Business Profile

Commercial Manufacturers

Conair Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Conair Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

171 total complaints in the last 3 years.
52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their microwave is horrible. It doesn't cook food out of the microwave well at all! It's still cold!
Business Response
Date: 07/14/2025
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife purchased a Barista 4 in 1 coffee bar as a Christmas gift for me. The option for brewing PODS is resulting in cups of hot water, not coffee. If it does make coffee, it's extremely watered down.
Business Response
Date: 07/08/2025
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Someone from customer service has reached out and will be sending a replacement maker. I am hopeful this one will last more than 6 months, unlike the previous.

Sincerely,

******* *******
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December my air fryer quit working. That was no big deal, it was out of warranty however when I went to remove it was the problem. It had left a rust stain on my tile from the steam. I tried no less than 10 products. I reached out to company no less than 10 times. They have given me the run around. I know this has happened before because the back now has a new design. I want them to acknowledge it.
Business Response
Date: 05/14/2025
Good morning,

We advise you that you had the unit to close to the wall. We also advise you to use **** ***** ****** *** ********** ******. Your will need to use a little elbow grease depending on how long it was too close to the wall while in uses.
Customer Answer
Date: 05/15/2025

Complaint: ********

I am rejecting this response because:

I did not have it too close. I responded when they said that comment about too close to the wall. I have porous tile therefore no matter how much “elbow “ I use nothing works. I have tried all the products they mentioned plus many more. They have just ignored all my efforts.

Sincerely,

****** *********
Business Response
Date: 05/15/2025
Hello,

You should contact the tile company for any suggestions in cleaning the tile.
Customer Answer
Date: 05/15/2025

Complaint: ********

I am rejecting this response because:

They have not responded in 5 months, why will they respond now? I have tried every product possible. They should call me asap.

Sincerely,

****** *********
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Cuisinart regarding a faulty Salad Spinner purchased on ****** (Order Date: Dec 27, 2024). The product broke under normal use within a few months, a failure echoed in other ****** reviews.

******** return window closed Jan 31, 2025. They refused a refund and directed me to contact Cuisinart, the manufacturer.

I contacted Cuisinart customer service. While acknowledging a lifetime warranty, they refused to issue a refund and insisted on sending a replacement unit only.

This resolution is unacceptable. I do not want another potentially faulty spinner; I have already purchased a replacement from a different company due to this poor experience. The product failed prematurely, indicating a quality issue. Sending repeated replacements is illogical and inconvenient compared to a one-time refund for a defective item.

Cuisinart's policy forces customers to accept unwanted replacements for faulty goods, even when referred by the retailer after the return window. This is not a consumer-friendly practice and leaves customers without adequate recourse for defective products.

My desired resolution is a full refund for the faulty Cuisinart Salad Spinner. I seek the BBB's assistance in achieving this outcome.
Business Response
Date: 04/28/2025
Hello,

Someone from our Customer Service Department will contact you shortly.
Customer Answer
Date: 04/29/2025

Complaint: ********

I am rejecting this response because: previous attempts by their customer service did not resolve
this matter satisfactorily.

Sincerely,

******* ******
Business Response
Date: 04/30/2025
Hello,

Our Customer Service Team offered you a refund.
Customer Answer
Date: 04/30/2025

Complaint: ********

I am rejecting this response because, the last email I received from ****************************** regarding my request for a refund stated that the company does not offer refunds - and that I would need to contact point of sale. However point of sale directed me to you..I've pasted the most recent email from your company below.
"Please note that Cuisinart Canada does not process refunds, credits, or coupons, as we only handle
warranty issues. For refund only you need to contact the source of
purchase, thanks"
To
ensure clarity and a documented resolution process, please be advised
that I will formally acknowledge the initiation of a refund only upon receiving written email confirmation from [Company Name]
explicitly stating that a refund cheque has been issued and dispatched
to my address on record.
Please
note that, contrary to any potential previous assertions, I have not
received any formal offer or confirmation of a refund for this item to
date.
Upon
receipt of the email confirming the cheque's dispatch, I will monitor
its delivery. Once the refund cheque has been successfully received and
cleared, I will then take the necessary steps to formally close the
outstanding complaint with the Better Business Bureau (BBB).
I await your email confirmation regarding the dispatched refund cheque to proceed with resolving this matter.
Sincerely,
******* ******
Customer Answer
Date: 05/19/2025
***** ******* * ****************************
***** ******* *** *** **** **** **
*** ********** ***********************
******** *** ******* ** ****** **** * ********** ***** **** ****** *********** **** * ********

**** ****** ******** ********

Since I wrote my request to review this decision, I have received the refund from Conair Corporation. As such I will not be needing the review, as the company has honored the resolution agreement.

Thank you kindly for your attention to this matter.

Sincerely,

******* ******
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Keypad is ruining still under warranty I filed this before the end of the warranty period. There saying the warranty expired. They kept dragging this on so that by the time they made there decision to not repair my microwave the warranty expired. I want them to fix it at there cost no mine.
Business Response
Date: 04/30/2025
Hello,

Someone from our Customer Service Team will contact you shortly.
Customer Answer
Date: 04/30/2025
I have sent them all the information that, they requested. They aren't able to locate my microwave model number or any numbers that appears on the microwave. I sent you all the pictures of the microwave with this information for you to see. I don't have a model or numbers they ask me for. I will unplug my microwave and sent the a picture or pictures of the plug as they ask and then see what happens. When I do take these pictures how can I send them to you? Online there system could not find my model numbers or any numbers I entered when I tried online. Then I sent them messages and they then refused to help me stating the warranty had expired and that they wouldn't help me and that they would give me the name of a company for me to take it to them to get it repaired at my cost? Sincerely yours, ****** *******

Customer Answer
Date: 05/06/2025
The company settle with me. They shipped a new replacement microwave oven. I am content only one exception they won't warranty the new microwave I don't get it? I hope I don't have issues with the new one. I have sent the company the cut cord as they requested.
I thank you for your assistance in the matter without you I wasn't getting any satisfaction.
Sincerely yours,
****** *******
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wireless handheld mixer from them, which stopped working. They supplied me with a replacement mixer in the end of September of last year. At that time I was displaced from my home and I had to place all of my items into storage. I never opened the mixer at that time. I just recently got housing and was placed into a new home which is the residence that I have listed on this complaint. I opened the mixer yesterday. Which was March 17 upon opening the mixer I plugged it in. it will not charge. I tried to utilize multiple outlets in my home and it would not charge. I tried to utilize a different charger and it would not charge.So I called Cuisinart in order to ask them for help to either fix the mixer,Give me advice or do something about it. They would not do anything. They told me that it didn’t matter and that they were not going to help me. I told him I never used the mixer. It still has the tags on it. I can prove it. I’m happy send it back.Can I please exchange it because they sent me an item that does not work. They said no that it was out of warranty. I said how can an item that you sent me in September 2024 be out of warranty they said my other item was out of warranty.I said you sent me this item in September wouldn’t you think that an item you sent me should work and if it didn’t work that you would supply me with an item that did. I asked a supervisor. I told him the same thing. He told me that he opens everything right away and tests everything right away and I should done that too. I explained my situation to him. He told me it didn’t matter he could give me 20% off. I told him I am not like everybody else. I’m on Social Security. I cannot afford things like that, I would think that given his position and the situation that he could have reasonably assisted me. I feel that these people were rude, even though they spoke calmly they were very condescending. Not how you treat customers. I want a replacement for my mixer or my money back.
Business Response
Date: 03/19/2025
Hello,

Someone from our Customer Service team will contact you shortly.
Initial Complaint
Date:03/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/9/25 I was browsing online for a ******** pro flat iron. I went to the Conair website to order directly as opposed to just ordering from ******. When I went to make my purchase, it requested me method of payment prior to entering any addresses. I selected ***** *** thinking it would be easier than entering all my credit card info. But once I hit the accept button it immediately made the order without any chance to review any of the addresses. When I get the order confirmation email it says the address is my old **** address, however the billing address is my current and correct address in *******. I moved here in 2022. Not sure why it selected an old address but again I did not have any chance to select an address when placing the order. I immediately noticed my error and called the customer service line the next day during their business hours. I was told they have no way of editing the mistake and that I needed to reach out to ***. I reached out to *** multiple times and was told they cannot edit the address either. I reached back to Conair who told me they were not going to refund me and I could place a claim via ***. I placed the claim via *** and it has conflicting information. It says the item was returned to sender but then it says there is proof of delivery. Conair is refusing to reimburse me. *** has closed the case on their end. So I am out $172.35 and I also have no flat iron. I have exhausted all options including via my credit card because Conair disputed my dispute. Order number *************
Business Response
Date: 03/12/2025
Hello,

Someone from our Customer Service Team will contact you shortly.
Customer Answer
Date: 03/12/2025

Complaint: ********

I am rejecting this response because:

There response was that someone would reach out to me. Which is not what I requested.

Sincerely,

******* ******
Business Response
Date: 03/13/2025
Hello,

Your credit card that was used for the sale has been refunded, please allow up to 5 days for the refund to show on your credit card.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made several purchases of their products. They have a sign on their equipment clearly stating they back their products with a 2yr warranty.
I keep trying to fill out the form on their website. It's giving me an error message. When I call them they say they'll send an email to me for an alternative solution to making a claim on their website. That's been going on for 3 almost 4 months now.. they still haven't sent the email.
I can't reach them to warranty their equipment that's faulty.
Business Response
Date: 03/07/2025
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 03/20/2025
I called their customer service line and they told me they would process my warrantee exchange manually, but they never sent me the email to get me the manual form. I've been waiting 10 days now..
Initial Complaint
Date:02/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This item was ordered on 2-6-2025. I received a shipping notice on 2-7-25. Cuisinart immediately billed my credit card for $169. However, after 2 weeks their carrier *** has not received the item. They created the shipping label, but have never received the item to ship. I called customer support last week to find out why it hadn't shipped yet. The support person could never locate the order even though they had sent a confirmation of the order email and a second shipping email. He told me to wait until this week to see if it actually shipped. *** still has not received this item. I think it is legal to bill customer after item has shipped, but this doesn't sound legal to bill because they had a shipping label created. I would think the item would actually have to be physically at the carrier. I would like a full refund of $169. If not, then I will be forced to contact my credit card company.
Business Response
Date: 02/20/2025
Hello,

Someone from our Customer Service team will contact you shortly.
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Cuisinart water kettle from ****** on September 26, 2023 and reported to the company that it was not working on February 4, 2024. The product is under warranty. I send a picture of the cut cord and my address several times to different individuals in customer service and was assigned ticket# **********. The company has yet to send a tracking number.

I have requested a full refund due to their unwillingness to fulfill the warranty, but no response.
Business Response
Date: 02/19/2025
Hi,

A replacement order was placed and is in the shipping process. Please refuse the order when it is delivered. Once we received the unit back, we will issue a refund check.
Customer Answer
Date: 02/27/2025
The issue was resolved after I escalated the problem to senior management of the company and ****** where I purchased the item. This took too much time for them to honor a simple warranty.

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Conair Corporation is NOT a BBB Accredited Business.