Reviews

This profile includes reviews for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Charter Spectrum

  400 Atlantic St Fl 10 Stamford, CT 06901-3512

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  Charter Spectrum

  140 Willow St Winsted, CT 06098-2092

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  Charter Spectrum

  1903 N Morley St Moberly, MO 65270-3643

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  Spectrum

  1005 N 16th Ave Yakima, WA 98902-1351

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  Charter Communications

  101 6th St NE Buffalo, MN 55313-2070

Review Details

• Review fromErika B

  Date: 07/18/2022

  1 star
  I would give them no stars. Horrible services. They charged for the month and did not provide the services for the whole month. They would not prorate the next month. Never using them again!!!! Stealing money without providing the services!!!

• Review fromDonna D

  Date: 07/18/2022

  1 star
  Spectrum has the worst customer service I have ever encountered. It took multiple phone calls and more than 6 hours to disconnect my tv service. No one would answer my questions and I would constantly be put on hold only to have to start all over again when someone new answered the line. They also continued to bill me for tv service even after the equipment had been returned.
  Their disregard for their customers is disgusting.

• Review fromEric W.

  Date: 07/16/2022

  1 star
  I was promised a real good deal buying a new phone, and than I call in because they tried to draft money out, so called in and come to find out, I was told I had deposit money am like that's not what I was told, and I was talked to consendingly, and was told I won't get my new phone, so spoke to two supers, and told the same thing, told them cancel my order and I am might go with a different carrier. Don't do buisness with Spectrum

• Review fromAshley E

  Date: 07/15/2022

  1 star
  I switched to Spectrum after using **** for years expecting more reasonable pricing and better customer service. The pricing was reasonable for the first 2 years and then I received a $30 increase due to the expiring of an introductory promotional period. Then again this year, I have received another $10 per month increase which they are claiming is due to the end of the promotional period, but from my understanding that promotional period ended last year. I asked to talk to a supervisor about correcting the issue (as nobody communicated this change to me and when I spoke with them about the $30/month increase last year they lied and said there would be no further increases) and when I spoke with him he was rude and accusatory to me (a customer). He refused to assist with correcting the bill even when I asked if I could just downgrade the service to something else. It's only 4 days into the billing cycle and even despite that they "cannot adjust/prorate the bill". It's total crap and poor customer service. I guess I will be looking for another internet provider that doesn't take advantage of their customers and talk to them as poorly as I was talked to.

• Review fromRodney R

  Date: 07/15/2022

  1 star
  7/13/2022 went to the ****** ** store. Was greeted very politely by Raymond. I was turning in one TV box and shutting off my home phone. (reducing my monthly Spectrum Bill). All seemed well until I got home. No Internet?? After 1 1/2 hour and three dropped calls, I was told that Raymond shut my internet off. (Why ???) and my Modem was bad due to a new internet service which upgraded my service when Raymond tried to turn it back on. 10 am the following morning I take my second trip to the Keene store for a new modem, Raymond greeted me with a explanation that it was Spectrum fault. as I got ready to leave I asked what my new monthly bill would be. Raymond stated $113.32. I looked at Raymond (my old bills were $225.00) and stated your scaring me with that reduction. After double checking with , Raymond stated he left a voicemail at my wife's work that he was sorry for messing us up and stated the new $113.00 monthly bill ( we still have that recording). When I got home and hooked the new modem up (NO INTERNET). Another hour on the phone with customer support and it was decided to send out a tech that night. Tech Brandon came out installed a new router and I was up and running. Spectrum is very lucky to have Brandon . Wonderful polite man with Knowledge. Next morning I returned my old modem to the ****** ** store and was greeted by Kevin. (Picture this ) Kevin was leaned back in his chair (about 3/4 open recliner) and stated can I help you. It was was an inconvenience for Kevin to sit up straight and open my account (With how he looked at me) After the modem was checked in I asked Kevin how much my monthly charges are now. He stated $181.00 . I mentioned what Raymond stated and what was saved on a voice mail from Raymond. Kevin stated . Maybe I should take that up with Raymond next time he works. And I was told to have a nice day. I'm *** ******** **** ******** **

• Review fromCarmen S

  Date: 07/15/2022

  1 star
  It took 7 phone calls, almost a full month, and hours of time I don't have because Spectrum is incapable of successfully completely a simple transfer of service address and bundling a phone plan. I spoke to a supervisor and escalated two tiers of management giving them an opportunity to compensate me for my inconvenience. There response was that if they fixed the issue now nothing else is needed, which is preposterous. Because just doing what should have been done in the first place does not restore my faith in the company. I haven't missed a single bill (which they raise randomly) or filed a single complaint in all the years I've been with them, and yet after this outrageous experience I get told that they don't put a dollar value on my time. Why not? They put a dollar value on their employee's time. I'll be sure to switch providers as soon as possible.

• Review fromSarah H

  Date: 07/15/2022

  1 star
  Horrible company! Beware - if you are planning on moving, you have to cancel your service before the 1st of the month or else they will charge you for the full month. Basically you will have to go without any service because they do not have the decency to pro rate their services. Absolute garbage. I received a bill for 7/1/2022-7/30/2022 and moved out of state of 7/9/2022. Since I work from home I am not able to go without internet. Had my service turned off 7/9/2022 and customer service is insistent that I have to pay the full $74.99 for only 9 days of service. Should have realized my final interaction with them was going to be negative because it's never been good. Funny that a company that made over $51 billion last year can't do a simple pro rate for a long standing customer. Cheap! Capitalism at its finest. So happy I moved away and no longer have to use this "service".

• Review fromStephanie H.

  Date: 07/14/2022

  1 star
  FIRST: I was told that I would have to pay $50 for a Spectrum tech to come out because I moved my TV from one cable connection to another cable connection on an adjacent wall. The cable hook up ports are there. So beware. If you want to move your furniture around it is going to cost you.
  SECOND: I was sent a text that a Spectrum text was on his way. When I opened the door, the man standing in everyday street clothes. I asked him for his badge. He didn't have one. I asked where his Spectrum shirt or Spectrum vehicle was. He didn't have one, claiming he was a private contractor. I refused to let him in. I called Spectrum, and they confirmed he was a private contractor working for Spectrum. This is sloppy and horrible customer service. Now I have to reschedule to establish service. Looking for alternatives to Spectrum canle.

• Review fromMirna S

  Date: 07/14/2022

  1 star
  I called today to cancel my cable service. The rep "Charles" began asking questions outside the scope of the service I had with Spectrum. Like what mobile provider I have, and I told him I just wanted to cancel my cable service, I told him my mobile provider doesn't concern Spectrum, he said yes it does. I told him I wanted to cancel my service without having to answer all these irrelevant questions, told him I wanted to speak with a manager and he told me he didn't have a manager, said his manager doesn't work at that office and he's "never met the guy" said I would have to deal with him. He told me if I was in a rush to call back another time, and I said "no" I'm calling now and I want to get this done now! Told him my personal choice of mobile provider was none of their concern, he said he had to go through all these questions which weren't personal questions to which I replied, of course it's personal and intrusive. I said if it was public record, then you could go ahead and get that information, he said it was public information and they don't take that route out of "respect" for it's customers. I said "respect?" your line of intrusive questioning even when I refuse to answer and I'm being forced to answer is not respectful! I began making up responses to get through the call. The problem is NOT CHARLES, he's doing his job which I told him I understood, the PROBLEM IS SPECTRUM! Choose a different carrier if you can, stay away from these unethical practices company.

• Review fromDrina N.

  Date: 07/14/2022

  2 stars
  Service was fine until I canceled locked me out of my account and tried to send me to collections for reminder of due balance lied and said they sent emails and statements but this is false I pay my bills. I will never suscribe to this company again.