or ****************, make no claims to that effect, and no client would be directed to us from a venue or ************ communication such as the client is claiming. While we are sorry to hear that we may not have been the client's intended purchase website, there is no error on our behalf with their purchase. Our website is clearly disclaimed throughout checkout with multiple disclaimers regardless of the device used to complete the purchase. It is the client's responsibility to ensure they are using the correct website and read all information presented during purchase. When placing the order, the client agreed to the use of our website, all order details and website policies. The client received tickets within accordance to our policies prior to contacting us. As noted in their documentation (their receipt) the tickets they received may be the same as purchased, equalivent or better assignments - the client received seats in an upgraded row compared to purchase. The client accepted their tickets; it is not within our control if the client decided not to utilize them for their event. We have no control over any communications between the client and their financial institution. This purchase will remain a final sale under the policies the client agreed to and we are unable to honor any further resolution.

  Business Response

  Date: 03/12/2024

  We are not affiliated with event organizers (artists, venues, teams, etc) or ****************, make no claims to that effect, and no client would be directed to us from a venue or ************ communication such as the client is claiming. While we are sorry to hear that we may not have been the client's intended purchase website, there is no error on our behalf with their purchase. Our website is clearly disclaimed throughout checkout with multiple disclaimers regardless of the device used to complete the purchase. It is the client's responsibility to ensure they are using the correct website and read all information presented during purchase. When placing the order, the client agreed to the use of our website, all order details and website policies. The client received tickets within accordance to our policies prior to contacting us. As noted in their documentation (their receipt) the tickets they received may be the same as purchased, equalivent or better assignments - the client received seats in an upgraded row compared to purchase. The client accepted their tickets; it is not within our control if the client decided not to utilize them for their event. We have no control over any communications between the client and their financial institution. This purchase will remain a final sale under the policies the client agreed to and we are unable to honor any further resolution.

  Business Response

  Date: 03/12/2024

  We are not affiliated with event organizers (artists, venues, teams, etc) or ****************, make no claims to that effect, and no client would be directed to us from a venue or ************ communication such as the client is claiming. While we are sorry to hear that we may not have been the client's intended purchase website, there is no error on our behalf with their purchase. Our website is clearly disclaimed throughout checkout with multiple disclaimers regardless of the device used to complete the purchase. It is the client's responsibility to ensure they are using the correct website and read all information presented during purchase. When placing the order, the client agreed to the use of our website, all order details and website policies. The client received tickets within accordance to our policies prior to contacting us. As noted in their documentation (their receipt) the tickets they received may be the same as purchased, equalivent or better assignments - the client received seats in an upgraded row compared to purchase. The client accepted their tickets; it is not within our control if the client decided not to utilize them for their event. We have no control over any communications between the client and their financial institution. This purchase will remain a final sale under the policies the client agreed to and we are unable to honor any further resolution.

  Customer Answer

  Date: 03/20/2024

  This is the first communication I have received regarding this Complaint and it has not been resolved.  I have not heard from the vendor and this is the first communication I've received from the BBB.  Please do not close this complaint (or re-open it) since this issue has not even been addressed by either the BBB or ************.

  Customer Answer

  Date: 03/20/2024

  This is the first communication I have received regarding this Complaint and it has not been resolved.  I have not heard from the vendor and this is the first communication I've received from the BBB.  Please do not close this complaint (or re-open it) since this issue has not even been addressed by either the BBB or ************.

  Customer Answer

  Date: 03/20/2024

  This is the first communication I have received regarding this Complaint and it has not been resolved.  I have not heard from the vendor and this is the first communication I've received from the BBB.  Please do not close this complaint (or re-open it) since this issue has not even been addressed by either the BBB or ************.

  Customer Answer

  Date: 03/20/2024

  This email was in my "junk" folder and I am just now seeing this notice.  To address the vendor, TSO's website sent the email notice that tickets were available to purchase and sent the link that redirected to download a phone app due to the tickets being electronic.  With ************ and ************ (play on trade dress / layout being the same) it is impossible to notice the slight of hand on a 4 inch cell phone screen.  And there was no UPGRADE - the tickets I purchased were not the Row/Seat from the initial email I received from their website, which is when I noticed the ****** rather than ****** and immediately contacted them that these were not the seats I purchased and requested to cancel the order (which they acknowledged at the time they did not actually have - they were only the reseller but offered to resell them for me [once they had them] for a 15% commission for tickets they sold for twice the price).  Shortly after is when they sent an email notice to deliver the tickets.  I contacted them again before I accepted due to my bank stating I could dispute the charge after the event occurred.  I contacted them a 2nd time to request to cancel and received their response refusing (even though my initial request was BEFORE they even had the tickets - they acquired them AFTER I requested a cancelation and their only resolution was for me to pay them 15% to resell overpriced tickets).  Didn't they just pass a law about these junk fees?  Should I request resolution with the ******** ********** *******

  Customer Answer

  Date: 03/20/2024

  This email was in my "junk" folder and I am just now seeing this notice.  To address the vendor, TSO's website sent the email notice that tickets were available to purchase and sent the link that redirected to download a phone app due to the tickets being electronic.  With ************ and ************ (play on trade dress / layout being the same) it is impossible to notice the slight of hand on a 4 inch cell phone screen.  And there was no UPGRADE - the tickets I purchased were not the Row/Seat from the initial email I received from their website, which is when I noticed the ****** rather than ****** and immediately contacted them that these were not the seats I purchased and requested to cancel the order (which they acknowledged at the time they did not actually have - they were only the reseller but offered to resell them for me [once they had them] for a 15% commission for tickets they sold for twice the price).  Shortly after is when they sent an email notice to deliver the tickets.  I contacted them again before I accepted due to my bank stating I could dispute the charge after the event occurred.  I contacted them a 2nd time to request to cancel and received their response refusing (even though my initial request was BEFORE they even had the tickets - they acquired them AFTER I requested a cancelation and their only resolution was for me to pay them 15% to resell overpriced tickets).  Didn't they just pass a law about these junk fees?  Should I request resolution with the ******** ********** *******

  Customer Answer

  Date: 03/20/2024

  This email was in my "junk" folder and I am just now seeing this notice.  To address the vendor, TSO's website sent the email notice that tickets were available to purchase and sent the link that redirected to download a phone app due to the tickets being electronic.  With ************ and ************ (play on trade dress / layout being the same) it is impossible to notice the slight of hand on a 4 inch cell phone screen.  And there was no UPGRADE - the tickets I purchased were not the Row/Seat from the initial email I received from their website, which is when I noticed the ****** rather than ****** and immediately contacted them that these were not the seats I purchased and requested to cancel the order (which they acknowledged at the time they did not actually have - they were only the reseller but offered to resell them for me [once they had them] for a 15% commission for tickets they sold for twice the price).  Shortly after is when they sent an email notice to deliver the tickets.  I contacted them again before I accepted due to my bank stating I could dispute the charge after the event occurred.  I contacted them a 2nd time to request to cancel and received their response refusing (even though my initial request was BEFORE they even had the tickets - they acquired them AFTER I requested a cancelation and their only resolution was for me to pay them 15% to resell overpriced tickets).  Didn't they just pass a law about these junk fees?  Should I request resolution with the ******** ********** *******

  Business Response

  Date: 03/21/2024

  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023. The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  Business Response

  Date: 03/21/2024

  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023. The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  Business Response

  Date: 03/21/2024

  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023. The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  Customer Answer

  Date: 03/21/2024

  From response from ************ (**) - 

            **  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023.

  The tickets were PURCHASED on 9/8/23 (not delivered) and the 9/14/23 email from ** contained the incorrect seats - which is how I noticed it wasn't ************ (**). That email was part of my submission to the BBB for your review.

          **  The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.

  I purchased Row 24 seats NOT row 48.  That was in my email to ** when I requested to cancel the order.  Rather than cancel, they responded with the corrective seating location I purchased through the app - not upgraded my tickets and placed me in a better row / section and then indicated I could sign a consent for them to resell the tickets for a 15% commission.  The point being, rather than cancel they went out and purchased the row and seats I purchased through the app post-cancellation request.  Because it was done on an app, there is no screenshot of what I agreed to purchase or any terms to refute their claim. 

          **  Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  The "available for use or RESALE" is the crux of the dispute.  What they attempted to deliver were seats 24 rows behind the seats I purchased and when this was brought to their attention with a request to cancel they rushed out and purchased the correct seats and told me I could no longer cancel but they would resell the tickets for me. That's the whole point - they wanted more $$ to resell something they didn't have to sell me until I requested to cancel.
  

  Customer Answer

  Date: 03/21/2024

  From response from ************ (**) - 

            **  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023.

  The tickets were PURCHASED on 9/8/23 (not delivered) and the 9/14/23 email from ** contained the incorrect seats - which is how I noticed it wasn't ************ (**). That email was part of my submission to the BBB for your review.

          **  The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.

  I purchased Row 24 seats NOT row 48.  That was in my email to ** when I requested to cancel the order.  Rather than cancel, they responded with the corrective seating location I purchased through the app - not upgraded my tickets and placed me in a better row / section and then indicated I could sign a consent for them to resell the tickets for a 15% commission.  The point being, rather than cancel they went out and purchased the row and seats I purchased through the app post-cancellation request.  Because it was done on an app, there is no screenshot of what I agreed to purchase or any terms to refute their claim. 

          **  Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  The "available for use or RESALE" is the crux of the dispute.  What they attempted to deliver were seats 24 rows behind the seats I purchased and when this was brought to their attention with a request to cancel they rushed out and purchased the correct seats and told me I could no longer cancel but they would resell the tickets for me. That's the whole point - they wanted more $$ to resell something they didn't have to sell me until I requested to cancel.
  

  Customer Answer

  Date: 03/21/2024

  From response from ************ (**) - 

            **  Our records confirm that the client's order was delivered 9/8/2023 and delivered on 9/14/2023 while the client did not contact us regarding any wish to cancel their order until 9/16/2023.

  The tickets were PURCHASED on 9/8/23 (not delivered) and the 9/14/23 email from ** contained the incorrect seats - which is how I noticed it wasn't ************ (**). That email was part of my submission to the BBB for your review.

          **  The purchase included the important information "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." which the client accepted when placing the order. The tickets that the client was provided were upgraded as compared to what was purchased in accordance with their agreement. We are sorry to hear they may disagree with that but it cannot be refuted - the client purchased row 48 and received row 24.

  I purchased Row 24 seats NOT row 48.  That was in my email to ** when I requested to cancel the order.  Rather than cancel, they responded with the corrective seating location I purchased through the app - not upgraded my tickets and placed me in a better row / section and then indicated I could sign a consent for them to resell the tickets for a 15% commission.  The point being, rather than cancel they went out and purchased the row and seats I purchased through the app post-cancellation request.  Because it was done on an app, there is no screenshot of what I agreed to purchase or any terms to refute their claim. 

          **  Tickets were in the client's possession for the event per our policies and were available for use or resale at their discretion. There was no error with this purchase on behalf of our website or the seller's office and a refund request cannot be honored.

  The "available for use or RESALE" is the crux of the dispute.  What they attempted to deliver were seats 24 rows behind the seats I purchased and when this was brought to their attention with a request to cancel they rushed out and purchased the correct seats and told me I could no longer cancel but they would resell the tickets for me. That's the whole point - they wanted more $$ to resell something they didn't have to sell me until I requested to cancel.
  

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a show on December 25th, 2023. An acceptance email was sent to me and I accepted the tickets. On January 17th I went into my account to locate the tickets and they were not to be found. I reached out to *** ****** ****** ***** to inquire. They reached out the following day simply stating that once the tickets were transferred that was it. I told them I never received them. They proceeded to tell me that they were sent to the ************ account associated with my email. I told them they were not there. I called ************. They had no record of the transfer. I reached back out to *** ****** ****** ***** and told them what ************ had told me. They said there was nothing that they could do and told me my best option was to go the to the venue the day of the show and hope that they could help me there. I told them that that was unacceptable and I wanted my tickets. I again reached out to ************ through an online inquiry and they sent me an email stating that they had no record of the transaction and that I needed to contact the third party seller, which was *** ****** ****** *****. I screenshot that message and sent that to *** ****** ****** ***** to which I received no reply. I waited for 6 days and called them on Monday January 29th. I spoke to a woman whose name I did not get. She essentially told me the same thing and that I was out of luck. I gave her access to my ************ accounts to prove I never received the tickets. She accessed the accounts and acknowledged that the tickets were never received. I told her I wanted my money back because I had been dealing with this for long enough. I asked to speak with the person in charge and she refused to let me do so. I told her if I didn’t have a resolution by the end of the day Monday I was going to take legal action. All email correspondence has been uploaded with this complaint. Numerous phone calls have been made since January 17th.

  Customer Answer

  Date: 01/31/2024

  The invoice you requested.

  Business Response

  Date: 02/08/2024

  We are sorry to hear that the client is having trouble accessing their tickets. It should be noted that the client has expressly confirmed that they received the acceptance email transferring their tickets and completed the necessary steps to accept them. They should review their email correspondence as ************ sends notification confirming the tickets have been accepted and they have them. They can utilize this for further assistance with **************** for any followup issues. Client should check any / all **************** accounts they have access to that may have accepted tickets. We are not responsible for any platform issues the client may be experiencing or any access issues that may have resulted in lost or stolen tickets. There is no issue with the order on behalf of our website or the seller's office and a refund request cannot be honored as tickets were delivered to the email address as provided during checkout and tickets have been accepted. 

  Customer Answer

  Date: 02/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the incorrect tickets to an event. Within 5 minutes of purchase i called them and told them i bought them in error and the told me all sales were final. I spent $526.00. I used ****** to make the purchase. Now if i cant sell the tickets i will lose the tickets and have to make payments. My order number with ticketnetwork.com is ********.

  Business Response

  Date: 01/22/2024

  When placing an order, all order details are displayed, reviewed and confirmed accurate by the user. The client also agreed to a final sale. This is disclaimed during checkout and also outlined in our full policies which are provided during checkout and available for review at any time on our website: "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. Order Total: By checking out with ******, you agree to finance $xxx.xx which includes ticket, service, and delivery fees. USD By clicking 'Check out with ******', you are agreeing to TicketNetwork.com's terms & policies. All sales are final." Refunds are only available upon event cancellation as deemed by the event organizers (artists, teams, venues, etc), to whom we are not affiliated. While we are sorry to hear that the client may have made a personal error in their purchase, we are not responsible for it and the client may use or resell the tickets they purchased at their discretion.

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This resale ticket website called ********* will not provide a refund on tickets that were accidentally purchased through a fault ********* website. The Site does not give you a buyers confirmation screen showing a summary on the items being purchased and the payment method, billing address, and customer information. The site just automatically processes a payment without any warning. My wife accidentally bought 2 additional ticket orders because of this and there wasn't a message or confirmation on their website. We just want a refund and to have them take back the tickets we don't need or want. But ********* is not willing ro offer any assistance and resolve the situation by refunding our many and taking back the tickets. We are feeling like this is a scam.

  Business Response

  Date: 12/24/2023

  Our records indicate that three purchases were made on 12/21/2023. There is no error on behalf of our website. All order details including but not limited to: event name, date, time, venue location, seating selection and payment breakdown are displayed during checkout. When all order details are acceptable and a client wishes to complete the order, they are required to 'Checkout' and then select their desired payment method and finalize the purchase by signing in to their account with 3rd parties (ie ******, which has all client information necessary associated with their account and is automatically utilized) or manually enter all their details with their credit card. Attached is a sample checkout screen confirming information is presented. While we are sorry to hear the client no longer wishes to utilize the tickets they purchased, they did agreed to our website policies, including, without limitation, a final sale. The client may use or resell their tickets at their discretion and a refund request cannot be honored.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 football tickets from this company and the company never made tickets available instead they wanted me to download suspicious software onto my phone.

  Business Response

  Date: 12/24/2023

  Tickets were delivered to the client on 12/15/2023 through the team's official ticketing platform. We have no control over how tickets are delivered as ticket distribution is handled through the official channels set by the event organizers, to whom we have no affiliation. The client would need to take the appropriate actions to access their tickets; choosing not to do so has no impact on their purchase. Our records indicate that the client contacted us via phone and refused to allow us to help them access their tickets. The order is not eligible for a refund as the client agreed to the delivery method and final sale when placing the order.

  Customer Answer

  Date: 12/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was completely unable to receive my tickets despite following instruction and working with the business on the phone for half and hour.
  
  Sincerely,
  
  ****** **** ******

  Business Response

  Date: 12/28/2023

  The client contacted us once, on 12/15/2023, via a phone call that lasted 7minutes and 58 seconds, during which they and their representative both requested help with accessing tickets and then immediately changed their mind and requested a refund. The client was explicitly offered assistance in accessing their tickets multiple times as well as also subsequently advised multiple times that we would refund their purchase upon return of tickets. The client refused to take any actions regarding their tickets. Tickets were delivered in accordance with the policies to the client's email address as provided at checkout through the team's ticketing platform (attached is proof of transfer). The client would be required to access their tickets through that platform. Tickets were unavailable in any other delivery method and we cannot control if the client took actions or had any issues with the platform but were happy to try and help them. There is no error with this purchase and a refund request will not be honored; this will remain a final sale. The client's refusal to take the necessary steps is entirely their right but does not impact their purchase.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets on Friday 11/24 for *** ****** ***** ***** **** at the ******** ****** on 12/1/23. They claimed to be affiliated with ******** which I have purchased tickets from before. I paid $255 and never received the tickets. I tried to contact and the number I called didn’t go through. I would like get my full refund for these tickets and warn others about this fraudulent site. Thank you for your consideration in this urgent matter.

  Business Response

  Date: 12/04/2023

  There is no error with this purchase on behalf of our website or the seller's office. Our records indicate that there was an email issue on this order and the client was contacted and requested to provide a new email address so the order could be completed. Unfortunately, the client refused to provide an alternate email address so the tickets could not be delivered. That is not within our control if the client does not provide accurate information or wish to correct it. As a courtesy, this order was mutually cancelled the day of the event and the client was issued a refund. They may wish to contact their financial institution regarding their funds at this time. There is nothing further we can assist with this purchase.

  Customer Answer

  Date: 12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   I am satisfied with the company’s decision to refund my money of $255. The email issue was not brought to my attention on the first two phone calls I made to a # of ###-###-#### upon not receiving any confirmation email. This should have been verified from my first phone call on 11-24-23. They called me on the day of the event on 12-1-23 after the above phone number went ghost on me for two days. Moving forward this business should verify email addresses and make sure information is correct especially after I called customer service to check to make sure they even received my order. Thank you BBB for your help in this matter! 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets online on 10/19. Website was misleading, as it made it appear they were affiliated with the venue. It showed limited seating, and I purchased the tickets bc it looked like they were almost sold out. Total fee was $584.96 for 4 tickets, which included a $136 service fee and $20 delivery fee. I didn't receive anything for several days, then after reaching out received an email stating they would be at will call, and my actual seats weren't guaranteed. Email: ******* ******** ******* ******  Image Saturday, November 25 2023 @ 7:00PM in *********** ** Section: Second Tier Right • Row: W • Qty: 4 Please Note: Tickets for Will Call Only. Tickets will be ready for delivery by Nov 25, 2023. The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund.

  Business Response

  Date: 11/19/2023

  There is no error with this purchase on behalf of our website. We do not control how a client may reach our website - we are not affiliated with any venues, artists, teams, etc and our website is clearly identified as a secondary marketplace, where prices (which are decided upon by the seller) may be above or below face value. All order details (including, but not limited to, the event name, date, time, venue, seating location, delivery method and pricing (including all fees and taxes as applicable)) and website policies (including, but not limited to, the final sale) were displayed, reviewed and confirmed accurate and / or acceptable during checkout. While we are are sorry that the client may have missed information or no longer agrees with the details or policies, we cannot honor a refund request. Tickets will be available at the Will Call window at the venue's box office as informed.

  The client may need to check their junk / spam folders for any email notifications as their receipt was provided to their email address as provided when placing the order without issue.

  If the client no longer wishes to utilize their tickets, they have the option to resell them to another attendee. It is important to note that the delivery requires that the client pick up the tickets to provide to a new recipient as name changes cannot always be performed.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to buy 2 tickets for a show online, and found this webpage, at any point they confirmed the full price amount including the fees, as soon as I put my email they charged my ****** account for the tickets and the fees for this purchase. I tried to call them to cancel the order within 4 minutes of this and they completely refused to help me, I considered this as scam, as I never agreed to this purchase, a claim has been submitted on ****** and another claim as been submitted with my bank as well. Per federal Laws, consumers have 3 days after a purchase online to cancel, customer support didn't want to cancel my order even tho at that point I didn't received they tickets or anything. After I hang up with customer support all suddenly they sent emails with "My order" and the tickets. Again I didn't agreed on this purchase and me calling after 4 mins of the "purchase" should be sufficient to cancel what ever they had on they records. Order Number: 44382456 Order Date: Nov 11, 2023 3:12 PM

  Business Response

  Date: 11/14/2023

  There is no error with the purchase on behalf of the website. As per the terms and policies agreed to by the client during purchase, all sales are final. The client would have needed to confirm their purchase by logging into their ****** account to complete the transaction. The website cannot perform any step of the checkout process on its own as action is necessary of the user - including, but not limited to, the selection their event and seating preference as well as entering their billing information.

  As a client courtesy, we offered the client a refund of the service fees paid on their purchase, which they declined.

  A dispute is in process for this order and any questions pertaining to its status should be directed to the financial institution. No actions can be taken on the order until resolution is known.

  Customer Answer

  Date: 11/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Business is lying, they didn’t offer a refund of the fees, they offer a 50% discount on the fees Wich I rejected because again I didn’t approve this purchase.

  Business webpage is misleading as they never tell you the fees and don’t provide a final transaction details before checking out as stated by federal laws. 
  

  I couldn’t accept any agreement with this company as I didn’t approve the purchase, the fact that they are rejecting the refund states how shady are the business that this company is running.

  The way they are misleading people is using ******, instead of providing approval for specifics payments, they send you to ****** to approve automatic Payments and then charge you what ever amount they want without letting the user accept or approve any purchase. This business practices should be investigated and sanctioned by the law.

  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 11/14/2023

  While we are sorry to hear that the client may have missed information during checkout, all information was presented onscreen accordingly. Attached are screenshots of the checkout process which illustrate: All clients are required to select ****** as their method of payment when entering their email after they have selected their tickets option, the payment breakdown is provided to the client on the next screen and additionally, directly above the 'Buy Now With ******' button is the disclaimers "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value.
  By buying with ******, your account will be charged $287.15 which includes the ticket, service and delivery fees.
  By clicking 'Buy now with ******', you are agreeing to EventTicketsCenter.com's terms & policies. All sales are final."
  In order for a purchase to be completed, the 'Buy now with ******' button is required to be utilized. This button directs the client to sign in to their ****** account and confirm the payment as outlined on the screen. No purchases can be completed on their own and user confirmation is required; additionally the ****** requirement to sign in to their account doubly reinforces that the client agreed to make their purchase. There is no error on our behalf and we attempted to resolve the concerns by extending a refund offer to the client, which they declined. The client is not obligated to accept our offer but further resolutions cannot be provided. 
  The order will remain a final sale as per the policies. The client will be notified by the financial institution regarding the status of their dispute.

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 tickets at 85.50 to see ***** ****** and **** at the **** ******* in ******** **. Tickets ranged from 29.00-85.50. We selected tickets for upstairs seating. There is no seating downstairs. We were even able to select a section and seats. When the tickets came, they state standing room only. We did not and would not have purchased these if we had any idea we would be standing. We’ve been there before and had tickets for upstairs/seating. I believe ticketnetwork mislead us in this purchase. They now only want to give us $30 a piece for each 85.50 ticket. This is false advertising and underhanded.

  Business Response

  Date: 11/06/2023

  There appears to be some confusion on the client's purchases. It should be noted that our website does not allow a user to select a specific seat for any event. All listings are by section and row, if available, only. Further, this event is a General Admission event with no sections and all tickets on our website were and are listed as such. No false advertising. If there are seats available within the admission area, is entirely up to the event organizers / venue and are not guaranteed. Typically, general admission is standing room only. There was no option provided for the client to select any 'upstairs seating' as indicated. We are sorry to hear the client may have made assumptions on their selection but that is not within our control. The client has received General Admission tickets as purchased with no error on behalf of our website or the seller's office. As a client service courtesy for their confusion, we extended an offer to refund the service fees paid on their purchase, which the client declined. The order will remain a final sale and the client may use or resell the tickets they purchased and received at their discretion.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some tickets from TicketNetwork. I tried to cancel them right away and they would not let me cancel them without charging me a huge fee. The reason I am upset is because I know the tickets didn't process because I went on the event site (*** ******** in ********) hours later and the same seats I had purchased through Ticketnetwork were still available for purchase on *** ******** website.

  Business Response

  Date: 11/06/2023

  The client agreed to our website purchase policies when placing the order, which include a final sale. Orders are only eligible for refund upon event cancellation, as deemed by the event organizers. The inventory available on our website will typically differ from that of the venue or primary marketplace as we are a secondary marketplace and tickets are listed that have already been purchased. At times, some selections are listed with the important information :

  "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund."

  There is no error with this purchase on behalf of our website or the seller's office and the client will be notified accordingly when the tickets they have purchased have been delivered, with necessary access instructions if needed. A refund request cannot be honored at this time. The client may use their tickets or, if the client no longer wishes to utilize their tickets, they have the option to resell through various other outlets at their discretion.