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Business Profile

Cable TVs

Charter Spectrum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charter Spectrum has 1142 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 14,839 total complaints in the last 3 years.
    • 4,825 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged onto spectrum to pay my bills and saw that my mobile bill was *** ******* ** **** I called them and was told that it was July and August bill and that I had until the 15th so I was ok with the information the spectrum representative gave me. Here it is the 15th of July and I log on and realize that I can’t split the 331 in half to pay what’s due which is 165.94 spectrum wants 331.88. That’s 2 months of bills and they’re together like that because I don’t want to give them access to my account because it’s been overdrawn by them before. The other half of the bill isn’t due until the 17th of August….Due to inflation and Covid and being on a fixed income I really believe that that’s unfair considering everyone’s life circumstances. My phone account has 3 lines 2 of them no more than $45 and the other is a little over$70. I uploaded documents to show my monthly payments from the time I started service. I’ve been misled by 3 representatives telling me that I don’t have to pay the entire balance until august. I’ve tried to open statements so that I can view the bills I can’t even see them. What am I paying for?

      Business Response

      Date: 08/01/2022

      ****** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******* *******
      involving a billing concern. 

      Charter was unable to address Ms. *******’s
      concerns without speaking to her for additional information. 

      A Charter
      representative attempted to contact Ms. ******* on July 20, 2022, July 21,
      2022, July 22, 2022 and July 23, 2022 using the contact telephone number and e-mail
      address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. *******.  On July 25, 2022, Charter mailed Ms. ******* a letter with Charter’s direct contact
      information.  It is Charter’s
      recommendation that Ms. ******* contacts Charter directly to expedite a
      resolution.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been a Charter/Spectrum Customer for Over 20yrs. CANCELLED Svc 6/21/22 as I had ******** installed. (I Returned ALL Spectrum Eqip That Same Week.) PAID Spectrum $14.20 7/01/22 to cover my Last week of Svc. Spectrum NOW TRYING to Charge ME $109.46 as "Their Policy" requires "30 Day Billing Cycles". I NO Longer Had the Eqip, OR Svc, after 6/21/22. NO WAY I going to pay for 3 weeks Svc I DIDNT HAVE/CANCELLED. Their "30 Day Policy" Basically THEFT! How Can they FORCE consumers to Pay For UnAccesible/Cancelled Svc???

      Business Response

      Date: 07/27/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your correspondence
      regarding the complaint submitted by Ms. **** ******* involving a billing
      concern.

      Charter’s
      records reflect the account was billed accurately. A Charter representative has
      relayed this information to Ms. *******. This is in accordance to
      Charter’s Monthly Subscription Service policy, which is printed on each billing
      statement.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/27/2022



      Complaint: ********



      I am rejecting this response because I Returned the eqipt. Had NO ACCESS to the services. I Refuse to pay for 3 weeks of service I never used.


      Sincerely,



      **** *******

      Business Response

      Date: 08/04/2022

      ****** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. *******, involving a
      billing concern.

      Charter
      records indicate that the customer’s Spectrum account has been disconnected, as
      previously requested. The customer has been advised that an adjustment has been
      issued, which offsets the remainder of the previously assessed service
      charges.   

      A
      Charter representative contacted Ms. ******* on July 29, 2022, to discuss the
      above information. The representative provided Charter’s direct contact
      information to Ms. ******* for reference.

      Regards,
      Corporate
      Escalations                                                                                                                                  
      Charter Communications

      Customer Answer

      Date: 08/04/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:07/18/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spectrum had a price listed as $89.99 on their website for 1 Gig internet. I Called to get that price the same day it was listed and was told that price was not available. I then was told a price of $114 was available. Upon requesting additional information as to why the original price listed on the website was not available I was then then told I am not eligible for the price of $114 I had just been offered. I was told the $89.99 was an old promotion so if we received the flyer for it that it was not valid. Upon telling Spectrum this was on their website at that very moment, and not on a flyer I was again told it was not valid. On the website it did not show an expiration date nor that it was for new customers only (even it if was only for new customers the representative on the phone said it was not valid for anyone). If showing on the website with no expiration or stipulation of existing or new customers, it should be rendered as a valid price. I was told there was nothing they could do. This does not seem legitimate as it shows on their own website and not a third parties' website that the $89.99 price was offered. A customer should also not be offered a price and then have it rescinded because you are an existing customer which was known since I had to provide my account information.

      Business Response

      Date: 07/22/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ***** ****** involving a billing
      concern. 

      Charter records reflect a Charter
      representative spoke with Ms. ******,
      the authorized user, on July 20, 2022 to acknowledge her billing
      concern.  The representative worked to
      correct the billing issue by applying a onetime adjustment to her account and
      downgrading it correctly.

      A Charter representative contacted
      Ms. ****** and discussed the above information. The
      representative provided Charter’s direct contact information to Ms. ****** for
      future reference.

      Regards,
      Corporate Escalations
      Charter Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the beginning of February, a Spectrum rep (Mena S*****) knocked on my door with a promotional offer. I said I wasn't interested in switching providers. He continued trying to convince me to at least give it a try and that the first 2 months were free, no contract or early termination fee...... I let him know that although I am the authorized user on my account, I couldn't make that decision without consulting my son first because he paid the bill as I can't afford it. He gave me his card and I told him I'd call him in a few days. I guess he couldn't wait. He was back the next day and caught me on my front porch. I had no intention of calling him back. With nowhere to hide, I had no choice but to greet him. How I wish I hadn't opened my door the day before. I ended up caving in, after I knew I should not have. I made a bad decision. I convinced myself my son would agree, it was a great deal. The equipment was delivered before I could talk to my son. He said it had to be returned. I called the rep to let him know. He caught me off guard when he desperately asked if I can please do him a favor and wait 30 days to cancel or he wouldn't get paid. He said "just don't install it, you won't be charged". It gets worse, the equipment was lost. (It was moved to our storage shed) I didn't give it a thought until a call from Spectrums credit department letting me know If their equipment was not returned and the account settled it would go to credit. I called to explain and to cancel but couldn't. I wasn't named on the account. It's in my son's name. The equipment was returned. It was received on June 20th. I've tried to understand how we are obligated to pay for services that were impossible to receive without a connection. Don't they know when their equipment has been installed or not? I have never put in a complaint before, but this is too much. Thank you for listening and I'd appreciate any help.

      Business Response

      Date: 08/01/2022

      ****** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *****


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ****** ***** involving
      a billing concern. 

      Charter’s records reflect a Charter
      representative spoke with Ms. ***** and explained that the account in question
      has been disconnected and adjustment has been applied to remove the balance.

      A Charter
      representative contacted Ms. ***** on July 29, 2022 and discussed the above
      information. The representative provided Charter’s direct contact information
      to Ms. ***** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 08/01/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a zero balance with Spectrum and out of no where Spectrum is commiting grand larceny and demanding $400 dollars from me or they will shut off my service

      Business Response

      Date: 07/26/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *********

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ****** ********* involving
      a billing concern. 

      Charter was unable to address Ms. *********’s
      concerns without speaking to her for additional information. 

      A Charter
      representative attempted to contact Ms. ********* on July 19, 20 and 21, 2022 using
      the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact
      attempts to reach Ms. *********. On July 21, 2022, Charter mailed Ms. *********
      a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. *********
      contacts Charter directly to expedite a resolution.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 08/01/2022

      My response to the above mentioned complaint is I would like for spectrum to explain to the BBB in detail in writing the reason for the astronomical amount of nearly $400 dollars that literally came out of no where.

      Sincerely

      ****** *********

       

      Spectrum tried to withdraw money from my account illegally I never authorized the payment for $375

      Sincerely

      ****** *********

      Business Response

      Date: 08/11/2022

      ****** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *********

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ********* involving a billing
      concern. 

      A Charter representative made contact with Ms.
      ********* on August 06 and 07, 2022; however, was not able to provide an explanation
      of the charges due to the phone calls being terminated by Ms. *********.

      Subsequent attempts
      to contact Ms. ********* were placed on August 09, 10, and 11, 2022, using the
      contact telephone number that Charter has on file. Charter was unsuccessful in these contact
      attempts and on August 11, 2022, a letter with  direct contact information was mailed. 

      Charter records
      indicate that the charges on the bill are valid service charges dating back to
      2021, as well as the remaining Device Payment Plan bill, which was accelerated
      after Ms. ********* ported out her phone number.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Still have lack of internet connectivity. Still being sent high billing amounts for only internet and streaming services. Was told there was nothing that they could do to make the internet connect, so now i have to pay an electrician to do a wall drop.

      Business Response

      Date: 07/28/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. **** ****** involving a
      billing concern. 

      Charter was unable to address Mr. ******’s concerns
      without speaking to him for additional information. 

      A Charter
      representative attempted to contact Mr. ****** on July 19, 2022, July 20, 2022,
      July 21, 2022, July 22, 2022 and July 23, 2022 using the contact telephone
      number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact
      attempts to reach Mr. ******.  On July
      22, 2022, Charter mailed Mr. ****** a letter with Charter’s direct contact
      information.  It is Charter’s
      recommendation that Mr. ****** contacts Charter directly to expedite a resolution.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last several months Spectrum has called me daily (Monday thru Friday) with a recorded message telling me they can save me money by bundling my services. They say that if I am interested to please press 1. Otherwise it says to hang up. I have hung up numerous times but they call again the next day. I have pressed 1 several times to speak to a representative. The representative will ask how they can help me and I will begin telling them to remove my name from their call list but I have never been able to relay the entire statement before they hang up on me. Then they call me again the next day.

      Business Response

      Date: 07/29/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This
      letter is in response to your correspondence regarding the complaint submitted
      by Mr. ****** ****** involving a marketing concern. 

      Charter
      records reflect, a Charter representative spoke with Mr. ****** regarding his
      concern. After an investigation, Charter determined the calls Mr. ****** has
      been receiving are coming from parties that are not affiliated with Charter. Charter
      has updated our internal Do Not Call list to ensure that he does not receive
      marketing calls from Charter.

      A Charter
      representative attempted to contact Mr. ****** on July 19th and 26th of 2022, to discuss the above information. The representative left a message
      and sent an email providing Charter’s direct contact information to Mr. ****** for
      future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying for cable that has not been used in over two years boxes that are not even connected in my home I’m being charged for after asking for them to be removed my cable was laughing so they were shutting it off and they send a technician out to to retrieve All of the equipment but when he came I told him just leave the Internet because I was paying for it that day I paid for my internet that day. I let them know that I don’t need cable and I don’t want cable that we don’t use it we haven’t used it in over two years and that it was supposed to be removed from my account now I’m finding out for five months later that they’re still charging me for cable and I don’t even have the equipment in my possession when they already took back the equipment so not only have I been paying for something that I don’t use even though I asked them to remove it for over two years but now I’m paying for some thing that I still don’t use it’s not even in my home and they refuse to take off my my account

      Business Response

      Date: 08/01/2022

      ****** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ***** ****** involving a billing
      concern. 

      Charter’s records reflect that a
      Charter representative spoke with Ms. ****** to acknowledge her billing
      concern. The representative informed Ms. ****** the service in question had
      been removed from the account and a onetime adjustment had been applied. Ms.
      ****** was provided with her updated account balance and information on the
      Affordable Connectivity Program enrollment process.

      A Charter representative contacted
      Ms. ****** and discussed the above information. The representative provided
      Charter’s direct contact information to Ms. ****** for future reference.

      Regards,
      Corporate Escalations
      Charter Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had been having wifi issues and a tech was dispatched to our home on Sunday, 6/12/22. The tech determined we needed a new line installed from the house to their connection which was approximately at least 100 feet from our home. The tech ran the line and left it above ground. The tech indicated that someone would be contacting us within 3-5 days to make sure they had access to our backyard to bury their cable. That never happened. On 6/15/22 we left our home at 8:45am for a doctors appointment. No one else was home at the time. When we arrived home at approximately 11:45am, we discovered that the line had been buried. We were curious as to how someone could enter our yard with a pad locked gate and no one home. Upon examination, we noticed the gate had been removed, the pins had been replaced with bolts and nuts instead of proper hinges. Which means that someone entered our yard illegally. We notified Charter along with the Granite City, IL Police Dept that same day, 6/15/22. We met with Charter personnel on 6/23/22. The personnel looked at the situation and apologized for the way our repair was handled. He also stated that this is not the way Charter handles this kind of business. The employee took photos and advised that he would be turning this information over to another department and that's when a man by the name of Todd B****t reached out to us. After multiple phone calls coming from Mr. ******** business line and last 2 coming from his personal cell line, he admitted that the tech came into our back yard, but didn't damage the gate in the process. Mr. B****t did not come out to examine our property, he just said that Charter was not at fault and they would be doing nothing to fix our gate or restore it back to it's original condition. A police report was filed with the **** regarding this matter. The Charter/Spectrum Ticket# is ********.

      Business Response

      Date: 07/29/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. ******* ****** involving
      an experience concern. 

      Charter records reflect on July 23, 2022, a Charter
      representative contacted Mr. ****** regarding his concern. The representative reviewed
      details of the concern and informed Mr. ****** an adjustment has been provided.

      A Charter
      representative contacted Mr. ****** on July 23, 2022, and discussed the above
      information. The representative provided Charter’s direct contact information
      to Mr. ****** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spectrum is taking advantage of what is going on in the world and raising prices without notification. Within 5 months my bill has gone up twice. I logged in to make my payment today 7/16/22 and saw that once again the bill is up $10 more dollars and I was not even told it would go up. At this point before 2022 ends I will be paying over $200 for this service and it looks now that they are taking advantage of raising prices because they know people need internet/cable services because of remote work/school (if families have children at home). I am still going to call and complain and see if they can give me a resolution but from experience they do not care and feel they have the right to overcharge and take advantage because they are not made responsible for their actions.

      I understand prices are going up but to take advantage of people and their needs is not what a business should be allow to do. I hope you are able to help to fix this issue with Spectrum. From all my normal bills and this includes untilies, no other bill company has raised their prices (water bill, gas bill etc.) except Spectrum, they are taking advantage and it is not fare for people like me that live on a strict budget, to have a bill go up even by $10 is a big deal.

      Business Response

      Date: 07/30/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******* ******* involving
      a billing concern. 

      Charter was unable to address Ms. ********* concerns
      without speaking to her for additional information. 

      A Charter
      representative attempted to contact Ms. ******* on July 20, 21, 22, and 24, 2022
      using the contact telephone number and e-mail address that Charter has on
      file.  Charter was unsuccessful in these
      contact attempts to reach Ms. *******. On July 25, 2022, Charter mailed Ms.
      ******* a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms.
      ******* contacts Charter directly to expedite a resolution.

      Regards,
      Corporate Escalations
      Charter
      Communications

    Charter Spectrum is NOT a BBB Accredited Business.

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