Business Profile

Cable TVs

Charter Spectrum

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Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,853 total complaints in the last 3 years.
4,825 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/10/22 I purchased a new mobile phone and service. I have had no network available problems on my phone since new.
I have emailed my salesman
I have called tech support on 10 different occasions.
I have been back to the store location 4 times all in the last month.
My phone has been data reset, network reset, memory wiped out,apps deleted,sim card replaced 3 times and factory data reset again all in the last month.
Spectrum will not help me or replace my phone under a defective device warranty. I was told to call the manufacturer for a warranty issue. ********* will only give me a refurbished phone replacement. My phone is brand new, why should I get a used refurbished replacement?
My phone has been having problems since day 1 and all my complaints are documented with spectrum.
I paid an activation fee of $73.00 and I'll be making monthly payments for 2 years on my phone which is defective. I was told by tech support all warranty issues need to be done at the store location where I bought the phone.
On my 7/12/22 at 3:00 pm I went to the store location and asked to talk to a supervisor. No on was available I was told.
I said to the spectrum employee I was going to call ******** now while I was at the store to get things straightened out.
I was told I need to leave and the spectrum employee stepped out from his work station and came towards me. Another employee said, yes you need to leave .The employee then took another step towards me and again said leave now and then a third time he said leave now and bumped me.
I asked him to step back and he didn't. I told him I'm disabled and your threatening me. At that point another employee stepped in and told him to cool down and take a break.
I felt very threatened, bullied and extremely upset. They sold me a defective device and now they are threatening me.
I don't know what to do now. I've contacted spectrum employee complaint department on 2 separate occasions and I have not heard anything from them.
Business Response
Date: 07/25/2022
**** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** ******** *** *******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ******* involving a
mobile concern.

Charter records indicate on July 21, 2022, a
representative spoke with Mr. ******* regarding his mobile concern. The
representative confirmed the mobile device has been approved for return with
restocking fee waived to Mr. *******. The representative informed Mr. *******
the refund for the device will be sent.

A
Charter representative contacted Mr. ******* and discussed the above
information. The representative provided Charter’s direct contact information
to Mr. ******* for future reference.

Regards,
Corporate
Escalations
Charter
Communications
Customer Answer
Date: 07/26/2022
Thank you for your response and assistance to resolve this issue.
I was contacted by a spectrum employee on 7/21/22. The phone was going to be exchanged with a new replacement phone as I had requested.
After reviewing the rewritten contract ,I declined to allow spectrum access to my bank account to set to autopay.
I had put in a dispute and a request for a refund for the activation fee with my bank. As a result to this complain't I had to change my previous debit card I had on file with spectrum.
I was told without auto pay my spectrum mobile account could not be activated. As a result my account was cancelled and I'm awaiting for the activation fee to be returned.
On the employee complaint for threatening me and bumping into me, I haven't heard anything from spectrum.
I have contacted spectrum on this matter several times and was told the video of the incident was going to be reviewed.
I have not heard back about an update on this complaint yet.
Thank you for your help in this matter. I feel like the BBB has helped me and a resolution to my complaint was escalated because of this.
Thank you for your help
**** *******
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today 7/15 spectrum was servicing my next door neighbors house .When they turn off my service immediately called and they told it would not be until Monday when they would be able to send someone but work for home and I have weekend shift 10hrs a day. MY bill is current it is the lack of concern . In trying to get my services restored and it was error that Spectrum made.
Business Response
Date: 07/26/2022
**** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ******* ******
involving a service concern.

Charter records reflect a visit was
performed to investigate and restore Ms. ******’s service concern. Ms. ****** confirmed that her service is currently working properly,
and a credit was applied to her account.

A Charter representative contacted Ms. ****** on July 20,
2022 and discussed the above information. The representative provided Charter’s
direct contact information to Ms. ****** for future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:07/18/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spectrum has my name incorrectly spelled ******** and cannot correct it. My acct no for Tv, Internet and landline is **** ** *** *******. In Feb of 2022 I started service with Spectrum. The salesman quoted me a monthly cost of $137.02. This included a 14.99 promotional credit on the landline for 2 yrs. This credit was contingent on me continuing my cell phone service (started at the same time) for the period. The cell phone had to be billed to a credit card or withdrawn from checking account. Cost was 23.49/mo, which included service and pmt for the phone . (Cell phone was financed at 0 percent for 2 years.) If I decided to pay off the phone and get cell service from another source, I would lose the 14.99 landline promotion. Spectrum was given a credit card in excellent standing to use for the mo. billing of the cell phone.
I had many problems during the first months of service. I was on the phone with Cust.Service almost daily for a very long period of time. It was very upsetting but I was in too deep to go back to my old supplier.
On Apr 6, 2022, Spectrum billed my credit card for 264.50. They said it was for the balance of the phone because I had missed a payment. I did not miss a pmt because they were supposed to bill my credit card automatically and they did not. The credit card was in good standing. In addition, they turned off my cell phone service. I got the cell phone turned back on but they would not credit my credit card. I had to file a complaint with ********, and the bank got the money back for me.
Because my cell phone service was cancelled (not by me but by them) they took off my 14.99 /mo promotion which was for two years. They gave it to me for two months only, which means I am losing 22 mos. at 14.99 per month, or 329.78. The last person I talked to is Retention Mgr Mary R****** *****, who promised me weeks ago I would be reimbursed. Her direct number is ###-###-####. She admitted it was their error. My previous acct no was 2****************
Business Response
Date: 08/03/2022
****** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ********

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ***** ******* involving
a billing concern.

Charter records indicate on July 29th,
2022, a Charter representative reviewed the terms of the promotions and
confirmed the account is appropriately packaged. Additionally, an account
adjustment have been applied.

A Charter
representative contacted Ms. ******* and
discussed the above information. The representative provided Charter’s direct
contact information to Ms. ******* for
future reference.

Regards,
Corporate Escalations
Charter
Communications
Customer Answer
Date: 08/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have issued me a credit to my account for the amount in dispute. I would like to thank the BBB for resolving this for me. I had been trying to resolve it for almost 6 months.

Sincerely,

***** *******
Initial Complaint
Date:07/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to cancel tv Service with spectrum and to just have internet because I no longer needed the tv service. I was told I would not be charged to cancel the a Service early. I was told multiple times in the same conversation that there was no cancellation fee or hidden fees. however that is not been what happened

We moved and canceled our spectrum all together because our new house would need tree trimming for service to be established and are now using AT&T for our Internet service

I would like to have a complete refund from April May June and July for the fees for the ***** *V that I dont use.

I have attempted to return the ***** *V to them but they refuse saying that I still owe them for it.

You can purchase the ***** *V box for $199

I’m being charged $49 a month for 20 months.

Because i was told there would be no additional fees, but then was charged for the ***** **, I no longer use the ***** ** and I longer use spectrum I would like a refund for when I actually canceled the service originally which was in April
Business Response
Date: 07/30/2022
**** ***** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ***** ****** involving
a billing concern.

Charter was unable to address Ms. ******** concerns
without speaking to him for additional information.

A
Charter representative attempted to contact Ms. ****** on July 18th,
21st and 22nd 2022, using the contact telephone number
and e-mail address that Charter has on file. Charter was unsuccessful in
these contact attempts to reach Ms. ******. On July 21st,
Charter mailed Ms. ******
a letter with Charter’s direct contact information.

Research
has determined Ms. ****** is still responsible for all charges, as she was made
aware and agreed that the ***** *V device would remain on the account for the
new address under the installments plan. It is Charter’s recommendation that Ms. ****** contacts
Charter directly to discuss further if necessary.

Regards,
Corporate Escalations
Charter
Communications
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I upgraded my cable packages last year to include voice and television. Last year, I canceled the voice and television and was instructed by spectrum to return the cable box to local spectrum office . I did as instructed and even got a receipt for the returned property . Last month , my wife, who pays the bills, asked me why our cable bill was so high and discovered that spectrum never took the voice and tv off my bill. I spoke with spectrum who said that this must have been a mistake and agreed that I couldn’t enjoy the tv without the cable box, which I returned last year!

I only have internet through spectrum and ask I be refunded for the overages I have been charged without receiving a service for same

***** *******
Business Response
Date: 08/02/2022
****** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ***** ******* involving
a billing concern.

Charter's records reflect that a Charter
representative conducted research on Mr. ******* account and the appropriate
corrections were completed. It has been confirmed the equipment in question has
been removed from his account and an adjustment has been applied based on
Charter’s 60 day billing dispute policy.

A
Charter representative contacted Mr. ******* on July 28, 2022 and discussed the
above information. The representative provided Charter’s direct contact
information to Mr. ******* for future reference.

Regards,
Corporate
Escalations
Charter
Communications
Initial Complaint
Date:07/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Spectrum customer for approximately 5 years. I work from home which requires stable Internet connectivity. The past week had service interruption and service interruption, making it impossible to do my job. Spectrum was less than helpful. As a last resort, I canceled my services with Spectrum only to find out that I would not be provided a prorated refund. I am only 4 days into my billing period and am being billed over $120 for those 4 days. 4 days that I didn't have consistent Internet service and that I called Spectrum every single day seeking resolution. This is completely unacceptable. I should not be billed a for a full month of service when the 4 days of service in the billing period had reported problems each and every day.
Customer Answer
Date: 07/20/2022
***** ******* ******* ********************

***** ******** **** *** **** **** **

*** ********** ***********************

******** ********* ********* * ******* ********

I am writing you to inform you that complaint #******** has been negotiated and should now be considered closed. While I wasn't offered a prorated refund, we did negotiate a refund that amounted to approximately 25% of my monthly bill amount.

*******

Sent from my iPhone
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On several occasions the company spectrum has blatantly lied to me in order to either get me to upgrade a service or just to appease me when I am frustrated with their horrible customer service. They shuffle you around from Department to Department and just count on you giving up without resolving the issue. I upgraded my internet service on what I was told was a trial basis for 30 days, I called after less than 3 weeks and they informed me that my previous service was only for new customers so I was not eligible for it anymore and would have to keep the new service at a higher price. I bought a new phone service through them and they sent me the wrong phone and then tried to make me buy a new one, when I refused and demanded they resolve the issue they told me exactly what I wanted to hear but after I hung up they never followed up on anything they told me, and to this day I still don't have the phone I originally ordered. Most recently I was promised a credit for my old device in the amount of $293, but I just received a bill due in august and i did not have any pasty due balance so I should not have a bill due at all. I am currently in transition to my third customer service operator, trying to find out about my credit. I implore you to please do something to intervene, not only on my behalf but also for all their customers that suffer under the monopoly that is spectrum internet cable and mobile. Thank you for your time, sincerely *********** *********
Business Response
Date: 07/29/2022
**** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *********

Dear
Dispute Resolution:

This letter is in response to your
correspondence regarding the complaint submitted by Mr. *********** *********
involving a mobile and billing concern.

Charter’s records reflect/a Charter
representative spoke with Mr. ********* and explained the trade in credit
process. Mr. ********* chose to keep his
current mobile device. No adjustments are warranted at this time.

A Charter
representative contacted Mr. ********* on July 23, 2022 and discussed the above
information. The representative provided Charter’s direct contact information
to Mr. ********* for future reference.

Regards,
Corporate Escalations
Charter
Communications

Customer Answer
Date: 07/29/2022

Complaint: ********

I am rejecting this response because:

Nothing in that response in any way addresses the fact that they lied to me, on more than one occasion.

Sincerely,

*********** *********
Business Response
Date: 08/15/2022
****** ***** ****

****** ******** ******

***** ******* **********

** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *********

**** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by Mr. *********** ********* involving their experience.

Charter records indicate on August 4^th, 2022, a Charter representative spoke with Mr. ********* and apologized for any misinformation that was previously experienced and reiterated the current options and processes. Charter’s stance on this matter is unchanged and we consider this complaint closed.

A Charter representative contacted Mr. ********* and discussed the above information. The representative provided Charter’s direct contact information to Mr. ********* for future reference.

Regards,

Corporate Escalations

Charter Communications
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16 2022 I attempted to switch my mobile carrier from spectrum mobile to **** ******. Normally, the process is relatively easy and quick. This has not been the case when dealing with Spectrum. I spent over 6 hours on the 16th speaking with Mint and spectrum to transfer my current number (************ to my new carrier **** ******. The last suggestion that a Spectrum agent said I should do is wait 24hrs for my "new pin/security code" to fully update in their system. Today is the 18th and I just attempted to switch my mobile number again with no success. If this is not resolved within the next 2 days, not only will I loose my number I've had for 14 years but I'll have a problem with updating 100s of my contacts with my new number. Additionally, Spectrum will charge me for another month of (unsatisfactory) service by the months end. This problem must be solved between the two carriers without me as a "middle man" because there is a clear technical error on one or both sides and I do not have the expertise nor the power to do anything about it. But currently, I am the one dealing with it, wasting time and money with no positive results for me (the customer).
Business Response
Date: 08/01/2022
****** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ***********

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ******** Hullibarger
involving a service concern.

Charter was unable to address Mr. *************
concerns without speaking to him for additional information.

A Charter
representative attempted to contact Mr. *********** on July 21, 22, 23, 24 and
28, 2022 using the contact telephone number and e-mail address that Charter has
on file. Charter was unsuccessful in
these contact attempts to reach Mr. Hullibarger. On July 24, 2022, Charter mailed Mr.
*********** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr.
*********** contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter
Communications
Initial Complaint
Date:07/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was set up with tv service i did not want in December. Returned equipment asked them to.remove all tv services. Only wanted internet. May I spent hours on the phone with several managers. Was told I'd receive credit for that service. 2 months later receiving phone calls for past due tv services again. No credit given. They keep charging me for services I do not use or want. Have asked numerous times to.remove from account with noone removing or helping me. Scam.
Business Response
Date: 07/27/2022
**** ***** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ********* *******
involving a billing concern.

Charter records reflect on July 19th,
2022, a Charter representative reviewed the account and relayed the account
balance is valid, and no additional billing adjustment will be applied.

A Charter
representative contacted Ms. ******* and
discussed the above information. The representative provided Charter’s direct
contact information to Ms. ******* for
future reference.

Regards,
Corporate Escalations
Charter
Communications
Customer Answer
Date: 07/28/2022

Complaint: ********

I am rejecting this response because:

the man who called me was rude. Basically called me a liar. I have not had the services. Because noone kept notes its my fault and they expect me to pay for services I did not want and had returned equipment to the company. This debt is not valid. Internet charges are valid not television. Im tired of calling for hours and getting nowhere.
Sincerely,

********* *******
Business Response
Date: 08/02/2022
****** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ********* ******* involving
a billing concern.

Charter records reflect on August 1, 2022, a
Charter representative contacted Ms. ******* to discuss her concern. The
representative reviewed the account and informed Ms. ******* the amount owed is
accurate.

A Charter
representative contacted Ms. ******* on August 1, 2022 and discussed the above
information. The representative provided Charter’s direct contact information
to Ms. ******* for future
reference.

Regards,
Corporate Escalations
Charter
Communications
Customer Answer
Date: 08/02/2022

Complaint: ********

I am rejecting this response because: again the business is not accepting their fault in this situation. Because notes were not kept they are blaming me. Their equipment was returned to them 2 days after receiving equipment. The guy who called states because there's no phone call he can not remove charges. I walked into their office. Returned equipment. Cancelled service. This is not my fault. They refuse to let me speak to someone hire up or someone else who may listen to me and not belittle me and demand I owe them money for something I never used or set up. I cancelled their service.

Sincerely,

********* *******
Business Response
Date: 08/12/2022
****** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ******* involving a billing
concern.

Charter records indicate on August 10, 2022,
a representative communicated with Ms. ******* regarding the matter. Based on
the evidence found, the account has already received and appropriate adjustment
and no further adjustments are warranted. Charter’s stance on this matter
remains unchanged.

A
Charter representative contacted Ms. ******* on August 10, 2022 and discussed
the above information. The representative provided Charter’s direct contact
information to Ms. ******* for future reference.

Regards,
Corporate
Escalations
Charter
Communications
Customer Answer
Date: 08/12/2022

Complaint: ********

I am rejecting this response because:

they refuse to listen to me. Due to their negligence they unrightfuly kept charging me. I shouldn't have to pay for a service I asked to be cancelled. Again not my fault their employees don't take notes and do as customer requests.
Sincerely,

********* *******
Initial Complaint
Date:07/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/31/22 - A representative came to install cable, internet and phone at my home. He left without completing the job. I called customer service, who then tried to help me finish installation myself. They were not able to assist. I called back multiple times, trying to cancel the service. I was placed on long holds each time. Each time I was connected to a representative, they were not able to assist. I was asked to call back another time.
6/2/2022 - I returned the equipment to a *** store.
I have called 3 additional times since 6/2/22, requesting to cancel the service. I am unable to get help from anyone.
As of 7/15/22 Spectrum is threatening to send the account to collections, for equipment and service that was never installed.

If this is not resolved within the next 48 hours, I will escalate the complaint to the Office of ******** ******* ** **** ***** *** ************
Business Response
Date: 07/25/2022
**** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ****** involving an experience
concern.

Charter records indicate on July 21, 2022, a
representative communicated with Ms. ****** regarding the matter. The matter
has been addressed and there is no account balance. Interactions have been
reviewed in an effort to identify coaching and retraining opportunities.

A
Charter representative contacted Ms. ****** on July 21, 2022 and discussed the
above information. The representative provided Charter’s direct contact
information to Ms. ****** for future reference.

Regards,
Corporate
Escalations
Charter
Communications

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