Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  137 Bolton Rd Vernon, CT 06066-5536

• 

  Ticket Network

  294 Starr Ridge Rd Brewster, NY 10509-4628

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets on 5/12/2022 in the amount of $205.45. Tickets were to be delivered up to 24 hours prior to the event which was on 11/19/2022. Ticket Network used *** as the provider for the tickets. Tickets were transferred to *** on 11/17/2022 at 8:13 pm. Tickets were then cancelled on 11/18/22 at 9:13 pm by request of Ticket Network or the broker who works for Ticket Network. Any history of the tickets disappeared from my account. Contacted Ticket Network on day of the event to dispute tickets not in account. They stated the broker they used to sell the tickets provided email evidence on the transfer. Then called *** to retrieve documentation of cancellation and confirmed they were cancelled but could not provide cancellation documentation since tickets were originally purchased through Ticket Network broker’s account. The Ticket Network broker is using ***’s security policies to withhold the cancellation information. Since the broker used their email to purchase the tickets, their email is the one associated with the cancellation and therefore I am unable to request the cancellation information from *** to provide to my creditor as evidence. *** will verbally confirm but my creditor will not accept anything but written documentation as evidence. The documents I need for a refund are being routed to original purchaser of tickets which is the broker of Ticket Network. The broker that works under Ticket Network is using ***’s disclosure practices to cancel buyers tickets, provide misleading evidence of a transfer, and not providing a refund. Ticket Network is failing to investigate this further.

  Business Response

  Date: 12/12/2022

  We have reached out to the supplier's office regarding the matter previously brought to our attention. The supplier has provided proof from the *** platform that tickets were properly provided to the client and accepted (attached). Once accepted, the ownership of tickets is changed and the seller would have no way to cancel or recall their transfer. A transfer can only be recalled / cancelled if not yet accepted per the *** platform restrictions (attached). We would be happy to investigate further if the client can provide further documentation from *** supporting their claim as we have already requested. There is nothing further we can investigate without such documentation as the seller can support their completion of the order within the policies agreed to at the time of purchase without issue. 

  Customer Answer

  Date: 12/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  *** denied providing cancellation documentation, based on the premise that I am not the original seller of the tickets. This is an obvious loophole being utilized by your business partner or broker; to hide unethical business practices. 

   

  *** has verbally stated and confirmed that the tickets were cancelled, but deny any documentation based on the premise of privileged information. If a verbal confirmation of cancellation is needed I will provide one. This would be admissable in a court of law, so it should not be undermined by absolvent statements. 

   

  I've uploaded the same email or screenshot documenting the integrity of the transfer. The issue is that the tickets were then cancelled or removed from the *** platform by seller or third party request; *** has verbally confirmed that this could only occur if the seller were to request the tickets be removed from the platform. I will provide a recording or allow an investigator to monitor a phone conversation with *** if necessary to resolve this. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/15/2022

  As previously advised, we are unable to further assist the client with their claims without documentation supporting the claim from the *** platform. The documentation the client has provided, as well as the documentation provided by the supplier, support no issue with the purchase - the ticket transfer was completed to the client successfully via *** and therefore in their possession. The seller's office performed their obligation on the order by fulfilling and providing the client with the tickets they purchased. The seller's office also confirmed that the tickets were not refunded and they made no such request. Again, we can further investigate if / when the client provides the requested documentation from ***. Without that, there is no indication of any errors per the client's own records and this order will remain a final sale in accordance with the policies agreed to upon checkout.

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I am personally open to contacting *** with a representative from Ticket Network to recieve recorded and verbal verification that the tickets were voided by the original seller. Again, I am unable to gather additional data/information from *** since the purchase, cancellation, and ticket information is explicit to the seller/broker.

  You had previously quoted "the tickets cannot be cancelled on the *** platform once a transfer is completed". This is incorrect as a question posed on the *** page specifically states that a ticket(s) can be voided by request of the original seller, and that they advise to purchase through their platform explicitly. See attached. 

  I am respectfully asking that this be taken into account, as I am limited in the documentation I can attain because of ***'s privacy policy. Again. I am not the primary ticket account holder, and all documentation related to the tickets will be routed and accessible only to the original buyer. I have both dates and times that I have convened with *** and recieved verbal confirmation of the cancellation. Additionally I have it on record that a representative from Ticket Network had begun the refund process on the day of the event. The broker you employ is using these loopholes to limit your customer's ability to fight these cases and defend themselves when issues like these arise. It is unethical in all regards.  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/15/2022

  We have reached out to the seller again regarding the claims. There is nothing further we can assist the client with through this avenue. If they would like to further discuss the purchase, they may contact us directly. 

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This fraudulent company sold me ticket to ******** in September 2022. In the email it states that my ticket would be sent to me via email by December 9, 2022. I have not received my ticket, it is the end of the business day and I do not have a ticket. This company will not give me a refund. It is the day before the ******** show which starts in less than 24 hours and they will not give me a refund nor will they provide me with my ticket. They claim the ticket is in the possession of a third party. This company should be charged with a crime. This is fraud. Give me my money back as you sold me something that you have not provided.

  Business Response

  Date: 12/12/2022

  Tickets were delivered to the client utilizing the email address as entered at checkout on 10/31/2022. Our records indicate that the client was unable to locate their invitation and updated their email address. A request was sent to their seller's office to recall and transfer the tickets with the new information. The client was advised this is not guaranteed to be completed. Their retransfer was performed by the seller on 12/9/2022, also in time for the event. The order was properly fulfilled in accordance with the policies agreed to at checkout multiple times. For the inconvenience of the situation, a courtesy refund of the website service fees paid on the order were refunded to the client. We are unable to honor any further resolution requests as there was no error with this purchase on behalf of our website or the seller's office.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought ***** *** tickets but the event was canceled so I was given a $3,964.24 voucher. I used the voucher to buy tickets to the ***** ******** vs. *** **** **** game but never received the tickets. Ticketfaster sent an email saying that the tickets were delivered to my email but they never were. I called them, sent emails, did the live chat, and exhausted myself trying find a resolution but the only thing I am able to get is another email saying great news your tickets were delivered! They totally ripped me off and if I was in their state i would come after them criminally. I want the money back.

  Business Response

  Date: 12/12/2022

  Our records indicate that tickets were transferred to the email address as provided at checkout on 12/7/2022. Since the client contacted with the inability to locate their transfer invitation, a request was sent to their seller's office to recall and transfer the tickets again. A retransfer was performed on 12/10/2022 and the supplier has confirmed that tickets were claimed. The client will be able to view tickets in their account. As we do have proof that this order was fulfilled properly multiple times in accordance with the policies agreed to at checkout, we are unable to honor a refund request. If the client is still having difficulty accessing their tickets, it would be best to contact the platform directly for further troubleshooting but they may contact us as well. 

  Customer Answer

  Date: 12/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/19/2022 I purchased 2 event tickets from "ticketfaster." I paid $683.00 per ticket plus fees. on the day of the event (12/4/22) I went to retrieve the tickets via email and they were not there. I contacted ticketfaster via phone and online chat. I was told they were sent to a ************ account and to check my spam. I was given several excuses and was told that the tickets will be "re- transferred". I never received the tickets.

  Business Response

  Date: 12/08/2022

  Tickets were provided to the client's email address as entered at checkout on 9/19/2022, shortly after purchase. There is no error on behalf of our website or the seller's office. Our records indicate that the client has been provided documentation of the transfer and offered a courtesy refund of the service fees paid on the order ($447.07). AT this time the client has not accepted this resolution but no other can or will be provided. The order was fulfilled properly in accordance with the policies and will stay a final sale. If the client wishes to accept the offer, they can contact us directly to get that processed.

  Customer Answer

  Date: 12/16/2022

  
  Complaint: ********
  
  I am rejecting this response because:I received the email that was supposed to have contained the tickets, but when I clicked on the link, they were not there. I attempted 2 online chat sessions and a phone call to customer service. I was sent the same email and got the same result. I was told to check my spam for an email under various keywords. I was told on one interaction that I should have received and email from "************" ,but I never received such an email. after hours of frustration and changing explanations, I never received the tickets. I paid over 683 dollars per ticket plus fees. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 12/16/2022

  Per the client's own attachments, they were provided the tickets in accordance with the policies but never accepted them and the invitation expired. Additionally, they were provided proof that the transfer occurred through the team Account Manager. Neither our website or the seller's office are responsible if the client does not accept their tickets properly. There is no error on behalf of our website or the seller's office and no further resolution can be offered than the courtesy refund of service fees that was already extended. The order will remain a final sale. If the client wishes to accept the service fee courtesy refund, they can contact us directly for processing.

  Customer Answer

  Date: 12/28/2022

  
  Complaint: ********
  
  I am rejecting this response because:. the tickets were bought and paid for. i attempted to open the enail that supposed to have contained the tickets, but they were not there.  the company sent the same email several times with the same result. there have veen similar complaints before about this company. if the tickets were transferred to me, then why did i have so much trouble with and so much misinformation from customer service.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 12/29/2022

  There is nothing further we can advise the client. They were provided the tickets accurate. Their own attachments prove they received the ticket transfer and the offer expired as they did not accept them. We have no control over when or if the client accepts their tickets. It is the client's responsible to access their tickets once provided. Again, the order will remain a final sale. The client had been offered a courtesy partial refund of the services fees paid on the order multiple times and has either declined or not responded. We are sorry to hear the client may wish for an alternate resolution but one cannot be provided as there is no error with the purchase.

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to send emails. I have unsubscribed many many times and they just keep sending.

  Business Response

  Date: 12/08/2022

  We have been unable to locate a ticket order within our system matching the client's name, email address or phone number. We have forwarded their information to the appropriate department for review and requested the client provide further documentation to aid us in our efforts.

  Customer Answer

  Date: 12/09/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11-15-2022 amount of money paid to business: 2384.32 what business committed to provide you: (Fraudulent) ****** ***** tickets I am disputing this transaction because the tickets sold are fraudulent and not real this business has NOT tried to resolve the issue

  Business Response

  Date: 11/17/2022

  All tickets purchased with our website are guaranteed valid. The delivery method advertised at the time of purchase was Direct Transfer, which is a form of mobile entry. This means that the client will need a smart device to gain entry, as tickets are being transferred using a mobile application. This application may be ************, **** ****, or simply the team/venue’s mobile app.
  
  As noted at the time of purchase and on the receipt, the seller has indicated that the tickets will be available by 6/22/2023. Once the tickets have been transferred, the client will receive email notification of the delivery, and the instructions needed to access the tickets. As always, tickets are guaranteed in time for the event. When placing the order, the client reviewed and confirmed all information, including but not limited to event name, date, time, location, seating selection, pricing and delivery, was acceptable and / or accurate.
  
  Unfortunately, we are unable to cancel or refund orders because per our terms and conditions, all sales are final. The 100% money back guarantee listed on the website does not cover a cancellation request, it backs up our guarantee that clients will receive valid tickets in time for entry to the event. Our sellers do not provide order cancellations, returns, or refunds unless they do not meet their obligations under our terms and policies. The full terms and policies agreed to when placing the order can be found on on our "Policies" page at any time.
  
  https://www.ticketfaster.com/policies
  

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered concert tickets for ***** ***** in *** ********* in Sept,2022 and got an email with order confirmation. The email states that they sent my tickets per Email on Oct.5,2022. I have not received them as they specified. My amount waa $281.27...not sure if this website is legit or not.

  Business Response

  Date: 11/15/2022

  Our records indicate that the client's tickets were transferred on 10/5/2022 via the venue's official ticketing distribution platform, ********. The client previously contacted with issues concerning their transfer on 11/14/2022 in which we requested a retransfer with their seller's office on their behalf since they were unable to locate their invitation. The client was advised this process is not immediate and takes time as well as that retransfers cannot be guaranteed. The seller's office has confirmed that the transfer was at some point completed by the client and the client will need to access their ticketing account. If the client cannot locate their tickets in their account, they will need to contact the venue customer service directly for further troubleshooting with their platform.

  Business Response

  Date: 11/15/2022

  Our records indicate that the client's tickets were transferred on 10/5/2022 via the venue's official ticketing distribution platform, ********. The client previously contacted with issues concerning their transfer on 11/14/2022 in which we requested a retransfer with their seller's office on their behalf since they were unable to locate their invitation. The client was advised this process is not immediate and takes time as well as that retransfers cannot be guaranteed. The seller's office has confirmed that the transfer was at some point completed by the client and the client will need to access their ticketing account. If the client cannot locate their tickets in their account, they will need to contact the venue customer service directly for further troubleshooting with their platform.

  Customer Answer

  Date: 11/16/2022

  
  Complaint: ********
  
  I am rejecting this response because: I spoke with ticket manager at the Venue of concert. The manager looked up the section I was supposedly to have tickets for and stated that there was no tickets in my name for said tickets. The manager of the Venue also stated that they are not associated with TicketFaster,nor heard of them and stated it appeared as a scam. The venue has access to purchased seats at their events and confirmed no tickets were listed under my name.
  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 11/16/2022

  
  Complaint: ********
  
  I am rejecting this response because: I spoke with ticket manager at the Venue of concert. The manager looked up the section I was supposedly to have tickets for and stated that there was no tickets in my name for said tickets. The manager of the Venue also stated that they are not associated with TicketFaster,nor heard of them and stated it appeared as a scam. The venue has access to purchased seats at their events and confirmed no tickets were listed under my name.
  
  Sincerely,
  
  *** ****

  Business Response

  Date: 11/17/2022

  It is important to note that as a secondary marketplace, *************** does not have any affiliation with a venue or box office. The venue will only have purchase details for the original purchasers, ie the seller's office. They will have no records of purchases made with our website.

  Once more, your seller has confirmed that their transfer performed on 10/5/2022 was successful and tickets are no longer in their possession. You will need to log in to your venue account at the link previously provided to access your tickets.

  Having said that, we have contacted your seller's office again to confirm there are no issues on their end but as there is nothing further we can assist you with via this avenue, if you wish to further discuss your purchase, you will need to contact us directly via phone, email or website chat.

  Business Response

  Date: 11/17/2022

  It is important to note that as a secondary marketplace, *************** does not have any affiliation with a venue or box office. The venue will only have purchase details for the original purchasers, ie the seller's office. They will have no records of purchases made with our website.

  Once more, your seller has confirmed that their transfer performed on 10/5/2022 was successful and tickets are no longer in their possession. You will need to log in to your venue account at the link previously provided to access your tickets.

  Having said that, we have contacted your seller's office again to confirm there are no issues on their end but as there is nothing further we can assist you with via this avenue, if you wish to further discuss your purchase, you will need to contact us directly via phone, email or website chat.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was buying tickets for ****** *****. Thinking I was on ************* --- but I was in fact on Ticket Network... a site I've never heard of. It looks really similar to *************.... I want my money back. I don't trust them. I don't trust my tickets will arrive. They didn't announce their no refund policy when I got the tickets. It seems very scammy and unreliable.

  Business Response

  Date: 11/04/2022

  Our website is clearly identified as TicketNetwork, not ************, and a resell marketplace. All sales are final per the terms and polices agreed to when placing the order. Our policies can be found on the website at any time and clients are provided a hyperlink to them for review during the checkout process. We are sorry to hear that the client did not intend to purchase with us but we have no control over what website the client clicks on in their searches.

  Our records also indicate that the client contacted with claims that this purchase was fraudulent and they did not place it. They were assisted at that time and advised there are no indications of fraud and they are able to use or resell their tickets at their discretion. We have provided the client with resell information should it be necessary. Additionally, the client opted in to the insurance during checkout. They may wish to contact the insurance company to discuss their policy and refund options.

  This purchase will remain a final sale under the policies as there is no error on behalf of our website or the seller's office.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses fake names for tickets to lure people to buy and then sends tickets to random events. They are not truthful with what they are selling.

  Business Response

  Date: 11/03/2022

  We would request that the client provide more information regarding their complaint. Our records indicate that they received tickets exactly for what was purchased without issue. Please note that if there is an error with the purchased event itself, we have no control over that. The client would have selected the event and their desired seating location on their own; the website cannot switch information itself. All order details, including, but not limited to, the event name, location, date, time, seating information and pricing (including taxes and fees if applicable) are all reviewed and confirmed accurate and / or acceptable when placing the order. We are not responsible for personal order errors. As per the policies also available and agreed to at checkout, all sales are final.

   

  Clients that purchase through our website do have the option to resell tickets that they can no longer use. The resale information was provided to the client on 11/1/2022.

  Business Response

  Date: 11/03/2022

  We would request that the client provide more information regarding their complaint. Our records indicate that they received tickets exactly for what was purchased without issue. Please note that if there is an error with the purchased event itself, we have no control over that. The client would have selected the event and their desired seating location on their own; the website cannot switch information itself. All order details, including, but not limited to, the event name, location, date, time, seating information and pricing (including taxes and fees if applicable) are all reviewed and confirmed accurate and / or acceptable when placing the order. We are not responsible for personal order errors. As per the policies also available and agreed to at checkout, all sales are final.

   

  Clients that purchase through our website do have the option to resell tickets that they can no longer use. The resale information was provided to the client on 11/1/2022.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched “ ************” on ****** and it popped out “ticketfaster” website, i didn’t notice that it’s not ************ website until they sent me the “ suspicious “ email. It’s not an authorities party that allowed to sell Blackpink concert tickets. They charged very high ticket prices- way higher than the real “************” and also their service fee are double. I tried to contact them by phone, there is no way to reach out to a real person at all. So I went ahead to dispute with my fidelity credit card. I disputed within half hour and told the bank saying hey I feel like I got scammed. But the funny part is the bank told me to work with this suspicious website even I told them I don’t feel safe with this party. I never received any ticket, however they still keep going to send me email stated that my tickets will be available soon . This website named themselves very similar as ************ and tried to fool people, and there is really difficult to get our money back from this unauthorized website. And it also takes forever for the bank to get dispute completed.* ******** credit card.

  Business Response

  Date: 10/31/2022

  TicketFaster.com is a resale marketplace that has several disclaimers advising tickets are being resold. ****** search results are based off keywords and ad revenue, we are not liable for a client selecting an ad versus a primary market website or the venue itself. In the description of TicketFaster's ****** search ad, the word "AD" is noted on the top left and the first sentence below the website name states "Ticketfaster is a trusted online resale marketplace for event tickets." We make no attempt to disguise our business model as anything other than a resale ticket website. Multiple disclaimers are also available to the client throughout the purchase process as well as a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to TicketFaster.com's terms & policies. All sales are final."

   

  At this time, our records indicate that a dispute is in process. We are unable to assist or take any actions until the dispute has resolved.