Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  137 Bolton Rd Vernon, CT 06066-5536

• 

  Ticket Network

  294 Starr Ridge Rd Brewster, NY 10509-4628

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from this company and was never sent the tickets. I was charged immediately via *** *** and never received the tickets from the company. I didn’t realize it until I was at the show and it was too late to resolve the problem as they were closed. I spent $330 on tickets for a show that I was not able to go to. I called customer service and dealt with an extremely rude, condescending, and simply not helpful customer service rep. They immediately refused to refund me and sent me photo shopped screen shots showing as if they did send me the tickets. There’s a reason this company doesn’t allow reviews on ****** or ****. It is a fraudulent company and active internet scam. They should be fined and criminally charged for fraudulent business practice and theft. Absolutely miserable experience and my own fault for not researching th company before purchasing. So now I’m out $330 plus my waisted evening and gas and parking fees. It amazes me this place is still in business after seeing how they conduct business.

  Business Response

  Date: 11/05/2023

  Our records indicate that the email address as provided at checkout was ********************. All order documents, including receipt and tickets, were provided to this email. The order was fulfilled in accordance with the policies and the client could have contacted us prior to the event for any corrections and assistance with ticket access as needed. We have no control over any errors in the client information given during purchase, any email settings that may filter incoming messages or if / when a client may contact us regarding their order. We are available daily via our phone, email and website chat communication channels. We offered the client a voucher towards a new purchase as a client service resolution, which they declined. There is no error with this purchase on behalf of our website or the seller's office and the purchase will remain a final sale. At this time, our records indicate that a chargeback has been filed. Any questions pertaining to the status should be directed to the financial institution.

• Initial Complaint

  Date:10/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (4) Tickets were purchased 07/2023 for the ******** ***** show in *******. On the receipt it stated that the ticket would be available 10/21 and they were not. I was told repeatedly the tickets would be retransferred and they were not.

  Business Response

  Date: 10/26/2023

  We have been
  unable to locate a ticket order within our system matching the client's name,
  email address or phone number. We would suggest the client reference their
  order receipt or, if not received, contact the merchant on file for the charge.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought tickets to ***** * ****** ****** on August 12th, and the concert was scheduled for October 5th. We paid $565.39. They committed to 100% money back guaranteed as labeled all over there website.
  My husband and I planned this concert for our honeymoon. We were in town around his brother and his wife so we were taking them. Since we have been on our honeymoon, we have been in the mountains with no service. On October 3rd the concert was canceled by the artist. His brother came up to visit and let us know. Once we had service we received an email stating that our concert tickets had been automatically transferred to a voucher that would expire October of 2024. When my husband saw this he booked a new concert so we didn't waste our money. The day before the concert we looked at the website and saw they had 100% money back guaranteed all over their website and advertising. So I called because we never got an option for our money back, it was just automatically a voucher. Once on the phone with them, they said they sent an email prior saying if we didn't request a refund in two days it'd automatically transfer to a voucher. As stated earlier, we didn't have service so we never received this email. They said because the voucher was used we could not get our money back. How can a business advertise and state 100% money back guaranteed, and not fulfill their promises? That's wrong and false advertising. They said there was nothing they could do. So we went to zero concerts, and are out $565.39 from a company that boldly states money back guaranteed 100%. Order number ********.

  Business Response

  Date: 10/24/2023

  There is no error with this purchase on behalf of our website. As per the website guarantee and policies the client agreed to upon placing the order, all orders are eligible for a refund upon event cancellation. The client may wish to review the full policies, which can be found at any time on our website. The event was marked for cancellation on 10/3/2023 and the client was notified, which included the offer of the refund or voucher options appropriately. The client is required to make their desire selection. We have no control over the client's internet access or their response time. Because they did not opt in to the refund within the offer timeframe, the voucher was automatically issued on 10/5/2023. Additionally, it is also important to note that per the policies, a voucher may be exchanged within seven (7) days as we understand that emails may not be addressed within the timeframe or selection errors can occur. The client did not contact us to process a refund. By utilizing their voucher for a new purchase, they accepted the voucher as the resolution to the event cancellation and a refund is no longer available. The client may utilize the remaining balance of their voucher ($124.66USD) until the expiration date of 10/06/2024. Any funds not utilized are considered forfeit.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 3rd: Purchased Two Tickers directly from Vendor (***************) for $215.35
  
  September 13th: Email from their partner company that creates digital wallets to hold the tickets. Email says venue has been changed and I’m entitled to a full refund. I click on the refund and put in all my information. Tickets than get ripped from my account and I assume I’m getting a refund.
  
  1-2 weeks go by and still no refund so I reach out to the original vendor, *************** and ask where my refund is. They say they have a no refund policy and the advertised refund that their partner company offered doesn’t apply to them.
  
  I fight with *************** for over 4 weeks trying to get my refund because not only did I not receive a refund as advertised and I believed I was getting, I also didn’t have my tickets.
  
  I create multiple bank disputes trying to get my refund because the company is not budging with their policy, even though I don’t even have my tickets! I told them that the Consumer Goods act hold companies liable if they can’t deliver the costumers good of service that was purchased. They did not care. They yelled at me and told me it’s my fault and threatened me to drop the disputes.
  
  I end up losing my bank dispute because of their no refund policy, my bank says there is nothing they can do because of their policy but that they are in the wrong. I reach back out to the merchant *************** and they tell me they can’t deliver my tickets because I initially asked for a refund (according to them once you and for a refund it’s impossible to redeliver your tickets). I fought with them and told them that I’m entitled to a refund because they cannot deliver the goods of service as provided. They did not care. The best they were able to do was give me a partial refund of $100, but I’m still out $115.35! Which is unjust and definitely fraudulent business acts! Please help me get the rest of my money. The business is stealing from so many people like me! Help!

  Business Response

  Date: 10/23/2023

  As per the policies the client agreed to when placing the order, all sales are final. Neither our website nor the seller's office provided a refund option to the client. It should be noted, as previously explained to the client, that our website and policies are different from any ticketing distribution platform. If the client was provided a refund option through the ticketing platform, we are not affiliated with them and a refund would not be issued by our company or the seller's office. The client had the option to resell their tickets through other outlets if they no longer wished to utilize them. We are not responsible for the client's loss of tickets. The client was offered a partial refund of the service fees paid on the purchase but declined this. They have been provided a one time courtesy of $100; there is no further resolution available as there was no error on behalf of our website or the seller's office. Tickets were provided to the client and in their possession; what happens with the tickets is client responsibility once delivered.

  Customer Answer

  Date: 10/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  According to the business I no longer wished to use my tickets or resell them, this is the furthest thing from the truth. The company had no way of delivering me my tickets and blamed it on me! They have threatened me over the phone in the past and I am scared. Here is what they said.
   
  The business claimed, “The client had the option to resell their tickets through other outlets if they no longer wished to utilize them.” 
  
  
  

  The whole reason I reached out to the Better Business Bureau is because I was not able to re-obtain my tickets after being offered a falsified refund through their distributing platform. I asked the company if they can resend my tickets to a different email address or provide me a refund, because according to the Goods Disclaimer Act, if good of service are not delivered the buyer is entitled to a full refund. The merchent did not care and said it’s not their problem and that’s it’s mine. Yelling at me frantically over the phone multiple times. I did not and have not recovered my goods of service, despite them saying above that I did which is a lie and claiming that I had the option to resell them. I had no option to resell them or use them! I was not able to receive them. The merchent just made a false statement which has to be some form of perjury or fraud! 
  

  Please help! 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/26/2023

  We have not provided any false information to the client nor did we not provide the client a refund option. Declining, returning, not accepting or otherwise not utilizing the tickets transferred to you has no effect on your order through us. We do not own, run or have any affiliation with any of the mobile apps used for ticket transfers, they are simply a means of distributing tickets from the venue. When placing the order, the client did agree to a final sale. Their tickets were delivered in accordance with the policies with they confirm in their original contact: "Email from their partner company that creates digital wallets to hold the tickets." despite the client's current claims otherwise. What the client does within the ticketing platform that may impact their ability to use tickets is entirely user initiated. We are not responsible for such actions.

  As the client was previously advised, a retransfer was requested on their behalf but could not be completed. The client would need to have contacted the *** ticketing platform for further assistance in accessing their tickets.

  A refund request cannot be honored as there was no issue with the client's purchase on behalf of our website or the seller's office. Again, we provided a $100USD partial refund as a client service courtesy. No other resolution is available or can be offered.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, October 24, 2023 I purchased two concert tickets for $1,418.46 via the ********* app and upon arriving to the concert venue we went to our seats that we have absolutely no view of the stage. At no point when we purchased the tickets did it state that we weren’t going to be able to see the stage at all. There is no way I’d pay this much money for tickets to not be able to see the stage at all. I’ve also already contacted the company. I am completely enraged that I purchased tickets via ********* for the first time to go through this experience. The only thing I was advised was that I needed a mobile device to receive the tickets. It should be against the law to sell tickets without disclosing that there would be no view of the stage.

  Business Response

  Date: 10/03/2023

  Our records indicate no issue with this purchase. Tickets were properly listed with the included seller notes : "There is no view of the stage/performance from these seats." The client confirmed the purchase details and tickets were accurately provided. We are unable to honor a refund request for this purchase.

  Customer Answer

  Date: 10/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as I've previously stated that when purchasing via the app there was no way to see the seller notes before checking out.  I've attached 2 screenshots of what you would see when attempting to check out in the app. Again, I would not have purchased the tickets at all and I would have purchased the seats in a higher section than to go through this experience. That is the point that I am trying to make. I even proceeded to speak to guest services at the arena and they said nothing could be done and that I would need to speak to ********* about this issue which is why I have reached out to them. I've tried to be patient and calm about this but now I'm needing to come to resolution.

  Thank goodness for camaraderie during a frustrating experience. My friend and I exchanged numbers with patrons at the arena sitting next to us and they have separately filed complaints with ********* and BBB and per the last images and communications - BBB and has found it that since it not clearly stated in the app and a refund is due because *********** did not prop. Please connect with rep ******* ****. I would not ever ask for this to be escalated, but never have I been to a concert where I couldn't see the artist in the stage. Please get back to me once you all have an update.
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 10/05/2023

  The client has been refunded and informed.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on 9/24/2023 to the *********** Concert in ******* at the *** stadium for the 8 pm concert order #******** through ********* for $709.23. On the sellers site it was never disclosed in the description before purchasing that there was no view of the stage or any other limited obstruction as other sections had indicated. it simply said to make sure a mobile device was available. After my purchase was made at 3:37 PM CST and I downloaded the ticket, and hour later it shows up that there is no view of the stage. I am fine paying the money I paid for what I thought I was getting. If I wanted to sit in a listening seat or have any limited viewing I would have paid for that specific ticket for a much lesser price that was showing on their own site.
  
  It doesn't matter if I bought my ticket weeks in advance or the day off, the information of the tickets seating location should be disclosed upfront NOT in any seller notes buried within a lot of legal agreement verbiage trying to mislead anyone. Taking advantage of a customer is not showing good customer service and I know 3 other people who purchased from this same business who had the same exact thing happen to them.
  
  The seller tried to imply because I bought the ticket the same day, I did not take to time to read the seller notes that disclosed no view of the stage literally prior to hitting purchase; and stated the can provide me with a $70 voucher for my next purchase. I would have never bothered to purchase this particular ticket if it was in the details in the beginning right along with a mobile device is required where it should be to make the decision to proceed or not. Disclosing vital information of what is being purchased upfront is critical.

  Business Response

  Date: 09/29/2023

  Our records indicate that at the time of purchase, the client's selected ticket listing included the important information: "Mobile Entry Tickets. Must have smart device on hand to enter event. Do not print these tickets. There is no view of the stage/performance from these seats." All notes are provided so that client's may make their most informed decisions, which the client confirms on other listings. We are sorry to hear that the client may have missed that information on their selection, but that is not within our control. As there is no issue with the tickets provided and they were valid for entry as documented by the client's provided pictures of attendance, we are unable to honor a refund request.

  A $70 voucher can be provided to the client or alternatively, as a courtesy, we can offer the $70 as a partial refund to the client's method of payment. The client may contact us directly or reply here if they wish to accept either offer and we can get processing their preferred option.

  Customer Answer

  Date: 09/29/2023

  This is false I have uploaded a message that was sent to my sister who bought the ticket the same time as myself and we were sitting next to one another.  The information was not there they’re being very inconsistent, and I would like to have this matter escalated because they’re giving false information, it was not disclosed. 

  Customer Answer

  Date: 09/29/2023

  Here is the same information they tried to tell my sister and as you can see  using the mobile app and it wasn’t there. The voucher is just a slap in the face. 

  Customer Answer

  Date: 10/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  

  This is false I have uploaded a message that was sent to my sister who bought the ticket the same time as myself and we were sitting next to one another.  The information was not there they’re being very inconsistent, and I would like to have this matter escalated because they’re giving false information, it was not disclosed. Here is the same information they tried to tell my sister and as you can see  using the mobile app and it wasn’t there. The voucher is just a slap in the face. 

  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 10/03/2023

  The client's original contact made no reference to purchasing within our mobile application and as such was handled appropriately with the information as presented. All notes are included on listings on our website accordingly as notified; the client was not provided any false information. We have no way to know how the client made a purchase.

  As a one time courtesy, this purchase has been refunded and the client informed.

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/24 purchased tickets via ********* **p and was NEVER advised there would be no view of the stage until I received my ticket confirmation which nothing could be done at that point! I would NOT have purchased these tickets had I known there would be no view of the stage! It should be illegal to sell tickets without disclosing there would be no view of the stage at all!!!! I would like a partial refund of my money do to this! I have contacted the company and was pretty much advised I did not read so here’s a $70 voucher which is unacceptable! This is fraud and misrepresentation! I also sent screenshots showing it does not say anything during the checkout process!

  Business Response

  Date: 09/29/2023

  We can confirm that there was no issue with the client's ticket listing on behalf of the seller's office. However, we have confirmed a display issue on our mobile application (the same issue would not occur had the client purchased from our website). As a courtesy, we are issuing a refund for this purchase. The client will receive followup confirmation via email. This may take up to ten (10) business days to fully process with the client's financial institution. 

  Customer Answer

  Date: 09/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/12/23
  Product: Concert Tickets: **** ******** **** on 11/19/23 in ******* ****** ******
  Dispute: I never had any intension of purchasing tickets from this vendor. I logged into **** ******** through the direct distributor of these tickets ****** ****** for the concert mentioned above, I was waiting in the queue when the site crashed and kicked me out of the presale line. In a frenzy I was attempting to log back in to rejoin the queue and I was rerouted to ticketfaster.com unknowingly. I assumed when I refreshed, and **** ******** was the first event to click that I had made it through the queue on the distributors site (************) I did not have any idea that I was on a resale site called ticketfaster.com. I did not go to their site with intention. This business has purposefully named themselves almost identical to the direct distributor and designed their website to look remarkably similar. There is nothing on initial entry to their site that stands out or is obvious that you are on a resale site. They have purposely designed and positioned themselves to take advantage of people and trick them into buying tickets. Most people are eager and frantic to get their tickets in these situations, so it is easy to miss any fine print and that's what they prey on.
  
  I reached out to ticketfaster almost immediately, less than an hour after purchase when I realized my mistake. I asked them to cancel and they have refused, stating all sales are final. A policy I usually respect but not in this case when I did not consent to be directed to their site nor did I intend to purchase reale tickets or any goods or services from this site. I was intending to purchase from ************ the real distributor.
  
  Order Number: *******-- product never received & do not want. I want to cancel and have a refund of the money they basically stole from me.

  Business Response

  Date: 09/14/2023

  TicketFaster.com
  is a resale marketplace that has several disclaimers advising tickets are being
  resold. ****** search results are based off keywords and ad revenue, we are not
  liable for a client selecting an ad versus a primary market website or the
  venue itself. In the description of TicketFaster's ****** search ad, the word
  "AD" is noted on the top left and the first sentence below the
  website name states "Ticketfaster is a trusted online resale marketplace
  for event tickets." We make no attempt to disguise our business model as
  anything other than a resale ticket website. Multiple disclaimers are also
  available to the client throughout the purchase process as well as a statement
  above the Place Order button that reads "We are a resale marketplace, not
  the ticket seller. Prices are set by third-party sellers and may be above or
  below face value. By clicking "Place Order," you are agreeing to
  TicketFaster.com's terms & policies. All sales are final."

  The client agreed to the use of our website, including all disclaimers and policies (attached), when placing the order. Tickets have been delivered immediately upon purchase and are valid for use. If the client does not wish to utilize their tickets, they have the option to resell them through various other outlets. As there is no error with the purchase on behalf of our website or the seller's office, a refund request cannot be honored.

  Customer Answer

  Date: 09/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This “company” refuses to supply a valid business license or provide the actual  name of their corporation. This business is unethical. They may not have “control” over how a costumer gets to their page but they are absolutely acting with malice intent. There is no clear or obvious disclaimer on their landing page stating that this is a resale site. They are also selling tickets before they even have real tickets to sell and relying on their disclaimers and “guarantee’s” as a loophole. By stating “we provide tickets” gets them by on honoring their disclaimer because they are technically providing tickets but they are not necessarily providing you the tickets and seats you purchased because they don’t have the tickets before reselling them. That’s unethical and providing goods that don’t meet the expectations of the consumer. Additionally I haven’t even received the tickets that we’re accidentally purchased through their site yet they’re offering me to resell them. To be clear I do not agree to this and want nothing other than a cancellation and refund. 
  

  This “business” needs to be investigated for its legitimacy and its potential infringement on the popular vendor ************. The name alone is enough but the website and it’s navigation are designed to mirror that of the real company ************. 
  

  The unwillingness to act in good faith and issue a refund further drives home the reality of their unethical business practices. 
  
  
  
  Sincerely,
  
  
  
  ******** ****** ********

  Business Response

  Date: 09/14/2023

  We have provided evidence of the website's layout (which varies significantly from ************.com) and disclaimers. If the client did not properly review all the information provided to them at checkout that is not an issue on our end. Our obligation was completed by providing it for the client; the client must take the responsibility and ownership of their mistake. The obligation to complete the order was also fulfilled by the seller immediately upon purchase and tickets were accepted by the client. There is no error with this purchase on behalf of our website or the seller's office.

  As a courtesy, the client was advised that a refund can be issued upon return of the tickets. At this time, our records indicate that they have returned them and a refund has been initiated. There is no further action that can be taken.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got tickets to a concert from ************ , then received notice from ticket events my tickets were available through someone named *** . In order to accept tickets had to go back through ************ we’re I was blocked from getting into my account that I have have with them since 2010. I followed every instruction given to me by ************ , they gave me a new password which still did not work. I truly believe ticket events is a scam which does everything it can to prevent you from accepting the tickets.I have delt with ******* any other third party ticket sellers many times and have never had this problem. I had to cancel flight reservations from *** ***** to *** *****, hotel reservation and all I got was a standardized email from this company acting like I didn’t know how to accept my tickets which I had already . I advise anyone who buys event tickets NEVER go through ticket events

  Business Response

  Date: 09/12/2023

  Client did not make their purchase with ****************, but rather with our company EventTicketsCenter.com. We have no control over how the client may have reached our website for their purchase and it should be noted this is not the first purchase the client has made with us. **************** is the ticketing distribution platform for the chosen event. Neither our website, nor the seller, has any affiliation with **************** and cannot assist with any platform or account issues the client may have experienced. Such concerns need to be addressed directly with ****************. 

  This purchase was fulfilled accurately and in accordance with the policies within 15 minutes of purchase on 8/4/2023, well in time for the event. The client only contacted us on 9/6/2023 unable to locate their invitation which appears contradictory to the client's confirmation of transfer provided here. A retransfer was requested on their behalf and performed successfully on 9/7/2023. Records indicate assistance was attempted via email and phone multiple times prior the event.
  

  The order will remain a final sale as the tickets were successfully delivered to the client multiple times. There is no error with their purchase on behalf of our website or the seller's office. 

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th 2023 I purchase four tickets to the **** *** *** ******* for August 16th, 2023. I have a ****** account and believed I purchased them directly from them, but a representative from ****** explained that I was (unknowingly) redirected to TicketNetwork to make the purchase. I used a debit card and spent $370. 83. Something came up and we were not available on the day of the game. I went online to exchange the tickets on 8/10 with the understanding that "exchange" meant I could get tickets for another game. However, that was not the case. The tickets were "exchanged," I was not given the opportunity to get tickets for another day and I was not given a reimbursement. When I called ****** customer service they said I was entitled to a reimbursement but it would have to come from TicketNetwork. When I called TicketNetwork they said they would not give me tickets for another game or a reimbursement.

  Business Response

  Date: 08/22/2023

  All orders placed with us our bound by our website policies, not those of any other website or company, which include that all sales are final. We do not offer exchanges and refunds are only available upon event cancellation as deemed by the event organizers. There is no error with this purchase. Tickets were ordered on 5/15/2023 and delivered on 5/16/2023 by the supplier in accordance with the policies. Any actions the client may have taken with their tickets, i.e. returning them through the ticketing platform, does not impact their purchase with us. If they were unable to utilize the tickets as intended, they had the option to resell them through various other outlets prior to the event. The order will remain a final sale and a refund request cannot be honored.

  Customer Answer

  Date: 08/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I was on ****** website to purchase **** tickets for my husband for Father's Day  and unknowingly clicked on something that brought me to TicketNetwork.  I did not sign or click on consent for a policy that stated there were no refunds or exchanges.  In fact, this organization LET me return the tickets to the owner via the website.  There was no notification that I would not be reimbursed for returning tickets or that I could not exchange them.  In fact, when I returned the tickets I was attempting to exchange them for another day.  I feel the website and organization is intentionally misleading people.  The woman I spoke to from ****** said people are unknowingly drawn away from the ****** website to buy tickets from this fraudulent organization.  She said "you should get your money back, it you bought tickets from ******, you would get your money back."  However, when speaking to representatives from TicketNetwork I said I would be open to any type of reimbursement, tickets for another day, partial reimbursement, but this organization was not concerned with the dissatisfaction of one customer.  I feel they should offer something as compensation for spending almost $400 on a game we could not attend.  Thank you.
  
  
  
  Sincerely,
  
  
  
  ***** ***********

  Business Response

  Date: 08/25/2023

  We do not control how a client may reach our website. We are not affiliated with any venues, box offices, or teams and no client would be directed to our website to purchase tickets from any of their websites such as the client is stating. Further, we are not affiliated with any ticketing platform and have no control over what options the client may see or take within their account and they have no bearing on the client's purchase with us. Our website is clearly identified throughout the checkout process with multiple disclaimers, some of which can be found attached. The client agreed to our website policies when placing the order, which include (but are not limited to) the final sale, no exchanges and that we are not responsible should a client decline the tickets they are provided. Also attached. The client was provided the tickets that they purchased in accordance with the policies. If the client no longer wished to use the tickets they purchased, they had the option to resell them through various other outlets. 

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because there was no consent form I clicked on to inform me that there was no exchange or reimbursement for this purchase.  I tried to sell the tickets on ******** ****** and was kicked off.  I was told I needed to resell them on the TicketNetwork website.  That is why I was trying to exchange them on the website.  The tickets were given back to * ****** ***;  ***************************.  I was under the impression that because I returned the tickets to this person, that I would be reimbursed or given tickets for another day.  For all I know, this person went to the game, and I paid close to $400 for nothing.  Are you telling me it's too much to ask to do a partial reimbursement or a couple tickets to another game for a customer that paid this kind of money?  Is this the way you treat your customers?  PLEASE send me in writing where it says there are no exchanges and no reimbursements?  Is it in the fine print.  Is it in some type of fine print?  I don't know how any customer could know this.
  
  
  
  Sincerely,
  
  
  
  ***** ***********

  Business Response

  Date: 08/28/2023

  We are sorry to hear if the client did not review all details properly during the purchase process. The final sale policy is disclaimed directly above the 'Place Order' button during checkout. It is also included in the full policies, which are available on our website any time, a link to which is provided for review during the checkout process (also directly above the 'Place Order' button). The client may wish to review the attachments that were provided in our last reply for images. 

  We are not responsible should a client decline, reject or otherwise not access the tickets they are provided. Further, no client is required to relist with our partner website and they may use any marketplace of their choice, provided they are eligible. We have no control over any other reselling marketplace or their policies should they deem a client not eligible to resell with them.

  There is no error on behalf our website or the seller's office. The client agreed to a final sale when they purchased their tickets, which were delivered to them accordingly. What the client does or does not do with said tickets is entirely up to the client but has no impact on their purchase with out. The order will remain a final sale.