Reviews

This profile includes reviews for Webster Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Webster Financial Corporation has 10 locations, listed below.

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  Webster Financial Corporation

  200 Elm St Stamford, CT 06902-3800

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  Webster Bank, N.A.

  6372 108th St Forest Hills, NY 11375-1609

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  Webster Bank, N.A.

  255 Lafayette Ave Suffern, NY 10901-4812

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  Webster Financial Corporation

  145 East 40th Street Compliance Department New York, NY 10017

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  Webster Financial Corporation

  200 Executive Blvd Southington, CT 06489-1042

Review Details

• Review fromTy H

  Date: 12/07/2023

  1 star
  Bank is so far behind every other bank. Can’t even add your card to ***** *** without waiting on hold for 15 minutes. If you want easy and quick service and handling of your money look elsewhere.

• Review fromMargaret F

  Date: 11/22/2023

  1 star
  I can’t give a 0.
  I had fraudulent charges to my account (ATM). They were so crazy, I was shocked there was no fraud alert from Webster. Luckily, I discovered them in a weekly review of my account.
  I had to cancel my ATM card & report the fraud. 4 weeks later, no update on charges.
  I was told a new card was being sent in 7-10 business days. I was advised to go to the bank to get a temp card but my local banks’ hours do not work with my work schedule at all.
  I waited 7-10 business days for the new card. It didn’t arrive. I called & learned that the Webster employee, Ashery, never ordered it. Thanks, Ashery.
  Not to worry, they’d waive the expedited fee & send it to me in 3-5 business days. More than a week passes, no card. I call again & am told they don’t know where it is. They blame the post office. They advised I wait another 5 days for it to arrive.
  5 days later & still no card. I call again & am told they will look into canceling the card lost in the wild & issue me a new one. She has no record of the previous conversations. I have to start over each & every time I speak with someone.
  They call & leave a message. I call back & the woman is unable to find the woman I just spoke with. She doesn’t know what I’m talking about. I explain again. She’s unable to confirm anything was sent & says she doesn’t have the authority to see if there’s a tracking number on the card.
  She tells me she just sent a new card. I’m supposed to wait 7-10 more business days for my card. For those counting, that’s 6 weeks for a new card. No offer to expedite, waive fee, nothing. I’m back at the starting line again, with very little assurance that it will arrive.
  She tells me to go to my local bank to get a temp card. Lol. You don’t say?!?!
  I am taking time off work so I can go to Webster Bank to close my account & bring my money and business elsewhere.
  Businesses are a mess right now but Webster Bank is the bottom of the barrel. You have to really work hard to be this bad.

• Review fromPete A

  Date: 11/20/2023

  1 star
  The sad thing is that it won't let you leave the stars empty, it makes chose one. Which is too much for them. I should have read all these before I got involved with this bank. Pleases read before you make the same mistake I did, I got a loan for a big amount and I started my projects at home. I used my card to get points and pay the card right back. After the second project I used 30% of the loan, they decided to freeze my account for a reason they never told me. Then I couldn't pay my cards and a big balance to pay on everything, also all that made my credit go down. Now I can't even get another loan to pay my cards or anything else. DO NOT USE THIS BANK, they wouldn't tell you everything out front. When I called then about the issue they just said when can I pay them back. I have been paying and now I can't even access the website to see my account info.

• Review fromSusan J

  Date: 10/17/2023

  1 star
  I am giving one star because I have too, if I could not select a star I would leave it as zero, this has gone on for far too long.
  I have been a Webster Bank customer for so many years I lost count, would like to remain one, as it is going to be a pain to switch...
  The new system they switched to is very confusing, I have not been able to balance my account properly since they made this switch.
  I have to call the customer service each time to see what is pending, on hold and on what they call is one day hold. System says items have cleared but some are actually in one of their other status's, it is so confusing that even the customer service folks have a hard time helping me. I have been hung up on a many times (of which I believe was on purpose) because they could not figure it out either.
  Also system does not allow me to transfer funds from account to account via phone either, I have to go into actual local bank to do so.
  This is very exhausting, if it is not settled soon I will be forced to change banks. Corporate Webster if your seeing this please go back to old system and get your money back from this new provider that sold you on this system it is terrible. Not only are you subjecting your customers to this but your employees.

• Review fromjohn k

  Date: 09/25/2023

  1 star
  I hate that I have to do this but things have just become ridiculous dealing with this bank. I'm not trying to do anything insane or thoroughly difficult, just trying to keep track of finances and taxes for my business, and Webster has made staying with them absolutely untenable. They're woefully behind on their internet banking services updates and upgrades, which means that they can't be integrated with quickbooks, and when I tried to export my statements as .csv files, their system only allows exports as .pdf files. I have 5 months worth of entries I will now have to manually enter because their decrepit systems failed to load them in when quickbooks was first paired. in addition to that, their help lines for their company are all run out of the country by persons with accents so thick I actually considered using google translate just so i could speed up the process, and after that fiasco they still could not do anything to export the files as .csv and send them to my email. so call the local branch right? WRONG once again, I get someone who barely speaks english, so I ask "you guys are located in Connecticut right?" which they respond "yes" to. So why is it that a local bank down the street from me is being staffed with people who cannot clearly articulate the english language or use the computer systems the bank operates on. on top of that, this garbage company also rolled out a new computer system with zero hands on training for their staff and just expected their branch staff to learn on the fly, which led to multiple issues with my banking that i won't even get into. It is absolutely baffling to me that this bank is still operating, and I will be switching over to a new bank as soon as my most recent check clears and I can pull the funds and leave these losers high and dry. if you're considering opening a business account with these people, be warned that you will regret your decision, and your accountant will regret your birth.

• Review fromKimberley G

  Date: 09/22/2023

  1 star
  Pending every deposit and pending every transaction to regulate and promise a negative account in order to charge their customers overdraft fees and daily overdraft fees.

• Review fromRenee R

  Date: 09/14/2023

  1 star
  Awful awful awful
  My debit card expires and I was never even mailed a new one. I was told I had to wait 7-10 business days till the new card arrived to use my accts because the old card had expired. Even when trying to help the customer service person kept transferring me to an automated line which didn’t take into account I need led a representative. After calling back several times the reps don’t seem to understand how the system works either. Absolute downgrade from the service they once had. Leaving customers with no debit card access and only being able to go in person because you forgot to send a new card out is a major fail. A whole dept should be dedicated to this sort of thing. Trying to deal with this was even worse than the new app they rolled out which never logs you into your account. I can’t wait to get the new card so I can shreds it and move to another bank.

• Review fromTeresa W

  Date: 09/05/2023

  1 star
  I do not like the new app nor do I like the customer service. They seem to have changed things at the call center as well. I do not understand my balances. I don’t understand the stupid codes next to the balances nor do the workers. I went to the actual bank because I had questions about the money in my account that I felt was shorted. The tellers couldn’t figure it out and they told me to call the call center. I called there and they said they had ask me 5 questions to identify me. I had no problem doing so until they told me they can’t repeat the questions. I ended up “failing” the questions as i couldn’t understand the worker and they were questions about things from years ago!! The worker told me she can’t discuss my account where my money is deposited every 2 weeks and I’ve been banking with them since 2003. NEVER HAD A PROBLEM!! They told me I had to go to a bank front. I said they told me I had to call you! How can I go to a bank when I’m At work during those hours.. now here I am still not understanding why my money isn’t in my balance when I deposited it. Highly frustrated since the new app and even more frustrated now!! Will be changing banks the same day I go to the actual bank to close this account . After they give me my money that mysteriously isn’t showing in my balances.. smh

• Review fromWilliam T

  Date: 09/05/2023

  1 star
  I was ************* against and told to leave the bank and I was not allowed in the bank for simply voicing my opinion. They need a better customer service oriented staff, that knows how to communicate with clients effectively without having a problem. She was extremely condescending and unprofessional towards my banking experience.

• Review fromCaroline F

  Date: 08/29/2023

  1 star
  The new app is terrible, the customer service is no better. The staff is poorly trained, unable to answer questions or resolve any issue. I have contacted Webster Bank roughly 10 times since they rolled out the new app, for a host of reasons. None of them have been satifactoriIy resolved, and certaintly not with one phone call. I have been told to wait until items clear my account, to know who they have been paid to. When I tried to verify a transaction, the information is grayed out and I was told to wait 5 days, then call back. The most common phrase is sorry I cant help you, or to be placed back into the que to start all over again. Last night took 4 phone calls for the same issue, over an hour before someone actually figured out and addressed the issue, which should never have occurred in the first place. I repeatedly asked to speak to a manager or supervisor, but there is never one available.
  I have been a customer for well over 20 years. My advice, consider another finanancial institution. We are.