Complaints

This profile includes complaints for Conair Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Conair Corporation

  1 Cummings Point Rd Stamford, CT 06902-7901

• 

  Conair Corporation

  150 Milford Road East Windsor, NJ 08520

• 

  Conair Corporation

  150 Milford Rd East Windsor, NJ 08520-6124

• 

  Cuisinart

  150 Milford Rd East Windsor, NJ 08520-6124

• 

  Conair Corporation

  1006 Chancellor Ave Maplewood, NJ 07040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original coffee maker, purchased February 21, 2023, worked great until late in 2024 when the timer/clock light stopped working. The company sent a replacement since the coffee maker has a three year warranty. However, the replacement had the same problem, as did a subsequent replacement the company sent. At this time, I'd prefer a refund since the company (Cuisnart, owned by Conair) does not appear to have adequate quality control. The company did offer credit, but at this point I am not comfortable purchasing the same brand and would like the refund. Customer service said they "don't do that". I was put on hold to speak to a supervisor, waiting 40 minutes and nobody ever returned to the call.

  Business Response

  Date: 02/19/2025

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer Answer

  Date: 02/27/2025

  I am writing on behalf of my mother, ***** *****, for whom the complaint ID in the subject line is for.
  
  She received a quick response from the company offering a credit voucher for the full amount paid.  ***** requested a refund, but since the item was purchased at ******* and not directly from the manufacturer, they could only offer the credit.  They also sent a prepaid shipping label for the return of the coffee maker at issue.
  
  At this time, the coffee maker has been mailed and ***** is still awaiting the final credit voucher in the mail.  Please do not close the complaint until it is received.
  
  **** ***** for ***** *****

  Business Response

  Date: 02/27/2025

  Hello,

   

  When the coffeemaker is received, we will issue the credit.

  Customer Answer

  Date: 03/17/2025

  I am writing on behalf of my mother, ***** ****** for whom the complaint ID in the subject line is for.
  
  She received a quick response from the company offering a credit voucher for the full amount paid.  ***** requested a refund, but since the item was purchased at ******* and not directly from the manufacturer, they could only offer the credit.  They also sent a prepaid shipping label for the return of the coffee maker at issue.
  
  At this time, the coffee maker has been mailed and ***** is still awaiting the final credit voucher in the mail.  Please do not close the complaint until it is received.
  
  **** ***** *** ***** *****

  Business Response

  Date: 03/17/2025

  Hello,

   

  Once the unit is received, you will receive an email with the credit information.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 8 inch skillet that was part of a ********* set I purchased about 10 years ago. Model 622-20, V#39178, 0915. About 6 months ago or so I contacted ********* about my 10 inch skillet (which was also part of that set I purchased) who's non-stick coating was worn and food was sticking. They asked for the information from the bottom of the skillet (SN, date of manufacture, model, etc) and once they received that information; they send me a replacement skillet IAW their Hassle Free Lifetime Warranty.
  
  Last week I requested a replacement for the 8 inch skillet who's non-stick is also failing to do it's job. (I use the 8 inch more than the 10 inch one). This time they wanted pictures of the skillet which I provided. They then refused to replace the pan saying it doesn't need replacing.
  I don't know how they can determine that the non-stick has lost it's non-stick properties by a photo. You could show abuse, scratches, gouges, etc from a photo but not that the non-stick properties of the coating is no longer working.
  
  I reminded them that they didn't ask for pictures when I requested a replacement for the 10 inch skillet and that they should know that even if you follow all of the maintenance best practices, the non-stick surface will break down and become ineffective over time.
  
  They vaunt their "Hassle Free Lifetime Warranty" but I guess replacing two pans is asking too much of Cuisinart. Warranty Follows:
  
  HASSLE-FREE REPLACEMENT WARRANTY
  If the Hard Anodized Cookware that is the subject of this Lifetime Warranty fails during the warranty period for reasons covered by this Lifetime Warranty, ********* will, at its option, repair the Hard Anodized Cookware, replace the Hard Anodized Cookware with another identical or reasonably equivalent Hard Anodized Cookware.
  
  I even told them they could have my old skillet back if they thought I was just trying to get an extra spare skillet but they still refused.

  Business Response

  Date: 02/06/2025

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer Answer

  Date: 02/12/2025

  Apparently the Business received my complaint very quickly as I had a email msg on 7 Feb from them saying I had an order being shipped to me and a receipt for the 8 inch replacement pan.  Once I actually receive the pan I will close the case.

   

  thank you for your assistance  (shouldn't had needed to get in all involved though!)

  Customer Answer

  Date: 02/20/2025

  I DID NOT say I was dissatisfied with the business's response.  The response from the business to the BBB was that they would contact me. 

  I responded to the BBB that I had received an email from them saying they were shipping me a replacement pan and that I would respond back again to the BBB when I received the pan.  I didn't have a new code to contact the BBB after the last code so I was waiting for the BBB to contact me again which you just have.

  I received a replacement pan a few days ago.  Although it was packed fairly well; it had a scratch in the non-stick coating that is deep enough to catch a fingernail which is disappointing;   but I'd rather not drag this out over the scratch.

  I am overall satisfied that they sent me a replacement pan,  I just wished it didn't have that scratch in a brand new pan.

  thank you.

  Customer Answer

  Date: 02/20/2025

  ** ******** ** *** *** ***** * *** ******** ** ** *** ****** ****** ** ***** *****
  
  ***** ********* ******* **
  
  *****
  *** ****
  ***
  *** ******* ***********
  ********
  **** ***********
  
  **** ******* ********** **** ** *********
  Apparently the Business received my complaint
  very quickly as I had a email msg on 7 Feb from them saying I had an
  order being shipped to me and a receipt for the 8 inch replacement pan. 
  Once I actually receive the pan I will close the case.
  
  thank you for your assistance  (shouldn't had needed to get in all involved though!)

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty product. Was told not to send back but send picture of cut cord. I have sent 9 emails. Some have gotten a response. Sent pics of cut cord. Company then stops responding. I want a full refund as I was promised. The device was dangerous! Made loud noise, did not heat properly, emailed them and was told they’d refund. Can’t get anywhere with the company. They owe me $211.06

  Business Response

  Date: 02/05/2025

  Hello,

   

  Someone from our Customer Service team will contact you shortly

  Customer Answer

  Date: 02/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:nobody has reached out to me. I have still not received my refund. The message from the company only stated “someone will reach out” but nobody has reached out and no refunds have been given by ******** or the Conair company. 
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 02/10/2025

  Received message that someone would be in contact with me “shortly” and after 5 days I have no messages or emails. I just want my money back! 

  Business Response

  Date: 02/12/2025

  ***
  *********************
  
  
  *******
  *** * ******* ********** * ***** *************
  **** ******
  
  Our records show there was a refund submitted on 2/6/25. It was refunded back to your ***** *** account. Please note, this transaction takes 3-5 business days for it to reflect on your account.
  
  Thank you,
  *********** Consumer Serviceell us why here...

  Customer Answer

  Date: 02/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2024
  The purchase was online as a gift from my dad, I sent him the link from Conair of what I wanted, if a receipt is needed, I will have to get from him.
  The toothbrush replacement heads for my Conair powered toothbrush are a newer model tooth brush replacement head that fits my Conair toothbrush per the package details. However, no where on the package nor on the Conair website show if the brush head is soft, medium or hard. I am concerned for the safety of my gums and teeth if this brush head is not soft. I thought companies who sold tooth brush replacement heads are supposed to indicate if the brush head is soft, medium or hard? I have attached images of the product which does not show if soft or other and an email I sent Conair asking. I have not heard back from Conair. I would like Conair to send me new replacement heads that indicate soft bristles brush head.
  Conair Website of product which also does not indicate if soft or not: ****************************************************************************************** 
  Thanks.

  Business Response

  Date: 01/22/2025

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer Answer

  Date: 01/22/2025

   

  Im not sure why you are asking me to respond right now because it says someone wil get back to you.

   

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now purchased two single serve coffee makers, both have had issues within the first year. So the one I have now is having issues again. It’s making really watery, awful tasting coffee. I’ve gone through all troubleshooting and nothing is working. I need yet another replacement now, but I shouldn’t have to be buying a new coffee maker every few months so I’d like a replacement sent to me or a refund please. Thank you.

  Business Response

  Date: 01/21/2025

  Hello,

   

  Somone from our Customer Service team will contact you shortly.

  Customer Answer

  Date: 01/29/2025

  You never contacted me until now with the company’s response or to ask if it is resolved, so how can you close it in their favor like that?  It has not been resolved.

  Business Response

  Date: 01/29/2025

  Hello,

   

  We advise you on 1/22/25 a replacement will be sent out.

  Customer Answer

  Date: 02/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They sent me a replacement totaling the amount I paid for the two coffee makers.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've emailed them twice about trying to have them send me an instruction booklet because I lost mine and can't really use the machine without it and they are unresponsiive

  Business Response

  Date: 01/29/2025

  Hello,

   

  Please go to our website and enter the model number and download the instruction manual.  

  Customer Answer

  Date: 02/10/2025

  The owners manuel that they told me I can find that is on their web site does not tell you what ingredients to use per program and how much per load size. Can they send me an owners manuel?

  
  

  Business Response

  Date: 02/10/2025

  Hello,

   

  The instructions booklet on the website is the same one you receive in the box when you purchase the unit.

  Customer Answer

  Date: 02/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cord on a new Halo light (model ******) was bent. Customers service (Ace) said that an entire light replacement would be sent and a tracking number provided. Have since called six (6) times.
  Customer service (Jenna) gave different excuses, with the frustrating reply, "I don't know" when I asked why I haven't received a replacement. Each time she said to wait 7 to 10 days... but no results.
  Asked to speak to Jenna's supervisor and was told he wasn't in.
  Asked to have him call me. He didn't.
  
  Contacting ###-###-#### or ###-###-#### their customer service, has not provided me with any resolution. My last call was 12/5/2024. A different service person, (Fran) said it showed item shipped on 12/4 and I should receive in 7 to 10 days plus a tracking number. Haven't received either the tracking number or replacement light. Something is not right!
  Any help you can give will be greatly appreciated.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Cuisinart for a warranty replacement on some cookware. The cookware has been used and cared for per the provided care instructions. Two pots have rust spots inside which makes them unusable. Several others no longer have an effective nonstick coating which was a promised feature of these items. After contacting Cuisinart, I’m being told this is all normal wear and tear. It absolutely is not, especially not the rust. Why have a warranty and care instructions if the company still won’t replace faulty products? I paid extra for these knowing they had a lifetime warranty. I wanted them to be the last cookware set I own, but now I can’t use them and they won’t honor the warranty.

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a pair of barber tools for a warranty replacement. Between holidays after almost one full month I received notification it would be delivered on 12/13/2024. It was miss-delivered to the wrong address. I have tried contacting the shipper to ask if they could send another and have it held at the location so that I may pick it up myself. With the holidays packages get miss delivered at an astronomical rate. I have heard nothing back from ***, or ******** Pro (Conair corporation)

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ******** *****, I have serious complain against CONAIR Company, I have purchased Conair 2-in-1 Handheld Steamer and Iron for Clothes, T**** ************ ***** Garment Steamer and Clothing Iron****** * **** from ******, Order Number Order# *******************, August 03rd 2023, it stopped working in less than a year, I have sent several emails to CONAIR but they never responded me, they have said it has warranty for 2 years, I have left review but they have responded me back, they are putting worst products on ****** and it stopped working, this is their second product in 20 years, it stopped working.. and no customer services. I need full refund or same product. I have all video evidence and information.

  Business Response

  Date: 12/10/2024

  Hello,

  Someone from our Customer Service team will contact you shortly.