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Business Profile

Commercial Manufacturers

Conair Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Manufacturers.

Complaints

This profile includes complaints for Conair Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conair Corporation has 8 locations, listed below.

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    Customer Complaints Summary

    • 169 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed my return request twice now, for a refund to the warranty department. I purchased my item at **** ****** on 7/18/2022. I went into **** and they advised me to deal with Conair directly. I have provided my receipt as well as a picure of the model #. All I want is my 79.99 back.

      Business Response

      Date: 08/17/2022

      Hi,

       

      Someone from Customer Service will give you a call.

      Business Response

      Date: 08/17/2022

      Hi,

       

      Someone from Customer Service will give you a call.

      Customer Answer

      Date: 08/23/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* **********

      Customer Answer

      Date: 08/23/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* **********

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the Cuisinart Smoker in 10-2021. First issue was missing wheels, which they sent to me in a timely matter. Then after assembly the temperature setting knob snapped off when the smoker door touched it. Now over 10 months later still no replacement part! Nothing but lame excuses. They kept delaying this until it was to late for me to return the smoker to the store!!! Now the claim they give refunds. The smoker is cheaply built junk. The knob snapped off when door opened and it was barely hit. Paid $360 for this and it is useless!

      Business Response

      Date: 08/10/2022

      Hi,

       

      Someone from the Fulham Group will give you a call.

      Customer Answer

      Date: 08/11/2022



      Complaint: ********



      I am rejecting this response because: No none has tried to call me since this was filed!



      Sincerely,



      ***** ******

      Business Response

      Date: 08/12/2022

      Hi,

       

      They sent you an email on Wednesday and sent you tracking this morning.

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Cuisinart ******** smoker. It hasn’t worked correctly since I bought it almost a year ago. I spent weeks finding time to trouble shoot with their customer support. It was determined I need a couple parts to repair the unit. I have been waiting over six months since that determination was made for the parts. They keep pushing back the estimate. I have asked for a refund or replacement since they can not get me the replacement parts. Recently the customer service has stopped replying to my emails. I think I have been more than reasonable seeking a resolution to this and Cuisinart is long over due to honor the product warranty.

      Business Response

      Date: 08/08/2022

      Hi,

       

      *** ****** ***** reached out to this customer earlier today to let them know the
      part will ship out by the end of the month.

      Customer Answer

      Date: 08/09/2022



      Complaint: ********



      I am rejecting this response because:

      I have been told over and over again by them that the parts will be in by this date and they never are.   I have waited more than six months for parts and have probably been given six or more different estimates for parts.  I have patiently waited but I am being strung along by them.   For instance this update yesterday they said they are moving warehouse’s and will ship parts the end of this month, a month ago they said the parts will be in mid July and of course they weren’t and no update,  prior to that it was always an estimate which they never met over and over.   I haven’t even gotten to see if this grill will work properly at all and the warranty will expire by the time I get them.  I have asked and they claim they will extend my warranty but have not given any proof or way to verify they will honor that.  I don’t think it is reasonable to expect me to keep waiting any longer.  I have missed the entire summer worth of grilling and smoking waiting.  The cover I bought for the grill separately is weathered and trashed and I haven’t even used the grill.   I want a replacement unit or a refund issued immediately this isn’t fair to their customers and it is not reasonable to ask me to keep waiting  




      Sincerely,



      ****** *******

      Business Response

      Date: 08/09/2022

      Hi,

       

      *** ****** ***** is working hard to figure out the exact date the low pellet sensor and controller will be available for your grill.  As soon as they have a confirmed date, they will contact you.

    Conair Corporation is NOT a BBB Accredited Business.

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